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Four Points by Sheraton Philadelphia City Center

3.0 out of 5.0

Recent guest reviews

Housekeeping only made 1 bed and left everything else the same, the other bed was undone! Even our 5 y/o was puzzled by that. Why did they even bother coming in? Manager needs a good talking with their staffs. If housekeeping was better, we'll stay again but a no no after that incident.

I thought it was expensive for the condition of the hotel. It seemed to be going through some renovations. Room was just OK. Food at restaurant was disappointing. Would have felt better about the stay if I did not pay so much.

Check-in was fine. Staff was nice and helpful. I cut my finger on a screw sticking out of the light switch panel upon entering the room! Bathroom not in good condition, and slippery shower floor is a lawsuit waiting to happen. I don't like smelling like men's scented soap and shampoos. Bed was comfortable. Noisy due to downtown noise and doors slamming loudly. Walk to convention center later in evening a bit sketchy. Overall so-so.

Several items in the room were consistently broken like the thermostat and one of the plugs. Breakfast was very nice and there were nice waitstaff in the dining.

The great staff keeps this rating from being a 2.

This hotel looks a lot better online. It appears that someone did a renovation directly over top of the existing décor and did not do a lot to blend the two together.

Took a quick trip to Philly for the weekend and this hotel was perfect. Hotel staff was friendly, parking was cheap and easy, and the location was great.

Good experience except lounge closes a bit too early..had to venture out at midnight for a cocktail as we were a late arrival. and had only warm water for shower...which is disappointing in the winter. Easy subway access to get to Army Navy game.

We had a fantastic stay, the room was clean, the staff was great. The Receptionist Tza Was absolutely amazing, made us laugh as soon as we walked in the hotel gave us menus to order out, gave us the wifi password without us asking. Absolutely the sweetest person and made our stay as great as it was. She deserves a raise! thank you tza!!!

Every person that worked at this hotel had a smile on their face, was friendly, and helpful. The front desk staff, maintenance guy in the elevator, and the restaurant crew. The lobby is fairly new and inviting. The only reason I didn't give the hotel a 5 star is that the room felt a little worn. However, it was very clean and comfortable. I would def stay here again.

I had a good experience. Convenient location, parking was $35. Hotel staff was very friendly. Free coffee in the morning.

Good location Great staff- went out of way to help Clean room Early check in permitted Late check out permitted

Staff were extremely courteous and helpful. Hotel was clean and modern.

I paid in advance for a room for 3 people with two double beds and when I arrived at the hotel there was only one room with a single bed, they put me an extra bed in which I would be extremely uncomfortable sleeping. After complaining and asking to speak to the manager they moved me to another room ,,, The air conditioning made for a frightful noise

We loved all about this hotel and here is a list of reasons why: 1. Location was perfect because we wanted to go to Chinatown and we were only 2 blocks away. 2. Comfort was excellent from a super soft bed and full size pillows to the spacious bathroom and glass door shower stall. 3. Very friendly staff, even a maintenance man ask how are stay is and if we find anything needing his service to tell the front desk immediately. 4. We at breakfast there which was $12 per person. Sounds a little pricey but you can order all sorts of stuff or eat at the buffet table which is all included in that price. Believe me I ate my monies worth. The only minor complaint might be to have the lobby area more comfortable and eye appealing. I mean you need more than 4 chairs please. Overall very nice stay and recommended to anyone going to Chinatown or independence hall or liberty bell and across the street from the convention center.

This hotel is old and smells, the curtains were smelly, the staff was rude, they weren't excited to give me extra towels for the person who was staying with me despite the fact that we had a trap person room. The phone looks like it's never been cleaned and I was woken up before 7 am every morning with loud screeching noises. I called and complained with corporate and even asked for a manager to call me, nothing from either!

My experience was a very pleasant one. The staff is very professional and the hotel is very clean and comfortable. Also it has a very convenient location,close to everywhere at a walking distance to downtown.

In general, my stay was "OK." Check-in was simple and quick. The staff members at check-in were friendly and welcoming. The lobby of the hotel, while small, was full of natural light and an inviting space. I didn't visit the restaurant/bar, so I can't speak to the price or quality of the food. Unfortunately, my room was filthy, the carpet looked like it hadn't been cleaned in months (or years). There were stains and crud all over it, including finger nail clippings. I know hotel carpets are gross; however, this set a new low standard, it was absolutely disgusting. My bed was one of the more uncomfortable beds I've slept on. There was a huge dent in the middle of the bed and it was rather lumpy. It wasn't quite as uncomfortable as a sofa-bed, but it was close. The bed sheets were really dirty and most appallingly, there were blood stains on the duvet. When I told the front desk about the condition of the room at check-out, I received a dismissive "oh gosh, that's too bad" comment, followed up by, "well, you're all set to go, since your room has been paid for." It seemed as if this is a common occurrence at this hotel, because she wasn't the least bit phased by my comments/concerns. In hindsight, I should have taken more time to check out my bed upon getting into the room - I normally do, but this time I was in and out to make an appointment. My bust. Finally, the check-out process was super fast.

