Great
great hotel
This is a beautiful historic hotel that has been well preserved. Staff was pleasant. The rooms and bathrooms are extremely small for the price of your stay….2 people can not share a bathroom. The hotel is convenient to walking in downtown.
Great service from Stephanie and Natalie.
Harbour view room was beautiful. Seeing the lights from our window was magnificent. It was our 40th wedding anniversary and a piece of cake was delivered to our room with congratulations We are happy we made the splurge for two nights in this lovely hotel
Friendly knowledgeable staff, great local food menu
Great location; sensational staff and amenities! Love the dog!!
Beauty of the property. Proximity to harbor. Cleanliness....Staff.
Excellent staff and very helpful. Truly delicious high tea. Just wish this hotel would include internet.
Gorgeous hotel Hallway to our rooms were dark and depressing;. They remodeled the rooms but this hallway didn't match the expensive price of the rooms.
The coffe maker did not Work, nobody answer The phone, dirty Under bed, no batteries in tv control, amenities promised for Dog never arrive. Beautiful hotel not Fairmont quality
The hotel staff sure know how to treat their customers!!! It’s an outstanding and you will be coming back to stay at the hotel every time we visit!! Love the pullout sofa. Clean and perfect, just like a real bed. Our whole family fall as asleep very quickly. First time ever to experience the pullout sofa bed to be so comfortable. One thing I was uncomfortable was the luggage service people. Although, we didn’t use them for help, but they don’t look happy whenever pass by them.
My kids got Canadian flags from the freedom protesters and the door person didn’t let us come in because they said we have Canadian flags. He said the fairmont doesn’t want to be associated “with that” with WHAT? I am a paying customer my kids aren’t allowed to wear a flag?!
Located in Downtown Victoria, Fairmont Empress is next to popular attractions like Maritime Museum of British Columbia and Victoria Bug Zoo. This 464-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and a gym. Centrally located in Victoria, the hotel is connected to the convention center and also a short walk from British Columbia Parliament Building and Victoria Harbour.
Enjoy dining at the hotel's 2 onsite restaurants: Q at the Empress specializes in American cuisine and serves breakfast, brunch, lunch, and dinner; Lobby Lounge offers relaxing ocean views. Start each morning with full breakfast, available for a fee from 6:30 AM to 11:30 AM.
32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include minibars, coffee makers, and free newspapers.
At Fairmont Empress, guests enjoy a full-service spa, an indoor pool, and a gym. Parking is CAD 33.00 per day (CAD 45.00 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle at scheduled times for CAD 25.00 per person one-way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this hot springs hotel include a sauna, WiFi in public areas, and a spa tub.
Great
great hotel
This is a beautiful historic hotel that has been well preserved. Staff was pleasant. The rooms and bathrooms are extremely small for the price of your stay….2 people can not share a bathroom. The hotel is convenient to walking in downtown.
Thank you for the lovely feedback.
Great service from Stephanie and Natalie.
Thank you for your kind comments.
Harbour view room was beautiful. Seeing the lights from our window was magnificent. It was our 40th wedding anniversary and a piece of cake was delivered to our room with congratulations We are happy we made the splurge for two nights in this lovely hotel
Good afternoon, We are delighted you enjoyed your time spent with us. Thank you for sharing your kind words, and this magical moment at the Fairmont Empress, Canada's Castle on the Coast!
Friendly knowledgeable staff, great local food menu
Thank you for your message! We are delighted to hear about your stay at Fairmont Empress and hope to welcome you back soon.
Great location; sensational staff and amenities! Love the dog!!
Thank you for your review! It is great to hear about your experience at Fairmont Empress. We will be sure to pass along your kind words to our Canine Ambassador Winston.
Beauty of the property. Proximity to harbor. Cleanliness....Staff.
Thank you for staying with us, we appreciate your feedback!
Thank you very much!