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Four Points by Sheraton Philadelphia City Center

3.0 out of 5.0

Recent guest reviews

This hotel is old and smells, the curtains were smelly, the staff was rude, they weren't excited to give me extra towels for the person who was staying with me despite the fact that we had a trap person room. The phone looks like it's never been cleaned and I was woken up before 7 am every morning with loud screeching noises. I called and complained with corporate and even asked for a manager to call me, nothing from either!

My experience was a very pleasant one. The staff is very professional and the hotel is very clean and comfortable. Also it has a very convenient location,close to everywhere at a walking distance to downtown.

In general, my stay was "OK." Check-in was simple and quick. The staff members at check-in were friendly and welcoming. The lobby of the hotel, while small, was full of natural light and an inviting space. I didn't visit the restaurant/bar, so I can't speak to the price or quality of the food. Unfortunately, my room was filthy, the carpet looked like it hadn't been cleaned in months (or years). There were stains and crud all over it, including finger nail clippings. I know hotel carpets are gross; however, this set a new low standard, it was absolutely disgusting. My bed was one of the more uncomfortable beds I've slept on. There was a huge dent in the middle of the bed and it was rather lumpy. It wasn't quite as uncomfortable as a sofa-bed, but it was close. The bed sheets were really dirty and most appallingly, there were blood stains on the duvet. When I told the front desk about the condition of the room at check-out, I received a dismissive "oh gosh, that's too bad" comment, followed up by, "well, you're all set to go, since your room has been paid for." It seemed as if this is a common occurrence at this hotel, because she wasn't the least bit phased by my comments/concerns. In hindsight, I should have taken more time to check out my bed upon getting into the room - I normally do, but this time I was in and out to make an appointment. My bust. Finally, the check-out process was super fast.

The only thing this hotel has advantage is close to convention center, the rest was horrible. The room floor is wood so you can hear people walking, youcan even hear next room snooring. Always noise, parking difficult. For the price we paid $ 160/night, is a ripoff. We moved to double tree by Hilton same price and a whole lot nicer

Hotel is located across the street from the Philadelphia Convention Center and 1 block from the Reading Terminal Market. Hotel appears to have been recently renovated. Very clean and bright. Staff very curtious and helpful. Room, while not huge, was well appointed and comfortable. Large bathroom with walk-in shower. Went to Philly to see the flower show and found this hotel. We couldn't have been happier. Great hotel, great location, great price. Parking is available in lot directly across the street from hotel. Very convenient.

Very nice overall. The staff very friendly. Nice clean room.

Good location. Relative modern rooms. Good price. But the lobby smelled for the three days I was there and the heat/AC unit was like a jet engine in your room.

Boyfriend and I attended holiday party at this hotel and decided to do a staycation. The hotel is okay, location is good. The king room was tiny. Not a lot of room for two people. Bathroom wasn't thoroughly cleaned, and small stains were on the bed sheets. Overall wasn't really impressed.

Staff was not friendly, overnight parking cost $30 dollars and the room was dirty.

Nice, strange that in the am there was coffee each day but only tea one day. When I asked for tea I was charged.

Staff was great. Location is sketchy. The bathroom was the worse part. Old, sink did not drain, caulk has mold, floor tile was cracked. Room was ok. Bed ok. Breakfast was good

Overall great stay, the last night we stayed a couple was arguing in the hallway at 2am that woke us up twice. Hotel staff addressed the issue though.

Loved it. Clean, and friendly. Greta location. Waling distance to eateries.

Specifically asked if the restaurant would be open and told yes. Went down about 6 and the doors were open and all the lights on. Sat there for 20 minutes while hotel employees walked in and out. Finally I stopped one of them and was told the restaurant was closed, I could walk up about 3 or 4 blocks to a restaurant or order room service. Ordered room service only to have them call me back and tell me what I had ordered off the menu in the room was no longer on the menu and had not been for some time.

Everything was prefect from Check-in to Check-out. Can't complain about great services.

Hotel was in the perfect area. Close to walking distance to everything in the City's center.

Great location! Two blocks to Reading market and Big Bus Tours. Lovely staff, huge room and shower! Would definitely stay here again.

