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Recent guest reviews

Great

great hotel

This is a beautiful historic hotel that has been well preserved. Staff was pleasant. The rooms and bathrooms are extremely small for the price of your stay….2 people can not share a bathroom. The hotel is convenient to walking in downtown.

Great service from Stephanie and Natalie.

Harbour view room was beautiful. Seeing the lights from our window was magnificent. It was our 40th wedding anniversary and a piece of cake was delivered to our room with congratulations We are happy we made the splurge for two nights in this lovely hotel

Friendly knowledgeable staff, great local food menu

Great location; sensational staff and amenities! Love the dog!!

Beauty of the property. Proximity to harbor. Cleanliness....Staff.

Excellent staff and very helpful. Truly delicious high tea. Just wish this hotel would include internet.

Gorgeous hotel Hallway to our rooms were dark and depressing;. They remodeled the rooms but this hallway didn't match the expensive price of the rooms.

The coffe maker did not Work, nobody answer The phone, dirty Under bed, no batteries in tv control, amenities promised for Dog never arrive. Beautiful hotel not Fairmont quality

The hotel staff sure know how to treat their customers!!! It’s an outstanding and you will be coming back to stay at the hotel every time we visit!! Love the pullout sofa. Clean and perfect, just like a real bed. Our whole family fall as asleep very quickly. First time ever to experience the pullout sofa bed to be so comfortable. One thing I was uncomfortable was the luggage service people. Although, we didn’t use them for help, but they don’t look happy whenever pass by them.

My kids got Canadian flags from the freedom protesters and the door person didn’t let us come in because they said we have Canadian flags. He said the fairmont doesn’t want to be associated “with that” with WHAT? I am a paying customer my kids aren’t allowed to wear a flag?!

721 Government St Victoria BC

Hotel highlights

  • Walking distance to Royal BC Museum and Victoria Harbour
  • Onsite dining
  • Spa
  • Indoor pool

Located in Downtown Victoria, Fairmont Empress is next to popular attractions like Maritime Museum of British Columbia and Victoria Bug Zoo. This 464-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and a gym. Centrally located in Victoria, the hotel is connected to the convention center and also a short walk from British Columbia Parliament Building and Victoria Harbour.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: Q at the Empress specializes in American cuisine and serves breakfast, brunch, lunch, and dinner; Lobby Lounge offers relaxing ocean views. Start each morning with full breakfast, available for a fee from 6:30 AM to 11:30 AM.


Rooms

32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include minibars, coffee makers, and free newspapers.


Property features

At Fairmont Empress, guests enjoy a full-service spa, an indoor pool, and a gym. Parking is CAD 33.00 per day (CAD 45.00 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle at scheduled times for CAD 25.00 per person one-way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this hot springs hotel include a sauna, WiFi in public areas, and a spa tub.

Room options

Fairmont Gold, Room, 1 King Bed

1 King Bed | Sleeps 2

Deluxe Room, 2 Queen Beds, Non Smoking, Harbor View

2 Queen Beds | Sleeps 4

Deluxe Room, 1 King Bed, Harbor View

1 King Bed | Sleeps 2

Fairmont, Room, 1 Queen Bed, Harbor View

1 Queen Bed | Sleeps 2

Guest reviews for Fairmont Empress

Everyone (14) Couples (3) Family (5)
5
Partner Couples Business Business

Great

By on Aug 5, 2022

5
Everyone

great hotel

By on May 23, 2022

Review comment responded on Jun 13, 2022

Thank you very much!

3
Friends

This is a beautiful historic hotel that has been well preserved. Staff was pleasant. The rooms and bathrooms are extremely small for the price of your stay….2 people can not share a bathroom. The hotel is convenient to walking in downtown.

By on May 15, 2022

Review comment responded on Jun 13, 2022

Thank you for the lovely feedback.

5
Everyone

By on Dec 30, 2021

5
Family with small children

Great service from Stephanie and Natalie.

By on Dec 9, 2021

Review comment responded on Dec 14, 2021

Thank you for your kind comments.

5
Everyone

By on Aug 25, 2021

5
Family Family

Harbour view room was beautiful. Seeing the lights from our window was magnificent. It was our 40th wedding anniversary and a piece of cake was delivered to our room with congratulations We are happy we made the splurge for two nights in this lovely hotel

By on Jan 6, 2020

Review comment responded on Jan 6, 2020

Good afternoon, We are delighted you enjoyed your time spent with us. Thank you for sharing your kind words, and this magical moment at the Fairmont Empress, Canada's Castle on the Coast!

4
Partner Couples

Friendly knowledgeable staff, great local food menu

By on Dec 22, 2019

Review comment responded on Dec 23, 2019

Thank you for your message! We are delighted to hear about your stay at Fairmont Empress and hope to welcome you back soon.

5
Family

Great location; sensational staff and amenities! Love the dog!!

By on Dec 21, 2019

Review comment responded on Dec 23, 2019

Thank you for your review! It is great to hear about your experience at Fairmont Empress. We will be sure to pass along your kind words to our Canine Ambassador Winston.

5
Everyone

Beauty of the property. Proximity to harbor. Cleanliness....Staff.

By on Sep 23, 2019

Review comment responded on Sep 24, 2019

Thank you for staying with us, we appreciate your feedback!

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