ok first off fridge in room did not work, so could not keep our food cold, or our drinks cold, had to relay on ice maker on first floor and we on 3rd, , next, if we are to stay there multiple nights wouldnt u have maids come in and give us fresh towels and wash cloths and clean up the room while we there take trash out etc????we thought this was 5 star hotel, when we booked it, definately wasnt, everything we had to ask for, plus supplys down stairs was empty never restocked, went to get tooth brush no tooth brushes in house,
Got to room and door wasn’t shut. Discovered the door was loose on the hinge. Had to fight the door the entire stay to get it to shut or open. Got in the room and discovered the bathroom door handle was falling off. Went to put drinks in the refrigerator and discovered two bags of food in the refrigerator. The next morning was going to hang the Do Not Disturb sign on door but there was none. Ok, well they can just clean the room then, right? WRONG. Got back to the room that night to find the room hadn’t been touched at all. Very disappointed!!
Hampton Inn Newport places you 13.5 mi (21.8 km) from Great Smoky Mountains National Park. This 72-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.
Free on-the-go breakfast is served each morning from 6:00 AM to 9:00 AM. For a nice break, mingle with other guests at the free manager's reception on select days.
Hampton Inn Newport's 72 air-conditioned rooms provide microwaves, refrigerators, and dishwashers. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Coffee makers, free local calls, and safes are also standard. Housekeeping is available on request.
Guests of Hampton Inn Newport have access to an outdoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Additional amenities include a 24-hour business center, a free grocery shopping service, and free newspapers.
ok first off fridge in room did not work, so could not keep our food cold, or our drinks cold, had to relay on ice maker on first floor and we on 3rd, , next, if we are to stay there multiple nights wouldnt u have maids come in and give us fresh towels and wash cloths and clean up the room while we there take trash out etc????we thought this was 5 star hotel, when we booked it, definately wasnt, everything we had to ask for, plus supplys down stairs was empty never restocked, went to get tooth brush no tooth brushes in house,
Thank you for being our guest.
Thank you for choosing Hampton Inn Newport.
Got to room and door wasn’t shut. Discovered the door was loose on the hinge. Had to fight the door the entire stay to get it to shut or open. Got in the room and discovered the bathroom door handle was falling off. Went to put drinks in the refrigerator and discovered two bags of food in the refrigerator. The next morning was going to hang the Do Not Disturb sign on door but there was none. Ok, well they can just clean the room then, right? WRONG. Got back to the room that night to find the room hadn’t been touched at all. Very disappointed!!
Thank you for choosing Hampton Inn and for taking the time to let us know where we are falling short. I apologize for the issues you experienced in your room. Your comments have been discussed with our maintenance and housekeeping departments and necessary actions have been taken. As an effort to reduce exposure to our guests and staff, housekeeping services are only being offered by request. Anytime that you would like your room serviced, please let us know before 8:00 am, and we will be happy to service your room. Thank you for being our guest. We hope you will give us another chance in the future.
I apologize for the inconveniences you faced during your stay. As a part of the Hilton Clean Stay program, housekeeping only enters the room as requested. We are happy to schedule housekeeping for your room when requested. We do have complimentary toothbrushes, toothpaste, etc available at the front desk. Thank you for your feedback and for choosing Hampton Inn for your stay.