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Recent guest reviews

No water pressure in the sink for cold water. The only decent water pressure was for hot water. There wasn’t a single towel rack anywhere in the bathroom. There were 3 hooks on the wall that was 8 feet away from the shower. The “sliding barn door” for the bathroom was horrible. It provides NO PRIVACY. It’s noisy to close in the middle of the night. Replace it with a normal door. The a/c and heater was VERY noisy in the AUTO mode. When it turned on, it was quite loud. And when it turned off, it was loud. During the day this isn’t a problem, but at 3am, it’s very loud. The “closet” was horrible. The big wooden cabinet that was supposed to be a closet sucked. Couldn’t even hang clothes normally. Build a “normal” closet. Add a microwave.

The staff is always helpful, the property is in great condition. Good location. Love staying here when we are in the area.

Great place to stay while in Cary.the staff is very friendly. The hotel is clean and has a very nice and reasonably priced buffet breakfast.

Staff need additional training on customer service.

Enjoyed my stay in Cary! Nice clean hotel, courteous staff, and not far from anything we did! Target just in the next parking lot!

Bed was very comfortable and big! Spacious rooms. Located in area teeming with great shops, movie theater across the street and many restaurants. Also, close to highway.

The staff was extremely courteous and I loved my greeting! The room was an amazing room. It's was clean and the bed was super comfortable! I will be staying here every time I come for business.

Was in Cary for business - the staff was so helpful, the check-in and check-out process was very efficient and the hotel was clean and quiet so I was able to get some work done after meetings. I will definitely stay here the next time I'm in the area.

Excellent service. Very nice people. Room clean . Nice indoor swimming pool. Good breakfast. Not included

Professional and courteous!!! The staff was very nice and answered any questions I had.

A quick one-nighter, it was pleasant. The hotel was clean and close to many restaurants.

Good value for money. Good location nice staff and decent amenities.

I stayed here for 2 nights while on business. First, the "business center" was a computer in the lobby. I needed a document printed and was unable to do so and could not find anyone who could do it, so I ended up having to go to Kinkos and spend time/money on it. Second, the restaurant was ridiculously slow. There were a few people at the bar and I was the only person seated at a table. I ordered dessert (long day) and it took almost 30 mins to arrive. Luckily I was occupied with work, so I was ok, however the wait was unacceptable. Lastly, and most importantly, I was woken up at 4:45am by the front desk complaining about loud noise and music coming from my room. I was dead asleep! Then 30 mins later I was scared to death by someone banging on my doors, (no, I didn't answer) when I went down to speak with someone about it, the girl at the desk told me she had walked by my room and knew it was quiet, however call med anyways! I left my phone number for the manager to call me and guess what? No phone call! Ridiculous and unacceptable! I will be contacting Hilton corporate office about this one!

We flew to Raleigh to visit family and friends. Through [...], we arranged a package including flight, hotel, and auto rental. The flight via Continental had layovers each way in Newark, and on our way back our checked luggage did not follow us to Portland (ME), and another passenger with the same problem said this has been frequent for her on this particular flight.We called ahead to arrange for an early check-in to the hotel, but that did not happen, so while we were in dire need of "freshening up," we instead checked our luggage with them and left for the early part of the afternoon.One morning, we asked for directions to area restaurants; their written directions took us on a journey with several streets and turns that were completely unnecessary since the restaurant was actually a straight-line route on the same street as the hotel.Otherwise, the hotel is kept clean, has free wi-fi in the rooms, and the staff is courteous. The hotel's hot breakfast buffet is fine if you're in a hurry -- almost on a par with a Marriot's buffet.

relaxing trip, very easy to get around

Great hotel, big airy room. Construction activity next door which I imagine might last a few months. Swimming pool is about 10 metres which is a pity. Bar is limited and they don't serve lunch but there are shopping malls next door. People very friendly but it seemed skeleton staffed

Accomodations, meals, and service were outstanding. I look forward to my next visit.

We were in town for the weekend to see a NC State basketball game. The hotel was nice, clean, new and had free wi-fi. It was convenient to the NC State area and shopping in Cary. We enjoyed our stay, my only complaint (being picky) is that the hotel was skimpy on towels and pillows (only 1 per person).

Overall, the hotel is not bad at all. The location is great; as it is right across the street from a movie theater, and within walking distance of a shopping center and plenty of restaurants. My stay was because I was visiting family for Christmas, so I did not really take advantage of those conveniences. Because of the holiday, the hotel restaurant was also closed, so I cannot comment on that either. Although it would have been great to have room service on the night of my arrival (December 23) rather than leave the hotel again to get food. Upon entering the room (as other reviews have stated) there was indeed a foul stinch. It smelled as if the room had flooded, and they just let it air dry rather than actually clean it. We got used to the smell, but everytime you left the room and came back it just smacked you in the face. The shower was ok, but unfortunately there was no bathtub. This would not be a problem except that a 2 year old does not generally like to take showers! The bathroom was very spacious, the bed was very comfortable, and the room was a good size. What little hotel staff we saw was very friendly (especially since they had to work on the holiday). I probably would not stay at this hotel again just because of the foul stinch in the room, but if you can get past that, it is a good place to stay.

