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Hotel is completely renovated from It's Holiday Inn days. The hotel's location is centrally located to attractions and restaurants'. Rooms are bright and clean, hotel staff was professional, friendly and informative. Lobby is large and impressive with a in house restaurant. Parking could be a problem.
We've stayed at this (Holiday Inn) property every year for our Muskegon visit, so when we heard it was getting a renovation, we couldn't wait to see it this year. In our reservation, we requested a room near an elevator and when we got there, we were placed in literally the last room in the hallway. We figured it was because they were full and let it go. We find out the next day, the hotel was almost empty. Holiday Inn always had a continental breakfast, which we paid extra to be sure to get only to find out that this Mariott doesn't do that most days. We had to choose from a menu. We also had hit and miss housekeeping. One day, we came back from the beach hot and ready for showers in the evening to find our room hadn't been touched. Instead of fixing it, they gave us a bigger trash bag to put our trash in and I was told to go get my own towels from the gym. The lobby is spectacular, but the room renovations (at least where we were) were poorly done - loose ceiling tiles in the bathroom, cracks in the wall and ceiling paint, rusty air vents. I don't know if it was because we were there right after they changed hands and were still figuring things out or if this is how Mariott operates, but we won't be back to this property next year.
Newly renovated hotel. Greeted with a smile at check in. Staff was friendly. Our room with two beds was clean and bright. Comfortable and quiet. I would definitely stay here again. One thing...coffee (Starbucks) in the lobby got a late start and was not open at 6:30 am. The lady at the bar was extremely helpful and warmed a sandwich I purchased and got us some coffee. Very sweet of her.
I have mixed feelings about this hotel. It's like I want to give it multiple ratings. I would rate the rooms 4.5, the only bad thing was our first room had a musty smell. It wasn't too bad though, so we stayed. As we're watching TV about 930 at night our cable goes out. They said they would send someone, but ended up asking us to change our room. We lugged our stuff to another room which was on the opposite side of the hotel so no view of the water (which we had requested in the beginning). Called down and they found us another room two floors down with a slight water view. When I travel, I like to ask the front desk staff for recommendations on places to eat, etc because I figure they would know. The guy suggested a place but then admitted he's never been there before and just started listing all the places that were close. I can look that up myself. Finally, the bed was extremely firm which was fine for my husband but killed my back and had me tossing and turning all night and waking up with a stiff back. So overall, pros and cons. Not sure I would stay here again.
We stayed at the Delta for my nephew’s wedding which was right across the street. We were skeptical about the hotel due to several negative comments on a few review sites. In all, we had 7 rooms between 20 of us. Immediately, upon our arrival we felt very comfortable with the staff and the environment. My group arrived late and check-in was quick and welcoming. Our request for adjoining rooms was fulfilled. The rooms were clean and comfortable. One of our rooms did not have bath towels and a call to the front desk was immediately answered and towels to the room within 5 minutes. During our two night stay all our needs were met and the front desk and cleaning crew were very attentive asking if we needed anything several times. Check out was quick and the billing was accurate. The restaurant had a great and reasonable priced buffet on Sunday morning. I am not sure what prompted the negative reviews that made us concerned about the Delta, but if there were problems as the new facility was opening they have definitely made adjustments. I would recommend this hotel to anyone staying in Muskegon!
I was very impressed with this hotel. Great location downtown to walk around and explore some fun spots. The hotel was new and modern, staff were really nice and friendly. The pantry was well stocked but no place to sit and eat. You need to take everything back to your room.
Clean and comfortable rooms. Bed was spectacular! Had a chopped salad in the restaurant which was fantastic and it was reasonably priced. Melissa was my server and she is wonderful and did a great job with making my cosmo's too. The hotel desk personnel were very pleasant as well.
The hotel is beautiful. The front desk staff was great. When we were checking in, I noticed a sign that said the pool area was out of service. I was pretty disappointed that no one had told us that when I made the reservation; half the reason we were even staying in a hotel was because my 5-year-old loves to swim. When I expressed my displeasure, the gentlemen let us know that we could go swimming at a hotel property down the street. They had a beautiful heated saltwater pool and we all had a great time. The parking was a little confusing, but after we first checked in, we realized we needed to pull in near the front door to get a spot on the upper level to not have to lug stuff up 2 flights of stairs. Some signage to that fact would be a useful improvement. The hotel is in a perfect location for a quick family getaway--we walked to the Lakeshore Museum Center, a good BBQ place, and the USS LST 393 museum. Our only complaint was the very noisy seagulls in the morning...but hey, it's on a lake. Also I had no idea there were shades behind the window sheers. So it got really bright in the morning!
