Holiday Inn Express Toronto - Downtown2.5 out of 5.0
Recent guest reviews
This is a hotel in a older part of city, it is recently renovated so very clean & modern, service was excellent. The Hot Express breakfast area was small and very crowded, food was fine and up to normal Holiday Inn Express breakfast standards on quality. Some restaurants in local area but not much choice, Pearl Diver was good.
Stayed for a few days before i moved on to my meetings in Hamilton..was just what i needed for a couple of days straight from my flight. Very welcoming staff on reception throughout my stay but the rest didnt interact with anyone.. Hotel was clean and welcoming. Room was light and airy and had everything i needed including a safe ( didnt work on arrival but staff sorted it once informed). The location was great right near places i needed to be. The only downside was the breakfast..i know its an express so not all the luxuries as the other i.h.g hotels but i felt the hotel did lack here, not much choice and had to eat off paper plates with plastic cutlery! I couldnt see any takeaway bags either as express do give you the express option breakfast..sorry guys everything else was lovely but paperplates i could just manage but trying to spead butter on toast with a plastic knife i really cant face..
I booked this for a family vacation. It's was extremely unpleasant experience, their lobby was a mess, it was under renovation with live wires dangling everywhere, atmosphere thick with dust and sand, and floor filled with rubble. And the worst thing is that when I booked the hotel via phone, not once I was informed that the hotel is being renovated. I have stayed on several other occasions on IHG properties, but this one left a poor taste in mouth. And it does not end there- due to renovation there was hardly any space left in breakfast area and one has to literally grab breakfast items and run either to their room or just cram into the crowd and finish breakfast. Though the rooms were comfortable, but it just can't compensate for the mess one encounters upon entering the lobby and it's not worth for the money paid. Just don't think of staying in this hotel, you will regret it.
First of all checking in was a nightmare. My friend was trying to check in with my reservation code, and it was a huge run around between Expedia and them for them to figure out. We have done this before at higher end hotels and never had an issue what so ever. Secondly, in the evening after returning from an event, there was a cellphone playing some music in the room. It was all very chill, not anything crazy or disruptive. The same rude check-in guy threatened to call the cops and have everyone removed. Over music on a cellphone, inside the room, on a Friday night, which also happened to be 4/20. Like chill dude, everyone was chill. There wasn't even a mini speaker, it was straight out of a cellphone. The check in guy was obviously annoyed that he was wrong and had already made a fool of himself, going so far as saying he needed a fax from Expedia...who uses fax machines? What year is this? So he tried to turn it around and make a big fuss over nothing. Unacceptable. Just because the facility is a 3 star at best, doesn't mean you can't give 5 star customer service. Even 3 star customer service would have been nice, this guy got into the negative. It's a shame we can't give a negative star review.
Had a nice night here on a recent stopover to the Caribbean. Clean rooms, comfortable beds, friendly staff and a great pool/hot tub made for a great stay. Nice breakfast and great coffee! Would go back again!
We stayed at this hotel for three nights during our stay in Toronto. The room there was cozy and comfortable;the breakfast was simple but fabulous, what's more, the staffs there were all nice and always available to help you encounter your problems. Recommend it to all of you~
This Hotel will be absolutely terrific once it has finished the renos but the work is not in the way and advancement and maintenance is what is needed to everything( and everyone) over time. The front lobby personnel are wonderful people and the girls manning the extensive breakfast are sweet and constantly on the run to make your stay great. My only complaint and the results which will have a 30 yr plus IHG member leave the brand is the reaction to asking for towels. Being handicap and having a service animal I understand is difficult on properties and the handlers themselves, but to use it as an excuse not to clean a room is meh; but when a patron calls just asking for clean towels gets a call informing them that they were told I had a service animal and didn't want service "So what do you want?" was not the call I expected. First I NEVER asked to be excluded from the days cleaning schedule but hey I had been in the hospitality service before being a nurse and with more than 40 years serving and Helping other I understand and let things slide but I have never said or experienced someone asking me "So, what do you want?" before, What a slap in the face. So between the housekeeping attitude to someone who always makes the bed and tidies up before I leave the room, and the difficulty to walk with a walker around the outside of the hotel I would give it a low 2 in ranking and this is not on those who genuinely deserve a five star for the terrific job you do I apologize. So no this is not a hotel I support in accessibility terms nor just in being treated civilly.
Hotel has been under construction for a while. Looks good generally. Staff always friendly. In a great location but prices are a little high for what you get. Rooms clean and well kept with easy access to local venues.
Recently booked a stay in Toronto at a different holiday inn. Decided to extend the stay by a night and since I booked through Expedia I had to do a second reservation. I accidentally booked this location which I discovered once in Toronto. Both Expedia and the hotel I wanted to stay at contacted this location to see if they would help us out. Once it was clear they wouldn't we went to this location to check in as we had no choice. We spoke to the night manager Cassiano Barretto and asked him again to help us out. His response was "I could, but I'm not going to". So incredibly arrogant. It was clear all he cared about was the 160 we paid for the night and not for the reputation of the brand. We have considered never staying in a Holiday inn again based on this terrible manager.
Located in the St Lawrence market area of Toronto and surrounded by some great restaurants and pubs, this hotel is a bit of a gem. It doesn’t have a restaurant or bar on location and is lacking in amenities like it’s larger upscale competition but it has parking ($30 paid at hotel or if you time it right 15 overnight 6-6) This is a great deal for a great location in Downtown Toronto. Friendly staff, clean and comfortable beds! The parking garage hotel entrance is even CLEAN and an obvious extension of the hotel, which is more than I can say for a lot of Hotels charging twice as much nearby. I don’t think you would be disappointed. It gets less stars without the restaurant and bar automatically in travel pages which is a bit unfair if your like me and like to get out of your hotel.
- Walking distance to Ryerson University and Hockey Hall of Fame
- Free buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Business center
Located in Old Town, Holiday Inn Express Toronto - Downtown is a leisurely stroll from popular sights such as Ryerson University and Hockey Hall of Fame. This 195-room hotel welcomes guests with in-room amenities like iPod docks, coffee makers, and TVs. Located in central Toronto, the hotel is also near CN Tower and Toronto Public Library.
Free buffet breakfast is offered each morning.
All of Holiday Inn Express Toronto - Downtown's 195 rooms are air-conditioned and have an array of amenities, including washers/dryers, iPod docks, and coffee makers. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include free newspapers, phones, and ironing boards.
Guests of Holiday Inn Express Toronto - Downtown enjoy free WiFi in public areas, a business center, and express check-out. Self parking is available for CAD 30.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free newspapers, laundry facilities, and a garden.
Reviews from Trip Advisor
71.0% of guests recommend this hotelTotal of 43 reviews