Royal Station Hotel3.0 out of 5.0
Recent guest reviews
Beautiful hotel with an impressive reception area. Our room was a good size with a raised seating area, fridge with juice etc, smart TV, separate dressing area, bathroom with large shower cubicle as well as a bath. The room was impeccably clean, and surprisingly quiet given its handy city centre location. This hotel had all the amenities and grandeur of a much more expensive hotel. Great value for money. Couldn’t fault the place. We’ll definitely be back.
It was nice to stay at a hotel that has not made itself the generic corporate hotel. My room was compact but adequate a few hairs in the bath but other than that was clean. A nice touch providing complimentary kit kats and orange juice in the room. I had the self service fry up this morning which was good I was a bit rushed so didn’t try anything else. Staff were visible and polite without making me feel rushed or hurried. A friendly hotel that for its great city centre location was a fair price. I will stay again. I felt that the hotels decor really was sympathetic to the age of the hotel and worked but the breakfast room was the only exception I thought the quotes on the wall looked very Wetherspoons esque but just an observation was a pleasant and good value stay.
We arrived on Friday and were warmly welcomed by the member of staff on the desk and were really happy with our initial welcome, that's about as good as our stay got. We got to our room to find it very dated, and certainly not what we were expecting. The room we got in no way at all reflected the room pictured on the website. We had booked the "Superior Room", the room we got was very basic and did not command the £220.00 we paid. There were marks on the table which evidently hadn't been cleaned as well as marks on the bathtub and all over the walls. The sofa had also seen better days and was ripped around the legs. Saturday night was an awful experience, so much so we will not be staying again!! After speaking to workmen outside we discovered that the hotel had been hired out (the hotel did not inform us). Upon returning back to the hotel from a late lunch we were greeted by door staff who told us we were not allowed to enter through the main door and instead we were directed round to the rear entrance!! We were met by another gentleman who showed us which way to go, the directions being through the underpass and round to the left were we would be met by another gentleman. The underpass had signs up clearly showing pedestrians were not to use this route. When we got in to the hotel we were met by a queue at the lift as the larger of the two lifts had been blocked off (I would go as far as describing the available lift as a service lift). When we eventually got to our floor we were met by even more security staff, who I presume were there to babysit the lift we weren't to use. Also that evening the stench of raw fish was revolting and lingered in our room. We have emailed the hotel on 4 occasions, we had one reply from the duty manager saying our email had been passed to the deputy general manager. Not had anything back from them since. Once you've paid, don't expect any communications or a decent standard of service. There are far better hotels in the area at a more reasonable price.
This is the 2nd year we have organised a charity function using the Royal Station Hotel as our venue. The room set up was lovely, staff very friendly and food was good value for money. Overall they staff were very helpful and accommodating and the venue is centrally located for all guests.
Fabulous place and great location. Our requirements were well met by lovely staff and our room was lovely - high up which reduced the street noise. would definitely book again. Very convenient for visiting central Newcastle and would have liked to have spent longer in the hotel.
Stayed here in December for the Queen and Adam Lambert concert. The hotel is Centrally located right next to the train station and within walking distance to many bars, restaurants and the Metro Arena. The Hotel has an old style feel to it and the bedroom was spacious with a separate area for my wife to put her make-up on away from the bathroom. The breakfast was a buffet style and nice and hot. Friendly staff greeted us on arrival and made a great effort to find out how our stay was on departure. I would not hesitate to book here again if we were in Newcastle.
Just back from another brilliant stay at this stunning hotel. Room 118 is our favourite room. Lovely views . The pool and spa area are great. Easy access to Eldon square. Breakfast is a buffet so fill up on that.
I stayed here on this occasion on a Monday evening and it was a beautifully quiet night outside and there was no sound from the street coming into my front of hotel room. I do have sympathy with the reviewer who recently complained of noise from nightclubs throbbing for hours - this can be a real issue when staying later in the week or at the weekend. Do ask for a quiet room. The staff of this hotel are, in my experience, wonderfully helpful and friendly. I regularly leave a bag here before or after check-out whilst I am in the city and it is always safe and well taken care of. I usually get a superior double room and all rooms of this kind are spacious with a good range of furniture and mini-fridge. The hotel itself has a great ambiance in its superb Victorian building and is so perfectly located for the station.
Terrible in all aspects except great location. First room (#231) they tried to put us in was miles from reception and had no working curtains. Despite lifts to the 2nd floor it still Involved a further lengthy walk and climbing another two flights of stairs with heavy cases. Phoned housekeeping, reception and concierge for assistance with curtain issue but none of the phones were answered. (This was 4pm on a Friday, not 4am on a Sunday! ) We were the. moved to another room. Curtains were Ok but shower cubicle was microscopic and the wash basin was badly cracked. The owners of this crumbling old building should close it and undertake an entire refurbishment. Oh, and to cap it off, the Police were in the hotel on Sunday morning, so God knows what had happened to attract their attention!
This hotel has a really grand feel when you walk in, but unfortunately the lobby is the best bit. It's extremely handy for the station. Staff were very helpful and friendly (I asked if they had a spare phone charger I could borrow and they turned the place upside down looking for one, but didn't have one). I booked a single room and it was pretty run down. The air conditioner was broken and had a sign saying so attached. The only window was a frosted one that went through to the landing, i.e. not an external window. Bit weird, that. There was also a skylight with an electric blind that was also broken and stuck open. Had a go in the gym and pool. The gym is an eclectic collection of aged machines squashed into a small room with a leaky ceiling. The pool is a bit small but otherwise fine. There's a sauna and plunge pool too. Changing rooms were pretty grubby. Breakfast was entirely generic but did the job. Overall, it was fine for what I paid - this was the cheapest place in Newcastle on the night I stayed. Would I go again? Yes, to get my head down on a business trip. But it's not somewhere I'd head for a romantic break.
- Walking distance to Castle Keep and St. James' Park
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Royal Station Hotel places you within a 15-minute stroll of popular sights such as Castle Keep and St. James' Park. This 3-star hotel welcomes guests with 145 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking. It's in central Newcastle-upon-Tyne and also close to Quayside and Tyne Bridge.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start your day off with buffet breakfast, available for a fee.
Royal Station Hotel's 145 rooms provide refrigerators, coffee makers, and free bottled water. Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.
Guests staying at Royal Station Hotel enjoy an indoor pool, a fitness center, and a sauna. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas and 10 meeting rooms.
Reviews from Trip Advisor
65.0% of guests recommend this hotelTotal of 1991 reviews