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Mercure Manchester Piccadilly Hotel

4.0 out of 5.0

Recent guest reviews

I had booked this for a weekend away with my boyfriend and had got the news my grandma had passed away soon after. Contacted them to ask for a refund as I needed to cancel my booking under circumstances most people would be sympathetic towards however they told me I would have to pay the full amount for the room. Definitely won’t be booking with this hotel again. Very disappointed with their service.

Me and my boyfriend stayed here between Christmas and the new year for just one night. We wanted somewhere central and reasonably priced. The price was good, but was soon knocked up by the time you chuck £20 parking fees in, which in my opinion is outrageous! Hotel guests should be offered discounted parking prices considering its in the city and there’s not much choice to park around! Reception welcome was nice, the woman was very polite and friendly. Our room was on the 11th floor, 1117 I think it was to be exact. The views from that height were really good, however the room was fairly disappointing. I understand we paid low budget but for a 4* hotel I expected the rooms to be a little more modern even in the basic rooms. The rooms were small and the old fashioned decor made it feel even more enclosed. We didn’t make a fuss as we were going out all day and night and just needed somewhere to get ready and have a decent nights sleep. When we got in at about 1am, we noticed that the toilet wouldn’t flush. Instead, it made a very irritating trickling noise as the basin filled up ever so slowly. To flush the toilet we had to fill up the bin and physically throw water down to flush. It was a pain in all honesty but at 1am we were knackered and didn’t want to wait around for a night porter to attempt to solve the issue. In the morning we showered and checked out at 12, which to give credit is a good check out time, it allowed us to rest in. Our room also had really good black out curtains and there was no noise other than the tricking toilet. The shower was okay, bathtub was stained with old shampoo and other questionable stains. On check out the receptionist was quite abrupt, no questioning of how our stay was or any nice goodbye gestures. In fact I had to converse with her as she tried to hurry me along to make her aware of the toilet issue. She didn’t seem too phased by the issue and quickly pushed me along and out the door. Overall, the decor of the hotel is tired and lets down the atmosphere a bit. The hotel is in such a wonderful location and it’s a shame, as something as a lick of paint and some new furnishing would really revamp it and make it worth the 4* status.

When we checked in the staff were slow and had poor communication skills hardly a word about the hotel and especially about parking costs. When we booked this for a business trip the website made no mention of the cost of parking which for two nights was and extra £40 very expensive especially as the site only mentions parking after you click on a small plus sign. The service was poor and the room tired and very average the heating was intermittent. Do not expect reliable wi Fi as it is painfully slow. Do not go here

There's one real good thing about this hotel: the location right next to Picadilly Gardens. That's it. Ok, it's cleanish - but not spotless, I had some stains on my linen which hopefully just stayed in after washing. The rooms are tiny (at least the standard ones like mine). And obviously not really refurbished since the early 70ies. Yes, the bed was good,box spring standard like you would expect in 2017. But all the rest: the heating via aircon worked in just one setting: MAX. Ever slept under the stream of a blowdryer? The safe was there. But unfortunately not fixed to the shelf, therefore completely useless. Always thought a fridge would be part of a 4-star-hotel? Not in this place.... Breakfast: oh deary me.... served in a place with at least 400 square meters dominated by a massive bar with lame joke signs. The stations randomly spread over the whole place. The porridge staged in the middle of a 10m long bar with dramatic curtains. So you had your morning workout just by picking up your tea and stuff. But wait: first thing which was explained at the entrance - hot meal buffet out of order. But no problem, just tell the staff what you want. So a real nice lady in her seventies appeared in a real dirty abron (poor old girl, having her work in such a degrading outfit is a shame) and took my order. What I got was unbelievable: the scrambled egg remained vaguely of what it should be but had a thin yellow crust. And obviously less than one egg on a kilo of mass, no idea what the rest may have been. The sausages completely without any test but dripping of fat. They messed up even the baked beans - they also had a thin dry crust. Did I mention that I came to breakfast at 8 when the food should be really fresh? Overall: if you need a central location and no safe or breakfast it's ok-ish.

