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Recent guest reviews

I’m not one to write reviews, but I have not had an experience like this one ever when staying at a hotel. First, the man who checked us in, Garrett, was rude and trying to rush us. He specifically said, “I’m trying to hurry you out of the office”, when the other person in my party was insisting that they would pay instead of myself. Additionally, he seemed uninterested in making us feel like welcomed guests as paying customers. Next, once walking in the room is appeared clean, tidy, and charming. As I began unpacking some of my belongings and getting tardy for a nap, I noticed that above the window in the treatment, there were thick spirals of spiderwebs and upon touching it, small spiders crawled out of them. I will Also note that there were cobwebs and on the ceiling where the wall met the ceiling. When getting ready for a nap, my sheets were clean from afar, but has several small stains and loose dirt on the sheets. As mentioned earlier, I’m not one to complain, but I was Very disappointed with my experience at this location.

The location was perfect! Right on the bay front and we could walk everywhere. The bed wasn’t the most comfortable and the shower pressure was weak, but for the location and just a place to sleep I can look past those things. The staff was all super friendly and we loved having our car onsite.

We stayed at this property recently. The location is desirable to the sites as stated. However, it was not a peaceful stay. Next door to us was a barking, crying dog left alone. We called and complained about the noise. Within 10-15 minutes the occupants came back to their dog and the dog had stopped crying. The occupants were loud and disorderly and kept us up with their behavior. It sounded like 8 people in the room! We complained twice more and it eventually got a bit better. The occupants had the TV on loudly all night long. When the AC was running we could not hear the TV but once the AC stopped it was disturbing once again. I will not stay at this property again, And will make sure any future hotel room I book is not adjacent to a dog. And I love dogs.

The location was perfect, very close to everything we were interested in doing. I would book again.

Great location by the water and only one block away from all the shops. Everything is in with within walking distance clean rooms good parking excellent place

The location is perfect and it's clean. I loved being able to watch the water and sailboats all day

Location is the best in town. Puts you right in the middle of various attractions, shopping and dining.

Always a great place to stay. Very convenient. Everything is walkable from this hotel. Will come back every time I visit St Augustine!

Perfect location to see most everything downtown. Rooms are clean and bathrooms very nice. It will be my go to place for date night. My only complaint is that the room was small.

Great location, close to everything within walking distance. Not happy that got charged for parking, when last year stay was free parking for hotel guests.

This property has been completely remodeled and I found it to be very affordable. The staff was very nice, but what I liked is this hotel is in walking distance to everything ... do not forget to sit on the balcony to watch the sunrise.

The room smelled very wet. Other than that it was clean.

Filthy accommodations and service was very poor. Had to change rooms due to health issues. Was put next to construction and had an health incident due to it. Only then would they offer us another room after we had repeatedly requested the room change. Very disappointing and would not stay there again.

This was a prime location. Self parking is an additional cost, but parking is extremely difficult in this particular area, so it was worth it.

Avenida Menendez St. Augustine FL

Hotel highlights

  • Walking distance to Castillo de San Marcos and Flagler College
  • Free WiFi in rooms and public areas
  • Outdoor pool
  • Business center

Located in St. Augustine Historic District, Best Western Bayfront is within a 5-minute walk of popular attractions such as Castillo de San Marcos and Flagler College. This hotel has 59 rooms and welcomes guests with conveniences like a coffee shop/café, an outdoor pool, and free in-room WiFi.


Dining

You can sip a beverage at the coffee shop/café.


Rooms

All 59 rooms provide microwaves, refrigerators, and coffee makers. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are also available.


Property features

At Best Western Bayfront, guests have access to an outdoor pool, free WiFi in public areas, and a business center. Self parking is available for USD 18.00 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.

