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Mercure Manchester Piccadilly Hotel

4.0 out of 5.0

Recent guest reviews

Having read some mixed reviews on here I wasn't sure what to expect from this hotel. We had a voucher to stay one night with a meal included. From the minute we arrived, the staff were attentive and helpful. There is parking, which is a great bonus for a hotel which is so well located in the city centre (it is right by Picadilly Gardens) - it was £20 for our 24 hour stay, which was the cheapest price we found for city parking that weekend. We were upgraded to a Premium room for free, which was a nice extra. The room was lovely, very bright and spacious, with a huge bathroom (bath and shower) and decent sized bed, big flatscreen TV, sofa, iron and ironing board and desk. We also had good views of the city. Loved the addition of the Nespresso coffee machine! The room was also quiet, which was lovely considering we were in the middle of a busy city on a Saturday night. We walked everywhere we needed to - it is so central that you don't need a car or public transport to explore the beautiful city of Manchester. We ate dinner in the restaurant, as we had a meal voucher. Be aware that the portions are small! Not sure if this was because we were on a voucher, or if this is normal. Service was also relatively slow. We waitied a long time to be served. At the end, we paid for our drinks (not included) and they added on things that we hadn't ordered which was quite annoying. I would recommend eating out for dinner (we would have done if not for the voucher). HOWEVER - breakfast was amazing!! It is a buffet style affair where you choose from a selection. The selection is easily one of the biggest I've ever seen!! There are full English options, cereals, porridge, toast, pastries, yoghurts, fresh fruit - just so much to choose from. It is also unlimited. There are teas, coffees and fruit juices as well. The restaurant also overlooks Picadilly Gardens so it is a pleasant place to sit and people watch in the morning! All in all, this is a brilliant hotel and I would not hesitate to stay here again.

Just home from a short stay at this hotel, room was clean, and was close to station and city centre Manchester. Enjoyed spa treatments, but need to book in advance as many people were disappointed as fully booked up. Breakfast was presented well, but we were left waiting for long periods, had to ask for a hot drink, toast etc, not as expected for price. Requested ice for the room twice, promised but never arrived, and also waiting a long time between courses at evening meal. A few problems encountered so only given an average score.

I stay here on a regular basis as I work nights nearby. The reception staff are among the best I have experienced, fully attentive and informative, particularly Danai ( I hope I have spelt her name correctly). Rooms are always comfortable and they try to give me a quiet room as I sleep during the day with a late checkout. Breakfast has always been self service buffet style but had staff serving coffee/toast, (pre new year), now it is all self service, although the coffee is now vastly improved the hot buffet can be tedious when the hotel is full as you have to queue for food or advise staff that it is empty -the service here is getting better through the initial blip and is attaining standards from last year

I am currently sitting in our hotel room surrounded by snacks we have had to scrounge from the Spa round the corner. I booked is in to this hotel as we were getting back from the airport too late to get a direct train home and I thought it might be nice to extend our holiday a little. I wish we had just gone home. When we arrived at the hotel there was an exceptionally noisy gaggle of people in the entrance - it transpires there is a huge wedding on which has taken over the hotel. We went up to reception and the two receptionists were having a conversation for a fair while before they acknowledged us. The check in process was laborious and we were asked the same questions several times. Including if we wanted breakfast to which we had already said no. My husband asked about food as we haven't eaten since lunchtime and it was just before ten pm when we checked in. The receptionist told us we couldn't get food in the bar anymore, despite 'midnight munchies' being advertised on the lift, but everything was available via room service. We finally got our room key and went to our room. The door was ajar and the wood around the key was all scratched and chipped away. It was a good job it was undone though because - when my husband went out to get a bottle of wine - the key wouldn't work when he came back. While he was out, I rang down to room service. Initially my call wasn't answered so I hung up and tried again. I left it ringing until it cut off and redirected me to a jingle line. I rang again and someone answered informing me they only do cold food after ten o clock. I understand this concept, but after being told by reception that we could get full room service, it was massively disappointing. 'Cold' as well refers to about four different sandwiches, which my husband can't eat as he is gluten intolerant. We are having a picnic of crisps and red wine from the shop round the corner and wondering what other delights lie in store for us. It's not really helping the back from holiday blues.

