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Fairmont Chateau Whistler

4.5 star property
Slopeside fun with 5 restaurants and full-service spa

Choose dates to view prices

Photo gallery for Fairmont Chateau Whistler

Indoor pool, outdoor pool, sun loungers
Lobby
Ballroom
Exterior
5 restaurants, dinner served, American cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

Map
4599 Chateau Blvd, Whistler, BC, V8E 0Z5
  • Whistler Blackcomb Ski Resort
    ‪2 min walk‬
  • Fairmont Chateau Whistler Golf Club
    ‪6 min walk‬
  • Blackcomb Excalibur Gondola
    ‪8 min walk‬
  • Whistler, BC (YWS-Green Lake Seaplane Base)
    ‪10 min drive‬

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Room options

View all photos for Suite, 1 King Bed (Alpine)

Suite, 1 King Bed (Alpine) | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Suite, 1 King Bed (Alpine)

8.6 out of 10
Excellent
(4 reviews)
  • 600 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Junior Suite, 1 King Bed

Fairmont Gold, Junior Suite, 1 King Bed | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Fairmont Gold, Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 520 sq ft
  • Valley view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Executive Suite, 1 King Bed

Fairmont Gold, Executive Suite, 1 King Bed | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Fairmont Gold, Executive Suite, 1 King Bed

  • 800 sq ft
  • Valley view
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold, Room, 2 Queen Beds

Fairmont Gold, Room, 2 Queen Beds | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Fairmont Gold, Room, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 365 sq ft
  • Valley view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (King)

1 bedroom, in-room safe, laptop workspace, blackout drapes

Suite, 1 Bedroom (King)

10.0 out of 10
Exceptional
(1 review)
  • 800 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

1 bedroom, in-room safe, laptop workspace, blackout drapes

Suite, 2 Bedrooms

  • 1194 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • 875 sq ft
  • Valley view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Slope side (1 Bedroom)

TV, pay movies

Suite, Slope side (1 Bedroom)

  • 800 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds (1 Bedroom)

1 bedroom, in-room safe, laptop workspace, blackout drapes

Suite, 2 Queen Beds (1 Bedroom)

  • 800 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Fairmont Gold, Room, 1 King Bed

Fairmont Gold, Room, 1 King Bed | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Fairmont Gold, Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 365 sq ft
  • Valley view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Valley View

Junior Suite, 1 King Bed with Sofa bed, Valley View | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Junior Suite, 1 King Bed with Sofa bed, Valley View

10.0 out of 10
Exceptional
(2 reviews)
  • 473 sq ft
  • Valley view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Mountain View, Slope side

1 bedroom, in-room safe, laptop workspace, blackout drapes

Deluxe Room, 2 Queen Beds, Mountain View, Slope side

8.8 out of 10
Excellent
(22 reviews)
  • 400 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View, Slope side

View from room

Deluxe Room, 1 King Bed, Mountain View, Slope side

9.6 out of 10
Exceptional
(19 reviews)
  • 400 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, in-room safe, laptop workspace, blackout drapes

Deluxe Room, 2 Queen Beds

9.2 out of 10
Wonderful
(13 reviews)
  • 400 sq ft
  • Valley view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

View from room

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(16 reviews)
  • 400 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont, Family Room, 2 Queen Beds

1 bedroom, in-room safe, laptop workspace, blackout drapes

Fairmont, Family Room, 2 Queen Beds

9.4 out of 10
Exceptional
(50 reviews)
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed

View from room

Fairmont, Room, 1 King Bed

9.2 out of 10
Wonderful
(54 reviews)
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

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Exterior

Hilton Whistler Resort & Spa

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8.6 out of 10, Excellent, 1,188 reviews
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About the neighborhood

Whistler

Located in Whistler Village, Fairmont Chateau Whistler is within a 5-minute walk of Squamish Lil'wat Cultural Centre and within 15 minutes of other popular attractions like Fairmont Chateau Whistler Golf Club. This 519-room resort has ski-in/ski-out access, a golf course, and a full-service spa.
View more Resorts in WhistlerOpens in a new window

What's nearby

  • Whistler Blackcomb Ski Resort - 2 min walk - 0.1 miles
  • Fairmont Chateau Whistler Golf Club - 6 min walk - 0.3 miles
  • Audain Art Museum - 6 min walk - 0.4 miles
  • Blackcomb Excalibur Gondola - 8 min walk - 0.5 miles
  • Whistler Mountain Bike Park - 10 min walk - 0.6 miles

Getting around

  • Whistler Station - 9 min drive
  • Vancouver Intl. Airport (YVR) - 137 min drive

