The staff member at check-in around 9 pm was not that helpful. It felt like she didn’t want to be there and just wanted to get through the process of checking me in so she could go sit down. She did not tell us our check out time. She did not mention anything about room amenities or WiFi. The only extra effort she made was to swipe my card for incidentals. We went online to look for our checkout time, and it said noon; but we found out from housekeeping the next morning that it was actually 11. The morning breakfast staff was polite and attentive. The hotel was very clean with a comfortable bed.
Nice lobby, friendly staff. Spacious room & modern bathroom.
Staff was lack luster. Walls are thin and could hear neighbors talking and yelling past 2am.
Chill spot
Located close to storew. Nice pool area.
Very clean and comfortable close to shopping perfect location
The customer service was despicable. The clerk made me leave the room since I had two different bookings for the same type of room. Made me switch rooms at 2am. To the same exact type of room when I arrived at 2am. It wasn’t even using his head. Two rooms had to be cleaned now and it wasn’t that I didn’t have the reservation.
Excellent location and staff...Highly recommend the property!!!
Absolute worst hotel experience ever. Had to search out someone just to check us in. No greeting, no explanation of amenities, how to get to our room or anything cordial. When inquiring about the crib we requested was told I think it should be there but she didn't know. Upon entering the room found no crib. Called the front desk and was told I couldn’t get on because housekeeping was gone for the day and she didn't know where they were. Inquired if I could speak to a supervisor to assist. I spoke to the supervisor who said she would work on it. 30 minutes later called back and was told they only fulfill requests that are on the reservation. Informed her it was part of the reservation. This went on for 2 hours with the front desk and supervisor now not answering the phone. We called from a different number and asked the supervisor for her name and she hung up on us, but not before telling us ‘you can make a request but we don’t have to honor it it’ and when we mentioned leaving a bad review she stated ‘Do your best’. At this point we called Orbitz who helped the best they could. They were put on hold by the front desk and were not answered by the supervisor. Finally after 20 minutes on hold with Orbitz a cook showed up with a crib. Along with this the water was too filthy to take a shower in, the walls were paper thin and the sheets were itchy and rough. Awful experience from start to finish.
Experience was great, couldn't have chosen a better place to stay.
Staff were excellent but hotel and location were not the best. Seemed like a party hotel for college kids
Highly recommend this Hotel!! Very friendly and Excellent Staff..
The hotel is located in a parking lot shared with an AppleBees and a gas station - combined with thin walls makes for a VERY noisy experience. Very unpleasant if you are travelling for business.
Extremely thin walls. No privacy whatsoever. You can hear every conversation, cough, fart, sneeze, from other neighboring rooms as well as the hallway. Not good.
There was noise coming from a neighbor room and it was unfortunate that the walls were so thin. I sent a note to the front desk and although they tried to accommodate me into another room a couple hours had passed.
The staff was very pleasant and accomadating. We will definitely visit again.
Comfortable clean and close to the freeway, which is good and bad. Good access for travel, but noise present for sleep. You also cannot have a fan run on the climate control unit. Used a white noise app to slumber. I would stay again.
Located in West San Jose within 2 miles (3 km) of Winchester Mystery House, Aloft San Jose Cupertino is within a few miles (5 km) of other popular sights such as Santana Row Shopping Center. This 80-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Guests can expect TVs with digital channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Coffee makers, free local calls, and laptop-compatible safes are other standard amenities.
At Aloft San Jose Cupertino, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a terrace.
The staff member at check-in around 9 pm was not that helpful. It felt like she didn’t want to be there and just wanted to get through the process of checking me in so she could go sit down. She did not tell us our check out time. She did not mention anything about room amenities or WiFi. The only extra effort she made was to swipe my card for incidentals. We went online to look for our checkout time, and it said noon; but we found out from housekeeping the next morning that it was actually 11. The morning breakfast staff was polite and attentive. The hotel was very clean with a comfortable bed.
Nice lobby, friendly staff. Spacious room & modern bathroom.
Thank you for taking the time to review your stay with us! Glad you enjoyed it! See you on a future stay with us!
Staff was lack luster. Walls are thin and could hear neighbors talking and yelling past 2am.
Hello David, Thank you for taking the time to leave a review. We apologize for the inconvenience you endured during your stay and will share your experience with our staff. We hope you stay with us again soon!
Chill spot
Hello Cristian, Thank you for sharing your stay. We are glad to hear that you enjoyed staying at our property and hope we see you soon.
Located close to storew. Nice pool area.
Thank you for the great review! We are glad that you enjoyed your stay! We hope to see you again in the future! Have a wonderful day!
Thank you for your feedback! We hope to see you soon!
Very clean and comfortable close to shopping perfect location
Thank you for the feedback! We are happy to hear that you enjoyed our convenient location and our cleanliness. We strive to make sure our guests feel safe during these strange times. We hope to see you soon!
The customer service was despicable. The clerk made me leave the room since I had two different bookings for the same type of room. Made me switch rooms at 2am. To the same exact type of room when I arrived at 2am. It wasn’t even using his head. Two rooms had to be cleaned now and it wasn’t that I didn’t have the reservation.
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. It was an honor having you, and we hope to have you back soon. We will make sure to provide you with the quality of service you deserve.
Thank you for the feedback and for staying with us!