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Residence Inn by Marriott North San Antonio

3.0 out of 5.0

Recent guest reviews

I recently stayed at the Residence Inn in San Antonio and every morning I was greeted at breakfast from Shannon with a smile and always ready to assist me with anything I needed. Shannon is awesome and anytime I’m in San Antonio, I will be staying at Residence Inn.

Shannon was great everyday, she is the morning breakfast host and actually cares about what she does. Each morning we are greeted with smiles and very quick to assist. She always professional and ensure are meals are fresh and Hot! Thank you for what you do each day ensuring the most important meal of the day is tasty, hot and enjoyable. Service with a Smile! Thank you Shannon!!!

This place is miserable at the moment. They have no help and must need to hire people. Last night when I checked in after 7pm they still did not have a room ready on a prepaid reservation for an Elite member. I was told the whole hotel staff had been fired including management that morning. Not sure if that is true but I did wait a considerable amount of time at the desk, then was told to go ahead an unload the car it would be ready. It wasn't. The desk clerk was very apologetic and offered me 25k MR points as soon as I attempted to check in. After all of the delays he told me the GM, David would be contacting me but that did not happen. I got back to the hotel tonight, family in tow with food and worn out kids. Now the key did not work. I went back down to get a key but the lady at the front desk said she did not have access to make a key. So, wait again. She then offered to have the manager contact me about the issues. The now infamous David again. I finally got a key and went back to let the family in. Very disorganized, this hotel. Hopefully just a hiccup for them but definitely Keystone Cops. The first night when the room was finally clean, it smelled to high heaven. Thankfully that has dissipated today. I wonder what is in store for tomorrow...

This is a nice Property, clean, and has a good breakfast. Most of the people are very nice, especially Kimberly. The exception to the nice people is Amanda, who needs some training on how to treat customers. Besides Amanda, and what led to her rudeness with us and others, was a very short handed housekeeping staff. The housekeeping staff was pleasant, did a good job and worked hard. However, they were working until 7:00 to get the rooms cleaned. This led to rooms not being ready to 3:00 for check-in and Amanda smarting off to people who wanted their rooms. She was rude to her s on Thursday but the way she talked to some people last night who had been waiting a couple hours for their was stunning. This is ultimately a GM problem. Under the circumstances the GM should have been cleaning rooms.

My family stayed here for a quick weekend trip to celebrate my son's birthday. My wife told me ahead of time that the hotel had quite a few pros and cons based on the reviews she read on Trip Advisor. Considering the fact that we could get a two bedroom suite in a nice part of town for under $150 per night, I thought it was worth it to take our chances on the negative reviews being wrong. I admit that was a mistake on my part. The old adage, "you get what you pay for" sadly applies in this case. Before I explain why my stay was so underwhelming, let me encourage those who are budget conscious and are mainly looking for a low cost option in San Antonio. The Residence Inn is not a bad place to stay. It just has a lot of minor problems that could easily be fixed to make your stay there a whole lot better. For starters, it would be nice to have simple things like working light bulbs. One of the bathroom lights was blown. That was no big deal. But coupled with the fact that both bathroom showers had those old florescent light bulbs that flicker for 5 seconds until they finally come on - and shine dimly thereafter, the lights became a nuisance. As a pet owner, I appreciate the Residence Inn for allowing us to bring our dog. But I wish the $100 fee would go toward fixing the damage that previous guest's dogs have done. Our room had badly chewed carpet where it borders the tile in the kitchen. We tried to ignore it, but many frayed stands of carpet were left hanging over onto the tile, and it just looked a mess. The only tool needed to make it look ten times better was a pair of scissors. All of the doors in our room were oversized. You could barely close the bedroom door without hitting the bed. The bathroom door barely cleared the toilet. To top it off, we had to keep something wedged against the bedroom door to keep it from shutting on its own constantly. One tub and one sink had painfully slow drainage. Most of our time in the shower was spent wallowing in our own dirt. After I shaved, I had to rinse the sink five times to finally part ways with my hair. The toilet had brown stains where the water flows in. It flushed very slowly and you had to flush twice. The Costco delivery trucks that so many people have complained about on Trip Advisor are real. They make early morning deliveries next door that can wake you up if you're a light sleeper. Fortunately for me, I sleep pretty hard so I was not bothered by it, but my wife wasn't too happy. I've eaten breakfast at plenty of hotels over the years. The Residence Inn has the worst breakfast meats I've ever had at a hotel, and that includes low budget hotels. Their turkey sausage tastes like it's 100 percent turkey and zero percent sausage. They may as well serve it with gravy and stuffing. The Canadian bacon is even worse. I'm not even sure if it's a meat. Things didn't get any better at the evening reception. Now I understand why I was the only one there waiting for it to start. Overall, my stay at the Residence Inn was disappointing. The problems I had with the hotel were compounded by the fact they were simple to fix if only someone cared enough. I don't blame the hotel staff or management. I blame the people responsible for deciding how much of the hotel's budget will be spent on repairs and basic upkeep. The whole time I was there I felt like I was staying at a hotel that was about to be sold, and decisions on how to fix things would be made by the new owner. This is the first negative review I have ever written on Trip Advisor. Despite my complaints, I still think the hotel might be a good value if you need lots of space at a fair price. However, if you're looking to stay somewhere that doesn't have the same maintenance problems you have in your old run-down home, Residence Inn is not for you.

