Best Western Plus Carlton Plaza Hotel

3.5 star property
Edwardian hotel with a fitness center and a 24-hour business center

Choose dates to view prices

Photo gallery for Best Western Plus Carlton Plaza Hotel

Lobby
Daily full breakfast for a fee
Exterior
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | In-room safe, desk, laptop workspace, iron/ironing board
Business center

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Parking available

Explore the area

Map
642 Johnson St, Victoria, BC, V8W1M6
  • Chinatown
    ‪3 min walk‬
  • Royal BC Museum
    ‪13 min walk‬
  • British Columbia Parliament Building
    ‪13 min walk‬
  • Victoria, BC (YYJ-Victoria Intl.)
    ‪32 min drive‬

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(23 reviews)
  • Sleeps 3
  • 2 Double Beds

Suite, 1 King Bed, Non Smoking, Kitchenette

9.8 out of 10
Exceptional
(20 reviews)
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(21 reviews)
  • 550 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.0 out of 10
Wonderful
(13 reviews)
  • Sleeps 5
  • 2 Double Beds

Standard Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(40 reviews)
  • Sleeps 2
  • 1 King Bed

You may also like

About the neighborhood

Victoria

Located in Downtown Victoria, Best Western Plus Carlton Plaza Hotel is adjacent to The McPherson Playhouse and within a 5-minute walk of other popular sights like Market Square. This 108-room hotel welcomes guests with a restaurant and conveniences like free in-room WiFi and a gym.

What's nearby

  • Chinatown - 3 min walk - 0.2 miles
  • Victoria Conference Centre - 10 min walk - 0.6 miles
  • Royal BC Museum - 13 min walk - 0.7 miles
  • British Columbia Parliament Building - 13 min walk - 0.7 miles
  • Victoria Clipper Ferry Terminal - 15 min walk - 0.8 miles

Getting around

  • Victoria Intl. Airport (YYJ) - 31 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Tacofino - ‬7 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪The Vicious Poodle - ‬2 min walk
  • ‪Burger King - ‬1 min walk

About this property

Best Western Plus Carlton Plaza Hotel

Edwardian hotel with a fitness center and a 24-hour business center
Renovated in 2019, Best Western Plus Carlton Plaza Hotel offers a gym, free WiFi in public areas, and a 24-hour business center. Valet parking is offered for CAD 30 per day. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and securing valuables. Additional amenities include a computer station, express check-out, and laundry facilities.
55-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

Languages

Chinese (Mandarin), English, Hindi, Korean, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 30 per day; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for CAD 20 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • 1.00 percent destination fee will be charged

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 30 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Parking has height restrictions.

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Frequently asked questions

What's there to do within easy reach of Best Western Plus Carlton Plaza Hotel?

This hotel is situated in Downtown Victoria within a short 14-minute walk of Victoria Harbour and also 18 minutes on foot from Victoria Clipper Ferry Terminal. You'll also find Royal BC Museum and Government Street less than a mile away.

How much does it cost to stay at Best Western Plus Carlton Plaza Hotel?

As of Jul 1, 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Carlton Plaza Hotel on Jul 6, 2025 start from $192.12, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Best Western Plus Carlton Plaza Hotel?

Yes, valet parking is offered for CAD 30 per day with in/out privileges. Electric car charging is also available for guests.

Does Best Western Plus Carlton Plaza Hotel have a casino at the property?

No, Best Western Plus Carlton Plaza Hotel doesn't have a casino.

Will I find an indoor pool at Best Western Plus Carlton Plaza Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Best Western Plus Carlton Plaza Hotel?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include kitchens and city views.

Are there hot tubs at Best Western Plus Carlton Plaza Hotel?

No, this hotel doesn't have a spa tub.

Does Best Western Plus Carlton Plaza Hotel feature a restaurant that includes a breakfast menu?

Yes, Best Western Plus Carlton Plaza Hotel serves a full breakfast each morning for a surcharge from its restaurant.

Will Best Western Plus Carlton Plaza Hotel allow pets to stay for free?

No, pets aren't allowed at Best Western Plus Carlton Plaza Hotel though service animals are welcome.

Does Best Western Plus Carlton Plaza Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Best Western Plus Carlton Plaza Hotel?

The closest major airport to Best Western Plus Carlton Plaza Hotel is Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base), which is within a mile. Another top airport is Victoria Intl. Airport (YYJ), which is located 16.2 mi away (31-minute drive).

