They were rude at the desk checking in. No breakfast, no one showed. Room was ok checking in but no towels or toilet paper.
This is a very disappointing Hampton property. For being in the heart of a touristy area, you'd expect a nice room. Here, the toilet ran all night, the AC was really loud. The ceiling throughout the whole bathroom was peeling and moldy. There were unsafe conditions such as bed joiners (metal rods about shin level) being left out and covered up. I tripped over them. The elevator and dining area were really hot, like there was no AC. First morning of dining there was no coffee as they said there machine was broken. This place was just really run down and the rate did not reflect that. We did express the dissatisfaction of our stay with staff and they comped our room for one night, which was nice, but they didn't express any care about the conditions.
Price was right, room was good
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This felt like a budget hotel but was overpriced for what it was. The room and furnishings were clean, but tired and a bit shabby. The staff were friendly. Probably better suited for people on vacation who want to be close to bars and restaurants, not for business travelers.
Couldnt get towels. Really loud amd nosiy at the pool because of construction and couldnt relax.
We enjoyed the option of breakfast and 24 hour gym. Pool was a little cold when we were visiting but a great option on hot days. The property is outdated, which you could tell in the bathroom with mold on ceiling and toilet not flushing properly. Staff was exceptional and made the stay pleasant. With drivers and front desk personal being exceptionally friendly.
Common areas filthy. Hallways needed to be vacuumed and elevator dirty. Room was dirty and second queen bed box spring was broken and sagging on on side.
Modern. Decor was themed to Memphis. Roof top amazing. Great location.
Close to downtown, but also close to Vanderbilt. Parking was free with my stay
Liked shuttle service to strip...great driver Bill! Very slow check in, no soaps, tissues or toilet paper in room.
Great location
Such a clean property ! The staff were all so nice too. Great to have warm cookies when we arrived too.
There rooms aren't bad and are clean, the staff were friendly and in top of everything, the hall ways need repairs, the elevator wasn a little scary, the a/c in the hallway wasnt working. The location is perfect.
Very clean. Had a shuttle that made it convenient to go downtown.
Located in West End, Hampton Inn Nashville/Vanderbilt is adjacent to Vanderbilt University and within a 15-minute walk of popular sights like Hartzler-Towner Multicultural Museum. This 169-room hotel has free breakfast along with conveniences like a 24-hour gym and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are also standard.
Renovated in 2018, Hampton Inn Nashville/Vanderbilt offers a 24-hour gym, free WiFi in public areas, and conference space. Self parking is offered for USD 25 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.
They were rude at the desk checking in. No breakfast, no one showed. Room was ok checking in but no towels or toilet paper.
This is a very disappointing Hampton property. For being in the heart of a touristy area, you'd expect a nice room. Here, the toilet ran all night, the AC was really loud. The ceiling throughout the whole bathroom was peeling and moldy. There were unsafe conditions such as bed joiners (metal rods about shin level) being left out and covered up. I tripped over them. The elevator and dining area were really hot, like there was no AC. First morning of dining there was no coffee as they said there machine was broken. This place was just really run down and the rate did not reflect that. We did express the dissatisfaction of our stay with staff and they comped our room for one night, which was nice, but they didn't express any care about the conditions.
We appreciate you taking the time to share your concerns with us, Shanna. We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.
Price was right, room was good
Thank you for the 5/5 rating, Dana! It's excellent you enjoyed your time at Hampton Inn Nashville/Vanderbilt so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
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We appreciate you sharing this positive rating, Christoph! The comfort of our guests is important to us so we can't wait to see you back again at Hampton Inn Nashville/Vanderbilt. We want to share an even more enjoyable experience with you next time.
This felt like a budget hotel but was overpriced for what it was. The room and furnishings were clean, but tired and a bit shabby. The staff were friendly. Probably better suited for people on vacation who want to be close to bars and restaurants, not for business travelers.
Thank you for the feedback, Christopher. We regret that your time with us was anything less than perfect. While we're happy that you appreciated our cleanliness and team, it's unfortunate our furnishings and rooms didn't exceed your expectations. We strive to ensure our guests have a pleasant experience so we'll be sure to discuss your feedback with the appropriate members of our team moving forward. We hope you allow us the opportunity to share a more positive experience with you soon.
Couldnt get towels. Really loud amd nosiy at the pool because of construction and couldnt relax.
We appreciate the feedback, Kristy. We're disappointed you had such challenges during your time with us. We regret the problems you had with the sound levels in the rooms and that your stay didn't exceed your expectations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
We enjoyed the option of breakfast and 24 hour gym. Pool was a little cold when we were visiting but a great option on hot days. The property is outdated, which you could tell in the bathroom with mold on ceiling and toilet not flushing properly. Staff was exceptional and made the stay pleasant. With drivers and front desk personal being exceptionally friendly.
Thanks for the nice rating, Brahmlin! We're glad to hear that you enjoyed your stay with us. We're happy that you loved our team's service. We strive to provide our guests with warm hospitality, efficient service, and clean rooms. Regarding your concerns with our condition of accommodations, we will bring those to the attention of our team as we continue to improve for the future. We'd love to share a more positive experience with you next time. Have a beautiful day!
Common areas filthy. Hallways needed to be vacuumed and elevator dirty. Room was dirty and second queen bed box spring was broken and sagging on on side.
We appreciate you taking the time to leave us this feedback, Mark. We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our team moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you.
We appreciate the feedback, Debra.It's unfortunate your time with us was less than perfect. We're always looking into feedback to continue to grow our establishment. We'll be sure to address your concerns regarding our front desk staff, breakfast options and in-room amenities with the appropriate members of our management team moving forward to help us to improve for the future.We do hope you allow us the opportunity to share a more positive experience with you soon.