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Mercure Manchester Piccadilly Hotel

4.0 out of 5.0

Recent guest reviews

You never get a second chance to make a first impression A well known marketing slogan and one which Mercury Picaddily would do well to ponder upon . My first impression of the reception ( once I had found it as it is on a different floor to the Hotel Concierge in the entrance hall ) was that it was unstaffed and under pressure Turns out the computer system was ‘down’ This could happen to anyone . However it’s what you do about it that counts Mercure’s 2 receptionists approach was not to tell those of us queuing that there was a problem but to simply ignore myself and the others until it was’ my turn’ I had inferred from the overheard conversation between the 2 people at the reception desk and the the staff that all was not going well. Raised voices and lots of unhappy body language never bodes well ! I was told that I cont check in and that they had no idea when I could do so . No apology . I pointed out that I didn’t want to just stand in reception and was told I could go to the 3rd floor bar and have a complementary drink Not ideal and offered with poor grace by a very irritated duty manager who appeared to be personally affronted by my lack of enthusiasm for this option . Customer service being at the heart of the Mercure experience I asked if someone would telephone through to the bar to let us know when the system was working again . This was the cue for a huge scowl and a raised voice as the duty manager stressed she was a MANAGER and that she was doing her best ….. The only upside of the trip to the bar was that the hotel advertising focuses on the views as a unique selling point and that these are enhanced by floor to ceiling windows, It was indeed an uninterrupted view and very panoramic . I could see Primary, Burger King and thenTravelodge with barely the need to move my head! A glance downwards also allowed me to appreciate the tram stop . (See my pictures so that you too can fully enjoy them too ! ) Eventually (an hour later ) I was able to get to my room . Let’s just say it was mediocre and on the cramped side I ordered room service and there was no room for myself , the staff member and the food tray to easily negotiate getting the food onto the table. I decided to go for the simple choice of Caesar Salad Not too much can go wrong with that …. The Mercury excelled itself in ingenuity I have never seen a Caesar salad like it. No discernible sign of either cos lettuce leaves or Parmesan shavings ( described as Italian cheese in the menu) Definitely not croutons just a few hard crusts It looked as though someone had helpfuly chewed it for me in advance to save me the trouble ! ( see picture which doesn’t even do justice to how soggy it was !) The whole experience was not a good one . Was there anything positive about my stay ? Well They left me a gift in my room . It was a chapped lip balm and to make my stay more interesting they had left it on the floor partially hidden by the curtain ( see picture ) Sadly I think it may actually have been that they didn’t clean my room before offering it to me I decided not to stay for breakfast and was pleased thatVirgin Trains had their lovely Eggs Benedict on the menu on my journey home

on arrival turned in to wrong car park as there is a ncp car park right next to the hotel entrance a costly mistake as there was no were to turn or free time to come back out. when found the correct entrance and boked in to my room was told to use pay and display out side the entrance, tried to use the pay and it would not work, ask the receptionist and she said to could sort this out Hello I was just asking you about the car park when I checked in could you not sort it then that's 20 ins I'll never get back messing with the pay and display. Room was ok nothing special bathroom need a bit of TLC. function was great room was of a good size looked great with the chandeliers. drinks over priced as usual at this venues who doesn't these days. Breakfast was average self service warm food no scrambled eggs. different station for other foods bakery and cereals. for the price of rooms and breakfast are to high for this standard of hotel you need to up your game. all staff very pleasant.

this hotel is right in the centre of Manchester and so well placed if you are visiting the city. its reasonably priced. We arrived after check in time started only to be told there was a problem with their computer systems. there was no back up and so we were sent away (we were told to go for 30 minutes but decided to go shopping so did not return for three hours). when we returned we were told the computer was still down and to go away again. My wife was breast feeding and without our son she was in need of some privacy to express some milk. Staff repeatedly ignored us. We could see them speaking to a manage who refused to come over. in the end it turned out they had a printed list of rooms all along and so could have given us a room. there was no offer of compensation for this error and inconvenience and there poor service from the staff. the consierge was however very helpful the next day, so some of the staff are polite and considerate. The room itself was small and the city view was of some roof tops in china town, It was clean but the tea and coffee allocation was minimal. if you need a base in the city centre it is worth considering but if you want a little comfort for a relaxing trip try one of the other hotels at a similar price.

We stayed here for one night after returning home from holiday to save us travelling to London the same day. The hotel was stylish and comfortable and is located within walking distance to Piccadilly Station so is very central. The only irk for me is the two single beds pushed together to make a double. It's a small thing to be bothered by but a true double always makes for a better night's sleep without that dip in the middle! We would stay here again.

