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Recent guest reviews

Hotel did not have air conditioning in the rooms despite advertising and claiming they did. Air worked great in the lobby and in the restaurant but not in the rooms. Got moved to a different room and it was still a hotbox. Should have known when I noticed the window open in both rooms. Don't know what it is with Brits/Europeans with AC but they really need to get with the program as this was unacceptable. Was offered 2 fans for our room which made things slightly better but the room was still way too hot and stuffy. To be fair, the bed was extremely comfortable and the staff (lady when we checked in who I think was the assistant manager and the other guy who I believe was general manager, I forget their names) was very friendly and tried to be helpful and accommodate us as best they could. But again, not having AC for a major hotel in the summertime is simply hotel and for this reason I cannot recommend this hotel to anyone, except maybe if traveling if the fall/winter. The owners of this place need to get this fixed ASAP.

Nice place at a reasonable price

Elevators/ lifts were took awhile to get to each floor.

1 Charlotte Place Southampton England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Laundry facilities
  • 24-hour front desk

Located in Southampton City Centre, Leonardo Hotel Southampton - Formerly Jurys Inn is adjacent to Solent University and within a 10-minute stroll of Southampton City Art Gallery. This 270-room, 4-star hotel has a restaurant and 24-hour room service, along with free in-room WiFi.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

Guests can expect free WiFi and 28-inch Smart TVs with satellite channels. Coffee makers, hair dryers, and desks are also available.


Property features

Guests of Leonardo Hotel Southampton - Formerly Jurys Inn enjoy access to free WiFi in public areas, meeting rooms, and conference space. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include express check-out, free newspapers, and laundry facilities.

Room options

Executive Double Room, 1 King Bed

1 King Bed | Sleeps 3

Superior Double Room

1 Double Bed | Sleeps 3

Superior Room (Double and Single )

1 Double Bed and 1 Twin Bed | Sleeps 3

Room (Double and Single )

1 Double Bed and 1 Twin Bed | Sleeps 3

Guest reviews for Leonardo Hotel Southampton - Formerly Jurys Inn

Couples (1) Family (2)
1
Family

Hotel did not have air conditioning in the rooms despite advertising and claiming they did. Air worked great in the lobby and in the restaurant but not in the rooms. Got moved to a different room and it was still a hotbox. Should have known when I noticed the window open in both rooms. Don't know what it is with Brits/Europeans with AC but they really need to get with the program as this was unacceptable. Was offered 2 fans for our room which made things slightly better but the room was still way too hot and stuffy. To be fair, the bed was extremely comfortable and the staff (lady when we checked in who I think was the assistant manager and the other guy who I believe was general manager, I forget their names) was very friendly and tried to be helpful and accommodate us as best they could. But again, not having AC for a major hotel in the summertime is simply hotel and for this reason I cannot recommend this hotel to anyone, except maybe if traveling if the fall/winter. The owners of this place need to get this fixed ASAP.

By on Jun 18, 2023

Review comment responded on Jun 18, 2023

Dear Christopher , Thank you for your feedback . I am writing to offer my sincerest apologies for the inconvenience you experienced during your stay due to the malfunction of the air conditioning and the subsequent need to relocate rooms . We deeply regret any discomfort and frustration this may caused you . Maintaining a comfortable and enjoyable environment for our guests is the utmost importance to us . and we deeply apologize for falling short of this expectation . Please accept assurance that we take this matter seriously , and we are conducting a through review of our systems to prevent similar incidents in the future . We genuinely hope to have the opportunity to welcome you back in the future and provide you with the expectational experience you deserve. Kind Regards Morita VenzenDuty Manager

4
Family

Nice place at a reasonable price

By , from Indian Land on Jun 8, 2022

Review comment responded on Jun 9, 2022

Dear Thomas, Thank you for taking the time to leave feedback on your recent stay with us and I am glad that you enjoyed your stay with us. We look forward to welcoming you back to Jurys Inn and Leonardo Hotels soon. Kind regards, Matt Duty Manager Jurys Inn Southampton

4
Partner Couples

Elevators/ lifts were took awhile to get to each floor.

By on Jun 7, 2022

Review comment responded on Jun 9, 2022

Dear Amanda, Thank you for taking the time to leave feedback on your recent stay. I am glad that you enjoyed your stay with us, and noted to your feedback regards the elevators, and this something we do have a plan in place to rectify. We look forward to welcoming you back to Jurys Inn and Leonardo Hotels very soon. Kind regards, Matt Duty Manager Jurys Inn Southampton

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