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Best Western Plus Carlton Plaza Hotel

3.5 star property
Edwardian hotel with a fitness center and a 24-hour business center

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Photo gallery for Best Western Plus Carlton Plaza Hotel

Lobby
Property preview
Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board
Restaurant
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
642 Johnson St, Victoria, BC, V8W1M6
  • Place, Government Street
    ‪1 min walk‬
  • Place, Chinatown
    ‪3 min walk‬
  • Place, Victoria Conference Centre
    ‪10 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(32 reviews)
  • 600 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(25 reviews)
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(53 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.2 out of 10
Wonderful
(21 reviews)
  • 450 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(41 reviews)
  • 250 sq ft
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Victoria

Located in Downtown Victoria, Best Western Plus Carlton Plaza Hotel is adjacent to The McPherson Playhouse and within a 5-minute walk of other popular sights like Market Square. This 108-room hotel welcomes guests with a restaurant and conveniences like free in-room WiFi and a gym.

What's nearby

  • Government Street - 1 min walk - 0.1 miles
  • The McPherson Playhouse - 1 min walk - 0.1 miles
  • Chinatown - 3 min walk - 0.2 miles
  • Market Square - 3 min walk - 0.2 miles
  • Victoria Conference Centre - 10 min walk - 0.6 miles

Getting around

  • Victoria Intl. Airport (YYJ) - 31 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪The Vicious Poodle - ‬2 min walk
  • ‪John's Place Restaurant - ‬3 min walk
  • ‪Toratiki - ‬4 min walk
  • ‪Marilena Cafe & Raw Bar - ‬3 min walk

About this property

Best Western Plus Carlton Plaza Hotel

Edwardian hotel with a fitness center and a 24-hour business center
Renovated in 2019, Best Western Plus Carlton Plaza Hotel offers a gym, free WiFi in public areas, and a 24-hour business center. Valet parking is offered for CAD 20 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a computer station, express check-out, and laundry facilities.
55-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 20 per day; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 12 2026 to January 16 2026 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for CAD 20 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Parking has height restrictions.

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Frequently asked questions

What's there to do within easy reach of Best Western Plus Carlton Plaza Hotel?

This hotel is situated in Downtown Victoria within a short 14-minute walk of Victoria Harbour and also 18 minutes on foot from Victoria Clipper Ferry Terminal. You'll also find Government Street and Chinatown less than a mile away.

How much does it cost to stay at Best Western Plus Carlton Plaza Hotel?

As of Jan 14, 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Carlton Plaza Hotel on Jan 23, 2026 start from $117.38, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Best Western Plus Carlton Plaza Hotel?

Yes, valet parking is offered for CAD 20 per day with in/out privileges. Electric car charging is also available for guests.

Does Best Western Plus Carlton Plaza Hotel have a casino at the property?

No, Best Western Plus Carlton Plaza Hotel doesn't have a casino.

Will I find an indoor pool at Best Western Plus Carlton Plaza Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Best Western Plus Carlton Plaza Hotel?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include kitchens and city views.

Are there hot tubs at Best Western Plus Carlton Plaza Hotel?

No, there isn't a spa tub at this hotel.

Does Best Western Plus Carlton Plaza Hotel feature a restaurant that includes a breakfast menu?

Yes, Best Western Plus Carlton Plaza Hotel serves a full breakfast each morning for a surcharge from its restaurant. Please note that the dining venue will be closed between January 12 2026 and January 16 2026 (subject to change).

Will Best Western Plus Carlton Plaza Hotel allow pets to stay for free?

No, pets aren't allowed at Best Western Plus Carlton Plaza Hotel though service animals are welcome.

Does Best Western Plus Carlton Plaza Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Best Western Plus Carlton Plaza Hotel?

The closest major airport to Best Western Plus Carlton Plaza Hotel is Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base), which is within a mile. Another top airport is Victoria Intl. Airport (YYJ), which is located 16.2 mi away (31-minute drive).

Are there rooms with balconies at Best Western Plus Carlton Plaza Hotel?

No, there aren't any guestrooms with balconies at Best Western Plus Carlton Plaza Hotel.

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 856 out of 1337 reviews
Rating 8 - Good. 319 out of 1337 reviews
Rating 6 - Okay. 104 out of 1337 reviews
Rating 4 - Poor. 31 out of 1337 reviews
Rating 2 - Terrible. 27 out of 1337 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Dolores, Parksville

Stayed 1 night in Oct 2025

6/10 Okay

Daesik

Stayed 1 night in Sep 2025

10/10 Excellent

Penny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night, clean and convenient
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and close to all ammenities.
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay, great staff.
Stayed 3 nights in Oct 2025

8/10 Good

Erlinda

Traveled with partner
Liked: Amenities
Room is clean and ‘must have’ things that visitors may need are well thought out and provided for. Front desk staff , though by himself at first, is courteous and professional.
Stayed 1 night in Oct 2025

10/10 Excellent

JIHYE

Liked: Cleanliness
Stayed 1 night in Oct 2025

6/10 Okay

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nightclub in the building. Heard the music pumping until late. But it was clean and good location.
Stayed 3 nights in Oct 2025

10/10 Excellent

Lucas

Stayed 3 nights in Oct 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! We could walk everywhere for dinning, concerts, shopping, you name it.
Stayed 3 nights in Oct 2025

10/10 Excellent

Quan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful during my visit. I will be booking with them in the future when I visit Victoria again.
Stayed 2 nights in Oct 2025

10/10 Excellent

todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2025

10/10 Excellent

Colton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was what we needed plus more. We are extremely satisfied with the services we received and the quality of our room. We would stay there again in a heartbeat.
Stayed 2 nights in Oct 2025

8/10 Good

mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 3 nights in Oct 2025

10/10 Excellent

Deborah

Stayed 4 nights in Oct 2025

6/10 Okay

GENG

Liked: Cleanliness, staff & service
no breakfast buffet in this hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Sardeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Agueda

Liked: Cleanliness, staff & service, property conditions & facilities
We had a pleasant stay at this hotel. You can walk to all the interesting places of Victoria city. The place was clean, the staff helpful and accommodating. We would stay at this hotel again if we came back to Victoria.
Stayed 3 nights in Oct 2025

6/10 Okay

Mohammad

Traveled with family
Liked: Staff & service
I paid more than $1100 for two nights. The room was very tiny. Bathroom very very small. Extremely dis appointed. Sorry.
Stayed 2 nights in Oct 2025

10/10 Excellent

Prudencio

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I love their coffee machine. Awesome staff.
Stayed 4 nights in Oct 2025

10/10 Excellent

Michele, Vero Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location of this hotel! We walked all around Victoria. The staff were outstanding.
Stayed 2 nights in Oct 2025

10/10 Excellent

Denise, Lake Cowichan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff exceptional, room was spotless, comfortable, has everything you need to attend music concerts at Save On Foods Place. We’ve stayed twice now and walk to and from the concert. Will return.
Stayed 1 night in Oct 2025

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing! There was a mix up with my booking and they did everything to help. If you like business that stand behind their customers and fight for them, this is a great Hotel. Thank you, Best Western Plus Carlton. I will stay with you again.
Stayed 1 night in Sep 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking downtown Victoria. We did not bother much with room service. It was not necessary. Limited bath setup but it worked.
Stayed 6 nights in Sep 2025

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a family suite with kitchen and it was super clean, spacious and very comfortable! (The only little complaint we had was that it felt very dark in the room. It needs more light!) All in all, the location is terrific and we truly enjoyed our stay!
Stayed 2 nights in Sep 2025

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