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Recent guest reviews

This is the most horrible hotel, it’s like a prison, their policies are unconventional and questionable. They fall short of asking you to give them your blood type and first born, aka asking for information that is none of their business. Do not stay here!!

They were doing renovations while we stayed there. It was basically a place to sleep. Horrible stay. I don’t recommend this hotel.

The Receptionist (female Hispanic) was very rude. We walked into the lobby and after waiting for about 5 minutes because there was no body at the counter, this lady comes behind us throw her purse and bag to the other side of the Lobby almost hitting me and my daughter with it. She went around, got into the Lobby turnoff the lights on her side of the counter so we couldn't see her clearly. I reserved 2 rooms, one of them had FOOD in the refrigerator STILL. The other room had hair rubber bands inside the sheets. ORBITZ should be more careful with the hotels they have listed as an option.

Quiet and clean. Near shopping and restaurants. And hiking.

Liked: Laundry room. Hotel room. Quiet setting. Near shops.

They didn’t have a room when I went to check in. Night staff had no idea what they were doing, it took 45 mins to finally get.a room. And that was after a meltdown by the front desk person. Awful experience.

Worst hotel stay I’ve ever experienced. There were people standing outside in groups drinking in the parking lot. Room and hotel was awful.

Very poor customer service. I had to wait for more than 30 minutes to check in.

The property is conveniently located for us and the room was clean. Front desk was very helpful and informative.

This place was filthy. Stay somewhere else.huff Brett hotdog jigg

We stayed because of location. I have not stayed in a Motel 6 in years but this was as close to a Motel 6 as I’ve ever been. Relatively clean but everything was 98 cent store. The towels are like tissue- real flimsy. The sheets like sandpaper. The walls are thin do you hear all your neighbors. The sales slip was on the chair. I was so thankful this adventure was only for one night of my life.

Breakfast sucks here by the way and found a purse and then drugs. Toke it to the front desk.

Everything about my stay was comfortable. Nice room and staff. Room was checked by staff to make sure everything was neat and clean.

This hotel should not claim to provide breakfast. Had no milk, no water, just the cheapest possible muffins and bad coffee. Guest who want breakfast should look for other options.

Originally a decent price but I've stayed in much better hotels for the same price. The carpet that lined the bedroom wall and floor had fallen off and was hanging. Since it was a suite it included a kitchen with a stove and fridge and sink. Smelled like someone had previously barbecued. I used the sofa bed which when we called for sheets and blankets we're told we had to go down to the lobby and get it ourselves...? Their recent remodel seemed like a cheap quick fixer-upper. Could have stayed at a Motel 6 for the same experience. Very disappointing.

Upon check in we thought we smelled weed sure enough that smell covered the entire hotel complained nothing was done Fire alarm went off next morning at 7 am for 2.5 hours finally fire department came after I called the front desk 2 times there were 2 guys staying in room 217 not checked in guests but were let in I guess to smoke their pot because that is what set off the alarms which was a none smoking room. We ended up checking out and going to another hotel. We came to San Jose to see our daughter at family week at college Very frustrating will not stay at that hotel every again!

San Ignacio Ave San Jose CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • Fitness center

Located in South San Jose within 2 miles (3 km) of San Jose Behavioral Health, Extended Stay America San Jose - Edenvale - South is within a few miles (5 km) of Kaiser Hospital. This 98-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Rooms

All 98 air-conditioned rooms feature kitchens with refrigerators, ovens, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.


Property features

At Extended Stay America San Jose - Edenvale - South, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include coffee/tea in a common area and laundry facilities.

Room options

Suite, 1 Bedroom, Non Smoking

2 Double Beds and 1 Double Sofa Bed | Sleeps 4

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Studio, Multiple Beds, Non Smoking

2 Double Beds and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Extended Stay America San Jose - Edenvale - South

Everyone (16) Couples (5) Business (1) Family (9)
1
Family

This is the most horrible hotel, it’s like a prison, their policies are unconventional and questionable. They fall short of asking you to give them your blood type and first born, aka asking for information that is none of their business. Do not stay here!!

By on Mar 29, 2021

Review comment responded on Mar 30, 2021

We are disappointed to read that we did not meet your expectations. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management

1
Business Business

They were doing renovations while we stayed there. It was basically a place to sleep. Horrible stay. I don’t recommend this hotel.

By on Mar 13, 2021

Review comment responded on Mar 14, 2021

Thank you for choosing our hotel for your recent stay. We apologize for the issues you experienced due to our renovations. We understand your frustration with all of the dust, etc. that occurs with a construction project. We hope you that you will consider a return visit to our hotel when the renovations have been completed to experience our renewed and refreshed hotel firsthand. Sincerely, Hotel Management

3
Everyone

By on Feb 16, 2020

1
Family with small children Family

The Receptionist (female Hispanic) was very rude. We walked into the lobby and after waiting for about 5 minutes because there was no body at the counter, this lady comes behind us throw her purse and bag to the other side of the Lobby almost hitting me and my daughter with it. She went around, got into the Lobby turnoff the lights on her side of the counter so we couldn't see her clearly. I reserved 2 rooms, one of them had FOOD in the refrigerator STILL. The other room had hair rubber bands inside the sheets. ORBITZ should be more careful with the hotels they have listed as an option.

By on Jan 13, 2020

Review comment responded on Jan 14, 2020

Thank you for staying with us and for sharing your review. We are sorry for the impudent behavior of one of our front desk associates and regret the inconvenience it caused. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such mistakes are not made in the future. We also apologize for the odor and cleanliness issue you encountered during your stay. Your concerns have been shared with the housekeeping team to ensure a better experience going forward. Please reconsider and give us another chance to serve you better in the future. Sincerely, Hotel Management

4
Everyone

Quiet and clean. Near shopping and restaurants. And hiking.

By on Dec 9, 2019

Review comment responded on Dec 9, 2019

Thank you for reviewing your stay at Extended Stay America. We loved your comments about our clean accommodations and excellent location. We are also happy you enjoyed easy access to many shopping options and restaurants. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

4
Business Business

Liked: Laundry room. Hotel room. Quiet setting. Near shops.

By on Dec 7, 2019

Review comment responded on Dec 7, 2019

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our well-maintained property. We are also glad you liked your comfortable room and our convenient location close to shopping. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management

1
Business Business

They didn’t have a room when I went to check in. Night staff had no idea what they were doing, it took 45 mins to finally get.a room. And that was after a meltdown by the front desk person. Awful experience.

By on Nov 22, 2019

Review comment responded on Nov 22, 2019

We are sorry for the delay you encountered at the time of check-in and apologize for the unpleasant experience you had with our front desk team. This is not the typical feedback we receive about our front desk staff, and we assure you that we will be working with them to ensure this is not repeated going forward. We appreciate your business and hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management

1
Business Business

Worst hotel stay I’ve ever experienced. There were people standing outside in groups drinking in the parking lot. Room and hotel was awful.

By on Oct 23, 2019

Review comment responded on Oct 24, 2019

Thank you for your recent stay with us and for leaving your feedback. We apologize for the issues you encountered. Your feedback will be shared with the appropriate team for review and action. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management

5
Everyone

By on Oct 1, 2019

1
Everyone

By on Jul 24, 2019

Extended Stay America San Jose - Edenvale - South

6189 San Ignacio Ave, San Jose, CA 95119
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