Certain aspects of the stay were absolutely lovely, while others were lacking. Lovely- My (now) husband and I were eloping. We checked our bags and car in early, so we could prepare some last minute details. The concierge made the encounter quick and easy. We wanted to use the restroom before heading out of the hotel and were pointed in the right direction. Lacking- Then we encountered another employee of the hotel who inquired where we were heading. We explained we were checking in early and wanted to use the restroom. She then announced, "Oh you're allowed." Just a weird thing to say, coupled by the weird fact that she didn't make eye contact with us while speaking to us. It came off as really haughty. We ignored her, because we were too excited about our special day. But so rude! Lovely- Upon asking why were in the city, we informed the lady checking us in that we were eloping in just a few hours. We were offered the house car, given a bottle of Prosecco, and our dinner reservations were made for us. These were sincerely lovely gestures. Thank you to those involved! Lacking- As we prepared to check out of the hotel, we were told our car was waiting at the 58th St entrance. After about 10 minutes of waiting for our vehicle, we were told it was actually at the 57th St entrance, and left to carry our bags across the hotel. This was kind of embarrassing and left us feeling like undesired guests. Wanted to make this an annual experience, but it's not worth the $$.
Located in Manhattan, Four Seasons Hotel New York is next to popular attractions like 5th Avenue and Madison Avenue. This 368-room, 5-star hotel has a full-service spa along with a 24-hour gym and free in-room WiFi.
This hotel serves as home to a lobby lounge, along with a restaurant that specializes in local cuisine. Savor a meal from the comfort of your room with 24-hour room service. Cooked-to-order breakfast is offered for a fee each morning from 6 AM to 11:30 AM.
All 368 recently renovated accommodations feature sitting areas. Guests can expect to find free WiFi and 55-inch LED TVs with digital channels and pay movies. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Minibars, free newspapers, and safes are other standard amenities.
Renovated in 2017, Four Seasons Hotel New York offers a full-service spa, a 24-hour gym, and a sauna. Valet parking is available for USD 70 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include free WiFi in public areas, a conference center, and a 24-hour business center.
Certain aspects of the stay were absolutely lovely, while others were lacking. Lovely- My (now) husband and I were eloping. We checked our bags and car in early, so we could prepare some last minute details. The concierge made the encounter quick and easy. We wanted to use the restroom before heading out of the hotel and were pointed in the right direction. Lacking- Then we encountered another employee of the hotel who inquired where we were heading. We explained we were checking in early and wanted to use the restroom. She then announced, "Oh you're allowed." Just a weird thing to say, coupled by the weird fact that she didn't make eye contact with us while speaking to us. It came off as really haughty. We ignored her, because we were too excited about our special day. But so rude! Lovely- Upon asking why were in the city, we informed the lady checking us in that we were eloping in just a few hours. We were offered the house car, given a bottle of Prosecco, and our dinner reservations were made for us. These were sincerely lovely gestures. Thank you to those involved! Lacking- As we prepared to check out of the hotel, we were told our car was waiting at the 58th St entrance. After about 10 minutes of waiting for our vehicle, we were told it was actually at the 57th St entrance, and left to carry our bags across the hotel. This was kind of embarrassing and left us feeling like undesired guests. Wanted to make this an annual experience, but it's not worth the $$.
Thank you so much for taking the time to review our hotel. We grateful for your kind notes about our staff and appreciate your candid feedback on your experience at our property. I am disappointed to hear you had a less than satisfactory experience while visiting Four Seasons Hotel New York. This was any unfortunate event and we are sorry to hear that you do not feel that we handled it in the best manner. Please feel free to reach out to me directly if you wish to discuss this incident further. We hope that you will give the Four Seasons Hotel New York another chance and we look forward to the opportunity to welcome you back soon. Best Regards, Mehdi Eftekari General Manager Four Seasons Hotel New York