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Best Western Plus Carlton Plaza Hotel

3.0 out of 5.0

Recent guest reviews

One of the best hotels we have stayed at in out travels.

Every time I visit Victoria I try a different hotel. This one is located downtown, so it is close to stores, the harbor, etc. It is an older property. It has a small, not especially inviting lobby. The front desk was chaotic, with no particular line or order to serving customers. It took far too long to check in. Parking is not existent, so you will need to use their "valet" parking. There wasn't even a place to off-load baggage at the front door. We had to park two blocks away.

Beautiful place to stay. Beds were the best we have seen in any hotel. Staff friendly and accommodating. Will always stay here if we return to Victoria. Several places to eat within easy walking distance. We did not eat in the Stone's Throw. We used the valet parking and it was great.

This is an old hotel that has had some renovation, so although it was fairly clean and comfortable it was not really modern. The location is good, just a few blocks from Chinatown, and there are lots of shops and places to eat. The best thing about the hotel is the staff, they couldn't have been more helpful, answering questions, showing us where places were on maps, offering to print out stuff for us, letting us leave our luggage and car after we checked out so we could spend more time exploring Victoria. I cannot say enough good things about the staff at the Carlton Plaza, they were great.

Very good hotel with easy accessibility to the waterfront. Walking distance to everything.

When I book the hotel I follow the review seen on this site. I was discontent when I arrive there and I found out little things that make me feel uneasy. As an example. The hotel does not offer freakfast. You have to buy from a restaureant beside of it. The bedrroom were clean but no much space. The smell in the corredor was no a welcome because there is an old odour that I can not descripbe. Location wise is great because is in a walking distance of shops, parliament and restaurance. However in my next stay I will look for something else. I promise to listen more my wife

The room was comfortable and very clean and the cleaning staff were very nice. The front desk was not so inviting

This hotel is located in the heart of downtown Victoria. Everything is within walking distance, such as the bars, nightclubs, shops, waterfront, and the U.S. ferry. Also, the staff is very friendly as well. We arrived a few hours earlier than check-in and they were able to accommodate us with a room at no extra cost. I was very pleased with my stay.

Staff is friendly, room is clean and spacious. Ours had two double beds with a kitchen and a sofa bed. The sofa bed was very comfortable. The staff was very kind as well.

hotel was at a great location, easy walk to all down town attractions. clean and comfortable

This hotel was in, what appeared to be, an older building in the downtown area. On the outside it was not so impresive, the lobby was not so impressive, however, the staff and location were very impressive. If I were to critque this hotel it would only be that from our room one of the two elevators was a bit noisy but they shut it off at 11:00 so it was not a huge problem. The other issue was a funny smell near the bed. We're guessing some one had a pet that piddled in there. Would we recomend this hotel to a friend? We would say that it was a fine hotel, and we did not regret staying there. Again the staff and location were great. If you're very picky you might want to stay somewhere else, otherwise, we were satisfied with the stay.

The Carlton far exceeded our expectations. We chose it based on its reasonable rates and good reviews, and were surprised at the clean and crisp bedding, parking, good bikes for clients' use, and -- most of all -- the really great staff. The location is excellent too, not in the center of the touristy area, but right next to shopping and great dining.

Hotel staff were unfailingly friendly and helpful. Delightful walk from Inner Harbour and other attractions. Air conditioned in a region where AC is scarce.

Excellent location and staff. Even though we were not expecting to pay for valet parking, it was very prompt and courteous.

It was my first time to visit Canada so it was exciting for me and to see city of Vitoria is quite a fun and wonderful experience. My favorite place to hang around the water bay area where you can relax and see around beautiful Tea Empress Hotel, the Parliament bldg. and museums as well. It was a breathtaking beautiful city to see that I might come and visit again someday. Going round trip to Vancouver was also a great experience. The hotel closet is kind of too small, it would be nice if there's more space to hang clothes as the left side of the closet occupied by the safe deposit box and not much room to hang. I don't think it's comparable it's a very unique city it is sort of a little taste of Enland in fact.

The hotel occupies two older buildings just north of one of the main shopping areas in Victoria, and is also within walking distance of the Inner Harbour. Although the hallways were narrow and the elevators small (not a surprise in an older building), the hotel has clearly been updated. Our room was great -- of nice size, having a comfortable bed with wonderful linens, and a very clean, modern bath with a good tub/shower. We used the guest laundry, too, which was quite a convenience after more than two weeks on the road. We took advantage of the valet parking; most everything was within walking distance. Victoria is a wonderful walking city. We went everywhere on foot, from Bastion Square to the new developments in Victoria West (over the blue bridge), to James Bay, Beacon Hill Park, Cook Street Village and the Royal BC Museum. We did take our car on the "Scenic Marine Drive" around the shore, stopping at Government House and Oak Bay Village, and after checking out of the hotel went west to Esquimalt and the Gorge Waterway before heading to Sidney to catch the ferry to Friday Harbor. Everyone seems to visit The Butchart Gardens, and it is well worth the trip. We decided to take the # 75 public bus, which is inexpensive and travels through interesting areas of Victoria and its suburbs. The gardens are far beyond what we expected, and I recommend devoting at least half a day to their exploration. We also took our car on drives to Cowichan Bay and on to Sooke, and explored back roads on the Saanich peninsula.

