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Best Western Plus Carlton Plaza Hotel

3.5 star property
Edwardian hotel with a fitness center and a 24-hour business center

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Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board
Daily full breakfast for a fee

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
642 Johnson St, Victoria, BC, V8W1M6
  • Place, Government Street
    ‪1 min walk‬
  • Place, Chinatown
    ‪3 min walk‬
  • Place, Victoria Conference Centre
    ‪10 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(32 reviews)
  • 600 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(25 reviews)
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

Deluxe Two Double Suite

  • Sleeps 5

Family Two Queen Room

  • Sleeps 5

King Suite with Kitchenette

  • Sleeps 4

King and Queen Suite

  • Sleeps 6

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(53 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.2 out of 10
Wonderful
(21 reviews)
  • 450 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(41 reviews)
  • 250 sq ft
  • Sleeps 3
  • 2 Double Beds

Traditional Two Double Room

  • Sleeps 3

Traditional King Room

  • Sleeps 2

King Studio Suite

  • Sleeps 4

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About the neighborhood

Victoria

Located in Downtown Victoria, Best Western Plus Carlton Plaza Hotel is adjacent to The McPherson Playhouse and within a 5-minute walk of other popular sights like Market Square. This 108-room hotel welcomes guests with a restaurant and conveniences like free in-room WiFi and a gym.

What's nearby

  • Government Street - 1 min walk - 0.1 miles
  • The McPherson Playhouse - 1 min walk - 0.1 miles
  • Chinatown - 3 min walk - 0.2 miles
  • Market Square - 3 min walk - 0.2 miles
  • Victoria Conference Centre - 10 min walk - 0.6 miles

Getting around

  • Victoria Intl. Airport (YYJ) - 31 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪John's Place Restaurant - ‬3 min walk
  • ‪The Vicious Poodle - ‬2 min walk
  • ‪Toratiki - ‬4 min walk
  • ‪Hope Key Restaurant - ‬1 min walk

About this property

Best Western Plus Carlton Plaza Hotel

Edwardian hotel with a fitness center and a 24-hour business center
Renovated in 2019, Best Western Plus Carlton Plaza Hotel offers a gym, free WiFi in public areas, and a 24-hour business center. Valet parking is offered for CAD 20 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a computer station, express check-out, and laundry facilities.
55-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 20 per day; includes in/out privileges)
  • Limited onsite valet parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for CAD 20 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Parking has height restrictions.

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Frequently asked questions

What's there to do within easy reach of Best Western Plus Carlton Plaza Hotel?

This hotel is situated in Downtown Victoria within a short 14-minute walk of Victoria Harbour and also 18 minutes on foot from Victoria Clipper Ferry Terminal. You'll also find Government Street and Chinatown less than a mile away.

How much does it cost to stay at Best Western Plus Carlton Plaza Hotel?

As of Jan 5, 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Carlton Plaza Hotel on Jan 18, 2026 start from $92.22, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Best Western Plus Carlton Plaza Hotel?

Yes, valet parking is offered for CAD 20 per day with in/out privileges. Electric car charging is also available for guests.

Does Best Western Plus Carlton Plaza Hotel have a casino at the property?

No, Best Western Plus Carlton Plaza Hotel doesn't have a casino.

Will I find an indoor pool at Best Western Plus Carlton Plaza Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Best Western Plus Carlton Plaza Hotel?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include kitchens and city views.

Are there hot tubs at Best Western Plus Carlton Plaza Hotel?

No, this hotel doesn't have a spa tub.

Does Best Western Plus Carlton Plaza Hotel feature a restaurant that includes a breakfast menu?

Yes, Best Western Plus Carlton Plaza Hotel serves a full breakfast each morning for a surcharge from its restaurant.

Will Best Western Plus Carlton Plaza Hotel allow pets to stay for free?

No, pets aren't allowed at Best Western Plus Carlton Plaza Hotel though service animals are welcome.

Does Best Western Plus Carlton Plaza Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Best Western Plus Carlton Plaza Hotel?

The closest major airport to Best Western Plus Carlton Plaza Hotel is Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base), which is within a mile. Another top airport is Victoria Intl. Airport (YYJ), which is located 16.2 mi away (31-minute drive).

Can I book a room with a balcony at Best Western Plus Carlton Plaza Hotel?

No, there aren't any guestrooms with balconies at Best Western Plus Carlton Plaza Hotel.

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 854 out of 1334 reviews
Rating 8 - Good. 318 out of 1334 reviews
Rating 6 - Okay. 104 out of 1334 reviews
Rating 4 - Poor. 31 out of 1334 reviews
Rating 2 - Terrible. 27 out of 1334 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Krista, Nanaimo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional, location was perfect. Nick welcomed us and made everything easy as we checked in/out.
Stayed 1 night in Oct 2025

10/10 Excellent

Jordan

Business traveler
Liked: Cleanliness, staff & service, amenities
Wonderful staff. Needs more/bigger elevators.
Stayed 2 nights in Oct 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean large room shared by a family of 5 adults. Lobby area was nice and comfortable. Check in was a breeze with excellent staff. Walked a few blocks to eat at a nice Italian restaurant. All in all great stay
Stayed 1 night in Oct 2025

10/10 Excellent

Salah

Stayed 2 nights in Oct 2025

8/10 Good

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, staff were extremely friendly and polite, room was very clean and quiet. Priced very reasonable for Victoria downtown. Will definately stay again and will recommend to everyone.
Stayed 2 nights in Oct 2025

8/10 Good

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 3 nights in Oct 2025

10/10 Excellent

Michael, Burnaby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful. The room service and housekeeping is great. The location is great, walkable.
Stayed 3 nights in Sep 2025

10/10 Excellent

Mabe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, the room was nice, a good area to be in, and they let me check in a bit early which was excellent as I had been travelling for twelve hours to reach and woke up early in the morning and was exhausted
Stayed 2 nights in Sep 2025

10/10 Excellent

Marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This place won’t blow your mind but it’s nice and clean and convenient
Stayed 1 night in Sep 2025

6/10 Okay

Allan

Liked: Cleanliness
Ok
Stayed 3 nights in Sep 2025

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Sylvia at the front desk was amazing!!! Kind/helpful with a huge smile.
Stayed 2 nights in Sep 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very polite and helpful, and the guest room is clean and cozy.
Stayed 1 night in Sep 2025

8/10 Good

MaryAnne

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

8/10 Good

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was as expected, neat and tidy, staff were very pleasent. Central to everything I required.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jessica

Stayed 1 night in Aug 2025

8/10 Good

Nimed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soap in the shower would be good.
Stayed 3 nights in Sep 2025

8/10 Good

Ranko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Asked to charge our car which they said wasnt a problem but unfortunatley they did not do it.
Stayed 1 night in Aug 2025

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location and the staff was very friendly and helpful. I was grateful for the valet parking as the hotel is not in a safe area at this time. The hotel did not email me a copy of the invoice as they said they would. Overall it's a convenient place to stay
Stayed 1 night in Sep 2025

10/10 Excellent

Kantara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, lots of shops nearby, walking distance to absolutely everything! Fantastic - Will absolutely stay again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Marie

Stayed 3 nights in Sep 2025

10/10 Excellent

Aviv

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is convenient, and rooms are pleasant and clean. Good overall stay in downtown Victoria.
Stayed 3 nights in Aug 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable clean room friendly staff
Stayed 2 nights in Sep 2025

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet services is great.
Stayed 2 nights in Sep 2025

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Emily

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Dated hotel

Convenient location and large rooms however the rooms are in need of an update. Not what you would expect at $300USD per night
Stayed 2 nights in Sep 2025

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