TRS Turquesa Hotel - Adults Only - All Inclusive
4.5 out of 5.0
Av. Francia,
Punta Cana,
La Altagracia
1-844-663-2269
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TRS Turquesa Hotel - Adults Only - All Inclusive
4.5 out of 5.0
4.7
out of 5
"Wonderful!"
See all 17 reviews
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Recent guest reviews
The property was well maintained and clean. There were a lot of activities and restaurant options. The massage was the best ever!!
Beautiful grounds, pool, beach, restaurants. Shower kept causing flooding outside of bathroom. Shower door did not close all the way.
This property was amazing. The staff was friendly and the amenities were out of this world. I highly recommend this hotel.
TRS is a great resort. Friendly staff, clean, great food! Mattresses were a little worn in and room was a bit musty but everything else was great. Beach was clean and safe. All the amenities were outstanding. The spa and fitness facility were huge! Overall great stay and would recommend.
Our stay in TRS resorts (adult only) was AMAZING,all the staffs were very friendly and helpful,food were great and a lot of varieties. But the HeLios restaurant,the service was horrible,waiting to be seated was to long (30 mins)the were not busy at all We waited 45 mins for the food and it was wrong food I will never go back to HeLios restaurant again.
Third time returning guest, huge resort with lots of activities to do. always a great time here, I am never disappointed when I stay here. Stayed in the swim up villas area. Special thanks to Ramon and Charlie my Butlers and all the employees of the TRS Turquesa Lobby, lobby bar and the villa swim up area, they were all awesome.
The hotel staff went over and beyond and are TRS hotels best asset. Charlie was outstanding. Originally we were assigned a room which was very noisy-- construction outside the property. They did change our room for the next day which was quite . Julio -- server at beach was also very friendly and provided excellent service.
This resort gave me the best experience i had in my entire life. What makes it even better is the staff. Charli was the best. He made our trip easy comfortable and accessible for anything. And always present us with a smile
Great service! Wonderful food and drinks for an All Inclusive. Fantastic beach.
Amazing vacation. From the moment we arrived we had exceptional service. I traveled with two friends and we stayed for a week. This was my 4th trip to Punta Cana but my first time at TRS. I will definitely be coming back. Check in was fast and we stayed in building 52. We were right by the pool, Helio's restaurant and the beach. Our butlers Charli and King Kong we're amazing and made sure we had reservations at the restaurants we wanted, got our excursions scheduled, and helped us get a great deal on a spa package. The restaurant staff and bar staff was very friendly, and they made an effort to remember our drink choices. The beach was amazing also. Yes there was a little seaweed in the water our first day there, but it is ocean and nature does take over sometimes. The water was clear every other day until we left. There is a crew out every morning raking up the seaweed. Collected on the beach overnight. As for restaurants The Hibachi restaurant, french restaurant, Helios, and the Italian restaurant where our favorites. After dinner we often found ourselves in the main lobby bar, hanging out with Frank, while he made us some amazing cocktails. When it was time to check out, Charli came to find us, made sure our bags were collected and our transport to the airport was waiting for us. It was the smoothest checkout process I've ever had. We will definitely be back next year to TRS!!
Beautiful hotel! TRS guests get access to all 4 resorts on the property. Great deal! Top shelf liquor!
Great Hotel! we had a wonderful time. The rooms were good, room service was very good. Liquor selection in our room and at all TRS Bars was above the norm -top Shelf. Our Room concierge, Joel was excellent! Most of the Staff in the hotel were always smiling and willing to help. SPA was amazing. Great massages, spa treatments, and juice bar, relaxation pools and jacuzzis were great!! Food was OK, Many restaurants available to choose from but the food was not always good, in some cases, waiters did not speak English well enough to understand what we were requesting. Plenty of food in general but I wish quality would go up a notch or two. Grate Beach and pools, meticulously clean. Never had any problems finding a place to lay down. Security was great making sure that everything was secure. Good Drinks at the pool and at the beach. In Genral I will come back.
