The room was quite large and very comfortable.
The cleanliness of the room as well as the pool area and the quality of the customer service at this hotel is excellent. There is no question that the next time we are in the Mystic area, the Hyatt Place Hotel will be our choice.
No complaints, facility was very clean and staff was very friendly
Customer service was impeccable! They let us check-in early and they offered us a play pen in our room for our 1 year old. In addition, they had plenty of options for breakfast. We were so satisfied with the hotel. We'll definitely return when we're in the area!
The bed was horrible and the pillows even worse! I had to go out and buy two new pillows from Walmart!!!! The rooms were incredibly small! We checked out 1 day early due to the above.
The staff was friendly, helpful and brightened my day!
Was very disappointed that the pool was closed. I usually enjoy an indoor pool and was not told it would be closed in advance
Staff very friendly and accommodating
Location was great, the rooms smell was terrible, smoked, too much moisture. The bathroom had not enough light. No napkins under the holder.
Nice big room with a comfortable bed, right off Rt 95. Staff was excellent! So much better than the places across the street.
Great location and perfect for our long weekend. Friendly staff and nice accommodations.
Room was large and very clean, pool was nice and staff was helpful Breakfast was OK Check in was quick and easy
no indoor pool
Lovely property and very centrally located, staff is super helpful.
The room was clean. Staff very friendly and willing to please. The only thing i would change is put self in shower to hold things , and very room should have a microwave.
Located within a 5-minute walk of Cornerstone Playhouse, Hyatt Place Mystic is within a 15-minute stroll of Olde Mistick Village. This 79-room, 3-star hotel welcomes guests with conveniences like free self parking, a gym, and a 24-hour business center.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Get a pick-me-up at the coffee shop/cafe.
Guests can expect WiFi and 42-inch flat-screen TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Sofa beds, sitting areas, and refrigerators are other standard amenities.
Hyatt Place Mystic features a gym, free WiFi in public areas, and conference space. There's free parking if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a computer station.
The room was quite large and very comfortable.
The cleanliness of the room as well as the pool area and the quality of the customer service at this hotel is excellent. There is no question that the next time we are in the Mystic area, the Hyatt Place Hotel will be our choice.
Thank you for your kind words and we look forward to Hosting you on your next trip to Mystic.
No complaints, facility was very clean and staff was very friendly
Thank you for the excellent rating, Joshua! It's fantastic to hear you enjoyed your stay at Hyatt Place Mystic so much! We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our cleanliness and team is much appreciated! Thank you for taking the time to share. We look forward to hosting you again soon!
Customer service was impeccable! They let us check-in early and they offered us a play pen in our room for our 1 year old. In addition, they had plenty of options for breakfast. We were so satisfied with the hotel. We'll definitely return when we're in the area!
Thank you for the kind words and we are looking forward to see you again.
The bed was horrible and the pillows even worse! I had to go out and buy two new pillows from Walmart!!!! The rooms were incredibly small! We checked out 1 day early due to the above.
I apologize that you were unhappy with your stay. I hope you give us another chance in the future.
The staff was friendly, helpful and brightened my day!
Thank you for the kind words. I'll pass on to the staff.
Thank you for the excellent review, Stephen! It's wonderful you had such a fantastic stay at Hyatt Place Mystic! The comfort and happiness of our guests are important to us. We're thrilled you enjoyed our large and comfortable rooms so much. That's what we like to see! We look forward to hosting you again soon for another amazing visit!