There was no hot water.unable to shower or wash with hot water. The toilet did and would not flush. We notified the front desk and they just shrugged their shoulders. No linens or pillows for pull out couch. Room overlooks the freeze and garbage areas for the property as well as what we believed to be a garbage dump for the county. We booked several moths ago and are very disappointed in the accommodations.
Clean, friendly staff, restaurant within walking distance.
There was nothing at all that we liked
SureStay Plus Hotel By Best Western Portland Route 52 West places you next to Sumner Crest WInery and within a 10-minute drive of Kentucky Downs. This 60-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour gym.
Free breakfast is included with your stay. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge.
Guests can expect WiFi and 42-inch Smart TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include sofa beds, sitting areas, and microwaves. Change of towels is available on request.
At SureStay Plus Hotel By Best Western Portland Route 52 West, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a 24-hour business center, express check-in, and laundry facilities.
There was no hot water.unable to shower or wash with hot water. The toilet did and would not flush. We notified the front desk and they just shrugged their shoulders. No linens or pillows for pull out couch. Room overlooks the freeze and garbage areas for the property as well as what we believed to be a garbage dump for the county. We booked several moths ago and are very disappointed in the accommodations.
Clean, friendly staff, restaurant within walking distance.
There was nothing at all that we liked
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.