After driving 10 hours, we were told our room was now at Spring Hill Suites, 10 miles back in the direction we came from. They had ore email and phone, but couldn’t tell us. This was such an I annoying letdown. I am furious. Our reservation was made at least a month in advance. More than dissatisfied.
It was obvious our room was not thoroughly cleaned before our arrival. Bed was made and clean towels were put out but there was what looked to be food splattered on the wall in kitchen, ice maker in freezer was off, bathroom wasn't clean and the room had an off putting smell. I have stayed at a lot of Residence Inns and they are usually great, just not a good experience this time.
We had a studio room and it was huge! Very accomodating. Full kitchen, fridge, dishwasher... great staff. Nice pool. Comfy bed. Would definitely stay here again
Went to the hotel at noon. Rooms not ready. Went back to hotel at 4pm,one of the three rooms was ready. Waited til 5:30pm and the second room was ready. Was told the third room would be a while. Went to dinner and came back at 7:30pm and third room was ready. At check out we were charged the Orbitz rate and the third room was $60.00 higher. Had to get the General Manager and we had to go ;out to our car to get the Orbitz reservations before they would change the price. With all we went through the day before you would think the General Manager would have done more. I am a Marriott Gold rewards member and I have been with Marriott for over 30 years and this is the worst I have been treated by Marriott.
Great hotel spacious room and nice staff. A quick drive to Foxwoods.
Overall it's a nice hotel, however, if you check in at night don't except any customer service. I waited 20 minutes at the front desk looking for extra sheets and no one ever showed up. I even called the hotel number several times while I waited and no one came out to answer the phone. Additionally, the pullout couch is paper thin. I felt coils instead of mattress.
Spent a night here with a friend. The suite was beautiful! It was very clean and the bed was amazing. The staff was extremely helpful and friendly and the included breakfast was awesome. Close to a ton of great restaurants! Will stay again.
I recently stayed several nights. The shower head was broken.the floors were not cleaned daily. The parking lot was 4 ft from window. The parking lot needed paving but the repaying was a slow process and blocked lots near hotel. Definitely an overpriced budget hotel. Never saw a am newspaper ...ever. I will stay in foxwoods area next time.
Can't imagine you could find a better place for your family to stay while visiting the Mystic/Stonington area. So close to all of the historic and charming attractions, but with all of the comforts of home. Great pool/hot tub area; mini tennis and basketball court. Free hot breakfast every morning with way more than the standard offerings; fresh fruit, yogurt, eggs, sausage, waffles, bagels, muffins, juice & even seasonally flavored coffees. Very comfortable beds, big flat screen TV, full well-appointed kitchen. More than enough room for guests to spread out in the common dining area. They even offer a free dinner! Mini C-store type snack bar available 24/7; business area if you need it. Nice outdoor seating area as well. And absolutely everyone on staff is extremely pleasant and really seems to care that you enjoy your stay. We saw maintenance people every day proactively working to maintain the property. Heard no one complain about anything the whole time we were there (4 days). The only problem I could imagine you having is that your kids may not want to leave the facility to visit the area attractions. Overall a tremendous value; will definitely stay there again when we take our kids back to the area.
I had a two bedroom suite that had bee newly remodeled. It was fantastic. They were remodeling the other end of the floor but you would never know it. There was NO noise, dirt or traffic from the remodelers. The only thing was the number of parking spaces available because of the construction containers.
The reason for our trip was to visit our children and grand-children. The location was perfect and they were able to visit us and enjoy the many amenities this hotel offers. It is the most family friendly hotel we have ever stayed in. The staff, from the front desk to the housekeepers, maintenance people and food servers, were exceptional - always pleasant and helpful. A full breakfast everyday, and four nights a week they had a simple supper as well. We are looking forward to staying there again next year.
Great location and we were surprised by not only breakfast, but also dinner on Mon-Thus. Room was a little "tired", but the location made up for any short-comings!
It was quite and peaseful, not to far from the attractions we wanted to see. Clean and a great spot if you travel with pets, Now I made this avearge because of comparing it to another hotel in the same mode in conway NH, that was a work of art.
The staff was outstanding, breakfast was good, and the rooms were clean.
OK place, very noisy, small pool, dirty pool. Not a very good game room, only 3 video games in a big room, with a broken pool table and a broken air hockey game. NO dvd, CD, vcr player? this is 2010! But staff was friendly, service was accomodating, and breakfast worked out well.
At breakfast, the dining area was understaffed and ran out of food, apparently unprepared for the holiday weekend. The room, however, was wonderful... as we have always found Marriott's Residence Inns to be, and we love the hotel's accommodations and location.
Olde Mistick Village is a short stroll from Residence Inn by Marriott Mystic Groton, and other popular attractions like Mystic Aquarium and Institute for Exploration are within a mile (2 km). This 128-room, 3-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.
Free buffet breakfast is included with your stay. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free manager's reception.
The 128 accommodations feature kitchens and space to spread out with sitting areas. Guests can expect 24-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and safes. Housekeeping is available on request.
Guests staying at Residence Inn by Marriott Mystic Groton enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.
After driving 10 hours, we were told our room was now at Spring Hill Suites, 10 miles back in the direction we came from. They had ore email and phone, but couldn’t tell us. This was such an I annoying letdown. I am furious. Our reservation was made at least a month in advance. More than dissatisfied.
It was obvious our room was not thoroughly cleaned before our arrival. Bed was made and clean towels were put out but there was what looked to be food splattered on the wall in kitchen, ice maker in freezer was off, bathroom wasn't clean and the room had an off putting smell. I have stayed at a lot of Residence Inns and they are usually great, just not a good experience this time.
Thank you for your feedback and we hope to see you again when your travels bring you back to the area!
We thank you for your feedback! We hope to see you again when your travels bring you back to the area!
We thank you for your feedback and hope to see you again when your travels bring you back to the area!
We had a studio room and it was huge! Very accomodating. Full kitchen, fridge, dishwasher... great staff. Nice pool. Comfy bed. Would definitely stay here again
Thank you for staying with us. Come back and visit us again
Went to the hotel at noon. Rooms not ready. Went back to hotel at 4pm,one of the three rooms was ready. Waited til 5:30pm and the second room was ready. Was told the third room would be a while. Went to dinner and came back at 7:30pm and third room was ready. At check out we were charged the Orbitz rate and the third room was $60.00 higher. Had to get the General Manager and we had to go ;out to our car to get the Orbitz reservations before they would change the price. With all we went through the day before you would think the General Manager would have done more. I am a Marriott Gold rewards member and I have been with Marriott for over 30 years and this is the worst I have been treated by Marriott.
I am sorry that you had an bad experience with us. If you do decide to visit us again. We will make sure your stay is better with us.
Great hotel spacious room and nice staff. A quick drive to Foxwoods.
That you for your response about your stay. We enjoy seeing great reviews about guests interactions and are always looking for ways to improve. We look forward to see you for any future stays at any of our properties.
Overall it's a nice hotel, however, if you check in at night don't except any customer service. I waited 20 minutes at the front desk looking for extra sheets and no one ever showed up. I even called the hotel number several times while I waited and no one came out to answer the phone. Additionally, the pullout couch is paper thin. I felt coils instead of mattress.
Spent a night here with a friend. The suite was beautiful! It was very clean and the bed was amazing. The staff was extremely helpful and friendly and the included breakfast was awesome. Close to a ton of great restaurants! Will stay again.
Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent cleanliness concerns from occurring in the future and being resolved in a timely manner when addressed with the team. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Mystic in order to restore your confidence in the Residence Inn