Hotel best described as average. After having stayed at Five star Pan pacific in vancouver anything bound to be a disappointment. Hotel staff friendly but time to get in to foom- almost 4 Pm and time to get room cleaned- again 4 PM was way too long. Would choose another hotel next time.

We really enjoyed our stay here. The hotel is in a great location and within walking distance to many restaurants, shops and the harbor. The staff was extremely professional and very helpful and courteous. We really enjoyed the customer service provided by the staff. The best part of staying here, though, was complimentary bike rentals! What a great way to see the city!!!

the hotel was very good. The staff was friendly and helpful. we used their hotel wheelchair all week, and the valet parking came in very handy.

642 Johnson St Victoria BC

Hotel highlights

  • Walking distance to British Columbia Parliament Building
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Downtown Victoria, Best Western Plus Carlton Plaza Hotel is within a 5-minute walk of sights such as Market Square and Pacific Rim College. This 3-star hotel has 103 rooms and welcomes guests with a restaurant, free in-room WiFi, and a fitness center. It's in central Victoria and also a short walk from British Columbia Parliament Building and Chinatown.


Dining

For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7 AM to 11 AM. Order from room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.


Rooms

All 103 air-conditioned rooms feature refrigerators, coffee makers, and free newspapers. 37-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls, free bottled water, and safes.


Property features

Best Western Plus Carlton Plaza Hotel features a fitness center, free WiFi in public areas, and a 24-hour business center. Valet parking is offered for CAD 20 per night. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free use of bicycles, a computer station, and express check-out.

Room options

Traditional Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Family Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 6

Traditional Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Traditional Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Best Western Plus Carlton Plaza Hotel

Everyone (2) Couples (19) Business (2) Family (2) Friends (2) Other (1)
5

victoria

Everyone

One of the best hotels we have stayed at in out travels.

By on Jul 18, 2016

3

average hotel

Everyone

Every time I visit Victoria I try a different hotel. This one is located downtown, so it is close to stores, the harbor, etc. It is an older property. It has a small, not especially inviting lobby. The front desk was chaotic, with no particular line or order to serving customers. It took far too long to check in. Parking is not existent, so you will need to use their "valet" parking. There wasn't even a place to off-load baggage at the front door. We had to park two blocks away.

By on Apr 25, 2016

5

great stay

Couples

Beautiful place to stay. Beds were the best we have seen in any hotel. Staff friendly and accommodating. Will always stay here if we return to Victoria. Several places to eat within easy walking distance. We did not eat in the Stone's Throw. We used the valet parking and it was great.

By on Jul 10, 2014

4

fantastic staff

Couples

This is an old hotel that has had some renovation, so although it was fairly clean and comfortable it was not really modern. The location is good, just a few blocks from Chinatown, and there are lots of shops and places to eat. The best thing about the hotel is the staff, they couldn't have been more helpful, answering questions, showing us where places were on maps, offering to print out stuff for us, letting us leave our luggage and car after we checked out so we could spend more time exploring Victoria. I cannot say enough good things about the staff at the Carlton Plaza, they were great.

By on Aug 29, 2013

4

excellent location!

Couples

Very good hotel with easy accessibility to the waterfront. Walking distance to everything.

By on May 29, 2013

3

good location but...

Families

When I book the hotel I follow the review seen on this site. I was discontent when I arrive there and I found out little things that make me feel uneasy. As an example. The hotel does not offer freakfast. You have to buy from a restaureant beside of it. The bedrroom were clean but no much space. The smell in the corredor was no a welcome because there is an old odour that I can not descripbe. Location wise is great because is in a walking distance of shops, parliament and restaurance. However in my next stay I will look for something else. I promise to listen more my wife

By on Mar 11, 2013

4

good location

Couples

The room was comfortable and very clean and the cleaning staff were very nice. The front desk was not so inviting

By on Feb 17, 2013

5

best experience ever!!!

GetawayWithFriends

This hotel is located in the heart of downtown Victoria. Everything is within walking distance, such as the bars, nightclubs, shops, waterfront, and the U.S. ferry. Also, the staff is very friendly as well. We arrived a few hours earlier than check-in and they were able to accommodate us with a room at no extra cost. I was very pleased with my stay.

By on Aug 21, 2012

5

great stay!

GetawayWithFriends

Staff is friendly, room is clean and spacious. Ours had two double beds with a kitchen and a sofa bed. The sofa bed was very comfortable. The staff was very kind as well.

By on Aug 21, 2012

4

good hotel

Couples

hotel was at a great location, easy walk to all down town attractions. clean and comfortable

By on Jul 29, 2012