Prices was OK, City Center Hotel, near the shopping marketing street. I stay 5 days there. supermarket under the hotel, taxis area in front of the hotel. Friendly people at the reception. Clean rooms, breakfast was perfect. Security every single our at the entrance.

An excellent location overlooking Piccadilly Gardens with double rooms on the small side for a couple. The staff are very friendly although I found the table clearing staff in the restaurant at breakfast rude and inefficient. It was always difficult to find somewhere to sit as tables hasn't been cleared or setup. I was even told not to sit at one free table because apparently it wasn't for breakfast but no others were clean! Parking in the hotel car park is extortionate, £20 per day. The website said £15. At this price, for business trips, it should be an added cost at booking time rather than bankrupting my personal pocket. Hotel guests don't even get a discount. I wouldn't recommend driving here. Breakfast food was nice although often not fully stocked on the English breakfast side. Dinner was average but again extortionate. A pint of Boddingtons, salad and the small cheese board was £31! The beer tasted old, as did the Guinness which was poured in one go. Please train your bar staff.

Had a double room overlooking the city and, whilst small, it was clean and comfortable. The breakfast in the hotel is very good. Hot and continental options. Staff are friendly and always have a smile. This place is a great base for exploring Manchester. 10 mins walk from Picaddilly station and tram links right outside the hotel. There are lots of restaurants nearby as well.

Just returned from a 3 day stay at Mercure Manchester Piccadilly. The hotel was clean and very central with the bus and tram terminal just a few feet from hotel. We used the hop on/hop off tour bus to get a feel for the city and where everything was located. The bus fare was very good with a day pass for £4.30. Went on bus to trafford center a great shopping center. The Arndale shopping center was a 5 min walk from hotel. The hotel was nice with a decent breakfast.The only down side to our stay was they charged £3 per piece of luggage when leaving if you needed them to store your bags.I have never encountered this in any hotel we have visited before and we have been in a lot of hotels around the world. I would recommend this hotel to anyone for a short stay in Manchester.The wifi was free but very weak.

Pleasant stay. Excellent reception and bar staff. Lovely bar area with view over Piccadilly Gardens. Bathroom was a little tired and due a makeover but all clean and tidy. Perfect location for our visit, 5 mins walk from Piccadilly station and the Village bars. Would stay again.

You can't get more central than the Mercure, good for shopping, restaurants and pubs. Unfortunately the place could do with a fresh lick of paint asap!! Only stayed for 1 night, strange set up as you enter on the ground floor, then go up a floor for reception. Feels like your in a car park, but receptionist was friendly and helpful. Asked for a view over piccadilly gardens and they obliged. Good security with the lift, you need to swipe your room card to gain access to the bedroom floors. Room clean but very, very dated. Bed was small but comfortable. Furniture needs updating and possibly rearranging? Would I stay again? Probably not unfortunately.

Portland Street Manchester England

Hotel highlights

  • Walking distance to Arndale Centre and Manchester Art Gallery
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Located in Market Street, Mercure Manchester Piccadilly Hotel is within a 10-minute walk of popular sights such as Arndale Centre and Manchester Art Gallery. This 280-room, 4-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi. It's in central Manchester and also a short walk from Affleck's Palace and Manchester Palace Theatre.


This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 8 AM to 10 AM.


The 280 rooms are air-conditioned and have an array of amenities, including coffee makers, free newspapers, and phones. Guests can expect free WiFi and LED TVs with digital channels. Bathrooms have hair dryers and free toiletries. Desks are also included.

Property features

Mercure Manchester Piccadilly Hotel features free WiFi in public areas, 10 meeting rooms, and conference space. Self parking is offered for GBP 20 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, express check-in, and express check-out.

Room options

Classic Room, 1 Double Bed

Full 1 | Sleeps 2

Privilege, Room, 1 Double Bed

Full 1 | Sleeps 2

Superior Suite, 1 Double Bed

Full 1 | Sleeps 2

Classic Room, 1 Double Bed, City View

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

72% of guests recommend this hotel

Total of 2958 reviews