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Residence Inn by Marriott Vancouver Downtown

3.0 out of 5.0

Recent guest reviews

Nice hotel from check in Emma help us a lot then around the days we are in Emelda is very helpful and kind 👍.The breakfast is good every morning they have new menu which is really good , then on tuesday we been serve smoothie from our table 👍We stay 6 days in Residence Inn Marriot Vancouver is really worth it 👍 Paulita

We were looking for a hotel with a kitchen as we were travelling with a 4-year old kid who is quite fussy when it comes to food and this hotel fit the bill perfectly. The location of the hotel is really nice i.e. downtown (though there are many other hotels in the vicinity that one can explore). Overall, we did not find the staff as friendly as the other hotels we have stayed in. Most of the front-desk staff was really polite and helpful (except one male staff), while the staff in the breakfast area could have been a bit more welcoming. Everything else was really great. The rooms were sufficiently large (not huge) and other facilities such as the laundry, pool area and the gym were good, as expected from a this chain of hotels.

I always try and stay at Marriott Hotel's when I can, and this location did not disappoint. The room was spacious and clean and the bed was super comfortable. The breakfast was plentiful and the pool inviting on a rainy day. The location is close to many desirable tourist areas and business. I would stay here again.

Delightful hotel receptionists were just the beginning of a nice weekend visit to Vancouver. Rooms were well equipped for staying in or eating out, and full breakfast provided (though hard to compete with Breka bakery down the street). Rooms were very quiet and hotel is 15 minutes walk from shopping and restaurants. Gym was very nice and airy with new equipment.

Due to the ice storm in Toronto, I had to leave a day early to ensure my work week in Vancouver would not be impacted and with the change in flight, meant getting up at 3 am in Toronto (midnight in BC) and thankfully, with no flying issues, arrived on time but early at the hotel by 10:30 am. I was exhausted to say the least and asked Mike, the gentleman at the desk if there was a less used corridor or section of a floor that was somewhat discrete where I could lay down, use my laptop bag and grab a nap. With check-in not until 4 pm, I would not last the day and he was so wonderful. He searched the system to find me one room which had just been cleaned and assigned it to me; what a life-saver that was! If it was not for his going above and beyond, I am sure my entire work week would have been impacted. I like that each guest needs to use his/her guest card to access the elevators, plus after midnight the hotel lobby doors can only be accessed by this method too; I felt quite secure. The room was so spacious and with the bed tucked around the corner it was removed away from the entry door thus reducing the amount of outside corridor noise. When traveling for work I always try to get a place with a min-kitchen and this place was so well stocked. Every detail was considered from the utensils, cutlery, wine glasses, even paper towels. I loved it. I was on floor 17 looking towards Yaletown and I was fortunate enough to get a room with a balcony. Though it rained most of the week, the days when it did not, sitting out there was so nice and relaxing. The hotel was cleaned to perfection and trust me, I pay close attention to this. Never was there anything dirty left around and when I returned back from work each day, the room was spotlessly cleaned again. I loved the breakfast and was surprised at how great a selection was offered! Hot and cold choices and even the scrambled eggs had a choice: regular or just egg whites. There were other hot options and lots of fresh fruit, juices and hot drinks as well. I found having take-away coffee cups very useful because after breakfast I would grab a coffee to go back to my room. The staff who worked this morning buffet really outdid themselves. My minor issues, and they are that, minor, is that I think the mattresses should be flipped around each month. Mine slanted in one direction and of course I could see why; it was the easiest route to the bed. And, although the hotel has a non-smoking policy, there was one evening I could smell smoke in my room and on my last night, which happened to be the 4-20 day, a perfume or some kind of air freshener seemed to be coming out of my vents. It was that strong, it actually awakened me because I found it difficult to breathe. I went to the balcony to catch my breath and with this being my last night with a early morning flight, I decided to stay up for the rest of the morning so I could catch the first train to the airport. Even with those minor issues, I would definitely choose this hotel again when it falls into my organizations list of approved hotels.

Checked in online the day before with a email indicating they would email when room was ready the next day. Note said 4 pm is check in. No big deal. 4 pm was fine as we weren’t arriving until almost that time. Show up at hotel at 4:40 and say I’d like to check in. The lady at the desk is rude with zero customer service skills. She looks at me and says your room isn’t ready. No apologies noting. I said well we are going to a concert and need to leave by 630 so we need a room now. I’m also a platinum member. She never mentioned it at all. Still she says nothing. I said checkin for everyone is 4 and I need a room. I’m here one night. WhTs the point of getting a hotel if I can’t get in until evening. She looks at me and says well we have a room but it is adjoining. Well all I want is a room. I don’t care. Anyways the point is she was rude and could care less whether you were platinum or a non member. She just hates her job obviously. Rooms were clean and spacious. Breakfast not great but it’s included so can’t complain. I would stay again if they work on their customer service skills. Check out guy was really nice and friendly. Check in girl should take notes.

