Skip to main content
Beginning of main content

Quality Inn Old Saybrook - Westbrook

2.5 out of 5.0

Recent guest reviews

This was your standard budget hotel, though a bit run down and dated. The biggest issue was the beds, which stopped being comfortable a few decades ago.

Very Good service and Clean Room The Pool was nice, but a bit too much chlorine

Took a trip to the casino - this hotel was the only reasonably priced hotel left for the night. The room was not the best....Paper thin walls and heard our neighbors going at it at 6AM...also the lampshade rattled everytime somebody walked, flushed the toilet, open or shut the door... it was annoying after a while overall an okay stay.. probably would not stay here again

If you are on business it's very suitable, otherwise it's not your vacation dream!

Clean, quiet and efficient - this hotel is what you would expect from the best in this chain. The room was well appointed and comfortable with a microwave, refrigerator, and coffee maker. The staff was courteous and responsive. It was the perfect location close to many restaurants and a quick drive to my client's offices. I would recommend this for any single traveler to the area. It would also be a great family on vacation hotel with good value for the price. I did not take advantage of the indoor pool but its appearance was inviting and would certainly be popular with the kids.

the hotel is severely overpriced, marginally clean, and the toilet didn't operate properly. The refrigerator was broken. I expected a whole lot more

...clean room, queit place, nice swimming pool...but...no wireless network at all in the room...

The people were very, very nice. The bed was sort of like a rubber covered morgue drawer and nothing in the room worked - remote to shower - but the staff was great about it.

I think the dining area needs improving, The atmosphere is not that great. They should move the dining area over where the bar is. And the bar should be moved close to the pool table.

[...] was the best, he offered maps, and suggestions even invited us to the lounge later if we felt like it. But the overnight person was not as friendly. He was at the computer and I asked to use a computer to check my e-mails and he said that there were no other computers, after awhile, he asked if I wanted to use the one he was on, I said yes please and he was not very happy about it. I found out later, that the computer I was on, was the one for the guests.

we asked for a non-smoking room with king bed, we got- a room with two doubles and was a smoking room. room was clean, service good, morning breakfast was good. all in all a nice place to stay for the night for the money.

Very quiet and restful place near lots to see but set off from busy roads so you don't have the typical highway hotel feel.

The toilet didn't have a lid, the garbage cans outside were full and the air condition in the room is louder than a generator. Friendly staff though.

We chose there because it had a higher rating and it had a pool. It was a hot weekend so kids wanted a pool. Although it had a nice outdoor patio next to pool you were not allowed any food or drink out there. In the room, the toilet was not flushing and there were used linens in the bed. The beds were small, the pillows were nice. A late checkout option after 11:00 would be nice so the kids could use pool one more time on day of checkout. The breakfast staff was terrible, they ran it as if it just opened. Chaos.Ran out of fruit and muffins and coffee, understaffed.

Requested non-smoking, put on the floor which just turned non-smoking, room old and smelled like a bad stale cigar.

Breakfast could have been better. We expected adjacent rooms, but that didn't happen.

Overall the hotel was good especially for the price. The rooms and the pool were clean. There were a lot of restaurants in the area and the hotel provided you with a list of places that would deliver. We had a room with a slider that was not very secure; we had a wicked cold breeze from it. Also the side entrance to the hotel did not lock so anyone could walk in. It was in a good neighbor and all but you never know. Overall I would stay again but I would request an inside room.

I was traveling alone for a friend's wedding, and thrilled that the hotel was close to botht he ceremony and reception. I herd little noise during my stay and the hotel staff was courteous and helped with directions. I will stay again if/when in that area of CT.

100 Essex Rd Old Saybrook CT

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Quality Inn Old Saybrook - Westbrook places you within a few miles (5 km) of Florence Griswold Museum and Katharine Hepburn Cultural Arts Center. This 120-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. In central Old Saybrook, the hotel is also close to General William Hart House and Connecticut River Museum.


Dining

Free buffet breakfast is served each morning from 7 AM to 10 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.


Rooms

The 120 rooms are air-conditioned and have an array of amenities, including coffee makers, free weekday newspapers, and free local calls. Guests can expect free WiFi and 27-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Ironing boards are also available.


Property features

At Quality Inn Old Saybrook - Westbrook, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.

Room options

Standard Room

King 1 | Sleeps 4

Standard Room, Non Smoking

King 2 | Sleeps 4

Guest reviews for Quality Inn Old Saybrook - Westbrook

Everyone (2) Couples (7) Business (2) Family (4) Other (3)
2

would be ok-ish if the beds weren't terrible.

Everyone

This was your standard budget hotel, though a bit run down and dated. The biggest issue was the beds, which stopped being comfortable a few decades ago.

By , from White Plains, NY on Jul 6, 2017

5

great service and clean room

Everyone

Very Good service and Clean Room The Pool was nice, but a bit too much chlorine

By on Feb 24, 2016

3

ehh

Couples

Took a trip to the casino - this hotel was the only reasonably priced hotel left for the night. The room was not the best....Paper thin walls and heard our neighbors going at it at 6AM...also the lampshade rattled everytime somebody walked, flushed the toilet, open or shut the door... it was annoying after a while overall an okay stay.. probably would not stay here again

By on Apr 13, 2015

3

business okay

Singles

If you are on business it's very suitable, otherwise it's not your vacation dream!

By on Sep 10, 2014

3

good value for the business traveler

BusinessTravelers

Clean, quiet and efficient - this hotel is what you would expect from the best in this chain. The room was well appointed and comfortable with a microwave, refrigerator, and coffee maker. The staff was courteous and responsive. It was the perfect location close to many restaurants and a quick drive to my client's offices. I would recommend this for any single traveler to the area. It would also be a great family on vacation hotel with good value for the price. I did not take advantage of the indoor pool but its appearance was inviting and would certainly be popular with the kids.

By on May 22, 2014

2

would not stay again

Families

the hotel is severely overpriced, marginally clean, and the toilet didn't operate properly. The refrigerator was broken. I expected a whole lot more

By on May 21, 2012

4

not bad...

Couples

...clean room, queit place, nice swimming pool...but...no wireless network at all in the room...

By on Jul 5, 2011

3

exactly what you expect

Singles

The people were very, very nice. The bed was sort of like a rubber covered morgue drawer and nothing in the room worked - remote to shower - but the staff was great about it.

By on Jun 28, 2011

3

nice time.

Families

I think the dining area needs improving, The atmosphere is not that great. They should move the dining area over where the bar is. And the bar should be moved close to the pool table.

By on Jan 2, 2011

4

very good value

Couples

[...] was the best, he offered maps, and suggestions even invited us to the lounge later if we felt like it. But the overnight person was not as friendly. He was at the computer and I asked to use a computer to check my e-mails and he said that there were no other computers, after awhile, he asked if I wanted to use the one he was on, I said yes please and he was not very happy about it. I found out later, that the computer I was on, was the one for the guests.

By on Aug 8, 2010