The GM who was at the front desk was hugely helpful and pleasant.

Although it worked okay, not having a turn in for unloading and having to unload/load in the street is disconcerting.

The cleanliness wasn't an issue, however the location was pretty sketchy. I did not feel safe walking out there at night. I was with two other friends and when we came back from a night on the town, we walked into the hotel and a man followed us in. The hotel staff didn't even look up to see who had entered. A couple was waiting for the elevator and when it arrived, we let them go first since not everyone could fit. However, the man who came in with us, did not go in with them. We found that strange. Then when the elevator came back down, we went in with him and waited for him to press a floor button. He did not. We pressed ours and asked, Where are you going? to which he responded, Same floor. Me being from NY, I took out my keys and put them between my fingers, clearly showing him what I was doing. When we exited on our floor, we stood by the elevator waiting to see which way he would go. He seemed hesitant, but walked passed us, looked around, and then made his decision. Thankfully, it was the opposite way from our room. We ran in immediately.

1201 Race Street Philadelphia PA

Hotel highlights

  • Walking distance to Reading Terminal Market
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Chinatown within a 5-minute walk of Reading Terminal Market, Four Points by Sheraton Philadelphia City Center is within a mile (2 km) of other popular attractions like Liberty Bell Center. This 92-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. It's in central Philadelphia and also close to Independence Hall and Ben Franklin National Memorial.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, breakfast is available for a fee.


Rooms

All of Four Points by Sheraton Philadelphia City Center's 92 air-conditioned rooms provide coffee makers, free newspapers, and free local calls. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Free bottled water, safes, and ironing boards are other standard amenities.


Property features

Guests of Four Points by Sheraton Philadelphia City Center enjoy a fitness center, free WiFi in public areas, and 4 meeting rooms. Self parking is offered for USD 29 per night. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a business center, and express check-out.

Room options

Deluxe Room

King 1 | Sleeps 2

Traditional Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Four Points by Sheraton Philadelphia City Center

Everyone (12) Couples (22) Business (26) Family (8) Friends (13) Other (7)
1

gross

Everyone

This hotel is old and smells, the curtains were smelly, the staff was rude, they weren't excited to give me extra towels for the person who was staying with me despite the fact that we had a trap person room. The phone looks like it's never been cleaned and I was woken up before 7 am every morning with loud screeching noises. I called and complained with corporate and even asked for a manager to call me, nothing from either!

By , from washington DC on May 17, 2017

Review comment responded on May 19, 2017

Jaeda, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. I want to assure you that your comments are being taken seriously, passed onto our staff and addressed through continuous improvements to our accommodations and policies. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

5

excellent location with a very professional staff

Everyone

My experience was a very pleasant one. The staff is very professional and the hotel is very clean and comfortable. Also it has a very convenient location,close to everywhere at a walking distance to downtown.

By , from Puerto Rico on May 2, 2017

Review comment responded on May 4, 2017

Juan, Wonderful to hear form you and we are delighted to discover you enjoyed our convenient location and professional services. Thank you for taking the time to share your review we are glad our clean accommodations met your needs. We hope to serve you with another great experience soon.

2

convenient location

Everyone
Stained sheets stained sheets blood on duvet

In general, my stay was "OK." Check-in was simple and quick. The staff members at check-in were friendly and welcoming. The lobby of the hotel, while small, was full of natural light and an inviting space. I didn't visit the restaurant/bar, so I can't speak to the price or quality of the food. Unfortunately, my room was filthy, the carpet looked like it hadn't been cleaned in months (or years). There were stains and crud all over it, including finger nail clippings. I know hotel carpets are gross; however, this set a new low standard, it was absolutely disgusting. My bed was one of the more uncomfortable beds I've slept on. There was a huge dent in the middle of the bed and it was rather lumpy. It wasn't quite as uncomfortable as a sofa-bed, but it was close. The bed sheets were really dirty and most appallingly, there were blood stains on the duvet. When I told the front desk about the condition of the room at check-out, I received a dismissive "oh gosh, that's too bad" comment, followed up by, "well, you're all set to go, since your room has been paid for." It seemed as if this is a common occurrence at this hotel, because she wasn't the least bit phased by my comments/concerns. In hindsight, I should have taken more time to check out my bed upon getting into the room - I normally do, but this time I was in and out to make an appointment. My bust. Finally, the check-out process was super fast.