The Residence Inn met our needs for the evening, but left some things to be desired. The young lady at the check in was very friendly, and did do her best to try to take care of things for us. The rooms while spacious, seem dated. The furnishings and trim around the walls are in various levels of disrepair. The room numbers on the outside of the doors, on the hallway were peeling and looked like they could use attention. The room we stayed in was rather dusty and we all found ourselves sniffling and sneezing in there. One of the things advertised about the hotel is the outdoor fire pit. We went to the store to grab ingredients to make s'mores using the fire pit...but the fire pit wouldn't come on. The front desk attendant tried her best to find the 'key' to get it to turn on, but just couldn't find it. We appreciated her effort. Breakfast is provided, and it was okay. They have cereal, oatmeal, some fruit, waffles, yogurt, eggs and sausage...lacking some in presentation, and the area is a little tight with just 2-3 people trying to get food. Overall, we just needed a place to crash for the night, so it wasn't a big deal.

We have stayed here 2 years in a row for our annual Comal River Float trip. It's in a good location to shopping and food. Traffic is a bit of a nightmare during the week but then again everywhere in San Antonio is a nightmare when it comes to traffic. We usually take an Uber to the Riverwalk for about $40 round trip. Small price to pay to not worry about parking and we can drink and not worry about driving. Hotel rooms are nice and clean and have kitchenettes in them. The morning breakfast is great-probably my kids favorite part. Overall it's worth staying here.

We stayed at this Residence Inn because of the past experiences we've had staying at multiple locations over the U.S. This Residence Inn was not bad, however there were a few things that could be improved. The showers inside of the rooms needed to be cleaned better. The breakfast was not very good at all and has been much better at different Residence Inns. This location was very convenient to highway access and a Walmart. However I don't feel that I would stay at this particular location again.

While travelling and staying in San Antonio for our 38th anniversary, my wife and I spent a great evening together at the Residence Inn San Antonio North/Stone Oak on April 27, 2017. We were travelling for a State high school art competition, and had an enjoyable night together at the Residence Inn at North Stone Oak. We had travelled and unloaded over 100 pieces of art work, so we were in not much of a mood for anything extravagant, as far as dinner was concerned. However, the carryout service for Asian food was exactly what we needed, and our order was delivered under the expected time, as well. So, needless to say, we had a memorable evening, even though it was no candle-lit dinner in a white table-clothed restaurant, it did the trick for what we needed! We had an enjoyable nights sleep, and I was able to have a quick breakfast before heading back to the art competition for the day. One more thing; I had paid for the stay with the wrong card, and had to change it to a personal card, which the front desk was more than gracious to accommodate my request.

The room was clean ( slight kitty smell when in the kitchen area in room). I thought they had a nice variety for the breakfast buffet kids and husband seemed to enjoy the food. We did not use the pool area or any other amenities that they offered. I think over all it is a great location and will look into staying again.

1115 N 1604 E San Antonio TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Stone Oak, Residence Inn by Marriott North San Antonio is within a 15-minute drive of Six Flags Fiesta Texas and Silverhorn Golf Club of Texas. This 3-star hotel has 88 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free in-room WiFi. San Antonio Zoo and Aquarium and Marion Koogler McNay Art Museum are also within a 20-minute drive.


Dining

Free buffet breakfast is included with your stay and awaits you each morning. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 88 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. 27-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Sofa beds, coffee makers, and ironing boards are also standard.


Property features

Guests of Residence Inn by Marriott North San Antonio have access to an outdoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. Staff members are on hand to provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include free WiFi in public areas, a meeting room, and a business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

73.0% of guests recommend this hotel

Total of 111 reviews