Royal Station Hotel3.0 out of 5.0
Recent guest reviews
Have stayed a number of times previously and given the location, you accept that the hotel itself is very dated. Booked a twin room about 3 months ago and checked in around 8pm on the Friday. The room was tiny, with one very small window. It was also like a sauna, as it was impossible to turn off the radiator and the window wouldn't open (room on 4th floor). Made for an uncomfortable sleep to put it politely. As usual, breakfast was decent. I paid around £80+ a night which for the room, was a bit of a rip off on this occasion. Shame.
We have stayed here for years, 6 or 8 times, always lovely. But this recent experience has been really disappointing. Firstly, I paid for a superior room, I have had one before and know what they look like, what was produced was not a superior room...it was a standard double...after complaining the reception would not admit that we had been downgraded...Disappointing. Then that evening, the noise of the trains was just awful compared to what we experienced before. Woken at 6 every morning, and finally on the last day we went to the leisure area, after 20 minutes we were asked to leave, because it was checkout time. We said we understood and had left the room, but wanted a quick swim before a 4 hour drive. The leisure 'assistant'was rude to be brief, awful and embarrasing really...and told us we needed to leave....if it was crowded we would have understood howver there was one other person in the spa....why was our presence so abhorrent. Just terrible customer service. However the Monday to Friday leisure staff is a lovely guy. Disappointing the hotel aren't a bit more selective with their weekend staff....
We have stayed in many different hotels in the Newcastle area and made a last minute decision to stop over for the night here on our way back to Edinburgh from a short break in York. It turned out to be an excellent idea and we wouldn't hesitate to recommend this hotel to anyone who is visiting the City, especially if travelling by train. You can enter/ exit the hotel directly from Newcastle Central Station through a door at the back of the hotel. The room had a fridge and there was complimentary Water, Orange Juice and and chocolate biscuits. There was also plenty tea and coffee provided to see us through. The staff were friendly, professional and extremely helpful. On our day of departure, we were offered a free left luggage service, which allowed us to find ourselves somewhere to grab a spot of lunch, without having to drag cases around. Situated right in the centre of everything and anything you could want from Newcastle We will definitely use this hotel again.
This was the start of a 3 night break in the North East, as a railway enthusiast I'd always wanted to visit Newcastle. What a better place to stay than the type of hotel designed for the railway traveller. This hotel didn't disappoint. Lovely reception area, elegant staircase and cosy room. You couldn't be better located for everything Newcastle had to offer. I wanted to explore a little the next day and my suitcase was looked after no problem. I'd definitely return
Have always wanted to say in one of the Great Railway Hotels and was not disappointed. The entrance hall and staircases are amazing, the room corridors wide and well decorated.The staff upon arrival were friendly as I checked in. My room on the second floor faced the station platforms but that for me that was a bonus. Train noise didn't disturb me but for those who it does ear plugs are helpfully available in room. I would say to some previous reviewers if you have a problem with Train noise don't stay in a railway hotel or ask for a room at front. The room was clean, bathroom very modern. Complimentary water and Kit Kat provided in room fridge which was also useful for storing my own stuff. Even got time to use the pool in the morning which set me up for the day. Ate in Restaurant downstairs, It was good food and good value and included a half bottle of wine.
Stayed here for the night room was excellent and really comfortable.Rooms had a small fridge with complimentary water, juice and kits kats. Bathroom was great with really good shower and great views over the town centre. Would defiantly stay again. Staff were so friendly and helpful
Stayed here for 2 nights (one being New Year’s Eve) The Hotel is very old and dated in the bar area and corridors! The room was modern and comfortable with a fridge, tv, ironing board and hairdryer. It is in a great location - only a 5/10 min walk to the shops and restaurants. There are some lovely bars and restaurants directly across the road also. The staff were friendly. We used the leisure center. This is located outside of the main building and was very bare and not inviting. The changing rooms are upstairs which means you have to walk down to the pool area in your swimming suit and towel. It’s a small pool and a small hot tub and the sauna is tiny!! We ordered room service which was a sandwich and a baked potato and beans which was nice. The room was very warm and the tv had lots of channels.
