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Holiday Inn West Kelowna

3.0 out of 5.0

Recent guest reviews

Not a bad hotel, but certainly not worth $168 a night. Of course, these days, it's not about the value you get for your money, it's about how much the hotel can extort from you because of availability (I notice the price is $112 today). I don't care what anyone says about supply-and-demand economics, market forces, or free enterprise, this kind of business is highly immoral. For my wife and I, we were visiting a family member who is very sick with cancer, and we had no time for their blessed pool, spa, or exercise room. We were hoping for breakfast included, as we didn't want to be a burden on my family there, but we would have to pay for that. Unlike the $107 a night Super 8, which included a continental breakfast. Hospitality refers to being hospitable, not to putting people in the hospital when they have a coronary upon receiving the bill. Obviously hotels have lost sight of that fact.

The rooms were clean but the bathrooms needed updating. The reception staff were extremely inefficient on arrival and departure. The beakfast was good and the wifi was free, parking was close by but the entrance to the car park was hard to find

we were at Harvest Moon, and most of the hotel was booked by linedancers.Our room 409 was very nice, real quiet and I was surprised that even the fridge was fairly quiet as I'm a light sleeper. It was very clean and made our stay very enjoyable.

After a long drive from the Coast, and a full day of business, I was extremely disappointed when I was finally ready to roll into bed to discover a huge tear in the bottom sheet of the bed! It's not like it was hidden at the foot of the bed, it was right there when I pulled the cover back. It was very late and I was very tired and I thought I would just tell them in the morning. Sleep would not come though. I kept waking as my mind raced away with all kinds of scenarios; the sheets hadn't been changed from the last overnighter, there were bugs in the bed, the pillow cases were unchanged. You name it. I ended up sleeping sitting up on a very uncomfortable tub shaped chair. In the morning, after having produced photos for the clerk on duty at the desk, my bill of $260 plus was reduced by $40. I won't be using a Holiday Inn chain facility again. Besides which, the toilet was at about the height for use by a child potty-training. I am an old lady who likes her comfort and whose knees don't bend well anymore. They should invest in 16" toilets for the adults that pay to stay in their hotel.

Room was clean. Near lots of restaurants and stores. Nice place to stay if you want to get in and out of area quickly. If you want to be near downtown Kelowna and Kelowna beaches it is a good half hour away and even longer if there is traffic.

Me and my wife went for a little vacation for the long weekend. We arrived and check in was good, friendly, efficient and quick. Once we were in the room that was big, well accommodated with 2 very soft queen beds a fridge and a desk we realized that 1 lamp was missing a light bulb, also there were some Cheetos under 1 of the chairs from the previous stay. by accident I dropped some water in front of the fridge and when I threw a towel to clean it. I went to pick the towel and surprise! it came black, like if I dropped it in muddy waters. After that we wore our sandals all the time. The next day when I showered I noticed some hairs on the tub and I rinse them away with the showerhead. My wife uses a microfiber cloth to clean her face and brings it all the time. She hanged the cloth in the door to dry and the housekeeper took it. Probably by mistake. I called the front desk and they assured me that the cloth will be back as they were doing the laundry. That did not happen! I called 3 more times and on the last day before we left Brad said that the cloth was not found and proceed to imply that we were lying to them. The next morning we left and even at the checkout, nothing was mentioned for the lost items. I guess the people there don't follow their slogan "To make your stay right or not to pay for what is missing"

The Holiday Inn West Kelowna is run down and our room was not clean. Based on the price paid for our room we were expecting a nice stay in West Kelowna but rather left disappointed. Our room had not appeared to be cleaned since the last guest other than fresh bedding and towels. The next morning our hung towels were taken and not replaced. The Keurig only had decaf coffee & tea. The attached restaurant was offering a breakfast buffet for $12.95 which would be a continental anywhere else. Will not be returning to this hotel.

Nice clean hotel for the most part. Front desk staff weren't overly friendly. Washrooms need some serious upgrades. Old shower heads, paint peeling in shower area and shower curtains smell pretty bad. You may want to fix the handle leading down to the pool (very loose and not stable) since this could be a hazard to children and seniors.

Travelling with a 3 year old grandchild is always fun but good hotel rooms and pools make them that much better. This HI provided both - clean bright room with excellent beds and a different type of pool as it was both indoor and out. Staff was great on check-in and when we left - no issues whatsoever. Thanks.

Even with a reservation I waited a long time to check-in because there was only one person on the desk and many people walking up. This is a busy time of year in the Okanagan so I think it would be good to have at least another person on the front desk. Once I finally got served it was quick and pleasant. Loved the chilled water with strawberries as refreshment in the lobby. The room was quiet, well maintained and had two sinks - always making it easier to get away in the morning. Nice pool. I would like to be able to buy more coffee pods - guess I should start traveling with them. I find the "one coffee only" in a hotel with no breakfast bar doesn't quite get my day off right. We were able to turn off the A/C and have a window open all night - and despite being able to see Hwy 97 out our window, it was quiet all night. this property is well situated. I'll use this property again.

2569 Dobbin Rd (Hwy 97) West Kelowna BC

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool and indoor pool

Located within a 5-minute walk of Westbank Centre Park, Holiday Inn West Kelowna is within 2 miles (3 km) of Kalala Organic Estate Winery. This 77-room, 3-star hotel has conveniences like an outdoor pool, an indoor pool, and free in-room WiFi. Also close to this West Kelowna hotel are Two Eagles Golf Course and Willow Beach.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start your day off with breakfast, available for a fee.


All 77 air-conditioned rooms provide coffee makers, free newspapers, and free local calls. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers. Other standard amenities include ironing boards and desks.

Property features

Holiday Inn West Kelowna features an indoor pool, an outdoor pool, and a fitness center. Free parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a spa tub, free WiFi in public areas, and 2 meeting rooms.

Room options

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Room, 1 Queen Bed with Sofabed, Non Smoking

Queen 1 | Sleeps 4

Suite, 2 Queen Beds, Kitchen

Queen 2 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 226 reviews