Skip to main content
Beginning of main content

Recent guest reviews

Terri at the front desk was amazing, very professional and customer service driven.

I had an enjoyable stay

The hotel is nice, but the rooms are slightly dated. For example my room didn’t have a closet. Just a huge “closet like” structure. The toilet wasn’t cleaned properly, so I had to do that myself. The bar was closed due to a sick employee. The pool was closed for renovations, so they gave guests the option of going across the parking lot to use the one at the Hilton. It is really close, but still an inconvenience. The location is prime to shopping & restaurants. A movie theater is right across the street. Overall it was a descent stay.

Check in was easy and smooth. Pool was closed due to maintenance, not advertised as such online

Nice clean modern place to stay. Close to everything.

No water pressure in the sink for cold water. The only decent water pressure was for hot water. There wasn’t a single towel rack anywhere in the bathroom. There were 3 hooks on the wall that was 8 feet away from the shower. The “sliding barn door” for the bathroom was horrible. It provides NO PRIVACY. It’s noisy to close in the middle of the night. Replace it with a normal door. The a/c and heater was VERY noisy in the AUTO mode. When it turned on, it was quite loud. And when it turned off, it was loud. During the day this isn’t a problem, but at 3am, it’s very loud. The “closet” was horrible. The big wooden cabinet that was supposed to be a closet sucked. Couldn’t even hang clothes normally. Build a “normal” closet. Add a microwave.

The staff is always helpful, the property is in great condition. Good location. Love staying here when we are in the area.

Great place to stay while in Cary.the staff is very friendly. The hotel is clean and has a very nice and reasonably priced buffet breakfast.

Staff need additional training on customer service.

Enjoyed my stay in Cary! Nice clean hotel, courteous staff, and not far from anything we did! Target just in the next parking lot!

Bed was very comfortable and big! Spacious rooms. Located in area teeming with great shops, movie theater across the street and many restaurants. Also, close to highway.

The staff was extremely courteous and I loved my greeting! The room was an amazing room. It's was clean and the bed was super comfortable! I will be staying here every time I come for business.

Was in Cary for business - the staff was so helpful, the check-in and check-out process was very efficient and the hotel was clean and quiet so I was able to get some work done after meetings. I will definitely stay here the next time I'm in the area.

Excellent service. Very nice people. Room clean . Nice indoor swimming pool. Good breakfast. Not included

Professional and courteous!!! The staff was very nice and answered any questions I had.

A quick one-nighter, it was pleasant. The hotel was clean and close to many restaurants.

Good value for money. Good location nice staff and decent amenities.

I stayed here for 2 nights while on business. First, the "business center" was a computer in the lobby. I needed a document printed and was unable to do so and could not find anyone who could do it, so I ended up having to go to Kinkos and spend time/money on it. Second, the restaurant was ridiculously slow. There were a few people at the bar and I was the only person seated at a table. I ordered dessert (long day) and it took almost 30 mins to arrive. Luckily I was occupied with work, so I was ok, however the wait was unacceptable. Lastly, and most importantly, I was woken up at 4:45am by the front desk complaining about loud noise and music coming from my room. I was dead asleep! Then 30 mins later I was scared to death by someone banging on my doors, (no, I didn't answer) when I went down to speak with someone about it, the girl at the desk told me she had walked by my room and knew it was quiet, however call med anyways! I left my phone number for the manager to call me and guess what? No phone call! Ridiculous and unacceptable! I will be contacting Hilton corporate office about this one!

Caitboo Avenue Cary NC

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

DoubleTree by Hilton Hotel Raleigh-Cary places you next to Crossroads Plaza and within a 10-minute drive of other popular attractions like North Carolina State University. This 4-star hotel welcomes guests with 129 rooms and conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Order from room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.


Rooms

37-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include MP3 docks, refrigerators, and coffee makers.


Property features

At DoubleTree by Hilton Hotel Raleigh-Cary, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

King Bed

1 King Bed | Sleeps 2

Room, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for DoubleTree by Hilton Hotel Raleigh-Cary

Everyone (6) Couples (2) Business (3) Family (4) Other (2)
5
Business Business

Terri at the front desk was amazing, very professional and customer service driven.

By on Aug 14, 2022

Review comment responded on Aug 15, 2022

Thank you so much for taking the time to share your recent feedback regarding your recent stay with us in Cary, NC. We truly appreciate the kind words on our staff and hotel. It means so much more than you know. We truly appreciate you, and are beyond thankful you chose our DoubleTree! Please let us know if you need anything at all our way in the future. Have a great rest of the week and stay safe! Thank you!

5
Friends

I had an enjoyable stay

By on Jul 9, 2022

Review comment responded on Jul 18, 2022

Thank you so much for taking the time to share your recent feedback regarding your recent stay with us in Cary, NC. We truly appreciate the kind words on our staff and hotel. It means so much more than you know. We truly appreciate you, and are beyond thankful you chose our DoubleTree! Please let us know if you need anything at all our way in the future. Have a great rest of the week and stay safe! Thank you!

