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TRS Turquesa Hotel - Adults Only - All Inclusive
4.5 out of 5.0TRS Turquesa Hotel - Adults Only - All Inclusive 4.5 out of 5.0
TRS Turquesa Hotel - Adults Only - All Inclusive 4.5 out of 5.0
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TRS Turquesa Hotel - Adults Only - All Inclusive
4.5 out of 5.0
Av. Francia,
Punta Cana,
La Altagracia
1-844-663-2276
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TRS Turquesa Hotel - Adults Only - All Inclusive
4.5 out of 5.0
4.8
out of 5
"Wonderful!"
See all 10 reviews
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Recent guest reviews
The hotel staff went over and beyond and are TRS hotels best asset. Charlie was outstanding. Originally we were assigned a room which was very noisy-- construction outside the property. They did change our room for the next day which was quite . Julio -- server at beach was also very friendly and provided excellent service.
This resort gave me the best experience i had in my entire life. What makes it even better is the staff. Charli was the best. He made our trip easy comfortable and accessible for anything. And always present us with a smile
Great service! Wonderful food and drinks for an All Inclusive. Fantastic beach.
Amazing vacation. From the moment we arrived we had exceptional service. I traveled with two friends and we stayed for a week. This was my 4th trip to Punta Cana but my first time at TRS. I will definitely be coming back. Check in was fast and we stayed in building 52. We were right by the pool, Helio's restaurant and the beach. Our butlers Charli and King Kong we're amazing and made sure we had reservations at the restaurants we wanted, got our excursions scheduled, and helped us get a great deal on a spa package. The restaurant staff and bar staff was very friendly, and they made an effort to remember our drink choices. The beach was amazing also. Yes there was a little seaweed in the water our first day there, but it is ocean and nature does take over sometimes. The water was clear every other day until we left. There is a crew out every morning raking up the seaweed. Collected on the beach overnight. As for restaurants The Hibachi restaurant, french restaurant, Helios, and the Italian restaurant where our favorites. After dinner we often found ourselves in the main lobby bar, hanging out with Frank, while he made us some amazing cocktails. When it was time to check out, Charli came to find us, made sure our bags were collected and our transport to the airport was waiting for us. It was the smoothest checkout process I've ever had. We will definitely be back next year to TRS!!
Beautiful hotel! TRS guests get access to all 4 resorts on the property. Great deal! Top shelf liquor!
Great Hotel! we had a wonderful time. The rooms were good, room service was very good. Liquor selection in our room and at all TRS Bars was above the norm -top Shelf. Our Room concierge, Joel was excellent! Most of the Staff in the hotel were always smiling and willing to help. SPA was amazing. Great massages, spa treatments, and juice bar, relaxation pools and jacuzzis were great!! Food was OK, Many restaurants available to choose from but the food was not always good, in some cases, waiters did not speak English well enough to understand what we were requesting. Plenty of food in general but I wish quality would go up a notch or two. Grate Beach and pools, meticulously clean. Never had any problems finding a place to lay down. Security was great making sure that everything was secure. Good Drinks at the pool and at the beach. In Genral I will come back.
Charlie Charlie Charlie amazing staff , food is great , real Gym 😍, no just machines
We had a great time, the hotel is beautiful and the staff is very friendly. Charlie was our butler and he was great, making sure we had everything we need it. He got a cake for my husband bday. We love the Italian restaurant and the BBQ lunch, best paella ever.
When we got there we were checked in right away . staff very friendly. Food choices outstanding! Drinks were great too. Ask for Charlie he was our assigned butler and he was very helpful with all our needs... The room was clean and huge. Ask for there daily activities list. You will enjoy there daily fun filled activities.
The resort is huge and beautiful. Service need to be improved. Management should train their staff on providing good service to their guests. They are subpar in comparison to other all inclusive and 4-5 star resorts in carribean. My husband and I have travelled to different places and this is the first time the service of an advertised luxurious hotel is below average and I blame the management for this. They should learn from other luxurious resort. They provide butler to all guests which they should not, because butlers means that they will be there when you need them and provide whatever you need not wait for them and still not get what you want. I dont blame the butlers, I saw our butler work hard, he was all over the place trying to please guests but since he is assigned to alot of guests, he cannot immediately respond to everybody. We dont need butlers, give it to guest who wants special attention so that they can do their job better. What we need and I am guessing others too who are complaining about service is to be informed on how everything will run in the resort. Nobody told us we need to reserve the day before on an ala carte restaurant of our choice. On our 3rd day we found out from other butlers that there are restaurants in TRS that are exclusive for TRS guests and we dont need any reservation because its “exclusive” for us. Well, so much for being exclusive, we were not informed that eventhough its exclusive for us, we have to wait 20mins or even more in
Hotel highlights
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Spa
TRS Turquesa Hotel - Adults Only - All Inclusive places you within 2 miles (3 km) of White Sands Golf Course and Cortecito Beach. This 372-room, 4.5-star resort has 5 outdoor pools along with a private beach and a full-service spa. It's on the waterfront and also close to Aromas Museum and Los Corales Beach.
