Nice location.
Hotel is ok for one or two nights. However, the stay is not worth the price. They have very limited staff, and there is limited parking. If the hotel has vacancies, there should be parking spaces.
One of the worst experience I have ever had in hotel stays. Room are extremely filthy, unclean sheets, stains in the bathroom, AC works for few moments then stop, remote battery need replacement, but the worst experience comes from the breakfast… This is a joke, they call this breakfast, seriously????? They bring Muffins from Sam’s club and bowl of apple, and extremely cheep yogurt and they call it breakfast, the pic in the advertised is extremely deceiving….very cheep and filthy hotel for the money. Please stay away from this hotel if you have a choice, this negative experience… horrible
The property is under construction on the outside so I am understanding of that. However inside the room the AC unit was blowing out humid air. so much so that the paper the key card came in was flimsy like it had been outside in the dew by morning. The tub did not drain so there was standing water from my shower the night before. Pillows were stained, and the shampoo had already been used and had a piece of black hair on it. I was only there for a quick rest as I was in town on business. Front desk staff was very polite, however I would not make this hotel my choice for my next visit.
Staff was friendly and accommodating. They provided a shuttle late at night and prompt pickups when e called.
The night clerk promised that we would have a shuttle and we were left at the airport for 40 minutes waiting for a shuttle that never came. When we called and asked why there was no shuttle, the night clerk said that the driver had come by two times, yet we never saw him! To the credit of the hotel, the next morning, we received credit for the amount we had to pay for a taxi. My husband adds that it would have been better if the night clerk had said there would be no shuttle rather than to lie about it and leave us waiting for 40 minutes!
I would use this hotel if it were for a one night stay, but for multiple stays its not worth the money. Also would check rooms prior to arriving we switched rooms twice due to a leaking window and broke tv. The room is cleaned upon arrival but not the rest of your stay. beds were soft but it was nothing like my home bed.
I booked here because it was super close to the airport and I needed a place to stay for the night. The staff seemed pretty good but the condition of the building and room wasn’t that good. The lobby looks like an emergency room and my room smelled like a gym locker room. There was stains on the toilet seat and the walls were marked up. This was definitely my last time here, you get what you pay for.
Easy in,easy out !
The desk clerk was wonderful
Nice staff. Clean rooms. Lots of dinning options. Really close to the airport.
I’m pretty sure out AC didn’t work at all it just blew the fan but was hot all night no matter what I set it to.
Very kind and friendly staff! Cleanliness could have been a little better, but it was fine for one night. I do understand it’s been tough finding people to work during covid.
Clean and well maintained. Friendly staff, on-site parking
Quality Inn & Suites Raleigh Durham Airport places you within a 10-minute drive of popular sights such as North Carolina State University and PNC Arena. The 118 rooms at this hotel include coffee makers and flat-screen TVs and guests can enjoy free breakfast.
Start your day off right with a free continental breakfast, served each morning from 4:00 AM to 10:00 AM.
Guests can expect free wired Internet and flat-screen TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free local calls, and ironing boards.
Quality Inn & Suites Raleigh Durham Airport features a gym, free WiFi in public areas, and a business center. If you drive, self parking is USD 8 per day, or you can take advantage of the airport shuttle at scheduled times for USD 6 per room return. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include coffee/tea in a common area, express check-out, and laundry facilities.
Hello Carol,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
Hello rachel,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.
Nice location.
Hi Carol,We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.
Hotel is ok for one or two nights. However, the stay is not worth the price. They have very limited staff, and there is limited parking. If the hotel has vacancies, there should be parking spaces.
Hello Brigitte, Thank you for your assessment of our hotel and the facilities we offer. I am sorry to hear that you found parking to be inconvenient and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. We try to accommodate everyone and offer the best parking possible but unfortunately, we dont always manage to do so. Your insight is invaluable and will help us to better the quality of the facilities that we have on offer.
One of the worst experience I have ever had in hotel stays. Room are extremely filthy, unclean sheets, stains in the bathroom, AC works for few moments then stop, remote battery need replacement, but the worst experience comes from the breakfast… This is a joke, they call this breakfast, seriously????? They bring Muffins from Sam’s club and bowl of apple, and extremely cheep yogurt and they call it breakfast, the pic in the advertised is extremely deceiving….very cheep and filthy hotel for the money. Please stay away from this hotel if you have a choice, this negative experience… horrible
Hello Moustafa Fekry, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
The property is under construction on the outside so I am understanding of that. However inside the room the AC unit was blowing out humid air. so much so that the paper the key card came in was flimsy like it had been outside in the dew by morning. The tub did not drain so there was standing water from my shower the night before. Pillows were stained, and the shampoo had already been used and had a piece of black hair on it. I was only there for a quick rest as I was in town on business. Front desk staff was very polite, however I would not make this hotel my choice for my next visit.
Hello An Jeanette, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
Staff was friendly and accommodating. They provided a shuttle late at night and prompt pickups when e called.
Hello James, Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff and your comments about our shuttle. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
The night clerk promised that we would have a shuttle and we were left at the airport for 40 minutes waiting for a shuttle that never came. When we called and asked why there was no shuttle, the night clerk said that the driver had come by two times, yet we never saw him! To the credit of the hotel, the next morning, we received credit for the amount we had to pay for a taxi. My husband adds that it would have been better if the night clerk had said there would be no shuttle rather than to lie about it and leave us waiting for 40 minutes!
Hello Jerry, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our shuttle. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.
I would use this hotel if it were for a one night stay, but for multiple stays its not worth the money. Also would check rooms prior to arriving we switched rooms twice due to a leaking window and broke tv. The room is cleaned upon arrival but not the rest of your stay. beds were soft but it was nothing like my home bed.
Hello Tunisa,I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.
Hello Sherry,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.