I have stayed at the royal station before and enjoyed my stay so naturally booked again when staying in Newcastle. The hotel is well situated next to the train station and a 2 minute walk to the city centre, We had booked to go to lane 7 which Is great for families, they have bowling, crazy golf, pool and ping pong tables. We then went for a meal at the gate before watching the new years fire works at the quayside from the hotel Car park. All this is a short walk from the hotel. We stayed in room 118 which is a great sized family room with 2 double beds and a good sized bath room. Only down side it is above a taxi rank so we were kept awake by people screaming and shouting until the early hours. Previous time I stayed was room 123 which is at the back of hotel and was so much quieter there. On check in the receptionist wrote on our key card that breakfast is served between 8am and 12pm. We had a nice sleep in on the morning and went to the restaurant at 11.15 to be told by staff that breakfast actually finishes at 11am! We went to the reception and explained what had happened and she got the duty manager to speak to us, I think she was called claire. We explained what had happened and she proceeded to count money to give us a refund, I was more concerned on feeding my 9 year old son as everywhere is closed new years day. I finally got this point across and she became very prickly, asked us to wait whilst she went to speak to the kitchen. When claire came back she offered us a continental breakfast which we thought was better than nothing. We were seated in the restaurant and 3 croissants were put on the table and we got tea and coffee. I think Rachel the restaurant staff said the kitchen are putting us a breakfast together and when it arrived we got 1 sausage 1 bacon 1 dried fried egg tomato and a pile of dried mushrooms. They had ran out of beans and to be honest should have left it at continental as you could tell it had been sat around all morning. My son wasn't Keane on the breakfast so I asked could he have some cereal and toast which. We got a box of rice crispies but no toast, maybe should have accepted the refund. Apart from the noisy room and awkward breakfast the hotel has a pool, sauna and jacuzzi which is partly the reason why we booked here so we could relax on new years day. If I was to stay again I would request a room at the back or maybe check out another hotel in the area as we paid £205 for one night bed and breakfast and the breakfast did spoil the experience.
The hotel is located right by the central railway station. Which is in the city centre of Newcastle. Very convenient. Reception staff were very friendly. We had booked a family room and were informed at booking that it could not be reached by lift. It was a good thing they told us in advance as there were quite a few stairs to be conquered and it would have been a nasty surprise had they not told us. The family room proved to be very spacious, consisting of 2 interconnected rooms sharing 1 bathroom. Perfect for a family with not such small children. All good so far. However, it lacked on cleanliness. The walls showed drips of substances that had hit and dripped down the walls. The bathroom has been renovated. And not been properly cleaned since. Or so it would appear. The grouting between tiles is orange, smears on the wall next to the wash basin. A shower head that does not stay in its holder. On the upside, breakfast in the morning was very reasonably priced, ample and well presented. In all, a reasonable stay. Though a cleansing sweep through the hotel (or at the very least the family room) wouldn’t hurt.
We Arrived at 14:00 check in time, told the room wasn’t ready and we had to wait half hour in the lobby. They didn’t come and tell us when the room was ready so we had to go back up to the desk to ask if our room was ready and she passed the key. Got to our room, was the tiniest room with a window looking onto a wall, no natural light. Room was dirty not cleaned or hoovered from night before. There was a black bin bag full of rubbish by the door from where the cleaning team had been in. Half hour later 2 girls came and knocked and passed us pillow cases which were damp and stunk and said you need to change ya pillow cases they haven’t been changed since the night before. £172.00 for a nights stay to be treated like that. Disgusting and I will NEVER stop again.
- Walking distance to Castle Keep and St. James' Park
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Royal Station Hotel places you within a 15-minute stroll of popular sights such as Castle Keep and St. James' Park. This 3-star hotel welcomes guests with 145 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi. It's in central Newcastle-upon-Tyne and also close to Quayside and Tyne Bridge.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start your day off with buffet breakfast, available for a fee.
Royal Station Hotel's 145 rooms provide refrigerators, coffee makers, and free bottled water. Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.
Guests staying at Royal Station Hotel enjoy an indoor pool, a 24-hour fitness center, and a sauna. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas and 10 meeting rooms.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 1951 reviews