This property was wonderful! Clean rooms and comfortable beds! Staff super friendly! Will stay here again!
Would be the last choice for our next visit to Nashvill.
I appreciated that parking was included with this property, as that has been difficult to find in the Nashville area without an additional fee. However, the room was haphazardly cleaned. Excrement on the toilet seat, hairs in the bathroom, multiple hairs and dirt in the sheets, dirt on the floors, very quickly wiped kitchen counter top, unkempt bed, pieces of garbage outside the room and littered down the hallway, and when I arrived the window was wide open with the room being about 40 degrees. I requested to change rooms. This room was mildly better with cleanliness, but still not great. Poorly wiped counters and appliances. Old food was in the refrigerator. I purchased clorox wipes and cleaned myself. Noisy room. In the morning (at 4:15am), after 20 minutes the shower was still barely luke warm and I was shivering. When I returned back to the hotel after work, the elevator was not functioning so I had to hike to the 4th floor, only to find that my key card had been turned off. I requested to check out a day early after I had not slept the prior night and was told I would be charged an additional $266 dollars early check out fee. Thankfully the front desk employee was kind enough to waive this fee. But after a very unsatisfactory stay for almost $500 for essentially one night, I would not recommend this location nor will I be returning.
Nice hotel on a good area. Staff was very friendly and pleasant to interact with. The room had a little bit of a cat urine smell but this is a pet friendly hotel and some smells are to be expected.
Location to downtown, proximity to dining.ease of access.
Helpful staff and good proximity to Downtown. Continental breakfast is a joke compared to other properties/hotel brands at similar price point.
Very nice facility, but lacking a few amenities that I thought were standard. Breakfast consisted of coffee, muffins, and oatmeal packages only. No orange juice, fruit, milk, cereal, eggs, etc. There are no ice machines. The kitchens have no plates, flatware, and other common household items typically found in other Extended Stays. The sounds of traffic from the busy streets are easily heard within the rooms. Shower is nice, but water pressure left me wondering if it was enough to rinse off soap and shampoo. It was, but still prefer a booster pump to increase pressure.
Great check in very pleasant staff. Thanks for everything!
The room was clean and well kept and at check-in, the woman at the counter was attentive and friendly. However, that was the last we would see if any staff member until checkout. The remote for the TV was broken and we tried to contact the desk to get a replacement or batteries and there was no one there.
Outside was very nicely landscaped and clean! The staff was very accommodating with anything that I needed and very friendly and kind. I was so happy to know that ONLY when needed to have bedding sheets changed and towels, if I needed these services. Although once a week changes are what we normally do in our own homes!! And hats off to your hotels and great to know you provide these services only when needed!😊 Thank you ☺️! Pamela S Sipe
Our room was very clean and close to lots of places. Free parking and it was close to entrance. Easy check in.
It was freezing cold when we got there inside room took allnite warm up
The floor in our room was wet and the toilet ran all night long. When I spoke to front desk they just OK we will look into it. Our feet where wet the entire stay. Would have been nice if they offered us something else.
Love staying at this location over the last 4 years. Owners did a great job remodeling. At check in the management/staff treats guests as a nuisance. It’s the only interaction they must have with guests yet they fail at it.
Have used this hotel for three to four years. Have always had good experience until recently. Staff / management seems to have changed. The best description is; the customer seems to be an inconvenience for them. Also, every evening the right elevator smells like POT, best I can tell staff is using maintenance room. Nashville has a lot of options recommend trying someplace else.
Located in West End, Extended Stay America Premier Suites Nashville Vanderbilt is a leisurely stroll from popular sights such as Vanderbilt University and Parthenon. This 114-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
The 114 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Guests of Extended Stay America Premier Suites Nashville Vanderbilt enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is available if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
This property was wonderful! Clean rooms and comfortable beds! Staff super friendly! Will stay here again!
Would be the last choice for our next visit to Nashvill.
Dian, on behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
I appreciated that parking was included with this property, as that has been difficult to find in the Nashville area without an additional fee. However, the room was haphazardly cleaned. Excrement on the toilet seat, hairs in the bathroom, multiple hairs and dirt in the sheets, dirt on the floors, very quickly wiped kitchen counter top, unkempt bed, pieces of garbage outside the room and littered down the hallway, and when I arrived the window was wide open with the room being about 40 degrees. I requested to change rooms. This room was mildly better with cleanliness, but still not great. Poorly wiped counters and appliances. Old food was in the refrigerator. I purchased clorox wipes and cleaned myself. Noisy room. In the morning (at 4:15am), after 20 minutes the shower was still barely luke warm and I was shivering. When I returned back to the hotel after work, the elevator was not functioning so I had to hike to the 4th floor, only to find that my key card had been turned off. I requested to check out a day early after I had not slept the prior night and was told I would be charged an additional $266 dollars early check out fee. Thankfully the front desk employee was kind enough to waive this fee. But after a very unsatisfactory stay for almost $500 for essentially one night, I would not recommend this location nor will I be returning.
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel Management
Nice hotel on a good area. Staff was very friendly and pleasant to interact with. The room had a little bit of a cat urine smell but this is a pet friendly hotel and some smells are to be expected.
Daniel, thank you for choosing Extended Stay America. It’s a pleasure to know you liked our ideal location as well as our courteous associates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Location to downtown, proximity to dining.ease of access.
Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you once more for choosing Extended Stay America, and we look forward to your next stay. Sincerely, Hotel Management
Helpful staff and good proximity to Downtown. Continental breakfast is a joke compared to other properties/hotel brands at similar price point.
Thank you for your stay at Extended Stay America. We are glad you liked our cordial staff and had an overall great stay. We will share your compliments with our team. We are also delighted to hear our convenient location close to downtown was perfect for your needs. However, we regret our grab-and-go breakfast offerings were not of your liking. Thank you once more for reviewing us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Very nice facility, but lacking a few amenities that I thought were standard. Breakfast consisted of coffee, muffins, and oatmeal packages only. No orange juice, fruit, milk, cereal, eggs, etc. There are no ice machines. The kitchens have no plates, flatware, and other common household items typically found in other Extended Stays. The sounds of traffic from the busy streets are easily heard within the rooms. Shower is nice, but water pressure left me wondering if it was enough to rinse off soap and shampoo. It was, but still prefer a booster pump to increase pressure.
Thank you for the feedback. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. Your comments about breakfast offerings will be shared with our brand leaders to assist them when determining new breakfast offerings. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We also regret the inconvenience caused by the noise of the street. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Great check in very pleasant staff. Thanks for everything!
Thank you for being our guest at Extended Stay America. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, and we look forward to welcoming you back soon for another amazing experience. Sincerely, Hotel Management
The room was clean and well kept and at check-in, the woman at the counter was attentive and friendly. However, that was the last we would see if any staff member until checkout. The remote for the TV was broken and we tried to contact the desk to get a replacement or batteries and there was no one there.
Thank you for your review of your recent stay. We are glad you liked your clean suite and friendly front desk staff. However, we are sorry for the issues you had with the television remote. Your concerns have been shared with the appropriate team for review and action. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
David, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management