Sheraton Vancouver Wall Centre
4.0 out of 5.0
4.1
out of 5
"Good!"
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Recent guest reviews
Everyone at the hotel was so nice and helpful. It was a great 'home base' to a fun city.
The customer service here was great! They were very accommodating to all of our needs. The room was clean and the view was pretty.
Nice hotel in great location surrounded by coffee shops, restaurants, even grocery markets in very walkable Vancouver downtown.
I have called rhe hotel and requested for early check in they said that first come first serve. So we tried to check in early around 1:15 pm and they said that room's are not clean so they said come back after 3:00 PM. However, we came back to the hotel, they said that we have to wait another hour because rooms were not clean. So I have informed the hotel manager and explain the situation and he apologizedid and he check me in right away. After all rooms were available and staffs were dishonest with customers.
I typical stay at the Sutton when in town for work, but a dentist convention had the place booked up. A staffer there suggested the nearby Wall Centre. Overall, on the surface, the hotel is polished and sleek, my Club Room 1 King Bed (South Tower) was very modern with a panoramic view, nice little balcony. THAT SAID, this room had no dresser whatsoever; had to use my suitcase as "drawer" for stuff that didn't go on hangers. Odd. Also, the wifi was glacial, even on premium setting, greatly impairing my ability to get work done from room. Was not able to watch videos (for work) or even get Netflix downloads to play. Lastly, the fitness center has seen better days. Iron weight plates in the year 2017? And very dated weight machines. Versus rest of hotel, it was like stepping back in a time machine. Reminded me of the high school weight room circa 1985. On the plus side, the continental breakfast package is a sweet deal — fine array of morning choices, plus soft drinks, and evening snacks, with a lovely bi-level seating area. And the staff was eager to please, especially re: substandard wifi.
We decided to visit BC on short notice, and were able to get a room at this Sheraton. We were not disappointed. Beautiful room, amazing view (corner room on the 24th floor). The staff was very helpful, professional, and efficient. Only problem we had was our shower didn't drain well. Would definitely visit again.
Very comfortable bed. Plenty of charging locations in the room. Closet had motion sensitive light, which came in very useful. These small things make a difference. There are two distinct buildings: North Tower & South Tower. Stayed in North. It seems only South Tower has a proper taxi pick up area.
Stayed here for my first solo trip. The location was perfect for walking to pretty much anything I wanted to do downtown. Even if most major attractions are about a 20 min walk the hotel is still pretty centrally located and there are a lot of shops and restaurants near by. I stayed in the south tower and the room and bed were very comfortable. l wish I'd had a room in a higher floor for a better view, but the view that I did have on the 20th floor was not too bad. The staff were very pleasant and nice. Overall I was happy having payed a little extra to be in a nice hotel and in a good location.
Centrally located. Walking distance to everything. We had a pleasant experience and high recomment Sheraton Vancouver Wall Centre.
The hotel was situated in a very nice area, but the room was a little small and out of date.
Overall, the hotel was great. The staff at the front desk were very professional and welcoming. The room was clean and modern. My only frustration was that I paid extra for a High room because I wanted to have a great view. I was given a room that was no where near a "High" and my view was only of the buildings surrounding us. Still a good option in the middle of it all!
the hotel is a great deal, great staff, and I would recommend. the location is good, but it's downtown, so there is a bit of downtown noise late at night. But a good deal, with lots of features- including 2 jacuzzis and a full sized heated pool,
Business & pleasure trip to Vancouver. Couldn't of been better situated for both. The staff was outstanding, and I will be back.
We found the room a disappointment for the money we paid compared to other hotels we have been to. The room was clean but found things like empty shampoo bottles not being replaced after our first night there. Our neighbours were extremely noisy from 230 am to almost 4 am and we were extremely disappointed due to our next scheduled day of events. It made it impossible to get up at our early morning alarm to make our scheduled event at Grouse grind. We also were locked out of parked area when we got in one evening and we had to walk around the block to get back into our room.The staff was friendly for most part though.
