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Recent guest reviews

The room was great for the price! Nothing too fancy or extravagant.. the fire alarm was covered in tape and there was a hole in the ceiling in our room

This hotel is a pretty bare bones, nothing special spot. The kitchen in the room was old and dirty. The furniture in the room looked like it was never been even remotely kept clean. My biggest gripe was when I asked for a late check out due to a personal emergency that came up, the front desk simply said no we cannot accommodate that and made no effort to see that I was taken care of. A simple request that caused a logistical headache for me. I will not stay here again and would advise against it for whoever happens to read this review

In my decision in getting a hotel i picked this one because it had breakfast included. Well ,it did not have breakfast, no coffee or even a coffee pot to make my own. We also had to have a key made 4 times because door would work or not work.

Dirtiest I ever been. Cockroaches In the room and corridors carpets smells trash or vomit. Not a pleasure stay.

Everything were good.....................,,,,,,,,,,,

Gentleman at check in was exhausted and yawning at us....no toilet paper in our bathroom and no batteries in the remote either for tv. Large black stain on carpet in middle of room. Fan in bathroom sounded like a plane going overhead when turned on so middle of night bathroom use woke all up.

It was very clean and the staff was so polite and i just love the v eiw from my window also the kitchen area was so clean i loved it so much i got my rest it was so quit

Pretty run down. Loud noise from fan in elevator for entire stay (fan had bad bearing). No AC in the hallways, I guess to save money, not nice in a hot and very humid climate. Room floor at entry and in bathroom was pretty dirty (well hidden by the gray multicolor tile), needed a good scrubbing, probably just had 'hit or miss' swifter/wet duster type attention without serious mopping. Drain in sink in bathroom was very slow. Light fixture over sink in bathroom had no cover, bare bulb, and dirty. Bathtub , fiberglass type, had permanent bathtub ring and staining. Staff was pleasant enough, and understand it was a extended stay and limited service/amenities, but would expect it to be better kept up.

Great value for the money. This may be an older property but it is clean and well-maintained. The lady who runs the hotel was extremely friendly and accommodating. I recommend this hotel as the best in the area.

I drove in from Atlanta, and got to the property early; Linda I believe that's her name had me standing in the lobby for about 6 minutes before she acknowledge me; she was sitting down talking with someone; she wanted to charged me 10.00 to check in early, I have never heard of such non sense. I left and came back to now dealing with Denise who clearly was lost and didn't know what she was doing. I checked in; then left to get my dog and luggage from my vehicle; as I walked back in she said that I didn't charge you for your pet, I said that you didn't ask me if I had one. Denise said it's 25.00, by this time I am irritated. I went ahead and paid it because I just wanted to relax from driving into Savannah from Atlanta. She did not know how to print a receipt for the pet fee; so Shawn/Sean/Shuan I don't know how he spell his name, but he had to call help desk to print my receipt. Hotels should not charge for early check in's or have to pay a pet deposit; that is a peak to get customers to stay at your property. It's sad that the world has gotten so money hungry. Linda, and Denise needs to take a class on customer service. Shawn/Sean/Shuan was not rude; it seems as if he was there to clean up Denise mess. My mother always taught me, you get want you pay for. I now would pay to stay at the most expensive hotel, and get great service, rather paying to stay at an Extended Stay and get terrible service.

It is a great location. I work at The Fresh Market and I was able to walk to work and walk back. No problem. This will be my go to place when i need it.

Staff was very accommodating... No frills but has a decent, usable , clean kitchen. For a week stay where you cook most meals, was an excellent value.

Made a reservation for a queen through orbitz, my money was taken via card I used as payment. I made the reservation at midnight on my phone through the app. When we arrived at 2am to checking the room the person at the desk told me my reservation was canceled and they no longer had the room. I didn’t cancel my reservation, nor was I ever notified of such. I had to argue with the employee just to get the price I had already paid to be honored on a lower level room. We ubered to the location so we had no choice but to figure out a way to secure a room with this hotel or pay for another Uber elsewhere and deal with the billing issues as well. I ended up paying more and having billing discrepancies I’m still working through. The room itself was terrible, the sheets were clearly dirty, had wrinkles in them from whoever slept there last, stains on towels, carpet and bedding, shower was filthy, the floor of the shower was literally brownish black( in a white tub) tv didn’t work. It was a dump. Only wanted to get some sleep after enjoying an evening downtown with my wife and family. I wasn’t expecting a five star hotel but the entire ordeal was terrible.

Room had cigarette odor; night stand drawer was filthy with bug debris; people hanging our at entrance; windows were unlocked; stinch smell; requested refund and checked out to move to new hotel

No friendly personal, dirty lobby :-(.....

The first two days were ok. You can’t expect much from a hotel that doesn’t have 3 stars or better. Ive been to an extended stay before and it wasn’t bad at all. The disappointing part came when at 6:30 pm a staff member came to our room and asked us to hold it down. We had been in our room for roughly 20 minutes and we were getting ready to head out to the beach. We had 2 small children and like kids are, they were excited for the beach. It was very upsetting being that we were suppose to be in a family friendly hotel, but had started getting an uneasy feeling due to the residents, yes residents who were lurking and following us around. It seemed due to the fact that many people actually live there for less a week than we paid for 3 nights, there are some really shady characters in this hotel. I do not recommend bringing children in. Or staying alone if you are not comfortable with your self defense skills.

