- Charges for extra guests may apply and vary depending on the property's policy.
- A credit card for incidental charges and a government-issued photo ID are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- No parking is available onsite.
- The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
- The following credit cards are accepted: American Express, Diners Club, Discover, MasterCard, and Visa.
- No cribs or infant beds are available.
- No rollaway or extra beds are available.
Pantages Hotel Toronto Centre
4.0 out of 5.0
3.9
out of 5
Average Guest Review
See all 72 reviews
This hotel is most popular for:
Recent guest reviews
I called Orbitz to try to cancel my reservation due to an unforseen circumstance. Orbitz contacted the hotel on my behalf. I was told that the hotel refused to refund all, or part, of the paid three night stay. I have never encountered such pettiness with hotels. I would not recommend this hotel to anyone for any reason based upon this pettiness.
Seemed as if it was a hostel from the people going in an out. No one to greet you or open the doors; dirty hall way to reception; the room had cheap laminate; old looking; used; room didn’t have any USB to plug by phone to charge; went to check out the spa room and by mistake I entered a room that was just concrete and under construction ...you would think they would disable hotel guests to have access to such room. Anyways, will not return. Seems oweners have give up or want to sell. Very disappointed
I was sad to leave this hotel because the room felt like home to me. The room was spacious and the staff were more than accommodating and helpful. I had a wonderful experience here.
Nice hotel for Money I guess? Not as nice as I'd hoped. I knew about not having parking which was a bummer but you also had to pay for wifi. Also the hotel lobby is super nice . The rooms however seemed nice at first glance. Getting closer a lot of the finish of the furniture was old and peeling and Our room had a bathroom door that wouldn't shut completely. Also the lighting was super low. Like it could be fun at times but you could never get the lights bright enough! I did like the fact that the room had a washer and dryer sink and plates etc. But other then location and that the hotel wasn't anything special . Also don't order food from downstairs the pizza we got downstairs was gross and like frozen pizza or something. Definitely not worth the $ . Hotel is a nice spot to stay tho if you get a deal
Very good staff, super friendly and helpful。 Room was OK, a little bit old, but the location is perfect.
The hotel is nice, however the man behind the front desk at check-in was not ! My friend and I were the only one's checking in (or in the lobby for that matter) and when I stood at the counter he looked at me then continued writing something . I stood there for at least a minute and he still did not acknowledge my presence . He walked off and went into the back room then came back and said "hi" with a blank stare on his face . I finally checked in and went to my room and had a great stay . Check out was the complete opposite experience because the lady at the front desk was so nice and energetic . I even had to come back to the hotel because I left my jacket in the room and she got somebody to meet me at the room immediately to let me in . She is a real asset to the company! Sorry I didn't get her name
Great location daytime staff was nice, room was clean
Valet and garage parking have been suspended. Have to park off site in non secured lots. Lots are not well lit and have people hanging around in them, was concerned for a car break in. You have to get up prior to 8 am to pay for your days parking at these lots, making for a relaxing time (sarcasm). . Mechanicals in this hotel I.e. Air conditioning didn't work in 2 of the rooms I was placed in. 1 elevator had no lighting at all. Staff is accommodating as they can be, this hotel is overrated.
Took a while for staff to find my reservation. Reservation was apparently mixed up with last year's reservation. Adjacent next door to hotel is a residential condo/apt tower.
I booked this hotel for two nights. I had never stayed there before. I had trouble walking with pain in my knee and ankle and decided not to stay the second night. I informed the staff at 9:30 in the morning that I was leaving due to illness. I was told any reimbursement was between me and Orbitz. I drove home and immediately contacted Orbitz. The operator kept me on hold and called the hotel to verify my canceling the second night. The hotel staff said it was too late to cancel, that "half the day" had passed and that I should have informed them the night before. They ignored the fact that I told them at 9:30 in the morning. Now I am out almost $200. I do not fault Orbitz at all, their operator was very courteous. I found the hotel staff to be curt.