4
Everyone

The hotel is nice, but the rooms are slightly dated. For example my room didn’t have a closet. Just a huge “closet like” structure. The toilet wasn’t cleaned properly, so I had to do that myself. The bar was closed due to a sick employee. The pool was closed for renovations, so they gave guests the option of going across the parking lot to use the one at the Hilton. It is really close, but still an inconvenience. The location is prime to shopping & restaurants. A movie theater is right across the street. Overall it was a descent stay.

By on Feb 1, 2022

Review comment responded on Feb 9, 2022

Thank you so much for taking the time to share your recent feedback regarding your stay here with us in Cary, NC. It means so much more than you know. Please let us know if you need anything at all our way in the future. I am so sorry about the bar & pool. We should be fully operational for your next stay... Have a great rest of the week! We are so thankful for you! Stay Safe! Thank you!

5
Everyone

By on Jan 18, 2022

4
Family

Check in was easy and smooth. Pool was closed due to maintenance, not advertised as such online

By on Jan 10, 2022

Review comment responded on Jan 28, 2022

Thank you so much for taking the time to share your recent feedback regarding your recent stay with us in Cary, NC. We truly appreciate the kind words on our staff and hotel. It means so much more than you know. We truly appreciate you, and are beyond thankful you chose our DoubleTree! Please let us know if you need anything at all our way in the future. Have a great rest of the week and stay safe! Thank you!

5
Business Business

Nice clean modern place to stay. Close to everything.

By on Oct 27, 2021

Review comment responded on Nov 2, 2021

Thank you so much for taking the time to share your recent feedback regarding your stay here with us in Cary, NC. We truly appreciate the kind words on our staff and hotel. It means so much more than you know. Please let us know if you need anything at all our way in the future. Have a great rest of the week! Thank you!

3
Everyone

No water pressure in the sink for cold water. The only decent water pressure was for hot water. There wasn’t a single towel rack anywhere in the bathroom. There were 3 hooks on the wall that was 8 feet away from the shower. The “sliding barn door” for the bathroom was horrible. It provides NO PRIVACY. It’s noisy to close in the middle of the night. Replace it with a normal door. The a/c and heater was VERY noisy in the AUTO mode. When it turned on, it was quite loud. And when it turned off, it was loud. During the day this isn’t a problem, but at 3am, it’s very loud. The “closet” was horrible. The big wooden cabinet that was supposed to be a closet sucked. Couldn’t even hang clothes normally. Build a “normal” closet. Add a microwave.

By on May 10, 2021

Review comment responded on May 12, 2021

Thank you so much for taking the time to share your recent feedback regarding your stay here with us in Cary, NC. It means so much more than you know. We are beyond sorry for the issues with the water, and not having a microwave in the room. I understand your frustration with the closet setup too. We have plans to renovate our rooms completely as it was scheduled for 2020; however, COVID waylaid our plans. We will be addressing these issues, and hope to have our rooms updated even further very soon! Please let us know if you need anything at all our way in the future. Have a great rest of the week! Thank you!

5
Partner Couples Family

The staff is always helpful, the property is in great condition. Good location. Love staying here when we are in the area.

By on Jan 24, 2021

Review comment responded on Jan 27, 2021

Thank you so much for taking the time to share your recent feedback regarding your stay here with us in Cary, NC. We truly appreciate the kind words on our staff and hotel. It means so much more than you know. Please let us know if you need anything at all our way in the future. Have a great rest of the week! Thank you!

5
Everyone

By on Aug 3, 2019

Review comment responded on Aug 7, 2019

Thank you so much for taking the time to share your feedback from your recent stay with us here in Cary, NC! We truly strive to make sure each and every one of our guests feel at home and as a part of our family. If we could of done anything to make your stay more enjoyable please let us know! Please let us know if you ever need anything from us in the near future! We are truly sorry about not having water in the room. We hope you have a wonderful rest of the week! Thank you!

5
Friends

Great place to stay while in Cary.the staff is very friendly. The hotel is clean and has a very nice and reasonably priced buffet breakfast.

By on Jul 18, 2019

Review comment responded on Jul 23, 2019

Thank you so much for taking the time to share your feedback from your recent stay with us here in Cary, NC! It truly warms our heart to hear such kinds words on our hotel and team! We truly strive to make sure each and every one of our guests feel at home and as a part of our family. If we could of done anything to make your stay more enjoyable please let us know! Please let us know if you ever need anything from us in the near future! We hope you have a wonderful rest of the week! Thank you!

DoubleTree by Hilton Hotel Raleigh-Cary

500 Caitboo Avenue, Cary, NC 27518
url importing http://www.orbitz.com/Raleigh-Hotels-DoubleTree-by-Hilton-Hotel-Raleigh-Cary.h2868726-p2.Hotel-Reviews
There was an error importing /Raleigh-Hotels-DoubleTree-by-Hilton-Hotel-Raleigh-Cary.h2868726-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Raleigh-Hotels-DoubleTree-by-Hilton-Hotel-Raleigh-Cary.h2868726-p2.Hotel-Reviews

Frequently asked questions