Quality Inn Old Saybrook - Westbrook

Very friendly reception clerk. Carpet in the room was filthy.

On the plus side, the employee at the front desk were very welcoming and helpful. The house maid on the 3rd floor was very helpful and friendly. the employee that managed the breakfast room was excellent in helping me as a customer. On the negative side, there is an unpleasant smell on the hallway of the hotel and in the room - It must be because of the carpets that are old and need to be replaced. The elevator is outdated, slow and could use a good cleaning.

We stayed here for a wedding that was held nearby. The hotel was clean and reasonably priced. I haven't spent much time in Quality Inns and was pleasantly surprised by the nice breakfast - scrambled eggs, sausage, fresh waffles, and the usual pastries and cereals. We booked a King room and we got a room with not 1, but 2 king beds! My husband and I both got our own King size beds ... bonus!!! My only recommendation to the proprietors is to spruce up the fixtures in the bathroom. Our sink was missing a stopper. Not a deal breaker, but noticeable deficiency. Overall, a very pleasant stay at a very reasonable price and a great location just off 95.

This was your standard budget hotel, though a bit run down and dated. The biggest issue was the beds, which stopped being comfortable a few decades ago.

Very Good service and Clean Room The Pool was nice, but a bit too much chlorine

Took a trip to the casino - this hotel was the only reasonably priced hotel left for the night. The room was not the best....Paper thin walls and heard our neighbors going at it at 6AM...also the lampshade rattled everytime somebody walked, flushed the toilet, open or shut the door... it was annoying after a while overall an okay stay.. probably would not stay here again

If you are on business it's very suitable, otherwise it's not your vacation dream!

Clean, quiet and efficient - this hotel is what you would expect from the best in this chain. The room was well appointed and comfortable with a microwave, refrigerator, and coffee maker. The staff was courteous and responsive. It was the perfect location close to many restaurants and a quick drive to my client's offices. I would recommend this for any single traveler to the area. It would also be a great family on vacation hotel with good value for the price. I did not take advantage of the indoor pool but its appearance was inviting and would certainly be popular with the kids.

the hotel is severely overpriced, marginally clean, and the toilet didn't operate properly. The refrigerator was broken. I expected a whole lot more

...clean room, queit place, nice swimming pool...but...no wireless network at all in the room...

The people were very, very nice. The bed was sort of like a rubber covered morgue drawer and nothing in the room worked - remote to shower - but the staff was great about it.

I think the dining area needs improving, The atmosphere is not that great. They should move the dining area over where the bar is. And the bar should be moved close to the pool table.

[...] was the best, he offered maps, and suggestions even invited us to the lounge later if we felt like it. But the overnight person was not as friendly. He was at the computer and I asked to use a computer to check my e-mails and he said that there were no other computers, after awhile, he asked if I wanted to use the one he was on, I said yes please and he was not very happy about it. I found out later, that the computer I was on, was the one for the guests.

we asked for a non-smoking room with king bed, we got- a room with two doubles and was a smoking room. room was clean, service good, morning breakfast was good. all in all a nice place to stay for the night for the money.

Very quiet and restful place near lots to see but set off from busy roads so you don't have the typical highway hotel feel.

The toilet didn't have a lid, the garbage cans outside were full and the air condition in the room is louder than a generator. Friendly staff though.

We chose there because it had a higher rating and it had a pool. It was a hot weekend so kids wanted a pool. Although it had a nice outdoor patio next to pool you were not allowed any food or drink out there. In the room, the toilet was not flushing and there were used linens in the bed. The beds were small, the pillows were nice. A late checkout option after 11:00 would be nice so the kids could use pool one more time on day of checkout. The breakfast staff was terrible, they ran it as if it just opened. Chaos.Ran out of fruit and muffins and coffee, understaffed.

Requested non-smoking, put on the floor which just turned non-smoking, room old and smelled like a bad stale cigar.

Breakfast could have been better. We expected adjacent rooms, but that didn't happen.