Nice that there was self parking option. Also nice to have a coffee shop/cafe on premises (other than breakfast buffet option)
Very beautiful and clean hotel ! Staff was friendly and helpful, valet parking was full but we found $10 overnight parking directly across the street. Would definitely stay again.
The staff were so nice & polite!!
The hotel had an outage with their wifi so it took a while to check in. When I finally got my room, the room was dirty! It wasn’t cleaned at all from previous guests. I was very turned off by my arrival and really didn’t want to stay, but had nowhere else to go at the time. We got another room but I’m still not sure the hotel in general was worth the stay.
Not enough parking to accommodate all the guest, the water temp kept going cold, and they made me wait 45 mins to check in after I called several hrs prior to inform them that my arrival would be very late.
they had a lot of towels with old blood and other sex items
Pool was closed
It was so gross I was afraid of getting bedbugs. The carpet and bedspread were very old and worn out. The halls and rooms smelled terrible.
Very nice inside
Really nice and clean the environment beautiful staff are very friendly and polite
Location was good for what we needed. We did not see anyone cleaning except restaurant staff. Elevators were not clean. Had to beg for toilet paper and soap. We understood that maid service was suspended for rooms because of Covid so extra toiletries should have been available in rooms. And how about an extra pillow! Bed was way too soft for us.
Great location! Extra large room with a great view. The staff are also very friendly.
Located in Center City, Sheraton Philadelphia Downtown is a leisurely stroll from popular sights such as Ben Franklin National Memorial and Reading Terminal Market. This 756-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.
42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also standard.
Guests of Sheraton Philadelphia Downtown enjoy access to free WiFi in public areas, conference space, and a business center. Valet parking is available for USD 60.00 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include free newspapers, wedding services, and a porter/bellhop.
Nice that there was self parking option. Also nice to have a coffee shop/cafe on premises (other than breakfast buffet option)
Very beautiful and clean hotel ! Staff was friendly and helpful, valet parking was full but we found $10 overnight parking directly across the street. Would definitely stay again.
Thank you for sharing this wonderful review with us, Ambur! We're thrilled to hear you had such an enjoyable experience at Sheraton Philadelphia Downtown! We also appreciate your kind words regarding our team. We're pleased to know that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fabulous to hear! Your praise is not only rewarding, but also encouraging. We'd love to share yet another unforgettable visit with you someday!
Thank you for taking the time to leave us a 4/5 rating, David! We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Sheraton Philadelphia Downtown. Please feel free to let us know if there is anything we can do to make your next visit perfect.
The staff were so nice & polite!!
Thanks for the perfect rating, Pamela! We're pleased to hear that you have fully enjoyed your stay at Sheraton Philadelphia Downtown, as we strive to create a full service experience for our guests. It's amazing that our team provided you such a great time and treated you so well, as we care deeply about the happiness of our guests. We can't wait to see you again soon!
The hotel had an outage with their wifi so it took a while to check in. When I finally got my room, the room was dirty! It wasn’t cleaned at all from previous guests. I was very turned off by my arrival and really didn’t want to stay, but had nowhere else to go at the time. We got another room but I’m still not sure the hotel in general was worth the stay.
We appreciate your feedback, Shelonda. It's disheartening to hear that you had such challenges during your time with us. We're disappointed that our cleanliness didn't meet your expectations and that your room wasn't refreshed properly. The comfort and satisfaction of our guests is important to us so we'll be sure to address your concerns with our team moving forward. We do hope for the chance to demonstrate the high-caliber service we're accustomed to sharing with our guests.
Not enough parking to accommodate all the guest, the water temp kept going cold, and they made me wait 45 mins to check in after I called several hrs prior to inform them that my arrival would be very late.
We appreciate the feedback, Courtney. We regret that your time with us was less than ideal as providing our guests with a pleasant experience is very important to us. It's unfortunate our parking and amenities as well as our check-in process didn't meet your expectations. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
they had a lot of towels with old blood and other sex items
Thanks for the review, Mark. We have shared your feedback with management. We look forward to exceeding your expectations in the future.
Thank you for the lovely review, Cathy!We are very proud to hear about the wonderful stay you had at Sheraton Philadelphia Downtown. It is great to hear that you found our parking policy as well as our on-site dining options to be so agreeable! We hope you plan on staying with us again soon as we'd love to share another great experience with you.Thanks again!