Excellent property. Always a win with courtyard! Rooms modern and clean. Beautiful views.
Very nice accommodations and conveniently located...
They gave us a handicapped room, said it was all that was available with no view, room was very dark because we were surrounded by 3 buildings. We were very disappointed.
We did not get what was advertised by Orbitz. We paid extra, quite a bit extra to get a room with a "view". This was only to open our window to see the wall of the building next door. IT WAS NOT WORTH IT! And to top it all off, I asked them to make sure that I would get the points at least and they informed me that I would not receive points because I paid in advance - NEVER heard of that! It's back to the Hilton for me and I will NOT use Orbitz to book hotels again.
Super location, room was a decent size & clean. The elevators were slow.
Great location near Times Square and near Penn Station. All the hotel employees were very nice and helpful. The hotel was very clean and well equipped.
Nice hotel in the part of New York City we wanted to be
Great location! However, the room is not that clean, the quilt has a bad smell.
Halls hot! And restaurant is very lackluster and missing real stuff
The first room we were given had not been cleaned and smelled of cigarettes; the second room we were given the keys didn't work - after we finally got in the phone and TV didn't work.
Quiet but close to everything. Also enjoyed the close proximity to the subway
I actually need way more characters to describe how bad this experience was and the worst part is that I know what training Marriott Staff, Maintenance, and General Management get from the Company. In this case , they all failed miserably with a customer that has used the Company for over 30 years for Business and Personal Travel to 33 Countries and 46 States. This was bad news!!!
The hotel was clean and within walk-able distance to many Time Square attractions - walk-able to Empire State Building and Rockafeller Center. Behind the desk Hotel staff was super helpful. The Concierge(s) could have been a bit more informative and helpful in tour opportunities or purchases, but they were OK. The only knock is that the lobby is a bit small : on a Saturday when many folks are trying to check in - it is a prime set up for guest challenges with each other. Perhaps a better system could be thought out. Overall, we enjoyed the hotel very much.
In between Broadway and 6th Avenue. Subway stations to the left and right. So much to see within a 20 minute walk in all directions. Comfortable rooms and staff were awesome. Will be back to NYC and this exact hotel.
The hotel is a 2 min walk from times square. Room was clean and nicely apponted but cramped which is typical for NYC. Staff was friendly. Check in was efficient. No pool. Workout room is good.
The only negative I have was the internet speed. Too slow for business travelers, otherwise it was fantastic!
Orbitz had booked us in the wrong room, the hotel told us to go rest & they would let us know when our new room would be ready. They really went above and beyond for every our every need. Super friendly crew
The hotel staff was very helpful and allowed me to leave my bags there before the usual check-in time. The location was very convenient and easy to find. The room was clean and had everything I needed.
Located in Midtown, Courtyard by Marriott New York Manhattan/Times Square is adjacent to Bryant Park and within a 5-minute walk of other popular sights like Times Square. This 244-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, a fitness center, and a 24-hour business center.
Enjoy a bite to eat at Nosh, the hotel's onsite restaurant. You can get a quick energy boost at the coffee shop/café. For your convenience, a continental breakfast is available for a fee.
The 244 rooms have an array of amenities, including iPod docks, refrigerators, and coffee makers. Guests can expect to find free WiFi and 27-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, safes, and phones are other standard amenities.
Courtyard by Marriott New York Manhattan/Times Square features a fitness center, free WiFi in public areas, and conference space. Valet parking is offered for USD 52 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this family-friendly hotel include a 24-hour business center, coffee/tea in a common area, and express check-in.
Excellent property. Always a win with courtyard! Rooms modern and clean. Beautiful views.
Thanks for sharing your thoughts with us. We're disappointed your time with us didn't meet your expectations. We hope to welcome you back soon for a more positive experience. Coral Castillo Front Office Manager
Very nice accommodations and conveniently located...
Thanks for the 4/5 rating! We're happy you had a great stay with us and appreciated our convenient location! We look forward to hosting you again soon for an even more positive experience. Coral Castillo Front Office Manager
They gave us a handicapped room, said it was all that was available with no view, room was very dark because we were surrounded by 3 buildings. We were very disappointed.
Dear Guest, we appreciate the feedback. We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience. Coral Castillo Front Office Manager
We did not get what was advertised by Orbitz. We paid extra, quite a bit extra to get a room with a "view". This was only to open our window to see the wall of the building next door. IT WAS NOT WORTH IT! And to top it all off, I asked them to make sure that I would get the points at least and they informed me that I would not receive points because I paid in advance - NEVER heard of that! It's back to the Hilton for me and I will NOT use Orbitz to book hotels again.
Dear Guest, thank you for being a valued Marriott Bonvoy member. We appreciate you choosing to stay with us. However, we apologize for the difficulties you encountered during your visit and that we were unable to provide you with the room of your choice. We value your business and your loyalty to our brand. We hope you will choose us again so that we can provide you with the experience that you truly deserve. Jessenia Rodriguez, Operations Manager
Dear Guest, we are glad you enjoyed your time at Courtyard New York Manhattan/Times Square. Thank you for your wonderful rating, and we look forward to your next visit. Jessenia Rodriguez, Operations Manager
Super location, room was a decent size & clean. The elevators were slow.
Dear Guest, we are happy you chose the Courtyard New York Manhattan/Times Square. We much appreciate your comments about how much you liked our excellent location and spacious guest rooms. Thank you for your compliments, and we hope to have you back again very soon. Jessenia Rodriguez, Operations Manager
Great location near Times Square and near Penn Station. All the hotel employees were very nice and helpful. The hotel was very clean and well equipped.
Dear Ken, thank you for writing such a lovely review about your recent stay at the Courtyard New York Manhattan/Times Square. We are thrilled to read that you loved our courteous associates and convenient location. It was a pleasure having you as our guest, and we hope to see you again soon. Jessenia Rodriguez, Operations Manager
Nice hotel in the part of New York City we wanted to be
Dear Diane, thank you for writing such a lovely review about your experience at the Courtyard New York Manhattan/Times Square. We are thrilled you enjoyed your stay and your comments were wonderful to read. We appreciate you choosing our hotel for your visit to New York City and look forward to welcoming you back soon. Jessenia Rodriguez, Operations Manager
Great location! However, the room is not that clean, the quilt has a bad smell.
Dear Angela, thank you for your review. We were pleased to read that you enjoyed your overall stay and that you liked our ideal location. However, we are sorry that you had some service issues with your room. Our housekeeping team's goal is to exceed our guest's expectations, so obviously we dropped the ball in this case. We have shared your concerns with our team and our head of housekeeping has taken action to ensure that we do not repeat these service issues in the future. We value your business and hope that you will consider us again whenever you return to New York. Jessenia Rodriguez, Operations Manager
Thanks for the perfect rating! We're happy you enjoyed your stay with us, especially our comfortable rooms. We look forward to hosting you again soon for another outstanding experience! Coral Castillo Front Office Manager