By on Apr 20, 2017

Review comment responded on Apr 25, 2017

Dear Guest, While we are happy you found our location to be convenient for your plans during your stay, we are disappointed to learn we did not meet your standards. Thank you for your very detailed review so we are able to pin point to areas that are lacking. We assure you this information has been given to management to address accordingly. We hope you will give us another chance to provide you with a better stay next time your back in the area.

2

a little bit shock

Everyone

The only thing this hotel has advantage is close to convention center, the rest was horrible. The room floor is wood so you can hear people walking, youcan even hear next room snooring. Always noise, parking difficult. For the price we paid $ 160/night, is a ripoff. We moved to double tree by Hilton same price and a whole lot nicer

By on Mar 19, 2017

Review comment responded on Apr 1, 2017

Thank you very much for reviewing your stay with us. We are disappointed to hear that we were not able to meet your expectations. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. Our management will be informed of your concerns. We will do our best to further improve the quality of our accommodation.

5

great hotel for convention center

Everyone

Hotel is located across the street from the Philadelphia Convention Center and 1 block from the Reading Terminal Market. Hotel appears to have been recently renovated. Very clean and bright. Staff very curtious and helpful. Room, while not huge, was well appointed and comfortable. Large bathroom with walk-in shower. Went to Philly to see the flower show and found this hotel. We couldn't have been happier. Great hotel, great location, great price. Parking is available in lot directly across the street from hotel. Very convenient.

By , from Pennsylvani on Mar 19, 2017

Review comment responded on Apr 1, 2017

Thank you for the excellent feedback you posted for our hotel. We are delighted knowing that we sufficed your accommodation needs. It would be lovely to hear from you on your next visit. Kind regards.

5
Everyone

Very nice overall. The staff very friendly. Nice clean room.

By on Mar 10, 2017

Review comment responded on Mar 17, 2017

Thank you for taking the time to complete our survey and share your thoughts following your stay here at our hotel. It is great to hear from you, we will make sure you will enjoy your next visit in our hotel again. Kind regards.

2

nice but stinky and loud

Everyone

Good location. Relative modern rooms. Good price. But the lobby smelled for the three days I was there and the heat/AC unit was like a jet engine in your room.

By , from DC on Dec 18, 2016

Review comment responded on Dec 22, 2016

Dear David, I regret that your stay with us was not very pleasing for you. Your feedback will be forwarded to our key people for evaluation, I assure you that this is addressed accordingly. Kind regards.

3
Everyone

Boyfriend and I attended holiday party at this hotel and decided to do a staycation. The hotel is okay, location is good. The king room was tiny. Not a lot of room for two people. Bathroom wasn't thoroughly cleaned, and small stains were on the bed sheets. Overall wasn't really impressed.

By , from Philadelphia, PA on Dec 12, 2016

Review comment responded on Dec 19, 2016

Michelle, We strive to give you a great experience, and I am pleased to learn that you enjoyed your holiday party and chose to have a staycation; though I regret to hear that you weren't thoroughly impressed with our accommodations and services. Thank you for taking the time to give this review and rating and we hope to have you back as a guest soon.

2

could be better

Everyone

Staff was not friendly, overnight parking cost $30 dollars and the room was dirty.

By on Dec 5, 2016

Review comment responded on Dec 8, 2016

Dear Guest, We are disappointed to hear your stay did not meet your expectations and you had difficulties with parking. We apologize for your inconvenience and appreciate your feedback so we can help improve this area for future guests, which I hope you will be part of. Thank you for your time.

4

good location

Everyone

Nice, strange that in the am there was coffee each day but only tea one day. When I asked for tea I was charged.

By on Oct 3, 2016

Review comment responded on Oct 5, 2016

Dear Guest, I am happy to hear our convenient location worked well for your needs, though we are sorry to hear of the tile in the bathroom thank you for letting us know so we may address this. We hope to have you back as a guest the next time you return to the area.