My room smelled my sheets were not clean. No phone to call front desk. Went downstairs was given a tupper with two trash bags. Inside new sheets to make my bed. Still no coffee maker.

Abercorn St Savannah GA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities
  • 24-hour front desk

Located in Poplar Place - University Place, Extended Stay America Savannah - Midtown is next to popular attractions like Abercorn Walk and Twelve Oaks Shopping Center. This 104-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.


Rooms

The 104 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.


Property features

At Extended Stay America Savannah - Midtown, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Extended Stay America Savannah - Midtown

Everyone (16) Couples (14) Business (3) Family (13) Other (4) Friends (2)
5
Friends

The room was great for the price! Nothing too fancy or extravagant.. the fire alarm was covered in tape and there was a hole in the ceiling in our room

By on Mar 1, 2021

Review comment responded on Mar 2, 2021

Thank you for the feedback, and we appreciate you alerting us with your observation about the smoke detector. We take safety precautions such as these very seriously and will have our property engineer inspect the guest room you occupied and correct the problem immediately. Also, we apologize for the disappointing experience you had with your room. Your feedback will be shared with the appropriate team for review and action. We hope you will consider a return visit the next time you are in our area. Sincerely, Hotel Management

1
Friends Business Business

This hotel is a pretty bare bones, nothing special spot. The kitchen in the room was old and dirty. The furniture in the room looked like it was never been even remotely kept clean. My biggest gripe was when I asked for a late check out due to a personal emergency that came up, the front desk simply said no we cannot accommodate that and made no effort to see that I was taken care of. A simple request that caused a logistical headache for me. I will not stay here again and would advise against it for whoever happens to read this review

By on Feb 22, 2021

Review comment responded on Feb 23, 2021

Thank you for sharing your review. We are sorry your room was not in a spotless condition as it should have been. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. Also, we apologize we could not provide you with a late check-out. We value your feedback and hope you will reconsider giving us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management

2
Family

In my decision in getting a hotel i picked this one because it had breakfast included. Well ,it did not have breakfast, no coffee or even a coffee pot to make my own. We also had to have a key made 4 times because door would work or not work.

By on May 26, 2020

Review comment responded on May 29, 2020

We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

2
Everyone

By on Mar 24, 2020

Review comment responded on Mar 30, 2020

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

2
Family with small children Family

Dirtiest I ever been. Cockroaches In the room and corridors carpets smells trash or vomit. Not a pleasure stay.

By on Dec 29, 2019

Review comment responded on Dec 29, 2019

We sincerely apologize for the housekeeping issues you encountered in your room. We are working with our housekeeping staff to make sure all procedures are being followed so this does not happen again. We have also contacted our pest control provider to address the roach problem as quickly as possible. Thank you for sharing your feedback with us. We hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management

4
Everyone

Everything were good.....................,,,,,,,,,,,

By on Dec 16, 2019

Review comment responded on Dec 16, 2019

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management

1
Everyone

By on Dec 8, 2019

2
Friends

Gentleman at check in was exhausted and yawning at us....no toilet paper in our bathroom and no batteries in the remote either for tv. Large black stain on carpet in middle of room. Fan in bathroom sounded like a plane going overhead when turned on so middle of night bathroom use woke all up.

By on Nov 4, 2019

Review comment responded on Nov 5, 2019

We are sorry for the difficulties experienced at our front desk and for the behavior of our employees. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We apologize for the housekeeping and maintenance issues that you encountered in your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. Please note, toilet paper and remote batteries are available at the front desk and it;s complimentary. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management

5
Family

It was very clean and the staff was so polite and i just love the v eiw from my window also the kitchen area was so clean i loved it so much i got my rest it was so quit

By on Aug 26, 2019

Review comment responded on Aug 27, 2019

Thank you for choosing Extended Stay America. It is great to hear you enjoyed your comfortable suite and fully equipped kitchen, along with the service of our team. We are also happy to see you had a wonderful time and loved the views from your suite. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management

2
Family Family

Pretty run down. Loud noise from fan in elevator for entire stay (fan had bad bearing). No AC in the hallways, I guess to save money, not nice in a hot and very humid climate. Room floor at entry and in bathroom was pretty dirty (well hidden by the gray multicolor tile), needed a good scrubbing, probably just had 'hit or miss' swifter/wet duster type attention without serious mopping. Drain in sink in bathroom was very slow. Light fixture over sink in bathroom had no cover, bare bulb, and dirty. Bathtub , fiberglass type, had permanent bathtub ring and staining. Staff was pleasant enough, and understand it was a extended stay and limited service/amenities, but would expect it to be better kept up.

By on Aug 22, 2019

Review comment responded on Aug 23, 2019

Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management

Extended Stay America Savannah - Midtown

5511 Abercorn St, Savannah, GA 31405
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