I loved the location. Rooms were clean. Wifi is little bit slow other than that it was good.
Was here for my birthday weekend and would definitely come back. Location was excellent and the staff was great. I upgraded to the bigger room and was well worth it for the price. All that was less in that room was the bathtub. My friends that stayed in a lesser room had a tub 10X the quality of mine. Change the tub and it would be perfect.
First of all the front desk staff cannot seem to assign the correct room number to the correct key card, so had to go back a few times for them to get it right. They did nothing for wasting my time. The front desk staff, also gave me attitude for booking the room from discount site and the fact that they needed to pay a commission to discount sit and the fact that I got a discounted rate. Also, the walls in this place are paper thin. Had to listen to some couple yelling at their screaming child late at night in the next room, which is always fun. Fortunately, I bring ear plugs when I travel so I can sleep. So for the price point this place is NOT worth the money.
The hotel was amazing! Staff was polite, helpful and prompt. The room was clean and we literally sank into the bed the bedding was so soft. It's a very big hotel and my daughter lived the indoor pool. Will be back!
The Sheraton Vancouver Wall Centre was located in downtown Vancouver, and was thus conveniently located to downtown Vancouver sights and places to eat. On arriving at the hotel, we checked in with ease and were offered a $5 café coupon if we chose the “green” option, which meant having one night where we didn’t get fresh towels/sheets. The room was clean, comfortable, and quiet; we would stay there again.
Hotel highlights
- Close to Granville Island Public Market and Canada Place
- Free WiFi in rooms and public areas
- Onsite dining
- Indoor pool
Located in Downtown Vancouver, Sheraton Vancouver Wall Centre is within a mile (2 km) of popular sights such as Granville Island Public Market and Canada Place. This 4-star hotel has 746 guestrooms and offers an indoor pool, free in-room WiFi, and a health club. Located in central Vancouver, the hotel is also near Stanley Park and BC Place Stadium.
Dining
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with continental breakfast, available for a fee from 6:30 AM to 11 AM.
Rooms
The 746 rooms are recently renovated and have an array of amenities, including iPod docks, refrigerators, and coffee makers. Guests can enjoy digital TV and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include free newspapers, safes, and phones.
Property features
Guests staying at Sheraton Vancouver Wall Centre enjoy an indoor pool, a health club, and a sauna. Valet parking is offered for CAD 42.93 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 45 meeting rooms, and conference space.
Guest reviews for Sheraton Vancouver Wall Centre
great hotel - centrally located
Everyone
Everyone at the hotel was so nice and helpful. It was a great 'home base' to a fun city.
Everyone
The customer service here was great! They were very accommodating to all of our needs. The room was clean and the view was pretty.
Review comment
Suzy Both responded on Feb 12, 2018
Hi Julia, Thanks for staying with us. We're happy to hear that you enjoyed your room and our beautiful views! We work hard to make our guests happy and appreciate your feedback!
nice hotel
Everyone
Nice hotel in great location surrounded by coffee shops, restaurants, even grocery markets in very walkable Vancouver downtown.
Review comment
Guest Relations Manager responded on Dec 11, 2017
Dear Guest, thank you for your feedback and commenting on your recent experience at the Wall Centre. It has been a pleasure to have you stay with us and we are delighted to read that you enjoyed yourself as much as you did, especially our convenient location in Downtown Vancouver. Safe travels back home and we are excited for your return in the near future. Your Wall Centre Team.
unsatisfied with the hotel staffm
Everyone
I have called rhe hotel and requested for early check in they said that first come first serve. So we tried to check in early around 1:15 pm and they said that room's are not clean so they said come back after 3:00 PM. However, we came back to the hotel, they said that we have to wait another hour because rooms were not clean. So I have informed the hotel manager and explain the situation and he apologizedid and he check me in right away. After all rooms were available and staffs were dishonest with customers.