Caitboo Avenue Cary NC

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Indoor pool
  • 24-hour fitness center
  • 24-hour business center

Located in Southwest Raleigh within a short stroll of Crossroads Plaza, DoubleTree by Hilton Hotel Raleigh-Cary is within a 10-minute drive North Carolina State University. This 3.5-star hotel welcomes guests with 129 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

For your convenience, a continental breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM. Order from room service to satisfy your hunger without leaving your room.


Rooms

All 129 rooms provide MP3 docks, refrigerators, and coffee makers. Guests can expect 37-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free local calls, safes, and desks are also available.


Property features

At DoubleTree by Hilton Hotel Raleigh-Cary, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You'll find RV, bus, and truck parking. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Room, 2 Queen Beds

2 Queen Beds | Sleeps 6

King Bed

1 King Bed | Sleeps 2

Room, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for DoubleTree by Hilton Hotel Raleigh-Cary

Everyone (4) Couples (5) Business (8) Family (6) Other (2)
3
Everyone

No water pressure in the sink for cold water. The only decent water pressure was for hot water. There wasn’t a single towel rack anywhere in the bathroom. There were 3 hooks on the wall that was 8 feet away from the shower. The “sliding barn door” for the bathroom was horrible. It provides NO PRIVACY. It’s noisy to close in the middle of the night. Replace it with a normal door. The a/c and heater was VERY noisy in the AUTO mode. When it turned on, it was quite loud. And when it turned off, it was loud. During the day this isn’t a problem, but at 3am, it’s very loud. The “closet” was horrible. The big wooden cabinet that was supposed to be a closet sucked. Couldn’t even hang clothes normally. Build a “normal” closet. Add a microwave.

By on May 10, 2021

Review comment responded on May 12, 2021

Thank you so much for taking the time to share your recent feedback regarding your stay here with us in Cary, NC. It means so much more than you know. We are beyond sorry for the issues with the water, and not having a microwave in the room. I understand your frustration with the closet setup too. We have plans to renovate our rooms completely as it was scheduled for 2020; however, COVID waylaid our plans. We will be addressing these issues, and hope to have our rooms updated even further very soon! Please let us know if you need anything at all our way in the future. Have a great rest of the week! Thank you!

5
Partner Couples Family

The staff is always helpful, the property is in great condition. Good location. Love staying here when we are in the area.

By on Jan 24, 2021

Review comment responded on Jan 27, 2021

Thank you so much for taking the time to share your recent feedback regarding your stay here with us in Cary, NC. We truly appreciate the kind words on our staff and hotel. It means so much more than you know. Please let us know if you need anything at all our way in the future. Have a great rest of the week! Thank you!

5
Everyone

By on Aug 3, 2019

Review comment responded on Aug 7, 2019

Thank you so much for taking the time to share your feedback from your recent stay with us here in Cary, NC! We truly strive to make sure each and every one of our guests feel at home and as a part of our family. If we could of done anything to make your stay more enjoyable please let us know! Please let us know if you ever need anything from us in the near future! We are truly sorry about not having water in the room. We hope you have a wonderful rest of the week! Thank you!

5
Friends

Great place to stay while in Cary.the staff is very friendly. The hotel is clean and has a very nice and reasonably priced buffet breakfast.

By on Jul 18, 2019

Review comment responded on Jul 23, 2019

Thank you so much for taking the time to share your feedback from your recent stay with us here in Cary, NC! It truly warms our heart to hear such kinds words on our hotel and team! We truly strive to make sure each and every one of our guests feel at home and as a part of our family. If we could of done anything to make your stay more enjoyable please let us know! Please let us know if you ever need anything from us in the near future! We hope you have a wonderful rest of the week! Thank you!

2
Family

Staff need additional training on customer service.

By on Jun 1, 2019

Review comment responded on Jun 6, 2019

We are beyond sorry we fell short of the our Brand Promise during your stay with us in Cary, NC! We truly hope we have an opportunity to make this up to you in person one day soon! Please let us know anything we can do to improve our hospitality. Our true source of internal improvement comes from our guests, and we take it very seriously as we strive for all our guests to feel at home and as part of the family when staying with us. We are truly sorry we fell short of that goal during your stay. Thank you for bringing it to our attention. Have a wonderful day! Thank you!

5
Everyone

Enjoyed my stay in Cary! Nice clean hotel, courteous staff, and not far from anything we did! Target just in the next parking lot!

By on Aug 17, 2017

5

great hotel!

Everyone

Bed was very comfortable and big! Spacious rooms. Located in area teeming with great shops, movie theater across the street and many restaurants. Also, close to highway.

By , from Virginia on Aug 30, 2016

5

simple one night stay

Business

The staff was extremely courteous and I loved my greeting! The room was an amazing room. It's was clean and the bed was super comfortable! I will be staying here every time I come for business.

By on Jun 17, 2015

5

great for business

Business

Was in Cary for business - the staff was so helpful, the check-in and check-out process was very efficient and the hotel was clean and quiet so I was able to get some work done after meetings. I will definitely stay here the next time I'm in the area.

By on Apr 6, 2015

5

wonderfull experience

Couples

Excellent service. Very nice people. Room clean . Nice indoor swimming pool. Good breakfast. Not included

By on Mar 24, 2015

DoubleTree by Hilton Hotel Raleigh-Cary

500 Caitboo Avenue, Cary, NC 27518
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