Dining
There are multiple options for onsite dining with 17 restaurants, including La Boheme only TRS Guests, which specializes in French cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
Rooms
A flat-screen TV comes with satellite channels and a DVD player, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and the bathroom offers a jetted tub, a hair dryer, and free toiletries. Other standard amenities include a fireplace, free minibar items, and a furnished balcony or patio.
Property features
TRS Turquesa Hotel - Adults Only - All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 35 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this adults-only resort include a casino, a nightclub, and a 24-hour fitness center.
Guest reviews for TRS Turquesa Hotel - Adults Only - All Inclusive
Everyone
The hotel staff went over and beyond and are TRS hotels best asset. Charlie was outstanding. Originally we were assigned a room which was very noisy-- construction outside the property. They did change our room for the next day which was quite . Julio -- server at beach was also very friendly and provided excellent service.
Everyone
This resort gave me the best experience i had in my entire life. What makes it even better is the staff. Charli was the best. He made our trip easy comfortable and accessible for anything. And always present us with a smile
Review comment
Sachenca N. responded on Oct 24, 2018
Dear Jonathan, We are glad that you could visit us and get the best experience of your life at our TRS Turquesa Hotel. , we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience, the entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.they will surely celebrate that you wrote that they were very nice and most helpful. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards,
Everyone
Great service! Wonderful food and drinks for an All Inclusive. Fantastic beach.
Review comment
Sachenca N. responded on Oct 21, 2018
Dear Ronn, Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us and we succeeded in achieving your satisfaction. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests. We look forward to your next visit!! Our best regards, Gelson Hospitality Manager
Everyone
Amazing vacation. From the moment we arrived we had exceptional service. I traveled with two friends and we stayed for a week. This was my 4th trip to Punta Cana but my first time at TRS. I will definitely be coming back. Check in was fast and we stayed in building 52. We were right by the pool, Helio's restaurant and the beach. Our butlers Charli and King Kong we're amazing and made sure we had reservations at the restaurants we wanted, got our excursions scheduled, and helped us get a great deal on a spa package. The restaurant staff and bar staff was very friendly, and they made an effort to remember our drink choices. The beach was amazing also. Yes there was a little seaweed in the water our first day there, but it is ocean and nature does take over sometimes. The water was clear every other day until we left. There is a crew out every morning raking up the seaweed. Collected on the beach overnight. As for restaurants The Hibachi restaurant, french restaurant, Helios, and the Italian restaurant where our favorites. After dinner we often found ourselves in the main lobby bar, hanging out with Frank, while he made us some amazing cocktails. When it was time to check out, Charli came to find us, made sure our bags were collected and our transport to the airport was waiting for us. It was the smoothest checkout process I've ever had. We will definitely be back next year to TRS!!
Review comment
Gelson responded on Oct 25, 2018
Dear Kendra, On behalf of the entire Team of TRS Turquesa Hotel, I would like to express my gratitude for having decided to share your comments with future visitors. We attach a great importance to your reviews and they are taken with our maximum interest. We are delighted to learn that your expectations were met and our staff went the extra mile in order to offer you a great experience. Your praise is very welcome and will motivate us to be for sure more creative each day aiming to consistently improve our variety and offer in order to keep on fulfilling the experience of our dear guests. Our team is very much looking forward to welcoming you back to the TRS family in the future. Best regards, Gelson Hospitality Manager
Everyone
Beautiful hotel! TRS guests get access to all 4 resorts on the property. Great deal! Top shelf liquor!
Review comment
Sachenca N. responded on Oct 14, 2018
Dear Rachel, We are glad that you could visit us and get the best impression of your stay at our TRS Turquesa Hotel. It certainly adds an extra bonus to the experience, that our guests can explore any of the 4 Hotels of our Great Resort, finding a variety of pools, bars, and restaurants, activities and we are really pleased knowing that this was an aspect that you enjoyed. Thank you for your kind review, we hope to see you soon in this beautiful destination of Punta Cana. Regards,
Everyone
Great Hotel! we had a wonderful time. The rooms were good, room service was very good. Liquor selection in our room and at all TRS Bars was above the norm -top Shelf. Our Room concierge, Joel was excellent! Most of the Staff in the hotel were always smiling and willing to help. SPA was amazing. Great massages, spa treatments, and juice bar, relaxation pools and jacuzzis were great!! Food was OK, Many restaurants available to choose from but the food was not always good, in some cases, waiters did not speak English well enough to understand what we were requesting. Plenty of food in general but I wish quality would go up a notch or two. Grate Beach and pools, meticulously clean. Never had any problems finding a place to lay down. Security was great making sure that everything was secure. Good Drinks at the pool and at the beach. In Genral I will come back.