Review comment
Guest Relations Manager responded on Jun 1, 2017
Dear Guest, thank you for connecting with us and taking the time to comment on your latest stay experience at the Wall Centre. We truly appreciate your feedback and will ensure to make any adjustments as necessary in order to create an even more comfortable stay experience for our loyal guests, such as yourself, moving forward. We hope to welcome you again in the near future. Warm regards. Your Wall Centre Team.
clean and sleek, but needs updates
Everyone
I typical stay at the Sutton when in town for work, but a dentist convention had the place booked up. A staffer there suggested the nearby Wall Centre. Overall, on the surface, the hotel is polished and sleek, my Club Room 1 King Bed (South Tower) was very modern with a panoramic view, nice little balcony. THAT SAID, this room had no dresser whatsoever; had to use my suitcase as "drawer" for stuff that didn't go on hangers. Odd. Also, the wifi was glacial, even on premium setting, greatly impairing my ability to get work done from room. Was not able to watch videos (for work) or even get Netflix downloads to play. Lastly, the fitness center has seen better days. Iron weight plates in the year 2017? And very dated weight machines. Versus rest of hotel, it was like stepping back in a time machine. Reminded me of the high school weight room circa 1985. On the plus side, the continental breakfast package is a sweet deal — fine array of morning choices, plus soft drinks, and evening snacks, with a lovely bi-level seating area. And the staff was eager to please, especially re: substandard wifi.
Review comment
Guest Relations Manager responded on Apr 26, 2017
Dear Matt, thank you for sharing your experience at the Sheraton Vancouver Wall Centre through Orbitz. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
great hotel!
Everyone
We decided to visit BC on short notice, and were able to get a room at this Sheraton. We were not disappointed. Beautiful room, amazing view (corner room on the 24th floor). The staff was very helpful, professional, and efficient. Only problem we had was our shower didn't drain well. Would definitely visit again.
Review comment
Guest Relations Manager responded on Feb 27, 2017
Dear Jenni, thank you for your feedback and taking the time to comment on your latest stay experience at the Wall Centre. We truly appreciate your encouraging words and are delighted to know that you enjoyed such an excellent time with us and that our team assisted you in every way possible. We hope to welcome you again in the near future. Warm regards. Your Wall Centre Team.
central location
Everyone
Very comfortable bed. Plenty of charging locations in the room. Closet had motion sensitive light, which came in very useful. These small things make a difference. There are two distinct buildings: North Tower & South Tower. Stayed in North. It seems only South Tower has a proper taxi pick up area.
Review comment
Guest Relations Manager responded on Feb 27, 2017
Dear Sal, thank you for your feedback and taking the time to comment on your latest stay experience at the Wall Centre. We truly appreciate your encouraging words and are delighted to know that you enjoyed such an excellent time with us and that our team assisted you in every way possible. We hope to welcome you again in the near future. Warm regards. Your Wall Centre Team.
Everyone
good location for walking in downtown
Everyone
Stayed here for my first solo trip. The location was perfect for walking to pretty much anything I wanted to do downtown. Even if most major attractions are about a 20 min walk the hotel is still pretty centrally located and there are a lot of shops and restaurants near by. I stayed in the south tower and the room and bed were very comfortable. l wish I'd had a room in a higher floor for a better view, but the view that I did have on the 20th floor was not too bad. The staff were very pleasant and nice. Overall I was happy having payed a little extra to be in a nice hotel and in a good location.
Review comment
Guest Relations Manager responded on Aug 18, 2016
Dear Jan, thank you for commenting on your latest stay experience at the Wall Centre. We are delighted to read about encouraging feedback and that you were entirely satisfied with our quality and services provided. It has been a pleasure to have welcomed you and we hope to see you again soon. Your Wall Centre Team.
good value
Families
Centrally located. Walking distance to everything. We had a pleasant experience and high recomment Sheraton Vancouver Wall Centre.
Dear Guest, thank you for taking the time to comment on your recent experience at the Wall Centre. It has been a pleasure to have welcomed you to the hotel and we are delighted to read that everything has been to your very satisfaction from the moment you checked in until your very departure. We hope to see you again very soon! Greetings from Vancouver. Wall Centre Hotels