I recently stayed at the Pantages for 6 nights. They have a workout room, and a restaurant/bar, and it is nice that most of the rooms have kitchenettes. First the good things: The beds are really comfortable, the hotel staff is fantastic, and the rooms are cleaned very well. I also like that you can open the window in the hotel rooms. The gym is good (2 treadmills, 1 eliptical, and one somewhat broken bike, plus lots of upper body weight machines and free weights). Now the bad things: The lighting is dim in the rooms.. it is hard to read a book by the lights that are available. The AC units don't seem to cool the rooms down enough. I tried window open, window open with AC and window closed with AC and I could never get the room cool enough to sleep. The drapes are set back from the window by about 9 inches, which means that the drapes do not keep any light out. Since this hotel is in the heart of the city, it is like daylight in the rooms 24/7, making it very very difficult to sleep. Lastly, they have a crazy system whereby you can only access the floor of your own room. We had a large group of people staying there, each on a different floor, and we couldn't get to each other's rooms. This seems to take security to a level that is not really needed.
The bed was pretty firm and dented so we rolled to the middle. Sad pillows, too. Otherwise we enjoyed our stay and our time in Toronto!
All in all it was really great! The hotel stuff was friendly, nice and really helpful! The room cleaness wasn't perfect, but still "normal" and pretty okay :)
The hotel is minutes walk away from Eaton Center. Room was amazing with washer, dryer, kitchenette. Staff were very friendly and extremely helpful. Loved it and I always recommend this hotel to everyone visiting Toronto.
Right in the middle of the Theatre District. Terrific restaurants and close to downtown and a very reasonable walk to the waterfront.
We stayed for one week in a Queen Suite Deluxe. The room was nice, but smaller than we expected. The in-room amenities (vanity table with chair & kitchenette with full-sized fridge) were nice touches. The vanity table was right behind the bathroom door, which was inconvenient when the door was open. The fridge was about 2 feet from the edge of the bed. The room was not outdated and looked clean, but we did find scuff marks on the wall and lots of dust under the desk and chair. Right downstairs from the hotel is Fran's, which is open 24/7. We walked around the area at night and we were approached by quite a few homeless people each time we were out late. I would not recommend walking alone at night. Parking in the hotel lot is $40+tax per day and that does not include tip for the valet to bring your car back and forth. My sister stayed at the Cosmopolitan and was offered an upgrade, while our check-in was not as smooth. The man at the front desk was on the phone upon our arrival and did not acknowledge our presence. He was rude and did not explain anything to us and just provided us with the keys to the room. On our way back out of the hotel later that day, a woman was at the front desk and she was courteous to the couple checking in and was giving out details about the room and what to do in the area. All in all, it was a nice stay, but for the price, I would not recommend this hotel.
Nice hotel, nothing overly fancy, but clean and comfortable. Good location if you want to stay near the Dundas Square (Times Square) area of Toronto which I found to be a bit too touristy and kinda seedy. I preferred the area closer to the harbor and St. Lawrence Market which was nicer and closer to the attractions that I was interested in seeing (CN Tower, Aquarium, parks long the waterfront). There is no concierge at this hotel and I found this to be a bit of a negative since front desk staff was often busy and didn't have the time to cater to questions regarding the area, where to eat, how to get places etc. I wouldn't pay more than $150 USD per night to stay here, I don't think the hotel warrants paying much more than that. Like I said, good location if you want that area of town, it was clean and comfy and I liked that the rooms had a washer/dryer, kitchenette with microwave etc. Good value but didn't knock my socks off and I think staff can go the extra mile to take it up a notch which I think adding the concierge would help accomplish.
Hotel had great helpful staffing, great location and great room.
quiet clean rooms good service only thing missing is toothpaste i mean not big deal but i have to go out to a few blocks to buy it
We stayed here just for one night for a birthday and we were pleasantly surprised to see what a large room we were given. It was nice to have such a spacious hotel room compared to many others. Everything was clean, people were helpful and the room looked very nice. The only downfall was that there was a surcharge for internet, so travelling guests of outside Canada may incur higher costs if they need wifi. Otherwise, great stay.
Hotel highlights
- Walking distance to Ryerson University and Hockey Hall of Fame
- Onsite dining
- Health club
- 24-hour business center
Located in Downtown Toronto, Pantages Hotel Toronto Centre is a leisurely stroll from popular sights such as Ryerson University and Hockey Hall of Fame. This 4-star hotel has 89 rooms and welcomes guests with a restaurant, a health club, and a spa tub. Located in central Toronto, the hotel is also near University of Toronto - St. George Campus and CN Tower.