We booked the hotel for it is convenient central location between train stations for one night. Having read some of the recent reviews we did reconsider, but having paid in advance thought “got to do it” and found that our experience was really good. Only two niggles in the stay. The hotel overlooks the concrete of Piccadilly Gardens. No one is every going to describe central Manchester as a pretty city, it lacks green things like trees and grass, but it does have a vibe that is hard to miss. The location is good for this and some of the older classical architecture nearby. This is not part of that classical look, it’s very blocky and office like from the outside. It get much better on the inside. The entrance is not facing the gardens, had a concierge/security there each time we passed it and a lift to check in on the first floor. There’s a bar and eatery on the third floor with a view and above hat lift access is key controlled, something every city centre hotel should have. The check-in was quick and easy, if not overly warm, A smile does not go amiss, even if yo don’t feel like it. We had a standard room on the 8th floor, and having established we were not there for the view, the room was very good. A nice temperature (neither too hot nor cold), comfortable bed, work/dressing table with chair, another chair, coffee, iron/ironing board and amply hanging space. A big plus was a safe with plenty of space to hold laptop and tablet. A good TV about the right size for the room finished off the main area. It was “cosy” – I’ve had smaller rooms but this was just slightly below average. Perfect some a one or two night stay. The bathroom was long and thin, good shower and towels. There was no sign of any of the “decay” mentioned in other reviews, this was well kept and comfortable three star accommodation at a very good price for the area. The biggest issue was the Wi-Fi. It is free, possibly because it would be robbery to charge for it. The signal was weak and even when on it the throughput low – it felt like poor Wi-Fi combined with low speed internet access. If the hotel wants to be more “business” it needs to address this. As a telecoms consultant by profession I could see reasons for it – building style, amount of concrete, proximity to lifts, air con etc., but these can be overcome with investment. Would we stay again? Yes, absolutely, as it’s good value. For work, probably not. There are better work hotels nearby.

The rooms are just OK. Their heating system is not stable so I froze in my room and anywhere else in the hotel. The restaurant was equally cold and it took about 40 minutes to get a warm soup. The wifi is not great at least not when you are travelling for business. Too bad as the people were really nice, but the infrastructure needs significant improvement.

I'm currently at the Mercure for a business trip. The room is dated, not filthy but not in a great condition. Bit of a nit pick but finding several long brown hairs stuck to the bathroom wall does not particularly inspire courage in the attention to detail elsewhere. Bed sheets are thin, but with how hot the room is (and how ancient the aircon looks and operates) that may not be the worst thing in the world. My biggest gripe, however, has to be the internet quality in the room. It is too patchy to get a stable connection to anything which makes trying to do work difficult, if not impossible. Also frustrating is the lack of plug sockets in the room and their location - having recently stayed in a different brand hotel with plug sockets on the desk, on the floor and (handily for my phone alarm) next to the bed, I am now tied to two on a desk on the other side of the room. Not expecting the world but all in all I do not doubt there are other branded hotels in a similar area at a similar price within which you would have a better experience - tripadvisor users, let me know if you read this review, as it looks like my internet may have disconnected again!

A good city hotel in a great location for all the local attractions we wanted to see during our stay. The first room we were given had a terrible smell of cigarette smoke, like it had been recently smoked in. However we were quickly changed to another room a few floors higher which was clean and well presented. The room is smaller than expected but what we needed for a weekend break. The staff in the Level 3 Bar were very helpful and approachable. In particular one bar staff (female) that I didn’t catch the name of but was very pleasant and chatty when the drinks were brought over. This bar overall is very nice and reasonably priced for a hotel bar - lovely views over Piccadilly gardens! Overall I would suggest this hotel to friends and family staying in Manchester because of the great location, nice hotel and friendly staff! Thanks for a great stay in Manchester!

I don't understand how the bathroom can be so old. Moreover compared to the room which is pretty modern. It doesn't look like an hotel bathroom, it seems like my grandmother's one. I am not sure I will come back in this hotel if I come back to Manchester.

I stayed here for 2 days and got the double standard room. Enjoyed my stay here and would def come again. Staff were very polite and helpful apart from the security guard at the front who was miserable (young lad). I know where to come next time I come for the football. Would def recommend.

Portland Street Manchester England

Hotel highlights

  • Walking distance to Manchester Arena and Arndale Centre
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Mercure Manchester Piccadilly Hotel places you within a 10-minute stroll of popular attractions such as Arndale Centre and Manchester Art Gallery. This 280-room, 4-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi. It's in central Manchester and also a short walk from Manchester Arena and Affleck's Palace.


This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 8 AM to 10 AM.


The 280 rooms are air-conditioned and have an array of amenities, including safes, phones, and ironing boards. Guests can expect free WiFi and LCD TVs with digital channels. Bathrooms have hair dryers and free toiletries. Desks are also included.

Property features

Mercure Manchester Piccadilly Hotel features free WiFi in public areas, 10 meeting rooms, and conference space. Self parking is offered for GBP 20 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, express check-in, and express check-out.

Reviews from Trip Advisor

Trip Advisor aggregated rating

72.0% of guests recommend this hotel

Total of 3235 reviews