Review comment
Sachenca N. responded on Sep 14, 2018
Dear Gary, Thank you for having chosen TRS Turquesa Hotel and also thank you for having written your comments after having stayed with us. The opinion of our guests is of the greatest assistance to us. I am so glad to hear your valuable feedback and suggestions to future visitors to our property and that our staff have gone an extra mile in order to offer you a very enjoyable stay. Kindest regards,
Everyone
Charlie Charlie Charlie amazing staff , food is great , real Gym 😍, no just machines
Review comment
Gelson responded on Aug 19, 2018
Dear Aedan, Thank you very much for sharing a great review of our TRS Turquesa Hotel, it pleased us greatly that it has been a memorable one. We are so glad that you have felt accommodated by the excellent performance done by our team. We hope to have the opportunity to offer you our services again in the future. Receive warm greetings from Paradise! Gelson Hospitality Manager
Everyone
We had a great time, the hotel is beautiful and the staff is very friendly. Charlie was our butler and he was great, making sure we had everything we need it. He got a cake for my husband bday. We love the Italian restaurant and the BBQ lunch, best paella ever.
Review comment
Gelson responded on Aug 7, 2018
Dear Kathy, Receive warm greetings from TRS Turquesa Hotel. Our main goal is to make an unforgettable experience the vacation of our visitors and we are glad to know that you really enjoyed your stay while with us. We work hard to meet our guest’s wills. I’ll make sure that our staff gets the recognition they deserve. Your amazing comment has been sent to our management! We are sincerely looking forward to the pleasure of welcoming you again to our TRS Turquesa Hotel and assure you that you will enjoy even superior services and facilities on your next visit. Kind regards, Gelson Hospitality Manager
beautiful hotel. staff very friendly...food great
Everyone
When we got there we were checked in right away . staff very friendly. Food choices outstanding! Drinks were great too. Ask for Charlie he was our assigned butler and he was very helpful with all our needs... The room was clean and huge. Ask for there daily activities list. You will enjoy there daily fun filled activities.
Review comment
Almudena Mosteiro responded on Jul 22, 2018
Dear María, We would like to thank you for taking your time to share your experience on Orbitz. We are glad to hear you appreciated the friendliness of all the staff, specialy Charlie, the cleanliness of our suites and the activities we make in the main pool. We hope you can visit us again in order to spend a wonderful time with the TRS team. Kind regards
disappointing
Everyone
The resort is huge and beautiful. Service need to be improved. Management should train their staff on providing good service to their guests. They are subpar in comparison to other all inclusive and 4-5 star resorts in carribean. My husband and I have travelled to different places and this is the first time the service of an advertised luxurious hotel is below average and I blame the management for this. They should learn from other luxurious resort. They provide butler to all guests which they should not, because butlers means that they will be there when you need them and provide whatever you need not wait for them and still not get what you want. I dont blame the butlers, I saw our butler work hard, he was all over the place trying to please guests but since he is assigned to alot of guests, he cannot immediately respond to everybody. We dont need butlers, give it to guest who wants special attention so that they can do their job better. What we need and I am guessing others too who are complaining about service is to be informed on how everything will run in the resort. Nobody told us we need to reserve the day before on an ala carte restaurant of our choice. On our 3rd day we found out from other butlers that there are restaurants in TRS that are exclusive for TRS guests and we dont need any reservation because its “exclusive” for us. Well, so much for being exclusive, we were not informed that eventhough its exclusive for us, we have to wait 20mins or even more in
Review comment
Sachenca N. responded on Jul 11, 2018
Dear Jen, First of all, receive a warm greeting from TRS Turquesa Hotel, many thanks for choosing us as the ideal hotel for the enjoyment of your Caribbean vacation. You cannot imagine how gratifying is for us that you have regarded our hotel as a “luxury hotel”. We deeply regret that our customer care has not lived up to your expectations as we would have liked, of course, the experience you have above described is not part of our standards, please accept our apologies as it is not our intention that these things happen, your words constitutes a valid reference for us that’s why opinion will be shared with our General Management so that immediate actions are taken tending to improve all those aspects not so positive mentioned by you. As for the staff, the hotel is constantly training its collaborators, especially in terms of guest service, work ethic and languages. Rest assured that we will strengthen this important point since our main objective is to achieve the full satisfaction of all our guests through fluent, clear and courteous communication. On behalf of the entire family, we reiterate our sincerest apologies and hope that our hotel will be of your interest in a forthcoming vacation, allowing us to change your perception and offer you a true TRS experience worthy of your person and our brand. Kindest regards,
TRS Turquesa Hotel - Adults Only - All Inclusive
Av. Francia, Punta Cana, La Altagracia 23000Hotel Amenities
Hotel Area
Hotel Policies
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Dear Meenal, Thank you very much for sharing a great review of our TRS Turquesa Hotel, it pleased us greatly that it has been a memorable one. We are so glad that you have felt accommodated by the excellent performance done by our team. We hope to have the opportunity to offer you our services again in the future. Receive warm greetings from Paradise! Gelson Hospitality Manager