The property, beach, service and rooms were all great! I wasn’t a fan of the food.
Everything was amazing!!! Javier our butler was so great he went above and beyond for anything we needed Get the swim up room and you MUST SEE the chic cabaret Check out trip advisor for my full review and you’ll see why the TRS is THE place to stay at !!!!!
Some very nice staff. Chic Cabernet dinner/show was excellent. Beautiful beach, but it was easier to go and get whatever you needed yourself rather than wait for service. Heavy sales pitch for membership. And my single biggest complaint was there were flies everywhere! It was very off putting to try and eat outside with flies crawling all over the prepared food!
Mala atención en los restaurantes, se nota una importante falta de supervisores en el hotel en general. No volveremos
Great beach. Clean rooms. Awesome spa. Service at the restaurants was often slow. Food selection was limited.
That staff is amazing. Javier, the butler is the absolute best!
I liked all the people. They always found a way to make you feel important at all times. Charlie, Valentine, very special employees of Resort.
I didn’t like dealing with Orbitz. They booked me to flight tickets with one person all inclusive and the other person not. It took two days of my vacation to fix. It finally got fixed by a Manager of Orbitz. 😕
Excellent food and service! Staff are genuinely friendly with guests and each other. The beach is as nice as they come. The food was cruise ship quality.
Place is great. Staff awesome, especially Charli. Everone made you feel at home.
The Staff was excellent. The food could have been better.
The butler service was on point...thanks Charli! Staff members were very polite and personable.
The property was well maintained and clean. There were a lot of activities and restaurant options. The massage was the best ever!!
Beautiful grounds, pool, beach, restaurants. Shower kept causing flooding outside of bathroom. Shower door did not close all the way.
This property was amazing. The staff was friendly and the amenities were out of this world. I highly recommend this hotel.
TRS is a great resort. Friendly staff, clean, great food! Mattresses were a little worn in and room was a bit musty but everything else was great. Beach was clean and safe. All the amenities were outstanding. The spa and fitness facility were huge! Overall great stay and would recommend.
The property, beach, service and rooms were all great! I wasn’t a fan of the food.
Everything was amazing!!! Javier our butler was so great he went above and beyond for anything we needed Get the swim up room and you MUST SEE the chic cabaret Check out trip advisor for my full review and you’ll see why the TRS is THE place to stay at !!!!!
Dear Guest, Your review of our hotel is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with genuine experiences. Again, we thank you for your kind comments and we look forward to welcoming you back again soon. Kindest regards!
Some very nice staff. Chic Cabernet dinner/show was excellent. Beautiful beach, but it was easier to go and get whatever you needed yourself rather than wait for service. Heavy sales pitch for membership. And my single biggest complaint was there were flies everywhere! It was very off putting to try and eat outside with flies crawling all over the prepared food!
Dear Guest, Thank you very much for commenting your experience about your holidays. We are very happy to know that your stay with us has been very positive and we will continue working hard to make each stay of our visitors a moment to remember. On the other hand, we express you our deepest apologies for the inconveniences you mention. Related to all the issues you comment, we will take into consideration all of them in our daily quality committee in order to change the appraisals you detected. Guests' comments are our most powerful weapon and for this reason, we appreciate you let us know about how to strengthen ourselves to be better and better. We will look forward to hosting your future visits to Punta Cana, will do our best to make the next experiences perfect from beginning to end. Receive our warmest greetings!
Mala atención en los restaurantes, se nota una importante falta de supervisores en el hotel en general. No volveremos
Estimada Sra. Maria, En primer lugar, le damos las gracias por haber seleccionado TRS Turquesa Hotel para sus vacaciones y por el tiempo que ha tomado para compartir su experiencia sobre su reciente estancia. Nuestro objetivo no es solo cumplir, sino superar todas las expectativas de nuestros huéspedes. Por lo tanto, ponemos nuestro mayor interés en sus opiniones. Sentimos mucho que en esta ocasión no hayamos conseguido cubrir sus expectativas. Le informamos que su comentario ha sido compartido con nuestro Gerente de Alimentos y Bebida para analizar, revaluar y optimizar el servicio en los restaurantes, evitando esta situación inusual en el futuro. Para todo el equipo de TRS, su percepción es de gran valor y respetamos su opinión. Nuestro principal objetivo es convertir nuestros huéspedes en fanáticos de toda la vida y para ellos trabajamos arduamente. Agradeceríamos que nos diera la oportunidad de visitarnos nuevamente, les aseguramos que haremos nuestro mejor esfuerzo para que sus próximas vacaciones sean favorables y memorable, viviendo así una verdadera experiencia en TRS Turquesa. Saludos cordiales,
Great beach. Clean rooms. Awesome spa. Service at the restaurants was often slow. Food selection was limited.
Dear Guest, We really appreciate the good comments and feedback about your stay at our resort. For us is very important to know the opinion of our visitors in order to improve our facilities. Your observations about our Restauranst have been shared with the management team. We appreciate and value your comments and we will take them into account to perfect our resort. We hope to count on you for many years and very often. Please let us know about your future booking, it will be delighted to assist you prior to your arrival. Best regards,
That staff is amazing. Javier, the butler is the absolute best!
Dear Guest, Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us and we succeeded in achieving your satisfaction. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests. We look forward to your next visit. Our best regards! Gelson Zorrilla Hospitality Manager
I liked all the people. They always found a way to make you feel important at all times. Charlie, Valentine, very special employees of Resort.
Dear Guest, Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us and we succeeded in achieving your satisfaction. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests. We look forward to your next visit. Our best regards! Gelson Zorrilla Hospitality Manager
I didn’t like dealing with Orbitz. They booked me to flight tickets with one person all inclusive and the other person not. It took two days of my vacation to fix. It finally got fixed by a Manager of Orbitz. 😕
Excellent food and service! Staff are genuinely friendly with guests and each other. The beach is as nice as they come. The food was cruise ship quality.
Dear Guest, Thank you ever so much for your review. We appreciate your kind words on our beautiful beach, services, and food. Our staff is always there to assist and make your experience even greater. Needless to say, we will be anxiously expecting your next visit. Your “home away from home” awaits you. Best regards! Yasindi Jiménez Hospitality Manager
Dear Guest, We so much appreciate you have granted us the top rating, thanks so much for staying with us. It's our hope to welcome you soon in this your home away from home. Kindest regards! Gelson Zorrilla Hospitality Manager
Dear Guest, I want to thank you for sharing your impressions of our TRS Turquesa Hotel with thousands of travelers through Expedia. We are very happy to know that your stay with us has been very positive and we will continue working hard to make each stay of our visitors a moment to remember. We appreciate the upgradeable point pointed out by you, for sure they will be taken into account. Thank you for your kind review, we hope to see you soon in this beautiful destination of Punta Cana. Best regards,