Great stay!! The entire staff was very pleasant and attentive. Check in and check out waa very fast and rooms very well kept and clean! Highly recommend!
Everything was great!
Clean and comfortable hotel with safe parking, easy freeway and local access, quiet room and pool areas. Perfect size for a small family.
Great, spacious, clean & very friendly hotel. Highly recommend this place.
Place was very clean and updated, staff very friendly, easy check in. Good location.
The staff member at check-in around 9 pm was not that helpful. It felt like she didn’t want to be there and just wanted to get through the process of checking me in so she could go sit down. She did not tell us our check out time. She did not mention anything about room amenities or WiFi. The only extra effort she made was to swipe my card for incidentals. We went online to look for our checkout time, and it said noon; but we found out from housekeeping the next morning that it was actually 11. The morning breakfast staff was polite and attentive. The hotel was very clean with a comfortable bed.
Nice lobby, friendly staff. Spacious room & modern bathroom.
Staff was lack luster. Walls are thin and could hear neighbors talking and yelling past 2am.
Chill spot
Located close to storew. Nice pool area.
Very clean and comfortable close to shopping perfect location
The customer service was despicable. The clerk made me leave the room since I had two different bookings for the same type of room. Made me switch rooms at 2am. To the same exact type of room when I arrived at 2am. It wasn’t even using his head. Two rooms had to be cleaned now and it wasn’t that I didn’t have the reservation.
Excellent location and staff...Highly recommend the property!!!
Absolute worst hotel experience ever. Had to search out someone just to check us in. No greeting, no explanation of amenities, how to get to our room or anything cordial. When inquiring about the crib we requested was told I think it should be there but she didn't know. Upon entering the room found no crib. Called the front desk and was told I couldn’t get on because housekeeping was gone for the day and she didn't know where they were. Inquired if I could speak to a supervisor to assist. I spoke to the supervisor who said she would work on it. 30 minutes later called back and was told they only fulfill requests that are on the reservation. Informed her it was part of the reservation. This went on for 2 hours with the front desk and supervisor now not answering the phone. We called from a different number and asked the supervisor for her name and she hung up on us, but not before telling us ‘you can make a request but we don’t have to honor it it’ and when we mentioned leaving a bad review she stated ‘Do your best’. At this point we called Orbitz who helped the best they could. They were put on hold by the front desk and were not answered by the supervisor. Finally after 20 minutes on hold with Orbitz a cook showed up with a crib. Along with this the water was too filthy to take a shower in, the walls were paper thin and the sheets were itchy and rough. Awful experience from start to finish.
Experience was great, couldn't have chosen a better place to stay.
Located in West San Jose within 2 miles (3 km) of Winchester Mystery House, Aloft San Jose Cupertino is within a few miles (5 km) of other popular sights such as Santana Row Shopping Center. This 80-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Guests can expect TVs with digital channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Coffee makers, free local calls, and laptop-compatible safes are other standard amenities.
At Aloft San Jose Cupertino, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Additional amenities include conference space, a 24-hour business center, and express check-in.
Great stay!! The entire staff was very pleasant and attentive. Check in and check out waa very fast and rooms very well kept and clean! Highly recommend!
Thank you for your feedback, hope to see you soon whenever your travels bring you back to the area!
Everything was great!
Thank you for your feedback, hope to see you soon whenever your travels bring you back to the area!
Thank you for your feedback! Hope to see you soon whenever your travels bring you to the area.
Clean and comfortable hotel with safe parking, easy freeway and local access, quiet room and pool areas. Perfect size for a small family.
Thank you so much, your message was so heartwarming. The Aloft team cannot wait to have you back! Hope you had a great stay.
Great, spacious, clean & very friendly hotel. Highly recommend this place.
Thank you so much, your message was so heartwarming. The Aloft team cannot wait to have you back! Hope you had a great stay.
Place was very clean and updated, staff very friendly, easy check in. Good location.
We are glad you enjoyed your stay with us. We look forward to seeing you again in the future.
The staff member at check-in around 9 pm was not that helpful. It felt like she didn’t want to be there and just wanted to get through the process of checking me in so she could go sit down. She did not tell us our check out time. She did not mention anything about room amenities or WiFi. The only extra effort she made was to swipe my card for incidentals. We went online to look for our checkout time, and it said noon; but we found out from housekeeping the next morning that it was actually 11. The morning breakfast staff was polite and attentive. The hotel was very clean with a comfortable bed.
Thank you for the feedback and for staying with us!
Nice lobby, friendly staff. Spacious room & modern bathroom.
Thank you for taking the time to review your stay with us! Glad you enjoyed it! See you on a future stay with us!
Thank you for the feedback. We hope to see you soon whenever your travels bring you back to the area to make it right for you.