The only thing this hotel has advantage is close to convention center, the rest was horrible. The room floor is wood so you can hear people walking, youcan even hear next room snooring. Always noise, parking difficult. For the price we paid $ 160/night, is a ripoff. We moved to double tree by Hilton same price and a whole lot nicer

Hotel is located across the street from the Philadelphia Convention Center and 1 block from the Reading Terminal Market. Hotel appears to have been recently renovated. Very clean and bright. Staff very curtious and helpful. Room, while not huge, was well appointed and comfortable. Large bathroom with walk-in shower. Went to Philly to see the flower show and found this hotel. We couldn't have been happier. Great hotel, great location, great price. Parking is available in lot directly across the street from hotel. Very convenient.

1201 Race Street Philadelphia PA

Hotel highlights

  • Walking distance to Reading Terminal Market
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Chinatown within a 5-minute walk of Reading Terminal Market, Four Points by Sheraton Philadelphia City Center is within a mile (2 km) of other popular attractions like Liberty Bell Center. This 92-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. It's in central Philadelphia and also close to Independence Hall and Ben Franklin National Memorial.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Start your day off with breakfast, available for a fee.


Rooms

All of Four Points by Sheraton Philadelphia City Center's 92 air-conditioned rooms provide coffee makers, free newspapers, and free local calls. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Free bottled water, safes, and ironing boards are other standard amenities.


Property features

Guests of Four Points by Sheraton Philadelphia City Center enjoy a fitness center, free WiFi in public areas, and 4 meeting rooms. Self parking is offered for USD 30 per day. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a business center, and express check-out.

Guest reviews for Four Points by Sheraton Philadelphia City Center

Everyone (27) Couples (22) Business (26) Family (8) Friends (13) Other (7)
3
Everyone

Housekeeping only made 1 bed and left everything else the same, the other bed was undone! Even our 5 y/o was puzzled by that. Why did they even bother coming in? Manager needs a good talking with their staffs. If housekeeping was better, we'll stay again but a no no after that incident.

By on Apr 7, 2018

Review comment responded on Apr 7, 2018

We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our bed and housekeeping. Please do come see us again.

3
Everyone

I thought it was expensive for the condition of the hotel. It seemed to be going through some renovations. Room was just OK. Food at restaurant was disappointing. Would have felt better about the stay if I did not pay so much.

By , from Philly on Mar 28, 2018

Review comment responded on Mar 30, 2018

We are so sorry to learn that you weren't thoroughly impressed with us during your most recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

3

under renovation and in so-so area

Everyone

Check-in was fine. Staff was nice and helpful. I cut my finger on a screw sticking out of the light switch panel upon entering the room! Bathroom not in good condition, and slippery shower floor is a lawsuit waiting to happen. I don't like smelling like men's scented soap and shampoos. Bed was comfortable. Noisy due to downtown noise and doors slamming loudly. Walk to convention center later in evening a bit sketchy. Overall so-so.

By , from Los Angeles, CA on Mar 15, 2018

Review comment responded on Mar 19, 2018

We appreciate the comments, especially with regards to your opinion of our staff and bed. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

3
Everyone

Several items in the room were consistently broken like the thermostat and one of the plugs. Breakfast was very nice and there were nice waitstaff in the dining.

By on Mar 14, 2018

Review comment responded on Mar 15, 2018

I am so sorry to hear about the situation that you experienced during your recent stay with us. Know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

3
Everyone

The great staff keeps this rating from being a 2.

By on Feb 19, 2018

Review comment responded on Feb 20, 2018

Thank you for recognizing our staff.

2

did not enjoy hotel

Everyone

This hotel looks a lot better online. It appears that someone did a renovation directly over top of the existing décor and did not do a lot to blend the two together.

By , from washington dc on Feb 12, 2018

Review comment responded on Feb 15, 2018

We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. Please do consider us again on your next visit to the area.

4

quick trip

Everyone

Took a quick trip to Philly for the weekend and this hotel was perfect. Hotel staff was friendly, parking was cheap and easy, and the location was great.

By on Dec 21, 2017

Review comment responded on Dec 22, 2017

On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and location. It is through feedback like yours that we are able to quickly address any area in which we can improve our services. Thank you for taking the time to share this experience.

3

close to reading terminal market

Everyone

Good experience except lounge closes a bit too early..had to venture out at midnight for a cocktail as we were a late arrival. and had only warm water for shower...which is disappointing in the winter. Easy subway access to get to Army Navy game.

By , from massachusetts on Dec 11, 2017

Review comment responded on Dec 13, 2017

Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience. We look forward to utilizing your comments regarding our shower and access. We hope that you will return at a future date to be impressed by the improvements we have made.

5

awesome stay

Everyone

We had a fantastic stay, the room was clean, the staff was great. The Receptionist Tza Was absolutely amazing, made us laugh as soon as we walked in the hotel gave us menus to order out, gave us the wifi password without us asking. Absolutely the sweetest person and made our stay as great as it was. She deserves a raise! thank you tza!!!

By , from Philidalphia city center on Nov 28, 2017

Review comment responded on Nov 30, 2017

It is so wonderful to see that we were able to provide you with a superior level of service and accomodations. We would love to see you back on your next trip to the area!

4

great experience

Everyone

Every person that worked at this hotel had a smile on their face, was friendly, and helpful. The front desk staff, maintenance guy in the elevator, and the restaurant crew. The lobby is fairly new and inviting. The only reason I didn't give the hotel a 5 star is that the room felt a little worn. However, it was very clean and comfortable. I would def stay here again.

By , from Washington, DC on Oct 9, 2017

Review comment responded on Oct 19, 2017

We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.