Excellent hotel! Walkable to downtown and the pier
The checkin process was a nightmare. So many people were stuck waiting around the lobbies for rooms to become available. We didn't get checked in until 4pm. Their staff is rude and inconsiderate.
Would definitely stay here again. Great property!
Cesar was amazing! Concierge had great recommendations for us! Room was a great size and bed was comfy. Valet was friendly and engaging.
The staff is what makes this place! From being greeted by the Doorman to the house keeping staff! One of the stars was Cesar at the front desk! Although there was not any newly renovated rooms left, he did manage getting us a room on the 20th floor on eastern side with a view of the water and mountains! The other star was Jayden (?), he was the very knowledgeable waiter we had at the Boulevard restaurant.A very charming young man who guided us through the menu! The reasteraunt itself was definitely a ☆☆☆☆ experience! Our room room was large and accomidating(we had 6 bags) A very large window that let in a lot of light , that views of the mountains, water and skyline. The bed was very comfortable. I like soft and big! The room Although kept very clean, is starting to show its age. It needs refreshing. Need more accessible plugs for electronics, and night stand plugs would be nice, especially since I use a CPAP. Lighting could use some celing can lights in addition to the lamps. The room can be rather dark in the evening. All 'n' all I would stay here again, mainly for the staff! We had a wonderful experience! Also, we chose thus location because of its close proximity to the cruise and seaplane terminals!
Not bad
Gorgeous suite with a big bathroom with a large tub and separate shower!
It’s a lovely hotel in a great location.
Great place
Weren't at hotel long enough to evaluate; explanations of amenities certainly enticed possibilities of future visits.
This is an amazing location, staff is very friendly. Room was cleaned every other day. Great service
The cleanliness, the prompt service, the at
We Love this place. Always clean and very friendly staff
La atención del personal nada amable. Llegamos a las 11:30 pm y encontramos el inodoro tapado (clogged). No hubo alternativa para usar otro cuarto ya que a esa hora no había personal para resolver el problema. Así que tuvimos que usar el baño del lobby.
Located in Central Vancouver, The Sutton Place Hotel Vancouver is adjacent to Robson Street and within a 15-minute walk of popular sights like Canada Place. This 397-room, 4.5-star hotel has a restaurant, a full-service spa, and an indoor pool.
In addition to a restaurant that serves brunch, lunch, and dinner, there's also a bar. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 6:30 AM to 10:30 AM.
42-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free wired Internet. Beds sport premium bedding and bathrooms offer designer toiletries and bathrobes. Other amenities include minibars, coffee makers, and safes. Housekeeping is available on request.
The Sutton Place Hotel Vancouver features a full-service spa, an indoor pool, and a gym. If you drive, self parking is CAD 50 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include free WiFi in public areas, a spa tub, and conference space.
Excellent hotel! Walkable to downtown and the pier
The checkin process was a nightmare. So many people were stuck waiting around the lobbies for rooms to become available. We didn't get checked in until 4pm. Their staff is rude and inconsiderate.
Thank you for taking the time to review our hotel. We pride ourselves in meeting the highest standards in both accommodation and service, during your visit you mention areas that need improvement, and we thank you for your feedback. We assure you that your comments have been used as a learning tool and a follow-up has been made to the Department Managers. We do hope to see you again in the future.
Thank you for your 5 out of 5 review! We look forward to seeing you again soon!
Thank you for your review! We look forward to seeing you again soon!
Thank you so very much for the 5-star review! I shared this with our team, and it made everyone’s day. We really appreciate when our guests take time out of their day to give us such a glowing rating. Thank you again!
Would definitely stay here again. Great property!
Dear Guest,We wanted to express our sincere gratitude for the 5-star rating you gave us. Your positive feedback means the world to us and serves as a testament to our dedication to excellence. We are delighted to have had the opportunity to provide you with a memorable stay. Thank you for choosing The Sutton Place Hotel Vancouver, and we hope to welcome you back soon.Warm regards,Guest Services
Thank you for your review, we sincerely appreciate your comments and feedback. We appreciate that you chose The Sutton Place Hotel Vancouver for your recent visit, and we look forward to seeing you again in the future.
Cesar was amazing! Concierge had great recommendations for us! Room was a great size and bed was comfy. Valet was friendly and engaging.
Thank you for your review, it is a pleasure to read that you enjoyed your stay and service. We appreciate your business and look forward to seeing you again in the future!
The staff is what makes this place! From being greeted by the Doorman to the house keeping staff! One of the stars was Cesar at the front desk! Although there was not any newly renovated rooms left, he did manage getting us a room on the 20th floor on eastern side with a view of the water and mountains! The other star was Jayden (?), he was the very knowledgeable waiter we had at the Boulevard restaurant.A very charming young man who guided us through the menu! The reasteraunt itself was definitely a ☆☆☆☆ experience! Our room room was large and accomidating(we had 6 bags) A very large window that let in a lot of light , that views of the mountains, water and skyline. The bed was very comfortable. I like soft and big! The room Although kept very clean, is starting to show its age. It needs refreshing. Need more accessible plugs for electronics, and night stand plugs would be nice, especially since I use a CPAP. Lighting could use some celing can lights in addition to the lamps. The room can be rather dark in the evening. All 'n' all I would stay here again, mainly for the staff! We had a wonderful experience! Also, we chose thus location because of its close proximity to the cruise and seaplane terminals!
Thank you very much for taking the time to complete a guest review. I am delighted to learn that we were able to leave a positive and lasting impression on you during your stay with us. Our goal is to provide you with exceptional service and to ensure that each one of your stays with us is a most pleasant and memorable one.
Not bad
Thank you for your review! We look forward to seeing you again soon!
Thank you for the excellent rating and your positive feedback! We're delighted to hear that you had a great experience at our hotel and enjoyed its convenient location. We hope you had a wonderful time exploring downtown and indulging in some delicious pie. We look forward to welcoming you back for another fantastic stay in the future!