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Best Western Plus Carlton Plaza Hotel

3.5 star property
Edwardian hotel with a fitness center and a 24-hour business center

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Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
642 Johnson St, Victoria, BC, V8W1M6
  • Place, Government Street
    ‪1 min walk‬
  • Place, Chinatown
    ‪3 min walk‬
  • Place, Victoria Conference Centre
    ‪10 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(32 reviews)
  • 600 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(25 reviews)
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

Deluxe Two Double Suite

  • Sleeps 5

Family Two Queen Room

  • Sleeps 5

King Suite with Kitchenette

  • Sleeps 4

King and Queen Suite

  • Sleeps 6

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(53 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.2 out of 10
Wonderful
(21 reviews)
  • 450 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(41 reviews)
  • 250 sq ft
  • Sleeps 3
  • 2 Double Beds

Traditional Two Double Room

  • Sleeps 3

Traditional King Room

  • Sleeps 2

King Studio Suite

  • Sleeps 4

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About the neighborhood

Victoria

Located in Downtown Victoria, Best Western Plus Carlton Plaza Hotel is adjacent to The McPherson Playhouse and within a 5-minute walk of other popular sights like Market Square. This 108-room hotel welcomes guests with a restaurant and conveniences like free in-room WiFi and a gym.

What's nearby

  • Government Street - 1 min walk - 0.1 miles
  • The McPherson Playhouse - 1 min walk - 0.1 miles
  • Chinatown - 3 min walk - 0.2 miles
  • Market Square - 3 min walk - 0.2 miles
  • Victoria Conference Centre - 10 min walk - 0.6 miles

Getting around

  • Victoria Intl. Airport (YYJ) - 31 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪The Vicious Poodle - ‬2 min walk
  • ‪John's Place Restaurant - ‬3 min walk
  • ‪Toratiki - ‬4 min walk
  • ‪Marilena Cafe & Raw Bar - ‬3 min walk

About this property

Best Western Plus Carlton Plaza Hotel

Edwardian hotel with a fitness center and a 24-hour business center
Renovated in 2019, Best Western Plus Carlton Plaza Hotel offers a gym, free WiFi in public areas, and a 24-hour business center. Valet parking is offered for CAD 20 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a computer station, express check-out, and laundry facilities.
55-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

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  • Free WiFi
  • Restaurant
  • Air conditioning
9.2 out of 10, Wonderful, 2,537 reviews
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The price is $125
Jan 29 - Jan 30
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 20 per day; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for CAD 20 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Parking has height restrictions.

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Frequently asked questions

What's there to do within easy reach of Best Western Plus Carlton Plaza Hotel?

This hotel is situated in Downtown Victoria within a short 14-minute walk of Victoria Harbour and also 18 minutes on foot from Victoria Clipper Ferry Terminal. You'll also find Government Street and Chinatown less than a mile away.

Will I be able to park at Best Western Plus Carlton Plaza Hotel?

Yes, valet parking is offered for CAD 20 per day with in/out privileges. Electric car charging is also available for guests.

Does Best Western Plus Carlton Plaza Hotel have a casino at the property?

No, Best Western Plus Carlton Plaza Hotel doesn't have a casino.

Will I find an indoor pool at Best Western Plus Carlton Plaza Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Best Western Plus Carlton Plaza Hotel?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include kitchens and city views.

Are there hot tubs at Best Western Plus Carlton Plaza Hotel?

No, this hotel doesn't have a spa tub.

Does Best Western Plus Carlton Plaza Hotel feature a restaurant that includes a breakfast menu?

Yes, Best Western Plus Carlton Plaza Hotel serves a full breakfast each morning for a surcharge from its restaurant.

Will Best Western Plus Carlton Plaza Hotel allow pets to stay for free?

No, pets aren't allowed at Best Western Plus Carlton Plaza Hotel though service animals are welcome.

Are there connecting rooms at Best Western Plus Carlton Plaza Hotel?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Best Western Plus Carlton Plaza Hotel?

The closest major airport to Best Western Plus Carlton Plaza Hotel is Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base), which is within a mile. Another top airport is Victoria Intl. Airport (YYJ), which is located 16.2 mi away (31-minute drive).

Are there rooms with balconies at Best Western Plus Carlton Plaza Hotel?

No, at Best Western Plus Carlton Plaza Hotel, there aren't any guestrooms that list a balcony.

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 863 out of 1345 reviews
Rating 8 - Good. 320 out of 1345 reviews
Rating 6 - Okay. 104 out of 1345 reviews
Rating 4 - Poor. 31 out of 1345 reviews
Rating 2 - Terrible. 27 out of 1345 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
My room was lovely however, it is located close to a nightclub.
Stayed 2 nights in Oct 2025

10/10 Excellent

Nadja

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Staff was attentive and friendly, bed was comfortable, restaurant was delicious. I’ll definitely stay there again.
Stayed 2 nights in Oct 2025

8/10 Good

Tracy Michelle

Liked: Cleanliness
Stayed 4 nights in Sep 2025

8/10 Good

Eden

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place in downtown Victoria. Close to shopping, food, pubs, etc. Did not know our room would be directly above a nightclub... we were just told it would be a bit noisy with the music, so if you're told that, make sure to ask. The A/C worked well, limited options on the TV, but it had YouTube. Overall, it was a great place to stay for a couple of days while adventuring around!
Stayed 2 nights in Oct 2025

6/10 Okay

Phillip

Disliked: Property conditions & facilities
Our room was fine but the shower/bathtub had lots of mildew/mold which looked like it could have been bleached. The tile grout was dirty & again looked like it could have been taken care of with bleach & scrubbing. The kitchen area definitely needs some updating…super old microwave & stove.
Stayed 2 nights in Oct 2025

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Oct 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Lee

Liked: Cleanliness
Stayed 1 night in Oct 2025

2/10 Terrible

Jocelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
honestly it was horrible there was so many scary people outside to the point where i moved hotels to stay elsewhere. please respond
Stayed 1 night in Oct 2025

10/10 Excellent

Dolores, Parksville

Stayed 1 night in Oct 2025

6/10 Okay

Daesik

Stayed 1 night in Sep 2025

10/10 Excellent

Penny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night, clean and convenient
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and close to all ammenities.
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay, great staff.
Stayed 3 nights in Oct 2025

8/10 Good

Erlinda

Traveled with partner
Liked: Amenities
Room is clean and ‘must have’ things that visitors may need are well thought out and provided for. Front desk staff , though by himself at first, is courteous and professional.
Stayed 1 night in Oct 2025

10/10 Excellent

JIHYE

Liked: Cleanliness
Stayed 1 night in Oct 2025

6/10 Okay

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nightclub in the building. Heard the music pumping until late. But it was clean and good location.
Stayed 3 nights in Oct 2025

10/10 Excellent

Lucas

Stayed 3 nights in Oct 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! We could walk everywhere for dinning, concerts, shopping, you name it.
Stayed 3 nights in Oct 2025

10/10 Excellent

Quan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful during my visit. I will be booking with them in the future when I visit Victoria again.
Stayed 2 nights in Oct 2025

10/10 Excellent

todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2025

10/10 Excellent

Colton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was what we needed plus more. We are extremely satisfied with the services we received and the quality of our room. We would stay there again in a heartbeat.
Stayed 2 nights in Oct 2025

8/10 Good

mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 3 nights in Oct 2025

10/10 Excellent

Deborah

Stayed 4 nights in Oct 2025

6/10 Okay

GENG

Liked: Cleanliness, staff & service
no breakfast buffet in this hotel
Stayed 1 night in Oct 2025

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