Dining
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, breakfast is available for a fee.
Rooms
The 89 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. Guests can expect WiFi and TVs with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free local calls, and video-game consoles are also standard.
Property features
Pantages Hotel Toronto Centre offers a health club, a spa tub, and a sauna. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include WiFi in public areas, 7 meeting rooms, and a 24-hour business center.
Guest reviews for Pantages Hotel Toronto Centre
Everyone
I called Orbitz to try to cancel my reservation due to an unforseen circumstance. Orbitz contacted the hotel on my behalf. I was told that the hotel refused to refund all, or part, of the paid three night stay. I have never encountered such pettiness with hotels. I would not recommend this hotel to anyone for any reason based upon this pettiness.
disappointed; not recommended
Everyone
Seemed as if it was a hostel from the people going in an out. No one to greet you or open the doors; dirty hall way to reception; the room had cheap laminate; old looking; used; room didn’t have any USB to plug by phone to charge; went to check out the spa room and by mistake I entered a room that was just concrete and under construction ...you would think they would disable hotel guests to have access to such room. Anyways, will not return. Seems oweners have give up or want to sell. Very disappointed
Everyone
I was sad to leave this hotel because the room felt like home to me. The room was spacious and the staff were more than accommodating and helpful. I had a wonderful experience here.
close to downtown
Everyone
Nice hotel for Money I guess? Not as nice as I'd hoped. I knew about not having parking which was a bummer but you also had to pay for wifi. Also the hotel lobby is super nice . The rooms however seemed nice at first glance. Getting closer a lot of the finish of the furniture was old and peeling and Our room had a bathroom door that wouldn't shut completely. Also the lighting was super low. Like it could be fun at times but you could never get the lights bright enough! I did like the fact that the room had a washer and dryer sink and plates etc. But other then location and that the hotel wasn't anything special . Also don't order food from downstairs the pizza we got downstairs was gross and like frozen pizza or something. Definitely not worth the $ . Hotel is a nice spot to stay tho if you get a deal
Everyone
Very good staff, super friendly and helpful。 Room was OK, a little bit old, but the location is perfect.
Everyone
The hotel is nice, however the man behind the front desk at check-in was not ! My friend and I were the only one's checking in (or in the lobby for that matter) and when I stood at the counter he looked at me then continued writing something . I stood there for at least a minute and he still did not acknowledge my presence . He walked off and went into the back room then came back and said "hi" with a blank stare on his face . I finally checked in and went to my room and had a great stay . Check out was the complete opposite experience because the lady at the front desk was so nice and energetic . I even had to come back to the hotel because I left my jacket in the room and she got somebody to meet me at the room immediately to let me in . She is a real asset to the company! Sorry I didn't get her name
vcation
Everyone
Great location daytime staff was nice, room was clean
disappointed
Everyone
Valet and garage parking have been suspended. Have to park off site in non secured lots. Lots are not well lit and have people hanging around in them, was concerned for a car break in. You have to get up prior to 8 am to pay for your days parking at these lots, making for a relaxing time (sarcasm). . Mechanicals in this hotel I.e. Air conditioning didn't work in 2 of the rooms I was placed in. 1 elevator had no lighting at all. Staff is accommodating as they can be, this hotel is overrated.
Everyone
Took a while for staff to find my reservation. Reservation was apparently mixed up with last year's reservation. Adjacent next door to hotel is a residential condo/apt tower.
lack of compassion from hotel staff
Everyone
I booked this hotel for two nights. I had never stayed there before. I had trouble walking with pain in my knee and ankle and decided not to stay the second night. I informed the staff at 9:30 in the morning that I was leaving due to illness. I was told any reimbursement was between me and Orbitz. I drove home and immediately contacted Orbitz. The operator kept me on hold and called the hotel to verify my canceling the second night. The hotel staff said it was too late to cancel, that "half the day" had passed and that I should have informed them the night before. They ignored the fact that I told them at 9:30 in the morning. Now I am out almost $200. I do not fault Orbitz at all, their operator was very courteous. I found the hotel staff to be curt.
Hi, Thank you for your review. Our team is very sorry to hear you did not enjoy your full experience with us. We appreciate all of your feedback and hope you give us another opportunity to exceed your expectations in the near future. You matter to us. Best regards, Gabriella