Quality Suites2.5 out of 5.0
Recent guest reviews
The only reason that I did not rate as excellent is that there are some minor maintenance issues in the room. The towel bar is coming off the wall ( please put a towel bar closer to th shower ). The tub and shower valve spins all the way around ( shouldn't do that ) makes it hard to find the temperature you want and to shut off. And the bath fan does not work. However the room was very clean and the staff was great. If I have to come bak to the area I will stay here for sure ! Oh and the bed is super comfortable!
I was in town for business and we stayed here. The guy that works with me said he saw roaches at the coffee maker in the room. Then the next morning when I was getting in the shower there was a roach in the shower and 2 on the wall next to the frig. I've scratched all day long. 👎👎👎👎
The hotel was nice, great location that met our needs. Room was a little small to be considered a suite. The front desk staff were all very nice and professional. We returned to the room after attending a funeral wanting to rest and relax. The cleaning staff had replaced the towels and emptied the trash, but that was it. The beds weren't made, one person in our party had slept on the sofa and they left the rumpled sheets spread out on the cushions. The bathroom wasn't touched except for swapping out the towels. The trash cans were full, so we had left some trash (plates, cups and empty water bottles) on the table next to a trash can; it was all still there, they hadn't taken it. Also, the small refrigerator was leaking water onto the carpet.
Room itself was okay, needs some updating. The disgusting part was the family of cockroaches sharing our suite. My husband went to the front desk with evidence to complain & was told they just sprayed that room, spray the whole hotel, it might actually take care of the problem. Would I stay there again, to quote The Raven "Nevermore".
As soon as we arrived to check in Brett was cheerful, welcoming and wanted to ensure that we had a comfortable stay. Brett's attitude (and the fluffy bathroom towels) are my reasons for rating at 3 rather than 2! Our first room, 309, had a badly damaged AC casing which had been stuck together with tape. As the AC was only inches away from one side of the bed and I did not want to risk injuring my legs when I got out of bed, I asked for a room change. We were then given the key to 306. The AC casing in this room was even worse, with sharp edges almost guaranteed to take a chunk out of my leg! When I returned to reception I suggested a change of floor. Brett got the key for 213 and said he would check it out first, whilst I appreciated his offer, I said that I would check it myself and ring down if there was a problem. Third time lucky as this room did not have damaged AC casing. The bed was much further away from the wall too, so offered more space to move around. Sadly, however, room maintenance was again poor. A bulb missing from the standard lamp, a large stain on the carpet near the sofa, bathroom vent blocked and one facecloth badly stained.
Obviously this is not a five star/five diamond facility, but if you are looking for a nice place to stay with a comfortable bed, and space enough to turn around in your room, this is a good place to stay. I was very pleased with receptionist, Grace. She provided excellent information regarding a good place to eat Hillside Grill which is next door to the hotel and an easy walk. The pool is an excellent size for an exercise swim. I happen to have it all to myself, it could get crowded if the hotel were full. The pool ceiling is in disrepair and should be fixed. Having read previous reviews of costs, in my opinion it is not too far out of line with most hotels. If it is recognized name hotel they will all charge over $100 a night. They are all over priced. The rooms are well furnished, and the bathroom have had some modern upgrades, although fairly basic in amenities. Bottom line, I'd come back if I'm in the area.
The staff was very friendly and accomodating, the room was clean although somewhat dated and we were very comfortable. The only negative was the breakfast. As with most hotels the free breakfast was very ordinary to poor. The juice was watered down, they use cheap cereals, and the waffles were average at best, but we got a good rate through Orbitz and would definitely stay here again as cleanliness and price are our main concerns.
To be honest, the staffs were nice, friendly and helpful but in fact , it doesn't deserve this high price it should be in between 50 and 60. The breakfast was not good and some suppliers don't work well. Also, there is a disgusting smell in aisles they should take care of it.
Room was clean and beds were comfortable. However, lots of black mold - in bathroom and all over the place in indoor pool. The pool ceiling was disgusting - mold everywhere and parts of ceiling cut out and falling down. Cushions on loungers very stained. Hall ceilings in hotel also had lots of mold damage - drywall cut out and stained. Last, the breakfast - terrible. They had they yellow rubber looking discs that I assume we're eggs, biscuits were hard as a rock, apple juice tastes like mold, expired yogurt, and nasty looking fruit. Shouldn't be paying more than 40 bucks for a room here. Again, room was clean and bed was comfortable. Just couldn't look past all th many issues this hotel has that should be addressed with being a Comfort Suites
Stayed one night upon our arrival in the States and then three nights before leaving. Pros: Safe, clean room with friendly staff. Cons: Overpriced. Dated and worn down interior. Will not stay here again. Should have checked reviews before our visit. Stay here and you'll be paying $100 for what should be a $50 room.
- Free hot/cold buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Indoor pool
Quality Suites places you within a 10-minute drive of Panther Creek State Park and Millstone Golf Club. This 82-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. It's in central Morristown and also within a 20-minute drive of Great Smoky Mountains Expo Center.
Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9 AM. You can get a quick energy boost at the coffee shop/café.
All 82 air-conditioned rooms provide sofa beds, microwaves, and refrigerators. 32-inch LED TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard.
At Quality Suites, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.
Reviews from Trip Advisor
41% of guests recommend this hotelTotal of 51 reviews