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Holiday Inn West Kelowna

3.0 out of 5.0

Recent guest reviews

First and foremost - The staff are excellent - From the Ops Mgr Orlando, to Mike,Dave and Lorna at Front Desk. Including Lynette,Carla & Drew in the Restaurant/Pub ? GREAT FUN PLACE ..My wife and I were here Fom Dec 23-26 and Dec 31-Jan 2. under not the best personal circumstances.Never the less Orlando went above and beyond to ensure everything at the hotel went smoothly.We stayed in a 2 bdr suite both visits.The suites are LOVELY, CLEAN VERY COMFORTABLE. Lots of room for a family of 4 - 6. TRY IT OUT - I RECOMMEND WITHOUT HESITATION. Food in the pub area from Breakfast to Happy Hr Speials were great. The BEST WINGS in a long time, Beef Gouhlash was super . PS BEER is COLD TOO> HAPPY NEW YR HOLIDAY INN< AND THANKYOU. Greg & Rae F

Very helpful service from all staff - front desk, restaurant, guest services / catering.... The room was spacious, clean, and very dark when the shade drapes were down - which they had to be due to the unfortunate location of an outdoor streetlight. It would be a nice touch if there was a night light for the toilet.

Not a bad hotel, but certainly not worth $168 a night. Of course, these days, it's not about the value you get for your money, it's about how much the hotel can extort from you because of availability (I notice the price is $112 today). I don't care what anyone says about supply-and-demand economics, market forces, or free enterprise, this kind of business is highly immoral. For my wife and I, we were visiting a family member who is very sick with cancer, and we had no time for their blessed pool, spa, or exercise room. We were hoping for breakfast included, as we didn't want to be a burden on my family there, but we would have to pay for that. Unlike the $107 a night Super 8, which included a continental breakfast. Hospitality refers to being hospitable, not to putting people in the hospital when they have a coronary upon receiving the bill. Obviously hotels have lost sight of that fact.

The rooms were clean but the bathrooms needed updating. The reception staff were extremely inefficient on arrival and departure. The beakfast was good and the wifi was free, parking was close by but the entrance to the car park was hard to find

we were at Harvest Moon, and most of the hotel was booked by linedancers.Our room 409 was very nice, real quiet and I was surprised that even the fridge was fairly quiet as I'm a light sleeper. It was very clean and made our stay very enjoyable.

After a long drive from the Coast, and a full day of business, I was extremely disappointed when I was finally ready to roll into bed to discover a huge tear in the bottom sheet of the bed! It's not like it was hidden at the foot of the bed, it was right there when I pulled the cover back. It was very late and I was very tired and I thought I would just tell them in the morning. Sleep would not come though. I kept waking as my mind raced away with all kinds of scenarios; the sheets hadn't been changed from the last overnighter, there were bugs in the bed, the pillow cases were unchanged. You name it. I ended up sleeping sitting up on a very uncomfortable tub shaped chair. In the morning, after having produced photos for the clerk on duty at the desk, my bill of $260 plus was reduced by $40. I won't be using a Holiday Inn chain facility again. Besides which, the toilet was at about the height for use by a child potty-training. I am an old lady who likes her comfort and whose knees don't bend well anymore. They should invest in 16" toilets for the adults that pay to stay in their hotel.

Room was clean. Near lots of restaurants and stores. Nice place to stay if you want to get in and out of area quickly. If you want to be near downtown Kelowna and Kelowna beaches it is a good half hour away and even longer if there is traffic.

Me and my wife went for a little vacation for the long weekend. We arrived and check in was good, friendly, efficient and quick. Once we were in the room that was big, well accommodated with 2 very soft queen beds a fridge and a desk we realized that 1 lamp was missing a light bulb, also there were some Cheetos under 1 of the chairs from the previous stay. by accident I dropped some water in front of the fridge and when I threw a towel to clean it. I went to pick the towel and surprise! it came black, like if I dropped it in muddy waters. After that we wore our sandals all the time. The next day when I showered I noticed some hairs on the tub and I rinse them away with the showerhead. My wife uses a microfiber cloth to clean her face and brings it all the time. She hanged the cloth in the door to dry and the housekeeper took it. Probably by mistake. I called the front desk and they assured me that the cloth will be back as they were doing the laundry. That did not happen! I called 3 more times and on the last day before we left Brad said that the cloth was not found and proceed to imply that we were lying to them. The next morning we left and even at the checkout, nothing was mentioned for the lost items. I guess the people there don't follow their slogan "To make your stay right or not to pay for what is missing"

The Holiday Inn West Kelowna is run down and our room was not clean. Based on the price paid for our room we were expecting a nice stay in West Kelowna but rather left disappointed. Our room had not appeared to be cleaned since the last guest other than fresh bedding and towels. The next morning our hung towels were taken and not replaced. The Keurig only had decaf coffee & tea. The attached restaurant was offering a breakfast buffet for $12.95 which would be a continental anywhere else. Will not be returning to this hotel.

Nice clean hotel for the most part. Front desk staff weren't overly friendly. Washrooms need some serious upgrades. Old shower heads, paint peeling in shower area and shower curtains smell pretty bad. You may want to fix the handle leading down to the pool (very loose and not stable) since this could be a hazard to children and seniors.

2569 Dobbin Rd (Hwy 97) West Kelowna BC

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool and indoor pool

Located within a 5-minute walk of Westbank Centre Park, Holiday Inn West Kelowna is within 2 miles (3 km) of Kalala Organic Estate Winery. This 77-room, 3-star hotel has conveniences like an outdoor pool, an indoor pool, and free in-room WiFi. Also close to this West Kelowna hotel are Two Eagles Golf Course and Willow Beach.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start your day off with breakfast, available for a fee.


All 77 air-conditioned rooms provide coffee makers, free newspapers, and free local calls. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers. Other standard amenities include ironing boards and desks.

Property features

Holiday Inn West Kelowna features an indoor pool, an outdoor pool, and a fitness center. Free parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a spa tub, free WiFi in public areas, and 2 meeting rooms.

Room options

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Room, 1 Queen Bed with Sofabed, Non Smoking

Queen 1 | Sleeps 4

Suite, 2 Queen Beds, Kitchen

Queen 2 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 228 reviews