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Recent guest reviews

Only one elevator working so long waits. No food service, no bar. No maid service in the 3 daysI stayed. Had to check back in on the second day because the way “Orbitz” made the reservations, not one reservation but a series of reservations. Contractors working in the lobby to repair issues in the ceiling. Overall a bad experience.

Located next to the historic Sigma Sound Recording Studio.

location was good room was very nice service people were all pleasant and helpful

Good location. Room was a little small. Comfortable bed and quiet room.

Great view, great service. I highly recommend this hotel.

The hotel is not plished enough....the environment needs improvement

Air conditioner was loud and did work well, room never got cooled off. Carpeting on the floor and had some debris on it when I got to the room. Shower had some mildew. No mini fridge. Needs insulation, could here doors opening and slamming late into the night and first thing in the morning.

Room had not been cleaned properly. Pillows and sheet had hair from previous guest.

It was great friendly staff in the heart of Philly.

Great location Pls be ready to pay thirty five bucks parking overnight Nice breakfast buffet Clean washrooms Small cozy rooms

Housekeeping only made 1 bed and left everything else the same, the other bed was undone! Even our 5 y/o was puzzled by that. Why did they even bother coming in? Manager needs a good talking with their staffs. If housekeeping was better, we'll stay again but a no no after that incident.

I thought it was expensive for the condition of the hotel. It seemed to be going through some renovations. Room was just OK. Food at restaurant was disappointing. Would have felt better about the stay if I did not pay so much.

Check-in was fine. Staff was nice and helpful. I cut my finger on a screw sticking out of the light switch panel upon entering the room! Bathroom not in good condition, and slippery shower floor is a lawsuit waiting to happen. I don't like smelling like men's scented soap and shampoos. Bed was comfortable. Noisy due to downtown noise and doors slamming loudly. Walk to convention center later in evening a bit sketchy. Overall so-so.

Several items in the room were consistently broken like the thermostat and one of the plugs. Breakfast was very nice and there were nice waitstaff in the dining.

Race Street Philadelphia PA

Hotel highlights

  • Walking distance to Pennsylvania Convention Center and Reading Terminal Market
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Chinatown, Four Points by Sheraton Philadelphia City Center is within a 5-minute walk of popular attractions such as Pennsylvania Convention Center and Reading Terminal Market. This 92-room, 3-star hotel has a restaurant, free in-room WiFi, and a gym.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant.


Rooms

All 92 rooms provide coffee makers, free local calls, and free bottled water. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Safes, ironing boards, and desks are other standard amenities.


Property features

Guests of Four Points by Sheraton Philadelphia City Center enjoy a gym, free WiFi in public areas, and conference space. Self parking is available for USD 38 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a business center, express check-out, and free newspapers.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Four Points by Sheraton Philadelphia City Center

Everyone (40) Couples (3) Family (3) Friends (1)
2
Everyone

Only one elevator working so long waits. No food service, no bar. No maid service in the 3 daysI stayed. Had to check back in on the second day because the way “Orbitz” made the reservations, not one reservation but a series of reservations. Contractors working in the lobby to repair issues in the ceiling. Overall a bad experience.

By on Sep 21, 2021

Review comment responded on Sep 26, 2021

Hello David, we thank you for taking the time share the experience with us. One of our elevator is currently out of order for maintenance. We sincerely apologize for the inconvenience. We understand that your reservation was come in to our system as one night stay. So we have missed out a chance to ask you for the housekeeping service. Since last year we provide housekeeping service on request only. If our guest service agent realize you will be staying with us for multiple night we will definitely ask to you for schedule a service as you need. Thank you so much for your understanding and if there is any questions please feel free to let us know.

5
Everyone

By on Jul 7, 2021

Review comment responded on Jul 19, 2021

Dear guest, thank you so much for such a fantastic review. We glad to hear that you had such a good experience with us during your stay. We hope you have more enjoyable travels in the future!

5
Everyone

By on May 9, 2021

Review comment responded on May 19, 2021

Hello, thank you so much for such a great review. We glad to hear that you had such a good experience with us during your stay. We hope you have more enjoyable travels in the future.

4
Everyone

By on Dec 31, 2020

Review comment responded on Jan 2, 2021

Happy New Year Donald, thank you so much for taking time to leave us your feedback. Providing the highest hospitality is our number one priority and we are very glad to hear that you had enjoyed your stay with us. We look forward to having you again as our guest. You have more memorable travels in the future!

4
Everyone

By on Dec 7, 2020

Review comment responded on Dec 10, 2020

Dear guest, thank you so much for taking time to leave us your feedback. Providing the highest hospitality is our number one priority and we are very glad to hear that you had enjoyed your stay with us. We look forward to having you again as our guest. You have more memorable travels in the future!

5
Everyone

By on Dec 6, 2019

Review comment responded on Dec 6, 2019

Thanks for staying with us. We appreciate your feedback!

4
Everyone

By on Nov 15, 2019

Review comment responded on Nov 16, 2019

Good Day. We thank you for completing the survey. We appreciate your feedback. We wish you well with many happy journeys. -Patrick and the Four Points Team

5
Family Family

Located next to the historic Sigma Sound Recording Studio.

By on Aug 18, 2019

5
Partner Couples

location was good room was very nice service people were all pleasant and helpful

By on Jul 23, 2019

Review comment responded on Jul 25, 2019

Thank you for sharing your experience at our hotel and we sincerely thank you for staying with us!

4
Everyone

Good location. Room was a little small. Comfortable bed and quiet room.

By on Mar 26, 2019

Review comment responded on Mar 26, 2019

Thank you for the review and for staying with us!

Four Points by Sheraton Philadelphia City Center

1201 Race Street, Philadelphia, PA 19107
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