I was told the renovations were spectacular. The rooms were nice - but must have been horrible before to get the raves. Were this hotel fails, is not on the rooms, it is on the quality of service from staff, the poor restaurant service and even worse bartender, the poorly stocked "concierge" suite, the odd parking and the inconsistent cleaning. Where to begin? Parking garage lower levels lack an elevator, stairs and exits to lounge are not marked or poorly marked, and did not ever appear locked, despite the distance from overnight staff and security. Front desk, with one exception, Jasmine, were disengaged. Restaurant was overwhelmed the first night - took 20 minutes to get a drink, and that from a runner. No waitstaff ever stopped. I found the second round myself at the bar, and paid for both rounds since I didn't think we would see waitstaff ever - and 90 minutes had gone by, Bartender thanked me for honesty - and ignored me entirely the next night. Asked for drinks, she said she was busy, would get right back to me, and then walked away (after 5 mins of ignoring me) and announced last call, starting at the far end and asking each patron for a last order. I just wanted my first. The "concierge" lounge ran out of everything, constantly, and was oddly stocked: 4 bagels in the morning, with no refresh, a container of granola, al;most empty. No cereal. Nothing hot. No muffins. But chips all day and night. A gourmet coffee machine for espresso, etc, but nothing for plain coffee. Housekeeping was not happy when we wanted to get in our room at 4 pm. They forgot towels, bath mat the next night, but were kind enough to leave a two day old cheese tray. Thankfully they remembered to take the tip. Overall, it is a decent location for visiting downtown Muskegon and neighboring towns, but this is NOT a full service hotel, by any standard, and is not worthy of the Marriott brand.
I stay out 150+ nights a year in various brands, more than half of these nights are in Marriott’s. This is by far the worst experience I've ever had at ANY hotel property. Initially I was looking forward to this stay as the prior hotel before it was rebranded (Holiday Inn), was run down and needed updating. The rooms are updated and decent, however, it doesn't seem like they replaced the A/C units when they remodeled the hotel. First Issue - Employees when checking in didn't seem confident in what the check-in gift was for reward members. My prior experience with Delta hotels and Marriott properties without breakfast is they'd give a voucher for each night of stay, I was only offered one voucher for a 4 night stay, I opted for the points instead. My co-worker who checked in the same day was offered two vouchers, I'm unclear what this properties actual reward members check-in bonus is supposed to be Second Issue - My room was 76 degrees and humid I immediately turned the A/C on max to cool the room down. After a few hours I noticed the room wasn't cooling down at all, the A/C unit was barely kicking out any cold air. I went down to the desk and they said they would have someone look at it the next day. This was by far the worst night I've ever spent in a hotel room, it was hot, humid, and miserable. Not what I'd expect from any hotel brand, let alone a Marriott property. Third Issue - I go back to my room the next day after work and the A/C still was not working, *no one ever* came to fix the issue. I go down to the desk and they just switched me rooms, judging by how they reacted I'm guessing this isn't the first time they've had people complain about the A/C in the rooms. Fourth Issue - Get into the new room and same thing, room is hot and humid. I turn the A/C down, it blows out cold air but can barely keep the room cool. It took about an hour for the temperature to drop from 75 to 73 degrees. At this point I'm exhausted from not sleeping the night before due to sleeping in a sweatbox, so I decide to take a quick hour power nap. I wake up drenched in sweat and the A/C was off. I get up, the temperature was up to 76 now, as I'm checking the thermostat (which was set to the lowest possible temperature, I think 67), the AC turns on again. I go downstairs, come to find out the A/C is motion sensitive, so if you go to sleep, the A/C will turn-off and you need to get back up every so often to activate it again. I have never seen something like this in a hotel room before, I don't know who thought it was good idea, but it's a horrible idea. I immediately checked-out and went to a different hotel. This is by far the worst hotel experience I've ever had, I cannot believe I spent money the first night to sleep in a sweatbox. I would not recommend this hotel to anyone.
Located in Nelson, Delta Hotels by Marriott Muskegon Downtown is adjacent to Frauenthal Center for the Performing Arts and within a 5-minute walk of Muskegon Museum of Art. This 201-room, 3-star hotel has conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is available for a fee.
A flat-screen TV comes with cable channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a refrigerator, a coffee maker, and free newspapers.
Guests staying at Delta Hotels by Marriott Muskegon Downtown enjoy an indoor pool, a 24-hour fitness center, and a spa tub. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with concierge services and dry cleaning/laundry. Additional amenities include a sauna, free WiFi in public areas, and conference space.