Room options

Standard Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Guest reviews for Best Western Bayfront

Everyone (15) Couples (9) Family (5)
2
Family

I’m not one to write reviews, but I have not had an experience like this one ever when staying at a hotel. First, the man who checked us in, Garrett, was rude and trying to rush us. He specifically said, “I’m trying to hurry you out of the office”, when the other person in my party was insisting that they would pay instead of myself. Additionally, he seemed uninterested in making us feel like welcomed guests as paying customers. Next, once walking in the room is appeared clean, tidy, and charming. As I began unpacking some of my belongings and getting tardy for a nap, I noticed that above the window in the treatment, there were thick spirals of spiderwebs and upon touching it, small spiders crawled out of them. I will Also note that there were cobwebs and on the ceiling where the wall met the ceiling. When getting ready for a nap, my sheets were clean from afar, but has several small stains and loose dirt on the sheets. As mentioned earlier, I’m not one to complain, but I was Very disappointed with my experience at this location.

By on Jun 17, 2021

Review comment responded on Jun 18, 2021

Thank you for letting us know about your stay. We apologize for not meeting your expectations. We are addressing the issues with the desk clerk, but would need further information to address the cleanness issues. Hotel Manager

4
Partner Couples

The location was perfect! Right on the bay front and we could walk everywhere. The bed wasn’t the most comfortable and the shower pressure was weak, but for the location and just a place to sleep I can look past those things. The staff was all super friendly and we loved having our car onsite.

By on Apr 13, 2021

Review comment responded on Apr 13, 2021

So grateful for you patronage, please come see us again when in Saint Augustine!

2
Partner Couples

We stayed at this property recently. The location is desirable to the sites as stated. However, it was not a peaceful stay. Next door to us was a barking, crying dog left alone. We called and complained about the noise. Within 10-15 minutes the occupants came back to their dog and the dog had stopped crying. The occupants were loud and disorderly and kept us up with their behavior. It sounded like 8 people in the room! We complained twice more and it eventually got a bit better. The occupants had the TV on loudly all night long. When the AC was running we could not hear the TV but once the AC stopped it was disturbing once again. I will not stay at this property again, And will make sure any future hotel room I book is not adjacent to a dog. And I love dogs.

By on Feb 17, 2021

Review comment responded on Feb 17, 2021

We are sorry the guests that brought their dog did not adhere to our policy. We do wish for all stays to be wonderful.

4
Partner Couples

The location was perfect, very close to everything we were interested in doing. I would book again.

By , from Daytona beach on Jan 8, 2021

Review comment responded on Jan 10, 2021

So happy to hear you enjoyed your stay, please come see us again when visiting Saint Augustine! It is a lovely and historic town!

5
Partner Couples

Great location by the water and only one block away from all the shops. Everything is in with within walking distance clean rooms good parking excellent place

By , from Tampa,Fl on Nov 28, 2020

Review comment responded on Nov 29, 2020

Thank you for staying here at the Best Western! We wish you a very happy holiday season and hope to see you soon!

5
Family Family with small children Family

The location is perfect and it's clean. I loved being able to watch the water and sailboats all day

By , from Lake Worth, FL on Nov 20, 2020

Review comment responded on Nov 20, 2020

Thank you for staying with us. We look forward to seeing you again in the future. Happy Holidays Hotel Manager

4
Partner Couples

Location is the best in town. Puts you right in the middle of various attractions, shopping and dining.

By , from Dania Beach on Sep 19, 2020

Review comment responded on Sep 19, 2020

Thank you for your comments. We hope to see you again in the future. Hotel Manager

2
Everyone

By on Sep 14, 2020

Review comment responded on Sep 16, 2020

Thank you for letting us know about your stay. Hotel Managr

5
Everyone

By on Jul 22, 2020

Review comment responded on Jul 25, 2020

Thank you for letting us know about your stay. We look forward to seeing you again in the future. Hotel Manager

4
Everyone

By on Jun 6, 2020

Review comment responded on Jun 7, 2020

We appreciate your patronage here at the Best Western Bayfront in Saint Augustine. It is a very historical town and we hope you will stay with us again when in Florida.

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