Staff was great, Karan Sharma was very helpful
Extremely friendly staff. Room was a fairly typical, comfortable hotel room but the staff were highly engaged with the guests and eager to make the stay exceptional.
Great location! Nice exercise room.
Very convenient location. No need for a car.
It was a decent place to stay
This is a nice hotel, esp for the price. Great location. Would recommend it to anyone visiting Victoria.
I really liked the location. It’s a short walk to the wharf, shopping, and many restaurants! It’s situated in a great area. The room was fairly large and had a kitchenette. It was comfortable for what we needed it for, which is just rest and sleep. However, if you have a car, you must choose valet parking. The price for valet is reasonable, but you cannot self park. The room is outdated, including the beds, and could have used some better cleaning as we found clothing items from another guest.
Nice hotel close to downtown decently quiet. We loved our stay
The only complaint about pillows being too big and very stiff , didn't have comfortable sleep due to that.
The rooms are cozy but they are clean and quiet and the hotel is very centrally located. Staff is very friendly.
Nice desk clerk upgraded our room without being asked and made our stay a very nice one.
We had only two days and a night to explore Victoria and this was the perfect location. The staff was kind enough to store our luggage both before and after our check in/check out so we could enjoy the sights unencumbered.
great experience, very friendly. The pillows were a little bit large and would have liked a variation of sizes.
Great staff who were very helpful. Very nice hotel. Clean, comfortable beds!
Liked the complimentary bikes and gym were great features. This location is a short walk to mostly everything. Restaurants and bars are great in the area. Elevator is a little old and walls are a little thin. Also complimentary water was super nice to have. Brandon super knowledgeable and lots of great ideas. Great area!
It was supposed to be a kitchenette but it had very limited dishes and 1 pot. The layout of the room was a disappointing design Each hotel room was directly across from another room. Which you could heard other people coming and going as your bed was directly across from the door The design of The bathroom light was out side the door to the right, which means you had to turn on the light then go into the bathroom and your partner got woken up due to the light One feature would of been nice is Alfred walking all day to have a hot tub to relax in
Conveniently located for my needs. Friendly and knowledgeable staff.
Located in Downtown Victoria, Best Western Plus Carlton Plaza Hotel is adjacent to The McPherson Playhouse and within a 5-minute walk of other popular sights like Market Square. This 3.5-star hotel welcomes guests with 108 rooms and conveniences like free in-room WiFi, a gym, and a 24-hour business center.
Start each morning with full breakfast, available for a fee from 8:00 AM to 1:00 PM. This hotel has a restaurant where you can enjoy a bite to eat.
37-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, coffee makers, and free newspapers are also available.
Renovated in 2019, Best Western Plus Carlton Plaza Hotel offers a gym, free WiFi in public areas, and a 24-hour business center. Valet parking is offered for CAD 18 per day. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and securing valuables. Additional amenities include a computer station, express check-out, and laundry facilities.
Staff was great, Karan Sharma was very helpful
Extremely friendly staff. Room was a fairly typical, comfortable hotel room but the staff were highly engaged with the guests and eager to make the stay exceptional.
Great location! Nice exercise room.
Very convenient location. No need for a car.
It was a decent place to stay
This is a nice hotel, esp for the price. Great location. Would recommend it to anyone visiting Victoria.
Hello dear guest, Thank you for leaving a feedback about the hotel. It is great to know you will recommend it to anyone visiting Victoria. Have great day! Sasha Tsupryk Front Desk Manager
I really liked the location. It’s a short walk to the wharf, shopping, and many restaurants! It’s situated in a great area. The room was fairly large and had a kitchenette. It was comfortable for what we needed it for, which is just rest and sleep. However, if you have a car, you must choose valet parking. The price for valet is reasonable, but you cannot self park. The room is outdated, including the beds, and could have used some better cleaning as we found clothing items from another guest.
Nice hotel close to downtown decently quiet. We loved our stay
Hello, It is a pleasure to hear that you loved your stay. The location of the hotel is pretty beneficial for those who enjoy being in the heart of the city. Have great day! Sasha Tsupryk Front Office Manager
The only complaint about pillows being too big and very stiff , didn't have comfortable sleep due to that.
Good afternoon, Thanks a lot for rating us! We appreciate your time doing that. I hope you will be back again! Sincerely, Sasha Tsupryk Front Desk Manager