Charlie Charlie Charlie amazing staff , food is great , real Gym 😍, no just machines
We had a great time, the hotel is beautiful and the staff is very friendly. Charlie was our butler and he was great, making sure we had everything we need it. He got a cake for my husband bday. We love the Italian restaurant and the BBQ lunch, best paella ever.
When we got there we were checked in right away . staff very friendly. Food choices outstanding! Drinks were great too. Ask for Charlie he was our assigned butler and he was very helpful with all our needs... The room was clean and huge. Ask for there daily activities list. You will enjoy there daily fun filled activities.
The resort is huge and beautiful. Service need to be improved. Management should train their staff on providing good service to their guests. They are subpar in comparison to other all inclusive and 4-5 star resorts in carribean. My husband and I have travelled to different places and this is the first time the service of an advertised luxurious hotel is below average and I blame the management for this. They should learn from other luxurious resort. They provide butler to all guests which they should not, because butlers means that they will be there when you need them and provide whatever you need not wait for them and still not get what you want. I dont blame the butlers, I saw our butler work hard, he was all over the place trying to please guests but since he is assigned to alot of guests, he cannot immediately respond to everybody. We dont need butlers, give it to guest who wants special attention so that they can do their job better. What we need and I am guessing others too who are complaining about service is to be informed on how everything will run in the resort. Nobody told us we need to reserve the day before on an ala carte restaurant of our choice. On our 3rd day we found out from other butlers that there are restaurants in TRS that are exclusive for TRS guests and we dont need any reservation because its “exclusive” for us. Well, so much for being exclusive, we were not informed that eventhough its exclusive for us, we have to wait 20mins or even more in
Hotel highlights
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Spa
Cortecito Beach is within 2 miles (3 km) of TRS Turquesa Hotel - Adults Only - All Inclusive while other popular attractions such as Arena Gorda Beach are within 3 miles (5 km). This 372-room, 4.5-star property has 5 outdoor pools along with a private beach and a full-service spa. It's connected to the convention center in central Punta Cana and also close to Los Corales Beach and Palma Real Shopping Village.
Dining
There are multiple options for onsite dining with 17 restaurants, including La Boheme only TRS Guests, which specializes in French cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
Rooms
A flat-screen TV comes with satellite channels and a DVD player, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and the bathroom offers a jetted tub, a hair dryer, and free toiletries. Other standard amenities include a fireplace, free minibar items, and a furnished balcony or patio.
Property features
TRS Turquesa Hotel - Adults Only - All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 35 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this adults-only property include a casino, a nightclub, and a 24-hour fitness center.
Guest reviews for TRS Turquesa Hotel - Adults Only - All Inclusive
Everyone
Everyone
The property was well maintained and clean. There were a lot of activities and restaurant options. The massage was the best ever!!
Review comment
Gelson responded on Apr 8, 2019
Dear Guest, Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us and we succeeded in achieving your satisfaction. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests. We look forward to your next visit. Our best regards! Gelson Zorrilla Hospitality Manager
Partner
Couples
Beautiful grounds, pool, beach, restaurants. Shower kept causing flooding outside of bathroom. Shower door did not close all the way.
Review comment
Sachenca Núñez responded on Feb 26, 2019
Dear Guest, First of all, we would like to thank you for your preference in selecting TRS Turquesa Hotel for your holiday, as well as by letting us know about your recent experience. We strive to create memorable experiences and we are so glad bear out that through an excellent service beautiful grounds and facilities we have surpassed all your expectations. Please be assured we have taken a good note of your particular observations and we will be working on it. We hope to have the opportunity to serve you again in a not very distant future. Best regards,
Everyone
This property was amazing. The staff was friendly and the amenities were out of this world. I highly recommend this hotel.
Review comment
Sachenca Núñez responded on Feb 22, 2019
Dear Guest, First of all, allow me like to thank you for your preference in selecting our TRS Turquesa Hotel as the place to spend your recent holidays. We managed to create unforgettable experiences and it is truly a pleasure for us to hear that all your expectations were surpassed. We thank again for your recommendations and having shared your experience and we look forward to have the pleasure to hosting you again at this your home in paradise. Kindest regards,
Everyone
TRS is a great resort. Friendly staff, clean, great food! Mattresses were a little worn in and room was a bit musty but everything else was great. Beach was clean and safe. All the amenities were outstanding. The spa and fitness facility were huge! Overall great stay and would recommend.
