The staff was friendly, attentive and helpful.
An over-priced run down, no maid service hotel. I came to this hotel with my husband thinking the $260/night would be a reasonable amount for decent accommodations instead we showed up to ZERO maid service, walking to the front desk to get OUR OWN towels and sheets and making our own bed. The rooms were old with beat up furniture. The sliding screen door was broken and the cabinet to the bathroom vanity was broken. There were stains on the walls and ceiling. The paint was peeling in the bathroom. The door handle was broken and required the door the be slammed every time we came and went. We had to ask for basic toiletries, towels, toilet paper and our trash emptied. DO NOT STAY HERE if you actually want to enjoy your vacation.
Disappointing because of the lack of cleanliness of the room; definitely not worth the price. I should’ve known when I was checking in and the receptionist took a call from another guest complaining about the state of their room. In ours, the shower had a hair ball in it and spilled out shampoo residue that isn’t been cleaned. We brought a UV light and the carpets had multiple dog pee stains. The staff was friendly and nice, but they were clearly understaffed and not keeping up on housekeeping. I would not recommend staying there.
Tub and fireplace in room. Wine and candy in room for our wedding anniversary.
I liked the hotel bar. I didn’t like the broken shower rod and broken TP holder
Very kind staff and clean rooms! Breakfast area was well-stocked and clean with lots of options.
The rooms were spacious and clean! There was a huge TV and fridge, as well as a futon. The hot tub was really nice after a long day of hiking!
Room was spacious & staff were all very helpful. Breakfast was better than average
Property was close to my convention. Staff was all business, not overly friendly. Room was overall good, could have been a little cleaner. seemed a bit overpriced for the accommodations, but its Sedona and everything is overpriced
If looking for clean, reasonably priced, and close, this is a good place. If you are looking for luxury, continue searching. I would stay here again.
Good clean room. Hotel staff was nice, and breakfast was pretty good. The workout facility was lacking, but you be able to make up for that by doing some hiking.
Staff was very friendly and helpful. Breakfast was good, lots of choices. Water, tea, coffee and cookies available in lobby.
Located in West Sedona within a short walk of Verde Valley Medical Center, Arroyo Pinion Hotel, Ascend Hotel Collection is within a mile (2 km) of Thunder Mountain Trailhead. This 45-room, 3-star hotel has free breakfast, free in-room WiFi, and free self parking.
Free continental breakfast is included with your stay.
All 45 rooms feature microwaves, refrigerators, and coffee makers. 49-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Laptop-compatible safes, phones, and ironing boards are also available.
Guests of Arroyo Pinion Hotel, Ascend Hotel Collection enjoy free WiFi in public areas, a spa tub, and a business center. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. Other amenities at this golf hotel include a seasonal outdoor pool, coffee/tea in a common area, and a meeting room.
The staff was friendly, attentive and helpful.
Thank you kindly for your time and we hope that you will come stay with us again so we can improve our score. Sincerely,
An over-priced run down, no maid service hotel. I came to this hotel with my husband thinking the $260/night would be a reasonable amount for decent accommodations instead we showed up to ZERO maid service, walking to the front desk to get OUR OWN towels and sheets and making our own bed. The rooms were old with beat up furniture. The sliding screen door was broken and the cabinet to the bathroom vanity was broken. There were stains on the walls and ceiling. The paint was peeling in the bathroom. The door handle was broken and required the door the be slammed every time we came and went. We had to ask for basic toiletries, towels, toilet paper and our trash emptied. DO NOT STAY HERE if you actually want to enjoy your vacation.
Thank you for sharing your thoughts about your stay, and please accept our apologies for falling short of your expectations. We have a pandemic notice on our website notifying guests of limited services and amenities at this time, so we're sorry to hear you missed this. Based on your feedback, we will have our team check your room for any repairs. We truly appreciate your valuable feedback, so we know how to improve for future stays.
Disappointing because of the lack of cleanliness of the room; definitely not worth the price. I should’ve known when I was checking in and the receptionist took a call from another guest complaining about the state of their room. In ours, the shower had a hair ball in it and spilled out shampoo residue that isn’t been cleaned. We brought a UV light and the carpets had multiple dog pee stains. The staff was friendly and nice, but they were clearly understaffed and not keeping up on housekeeping. I would not recommend staying there.
Thank you for your recent feedback. We're sorry for the cleanliness concerns in your room. What you have described does not match the high standards our team aims to uphold. Your report will be discussed internally to ensure these issues will be resolved. Thank you for your time, and we hope you'll consider giving us a second chance to deliver the fantastic visit we're known for.
Tub and fireplace in room. Wine and candy in room for our wedding anniversary.
First and foremost, happy anniversary! We're delighted that you enjoyed a wonderful experience with us and that our in-room amenities helped make your stay all the better. We'd love to welcome you back to Arroyo Pinion Hotel, an Ascend Hotel Collection Member, so come and see us again the next time you're in town.
I liked the hotel bar. I didn’t like the broken shower rod and broken TP holder
Thank you for the review. We are delighted to hear that you enjoyed our bar. We hope you got plenty of delicious drinks from it. You can be confident that we will discuss your bathroom issues with our maintenance team to get them resolved swiftly. We apologize for the inconvenience. Nevertheless, we would love another chance to welcome you back.
Thank you kindly for taking the time to do the survey. We really appreciate your feedback. We hope you consider us again if come back to Sedona.
Very kind staff and clean rooms! Breakfast area was well-stocked and clean with lots of options.
Thank you for your wonderful review. We hope to host you again in the near future.
The rooms were spacious and clean! There was a huge TV and fridge, as well as a futon. The hot tub was really nice after a long day of hiking!
Thank you so much for staying with us! We hope to host you again in the near future.
Thank you kindly for taking the time to let us know how we did. We would appreciate a second chance to improve your experience with us. Safe travels on this journey of life!