I stayed at the Residence Inn for 6 nights and was surprised by how good this hotel is. Checking in was a breeze and the staff were welcoming and helpful. The room was large and comfortable, with a full size fridge, dishwasher and large microwave. The room and bathroom were clean and well appointed. It was so quiet, you’d think you were the only one staying if it wasn’t for seeing fellow guests at breakfast. Overall the Residence Inn was a pleasant place to stay.

Our room was closer to a small studio apartment than a traditional hotel room so our stay was just luxurious. Impeccably clean (always the first thing I look for) and rather spacious with a well equipped bachelor kitchen. Bed was reasonably comfortable and, in “walkable Vancouver”, the hotel was walking distance to the downtown must-sees (Gastown, Robson Street, Art Gallery) but also close to the sky train for fun further afield. It’s also close the the mini-ferry to Granville Island - allowing us to ferry over, pick up lovely items for dinner in the market, ferry back and cook in the room’s kitchen. Staff were very professional and efficient. Room rate included the buffet breakfast and, if I was forced to find fault, I’d say the buffet was a little predictable.

First time that I stayed at this hotel. It will now become my Vancouver hotel of choice. I was that impressed. First of all, the location is fantastic. It is located in the west end at the corner of Hornby and Davie. Secondly the price was very fair relative to what you normally pay for a hotel in Vancouver. And it include a really good buffet breakfast. I was also impressed with how good of a sleep i got. The bed was very comfortable and the room was spacious. And it was surprisingly quiet. I was on the 17th floor and i didn't hear any street sounds. The room itself was very clean and the internet worked perfectly. Lastly, there is a gym that I used which i really appreciated. Overall an excellent stay and I highly recommend this hotel.

I worked at one of Marriott's customer contact centres a couple of years ago, during which time I heard a great many callers speak enthusiastically of Marriott's exceptional service. Having never stayed at one of their hotels before, I couldn't quite relate or fully understand this but now, having stayed five nights here last June, I could not agree more. Our positive customer service experience begun long before we ever arrived. Relocating to Vancouver from overseas, my boyfriend and I were without credit cards which I feared might be a problem upon check-in. Thankfully, I was met with a can-do attitude, and a General Manager (I believe his name was John Paul) who offered to allow us to pay a reduced incidentals charge in cash. This was much appreciated and certainly set the right tone. We arrived earlier than the guaranteed check in time and, though our room was not yet ready, a very warm, welcoming Mayra offered to store our many suitcases for us (it's the little things!). Despite using loyalty points for the entirity of our stay, we were not for a moment treated any lesser than a paying guest (this might sound like a no-brainer but I had heard that complaint several times whilst working as a Marriott associate). Our suite was just perfect, spotlessly clean and quite spacious even with our life's belongings in tow! A fully equipped kitchen gave us the much appreciated option of cooking in-suite. Of course, if that's not your thing, they do offer a complimentary hot breakfast each morning (definitely a great option for familiies and business travellers alike). The lovely lady who came to clean our suite each day-I believe her name was Yolanda-kept us occupied with interesting anecdotes as she worked-and, to me, really epitomized the Marriott 'guest-first' mentality. I can't thank her enough for adding such unexpected sunshine to our stay. The facilities here were also noteworthy. The fitness centre, though small, was impressively stocked with cardio machines, free weights and yoga mats, just adjacent to a pool and hot tub area offering free towels as well as a relaxing post-workout experience. The outdoor area-including bbq, fire pit and garden furniture-are placed so as to emphasize the Marriott value of 'togetherness' while the free-to-use computer workstations, printing/scanning facilities and stationary will no doubt appeal to the businessman on the road. Downsides: The hot tub did break down on several occasions during our brief stay. Multiple calls to the front desk were required before somebody came to fix it. Additionally: The breakfast buffet did not seem to be of a great standard on any of the mornings-food items were often cold or over-salted and tables were not cleared quickly enough during peak time. Of course, I cannot complain too much as it was offered complimentary, but it is perhaps something for your kitchen and stewarding teams to consider going forward. Overall, I was very pleasantly surprised with my second-ever Marriott experience (see Vancouver Airport Marriott Hotel for more). The staff at this hotel are a credit to the brand and that, in my opinion, is worth far more than any suave marketing attempts.

1234 Hornby Street Vancouver BC

Hotel highlights

  • Close to Granville Island Public Market and BC Place Stadium
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Indoor pool

Located in Downtown Vancouver, Residence Inn by Marriott Vancouver Downtown is within a mile (2 km) of popular sights such as Granville Island Public Market and BC Place Stadium. This 201-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and a fitness center. Located centrally in Vancouver, it's also close to Stanley Park and Canada Place.


Dining

Free breakfast is included with your stay.


Rooms

All 201 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. 42-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include iPod docks, coffee makers, and free newspapers.


Property features

Guests staying at Residence Inn by Marriott Vancouver Downtown enjoy an indoor pool, a fitness center, and a spa tub. Self parking is offered for CAD 24.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 4 meeting rooms, and a 24-hour business center.

Room options

Studio, 1 King Bed, City View

King 1 | Sleeps 2

Studio, 2 Queen Beds, City View

Queen 2 | Sleeps 4

Studio, 1 King Bed, Balcony, View

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

96.0% of guests recommend this hotel

Total of 1237 reviews