Can I book a room with a balcony at Best Western Plus Carlton Plaza Hotel?

No, there aren't any guestrooms with balconies at Best Western Plus Carlton Plaza Hotel.

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 712 out of 1147 reviews
Rating 8 - Good. 296 out of 1147 reviews
Rating 6 - Okay. 90 out of 1147 reviews
Rating 4 - Poor. 27 out of 1147 reviews
Rating 2 - Terrible. 22 out of 1147 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Malik

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very conveniently located to restaurants and attractions. Staff are very helpful. There is valet parking and the cars are parked in a gated area. The rooms are clean and comfortable. Our family had a pleasant stay.
Stayed 2 nights in Mar 2025

6/10 Okay

Alanna

Traveled with partner
Liked: Cleanliness
We did not know there would be a night club that is open until 2am every night of the week directly below our room. The music was very loud and vibrated the room. The drunk people coming out of the club were yelling outside all night. The hotel sent the exact same email explaining check in 4 separate times the week leading up to the check in. And once we checked in the hotel kept texting asking if we need room services or and other questions that if we needed it we would have just talked to the front desk. We didn't need the hotel constantly trying to check in. The room was average but a little on the small size. But all of the staff were friendly in the hallways and in the lobby.
Stayed 3 nights in Mar 2025

10/10 Excellent

Patryk

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in Jan 2025

10/10 Excellent

Loc

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome experience

The friendlyness and attentiveness of the staff made for a excellent stay. They bent over backward to meet our needs. The rooms were comfortable and sufficient. The free gourmet coffee service was a pleasant surprise. The restaurant was excellent for breakfast. Downtown location was very convenient to restaurants and sightseeing.
Stayed 3 nights in Mar 2025

10/10 Excellent

Rachael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed here a couple times. The staff is great, but the rooms are not the cleanest.
Stayed 1 night in Mar 2025

10/10 Excellent

avery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Ashlin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean for the most part but definitely needed a broom as there was hair and dirt on the floor. Loved that there’s a kitchen and sink. Walkable to almost every site you need in Victoria. They parked our car and brought it out to us when we needed it for a one time charge of $20. Even charged it for us overnight which was super helpful. Staff were very kind.
Stayed 1 night in Mar 2025

10/10 Excellent

Colin

Traveled with family
Liked: Amenities
I
Stayed 5 nights in Mar 2025

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spring break

Had a great 2 night stay. Used the valet parking and it was easy. Staff was friendly. The location was perfect for us as we wanted to walk around to visit cafes, restaurants, Chinatown and the Inner Harbor area.
Stayed 2 nights in Mar 2025

10/10 Excellent

Justin

Traveled with group
Liked: Cleanliness, property conditions & facilities
I liked everything!
Stayed 1 night in Mar 2025

10/10 Excellent

Lacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all extremely friendly. We drove an electric car and valet parked it. They charged it for me so I had a full charge by the time we checked out. Rooms were clean and as expected. The sofa bed isn’t the most comfortable, but most hotel sofa beds aren’t. We would definitely stay here again in the future.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

8/10 Good

Calvin

Liked: Cleanliness, staff & service
Didn’t like the parking situation. Hard to get a spot out front.
Stayed 1 night in Mar 2025

8/10 Good

marek

Stayed 2 nights in Feb 2025

4/10 Poor

Christian

Disliked: Property conditions & facilities
Hotel was very outdated and noisy. Staff constantly text you everyday and it gets annoying as well.
Stayed 4 nights in Mar 2025

8/10 Good

Dilipraj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

kristoffer Jay, Stalbert

Liked: Cleanliness, staff & service, property conditions & facilities
They have to include breakfast..
Stayed 2 nights in Mar 2025

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good for a stay pre-cruise. Felt a bit dated.
Stayed 1 night in Nov 2024

10/10 Excellent

Anisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Nathaly

Stayed 2 nights in Mar 2025

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a great size for 2 people. The kitchenette was well equipped and the bedroom was lovely and dark, the bed very comfortable. Unfortunately it was right near the lift well so you need earplugs if you are a light sleeper. We didn’t have any hot water for the first night and were told that the hotel was full, so it was all used up! Fortunately we had hot water for the rest of the stay.
Stayed 4 nights in Mar 2025

10/10 Excellent

cheryl

Stayed 5 nights in Mar 2025

10/10 Excellent

Scott

Traveled with family
Stayed 1 night in Mar 2025