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Recent guest reviews

I booked a room with two double beds, arrived at 6 PM, and checked in. I was not told at the front desk that there were no 2-double-bed rooms, opened the door to the room, and found only one bed in the room. Upon calling the front desk, I was told there was a "convention" and I was out of luck.

Stunning interior and professional staff and service.

Staff was very pllite and the facilities were very clean. Although there was a delay w the check in, they offered alternative discount to male it right.

Staff were very friendly. Didn't know that all rooms didn't have a tub, but we switched rooms and paid a fee to upgrade. Not the staff's fault but we had a toddler with us so it would have been a pain to not have one. It was our wedding the next day. It was nice to be able to keep our car in the lot until we needed to and park out front at valet to load and unload for the time we needed. The staff were awesome about that too. We loved using this hotel for getting ready for our wedding day. The pictures are going to be beautiful.

The Ritz Philadelphia is located within walking distance of many bars and restaurants. I was treated with courtesy the moment I was dropped off in front of the hotel. The room was sizable and clean.

Booked an Executive Suite. Be war we were told that most executive suites back onto elevator shaft. Horrendous noise just through the wall. They turn those elevators off at 10PM, but not acceptable for the price of the rooms. We asked to change rooms and were placed in a handicap suite. Furniture was hard and uncomfortable. Bed was fine. The gym was equivalent to what one would expect at a 3 star hotel. In Philadelphia the Rittenhouse by far is superior. No coffee for the Nepresso machine. This hotel is not a 5 star property. It should be rate The staff was accommodating and friendly.

Fridge didn’t work. 8 outlets without power to charge devices.

A beautiful hotel in a very convenient location. The staff are so amazing, will help you with anything from dinner reservations to hailing cabs etc An absolute treat!

I loved the grand lobby and historic feel of the hotel. I forgot how small the rooms would be. That and the size of the beds are the only thing I'd change.

Love staying in the heart of center city at the Ritz. Staff is excellent above and beyond. Room gets deductions for case goods issues. Knobs pulling off drawer, chipped and scraped bureaus that show the March of time. The sink has a broken faucet that should have been caught. Despite these minor annoyances engineering was super fast to correct and staff was very accommodating and comped breakfast. Starwood is building a W next door and the four seasons is returning in 2018 so Ritz get ready and tidy up the furnishings. But I will stay with you because I love the service

Historic building in the center of everything. First night was blown away by the amazing view from our window of city hall with its incredible architectural details. Train from the airport stops at Surbuban station which is a short walk to the hotel. Very much a fun pleasant place to stay.

My wife and I were visiting our son who was starting school in Philadelphia. First time we stayed at a Ritz-Carlton. This is a beautiful old hotel (originally constructed as a bank), great location in Cental City, easy to catch a cab to different venues. Very comfortable room, had an excellent breakfast there, and extremely friendly and helpful staff. Will definitely stay there again.

Classy bar in lobby and elegant room for a reasonable price.

Everything a 5 star hotel is supposed to be! Service was great. Location was great.

Great overall but they need new electronics. Soy docks and tv are old and outdated

great location for shopping, dining, and history. At $50 to park your car I would recommend taking public transportation.

Me and my husband took trip without kids and stayed at this hotel. Would recommended to anyone, we had a blast!! It's close to everything !! Loved it!

Location across from City Hall couldn't be better, near everything. The lobby and cocktail lounge are memorable, staff is wonderful. Our room for three was large and spotless, we were sorry to leave after only 5 days.

Ten Avenue of the Arts Philadelphia PA

Room options

Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 3

Club Room, Business Lounge Access, View

1 King Bed | Sleeps 2

Superior Room, 2 Double Beds, Business Lounge Access

2 Double Beds | Sleeps 4

Superior Room, 1 King Bed, Business Lounge Access

1 King Bed | Sleeps 2

Hotel highlights

  • Walking distance to City Hall and Reading Terminal Market
  • Free WiFi in public areas
  • Onsite dining
  • Spa

Located in Center City, The Ritz-Carlton, Philadelphia is within a 5-minute walk of City Hall and within 15 minutes of other popular attractions like Reading Terminal Market. This 301-room, 5-star hotel has a restaurant, a full-service spa, and a 24-hour fitness center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 11 AM.


Rooms

All 301 air-conditioned accommodations feature sitting areas. 49-inch flat-screen TVs come with pay movies, and guests can stay connected with WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include minibars, coffee makers, and free newspapers.


Property features

Guests staying at The Ritz-Carlton, Philadelphia enjoy access to a full-service spa, a 24-hour fitness center, and free WiFi in public areas. Valet parking is available for USD 55.00 per night. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include a conference center, a business center, and coffee/tea in a common area.

Guest reviews for The Ritz-Carlton, Philadelphia

Everyone (7) Couples (18) Business (8) Family (14) Friends (5) Other (8)
5
Everyone

By on May 18, 2020

5
Everyone

By on May 17, 2019

2
Family Family with small children

I booked a room with two double beds, arrived at 6 PM, and checked in. I was not told at the front desk that there were no 2-double-bed rooms, opened the door to the room, and found only one bed in the room. Upon calling the front desk, I was told there was a "convention" and I was out of luck.

By on Apr 23, 2019

5
Family

Stunning interior and professional staff and service.

By on Mar 17, 2019

5
Partner Couples

Staff was very pllite and the facilities were very clean. Although there was a delay w the check in, they offered alternative discount to male it right.

By on Feb 18, 2019

4
Everyone

Staff were very friendly. Didn't know that all rooms didn't have a tub, but we switched rooms and paid a fee to upgrade. Not the staff's fault but we had a toddler with us so it would have been a pain to not have one. It was our wedding the next day. It was nice to be able to keep our car in the lot until we needed to and park out front at valet to load and unload for the time we needed. The staff were awesome about that too. We loved using this hotel for getting ready for our wedding day. The pictures are going to be beautiful.

By , from NY on Sep 2, 2018

5
Everyone

The Ritz Philadelphia is located within walking distance of many bars and restaurants. I was treated with courtesy the moment I was dropped off in front of the hotel. The room was sizable and clean.

By , from San Diego on Jun 28, 2018

3

ritz carlton philadelphia disappointing

Everyone

Booked an Executive Suite. Be war we were told that most executive suites back onto elevator shaft. Horrendous noise just through the wall. They turn those elevators off at 10PM, but not acceptable for the price of the rooms. We asked to change rooms and were placed in a handicap suite. Furniture was hard and uncomfortable. Bed was fine. The gym was equivalent to what one would expect at a 3 star hotel. In Philadelphia the Rittenhouse by far is superior. No coffee for the Nepresso machine. This hotel is not a 5 star property. It should be rate The staff was accommodating and friendly.

By , from Chevy Chase, MD on Feb 26, 2018

2
Everyone

Fridge didn’t work. 8 outlets without power to charge devices.

By on Feb 18, 2018

5

luxurious and lovely

Everyone

A beautiful hotel in a very convenient location. The staff are so amazing, will help you with anything from dinner reservations to hailing cabs etc An absolute treat!

By , from Chicago on Feb 4, 2018

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