Review comment
Gelson responded on Jan 9, 2019
Dear Guest, Thank you very much for sharing a great review of our TRS Turquesa Hotel, it pleased us greatly that it has been a memorable one. We are so glad that you have felt accommodated by the excellent performance done by our team. We hope to have the opportunity to offer you our services again in the future. Receive warm greetings from Paradise! Gelson Zorrilla Hospitality Manager
Everyone
Our stay in TRS resorts (adult only) was AMAZING,all the staffs were very friendly and helpful,food were great and a lot of varieties. But the HeLios restaurant,the service was horrible,waiting to be seated was to long (30 mins)the were not busy at all We waited 45 mins for the food and it was wrong food I will never go back to HeLios restaurant again.
Review comment
Gelson responded on Jan 9, 2019
Dear Guest, Thank you very much for choosing our TRS Turquesa Hotel, we are very pleased to know that your overall experience has been amazing with the exception of Helios Restaurant. We want to offer you our honest apologies for the experience lived in our Beach Club "Helios", we have met with the entire team of the restaurant and it has been clear that this situation can not happen again as it is contrary to our standards and goes against the satisfaction of our customers. Thank you for helping us improve. It would be an honor to offer you our services again and for many years more, your presence always counts. Warmest regards! Gelson Zorrilla Hospitality Manager
Everyone
Third time returning guest, huge resort with lots of activities to do. always a great time here, I am never disappointed when I stay here. Stayed in the swim up villas area. Special thanks to Ramon and Charlie my Butlers and all the employees of the TRS Turquesa Lobby, lobby bar and the villa swim up area, they were all awesome.
Review comment
Sachenca Núñez responded on Dec 23, 2018
Dear Wade, Thank you very much for sharing such a lovely review of our TRS Turquesa Hotel, it pleased us greatly that it has been a memorable one. I am also excited that you found the staff to be accommodating and helpful and that you felt this made of your stay a really pleasant experience. I have passed your kind words to the whole team and we hope to have the opportunity to welcome you once again very soon. Best regards,
Everyone
The hotel staff went over and beyond and are TRS hotels best asset. Charlie was outstanding. Originally we were assigned a room which was very noisy-- construction outside the property. They did change our room for the next day which was quite . Julio -- server at beach was also very friendly and provided excellent service.
Review comment
Gelson responded on Nov 5, 2018
Dear Meenal, Thank you very much for sharing a great review of our TRS Turquesa Hotel, it pleased us greatly that it has been a memorable one. We are so glad that you have felt accommodated by the excellent performance done by our team. We hope to have the opportunity to offer you our services again in the future. Receive warm greetings from Paradise! Gelson Hospitality Manager
Everyone
This resort gave me the best experience i had in my entire life. What makes it even better is the staff. Charli was the best. He made our trip easy comfortable and accessible for anything. And always present us with a smile
Review comment
Sachenca N. responded on Oct 24, 2018
Dear Jonathan, We are glad that you could visit us and get the best experience of your life at our TRS Turquesa Hotel. , we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience, the entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.they will surely celebrate that you wrote that they were very nice and most helpful. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards,
Everyone
Great service! Wonderful food and drinks for an All Inclusive. Fantastic beach.
Review comment
Sachenca N. responded on Oct 21, 2018
Dear Ronn, Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us and we succeeded in achieving your satisfaction. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests. We look forward to your next visit!! Our best regards, Gelson Hospitality Manager
TRS Turquesa Hotel - Adults Only - All Inclusive
Av. Francia, Punta Cana, La Altagracia 23000Hotel Amenities
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Dear Guest, We so much appreciate the top rating granted to us. It's our hope to host you again soon in this paradisiacal area of Punta Cana. Kindest regards!