We have previously stated at this hotel and had a wonderful time, with a large room, excellent views and lovely food. So we thought nothing of booking it again for the 1st weekend in December. This time was so different.. the room was disappointingly smaller although the view over the square was nice. It was definitely in need of a refurb, with stains on the bath, shower curtain loose with rings missing, carpet stained etc. No real complaint about the breakfast. Good selection and cooked fresh. The lifts were a joke, we waited 20 minutes for a lift on a few occasions as one of our group was unable to negotiate the stairs. We didn't moan and we laughed it off. However, when booking for the weekend we had booked the festive lunch as stated in the brochure.. only to be told on the day that Sunday lunch wasn't being served and none of the staff were aware of it, which to me means a lack of management and an obvious training issue. We have tried to email the customer services but to date we haven't received a reply. We are really disappointed with the service and lack of contact from such a supposedly 4 star hotel.

Excellent reception on our arrival and our room was amazingly set up with everything we needed for our stay and more! Thankyou to the reception staff who made our stay already so brill!would definitely recommend stay at the mercure Manchester Piccadilly for any occasion!

Hotel is in a good position but the rooms are very small for the price paid. I be never seen such a dysfunctional checkin/checkout procedure which was needlessly slow! To top it all we were then charged to store luggage after checkout! I have stayed in in hotels all over the world and have never been charged to store luggage! It’s just tacky!!

The car park was roof top, next to entrance. I use a wheelchair and the lift from the car park was broken so had to be carried down and up the four steps on arrival and then on departure. All staff were very pleasant and helpful. The room was good and quite spacious, with full accessibility including the shower/wet room. Query over room service as paper rubbish remained on floor from day one into day two. Breakfast was disappointing and not to the same level as last year. The hot buffet was, at best, cool. Tea and coffee were also self service but good to drink. We had one evening meal. We had prepaid £30 and received food to value of £22? It was explained to us but did not really understand.

Me and boyfriend have just returned from another stay at Mercury Manchester Piccadilly, and again it didn't disappoint! We arrived an hour early and I went to see if we could check in, she said our room was ready and we could check in and go up. As I was checking in and noticed I'd put that it was for a birthday and that a birthday plate would be sent up to room, it was my boyfriends birthday 2 days previous, and he wouldn't suspect a thing! We booked a city view room in number 1419, room had a lovely view, albeit the window was a little bit dirty, on the outside though! The room itself was spotlessly clean, and fairly modern, my only little issue was the shower curtain, it continuously stuck to me whilst I was trying to shower, but that's just personal preference, it would have been better to have a shower screen, and it's a whole lot cleaner to have one of those too! We arrived back at the room in the evening to be greeted with the birthday plate and my boyfriend loved it. The hotel is in a great place for shopping and for bars and restaurants with the northern quarter a five to ten minute walk & deansgate and spinningfields another 15 minute walk in the opposite direction. All in all, another great stay and I'm sure we'll be returning in the new year!

Small room. Breakfast poor. City view room poor. Would not recommend. Over priced. We have stayed in mercure hotels but this is by far the worst. Staff telling is we could not sit in certain areas for breakfast. Breakfast stands all separated...still got my steps in!

Portland Street Manchester England

Hotel highlights

  • Walking distance to Arndale Centre and Manchester Art Gallery
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Located in Market Street, Mercure Manchester Piccadilly Hotel is within a 10-minute walk of popular sights such as Arndale Centre and Manchester Art Gallery. This 280-room, 4-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi. It's in central Manchester and also a short walk from Affleck's Palace and Manchester Palace Theatre.


This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 8 AM to 10 AM.


The 280 rooms are air-conditioned and have an array of amenities, including coffee makers, free newspapers, and phones. Guests can expect free WiFi and LED TVs with digital channels. Bathrooms have hair dryers and free toiletries. Desks are also included.

Property features

Mercure Manchester Piccadilly Hotel features free WiFi in public areas, 10 meeting rooms, and conference space. Self parking is offered for GBP 20 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, express check-in, and express check-out.

Room options

Classic Room, 2 Single Beds

Twin 2 | Sleeps 2

Privilege, Room, 1 Double Bed

Full 1 | Sleeps 2

Superior Suite, 1 Double Bed

Full 1 | Sleeps 2

Classic Room, 1 Double Bed, City View

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

72% of guests recommend this hotel

Total of 3115 reviews