Restaurants

  • ‪Earl's Restaurant Ltd - ‬10 min walk
  • ‪El Furniture Warehouse - ‬12 min walk
  • ‪Longhorn - ‬11 min walk
  • ‪Dubh Linn Gate Old Irish Pub - ‬10 min walk
  • ‪Avalanche Pizza - ‬10 min walk

About this property

Fairmont Chateau Whistler

Slopeside fun with 5 restaurants and full-service spa
Fairmont Chateau Whistler features ski-in/ski-out access, a golf course, and a full-service spa. Parking is available for CAD 43.05 per day (CAD 56.70 per day for valet parking), and there's also a free ski shuttle. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this ski resort include an indoor pool, an outdoor pool, and a gym.
Guests can expect WiFi, wired internet, and TVs with satellite channels and pay movies. Bathrooms offer hair dryers, designer toiletries, slippers, and bathrobes. Other amenities include coffee makers, free newspapers, and safes. Change of towels is available on request.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including an outdoor tennis court and a health club. An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include ski-in/ski-out access, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Vida Spa has 15 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), Czech, English, French, German, Hindi, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Slovak, Spanish, Swedish

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Property amenities

Internet

  • Available in all rooms: WiFi (CAD 13.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free ski shuttle
  • Self parking on site (CAD 43.05 per day)
  • Valet parking on site (CAD 56.70 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 20 to 60 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • The Chalet
  • The Grill Room

Things to do

  • 18-hole golf course
  • Art gallery
  • Bicycle rentals
  • Downhill skiing
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Health club
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping mall
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • Steam room
  • Water sports equipment
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 32,000 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay movies
  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Microwave on request
  • Refrigerator on request
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 61 per pet, per night (maximum CAD 122 per stay)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CAD 100 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CAD 20 to 60 per person
  • Fee for in-room wireless internet: CAD 13.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: CAD 13.95 per 24-hour period (rates may vary)
  • Self parking fee: CAD 43.05 per day
  • Valet parking fee: CAD 56.70 per day
  • Pet fee: CAD 61 per pet, per night (maximum CAD 122 per stay)
  • Service animals are exempt from fees
  • Refrigerator fee: CAD 10 per night
  • In-room microwave fee: CAD 10 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a smoke detector
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chateau Fairmont
Chateau Whistler
Fairmont Chateau
Fairmont Chateau Hotel
Fairmont Chateau Hotel Whistler
Fairmont Chateau Whistler
Fairmont Whistler
Whistler Chateau Fairmont
Whistler Fairmont
Whistler Fairmont Chateau
Fairmont Chateau Whistler Hotel Whistler
Fairmont Chateau Whistler Hotel
Fairmont Chateau Whistler Resort
Fairmont Chateau Resort
The Fairmont Chateau Whistler
Fairmont Chateau Whistler Resort
Fairmont Chateau Whistler Whistler
Fairmont Chateau Whistler Resort Whistler

Frequently asked questions

Is a free cancellation option available at Fairmont Chateau Whistler?

Fairmont Chateau Whistler offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Fairmont Chateau Whistler?

As of Jul 13, 2025, prices found for a 1-night stay for 2 adults at Fairmont Chateau Whistler on Jul 14, 2025 start from $327.93, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Fairmont Chateau Whistler?

This resort is situated in Whistler Village within a short 6-minute walk of Whistler Blackcomb Ski Resort and also 11 minutes on foot from Whistler Mountain Bike Park. You'll also find Squamish Lil'wat Cultural Centre and Fairmont Chateau Whistler Golf Club less than a mile away.

Is parking available on site at Fairmont Chateau Whistler?

Yes, valet parking is offered for CAD 56.70 per day. Accessible parking and electric car charging are also available for guests.

Is a spa located at Fairmont Chateau Whistler?

Vida Spa is the resort's spa and services include deep-tissue massages, Swedish massages, reflexology, and detox wraps.

Does Fairmont Chateau Whistler feature a casino on the premises?

No, Fairmont Chateau Whistler doesn't have a casino.

Is there an indoor pool at Fairmont Chateau Whistler?

Yes, this resort has an indoor pool as well as an outdoor pool and a hot tub.

Is Fairmont Chateau Whistler good for couples?

There are many amenities for couples at this resort, including an outdoor pool and a bar plus some guestrooms feature fireplaces.

Does Fairmont Chateau Whistler have a hot tub?

Yes, guests can enjoy a spa tub at this resort.

Does Fairmont Chateau Whistler have a restaurant with a breakfast menu?

Yes, Fairmont Chateau Whistler has 5 restaurants, and serves a full breakfast each morning for a surcharge.

Will Fairmont Chateau Whistler allow pets to stay for free?

Although they can't stay for free, pets are welcome at Fairmont Chateau Whistler for a fee of CAD 61 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Fairmont Chateau Whistler?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

How close is the airport from Fairmont Chateau Whistler?

The closest major airport to Fairmont Chateau Whistler is Whistler, BC (YWS-Green Lake Seaplane Base), which is 2.7 mi away (6 minutes by car).

Are there rooms with balconies that I can book at Fairmont Chateau Whistler?

No, there aren't any guestrooms with balconies at Fairmont Chateau Whistler.

Does Fairmont Chateau Whistler host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Fairmont Chateau Whistler.

Fairmont Chateau Whistler Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 777 out of 1016 reviews
Rating 8 - Good. 141 out of 1016 reviews
Rating 6 - Okay. 46 out of 1016 reviews
Rating 4 - Poor. 23 out of 1016 reviews
Rating 2 - Terrible. 29 out of 1016 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 5 star service and quality.
Stayed 2 nights in Apr 2025

10/10 Excellent

Xi

Stayed 4 nights in Apr 2025

8/10 Good

Lyudmila, Auburn

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Love the pool area that it has an indoor and outdoor option.
Stayed 3 nights in Apr 2025

10/10 Excellent

Stephen

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool
Stayed 2 nights in Apr 2025

8/10 Good

Payam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always the highest of standards
Stayed 3 nights in Mar 2025

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort
Stayed 1 night in Mar 2025

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in Whistler to get married and the service was above and beyond…highly recommend Fairmont!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Therese

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect luxurious ski in and ski out pet friendly hotel! We’re looking forward to returning to Blackcomb!
Stayed 5 nights in Mar 2025

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property. Great location.
Stayed 3 nights in Mar 2025

10/10 Excellent

Helen, miami

Stayed 2 nights in Feb 2025

8/10 Good

Stephanie

Stayed 5 nights in Mar 2025

8/10 Good

Jamal, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Mar 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service
Really enjoyed the hotel staff and the hotel! can’t wait to come back
Stayed 2 nights in Mar 2025

8/10 Good

zhencheng

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet service
Stayed 4 nights in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

4/10 Poor

Lynden

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Whistler Fairmont resort is good, but the check-in process slow - where my reservation was missing and took a while to find. In addition, there were robes and slippers missing from the robe which made it awkward to walk to use the amenties. But other than that, good fun at the lobby and restaurants here.
Stayed 1 night in Mar 2025

10/10 Excellent

Veronica

Stayed 2 nights in Mar 2025

10/10 Excellent

Nancy

Stayed 1 night in Mar 2025

10/10 Excellent

Ingrid

Traveled with partner, Traveled with pets
Liked: Amenities
We had a wonderful stay with our dog - he loved it too. Staff are so friendly & helpful
Stayed 2 nights in Mar 2025

10/10 Excellent

Alyssa

Stayed 2 nights in Mar 2025

2/10 Terrible

Amy

Traveled with family
Disliked: Cleanliness, staff & service
I’ve stayed at the Fairmont Chateau Whistler multiple times, and the experience has consistently declined. This trip was particularly frustrating and a complete waste of my time. Check-in was 40 minutes late, setting the tone for the stay. My original room had a broken TV, and I wasn’t upgraded until the following day—meaning I spent an entire night dealing with the issue. When I finally received the upgrade, the new room also had a broken TV, and maintenance couldn’t resolve the problem until Monday, long after my stay. The upgraded room also lacked basic amenities like coffee and robes, and there was dust on the tables—what exactly are the staff doing? Service was a nightmare. It took 90 minutes to have a single plate delivered to my room. Despite requesting the sofa bed to be made up, it wasn’t done the first time, requiring another follow-up. I was offered a free meal as compensation, but it was subpar—hardly making up for the frustration. To compensate, they also offered me a free room for a future stay, but since I booked through Expedia, I wasn’t able to receive any actual money back. Frankly, after three bad stays in a row, I’m not sure I even want to come back, so the free room is of little value to me. In total, I wasted over six hours dealing with these issues—at my billing rate of $400 an hour, that’s a significant loss of time and money that no one is reimbursing me for. An “upgraded experience” should not create more stress on vacation, especially at $1,000
Stayed 2 nights in Mar 2025

10/10 Excellent

Mehdi

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2025

10/10 Excellent

Ujjwaldeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

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Flights

Flights from El Paso