Britannia Sachas Hotel3.0 out of 5.0
Recent guest reviews
Worst place I have been to ever. very tired looking. Work booked it......decided not to stay was not fit. THe staff were incapable of answering the phone I tried to call ahead to advise of late check in. The hotel booking company tried to call to cancel my room. Very unhelpful staff
Stayed here for a night when I was working away in Manchester as I did not want to commute sheffield to Manchester 2 days in a row. I booked a city room so was aware I would have no window. Warm welcome on front desk. Room clean and tidy with plenty of clean towels basic complementary toiletries. Clean beading plus spare. Good quality TV. And a desk to work at. Comfortable arm chair and desk chair. Comfortable bed. Nice bathroom. I'm glad there was a bath as they are easier to relax in. Breakfast was great. Buffet style. Friendly goodbye on checking out
My boyfriend and I stayed here last night just for one night and absolutely loved it. It’s a super grand hotel that obviously has just become slightly rundown but it has such cracking character because of this I thought it was beautiful. There is a pool, gym and jacuzzi. Breakfast in the morning and a bar/ restaurant area. The room was really large for what we paid and everything was clean and provided. We requested a window room, I think as it’s such a large hotel there’s a quantity for a cheaper price without windows. The staff were super helpful and professional. It’s right in the centre of everything yet we never heard much noise if any. Contrary to popular belief I would definitely stay again.
My boyfriend and I stayed at this hotel for our anniversary celebrations. We arrived to find more dust in the room than a full up hoover, a set of used fake eye lashes behind the smashed lamp. The room had no window to which we had no idea we had to request a window? And the room was incredible hot, it was like being in a coffin. Having to fork out for WiFi was a joke but then also having to pay to use the swimming pool (the only positive about the hotel) was not what we had expected after having formed out £260 for the room. My advice would be to not stay at this hotel as the staff need to sue the charm school that they attended.
Great hotel. All the staff, from the guys and girls at reception, to the lady in the breakfast hall to the cleaners, were polite and friendly. My wife and I were here for a short break, 3 nights, and totally enjoyed our stay. All you can eat, help yourself buffet breakfast included full English or continental with tea, coffee, fruit juice, cereal. No complaints there. Food was hot and tasty. Our room was a bit more spacious than the usual at this sort of price, it didn't feel cramped at all, no stubbing toes in the middle of the night. Complimentary tea and coffee, kettle, hairdryer. The bathroom was fine and included a bath, as well as shower. We, unfortunately, didn't have time to make use of the gym or pool, which are located on the lowest floor, along with the breakfast room and bar. And the location is perfect. Exit the building and you're not even a minute away from the shops and Piccadilly and the tram and bus stops. We came down by coach and the coach station is 10 minutes walk, that's if you walk slowly. I really have no complaints about this hotel. We would definitely stay here again.
Arrived to a sweltering room with no working AC. Changed rooms and had no towels, was told that they don’t have any and that we won’t be getting towels. Room had missing lights, very old style and bits of shower stand were missing. Carpet was stuck down with tape. Tv was tiny and reception was poor, kept freezing. Loads of bits were broken or poorly fixed. I’ve attached some pics - Room 325 Asked to speak to the manager however he was dealing with an aggressive guest. Security was involved yet instead of leaving it to security the manager involved himself and got injured. The police were called. Apparently there is only one manager on duty and is the only one person who is able to deal with any issues. 20:00 Finally Was able to speak to the manager, josh, who said he didn’t know about a lack of laundry despite us informing reception at 1430. Was given excuse after excuse which sounded like poor management and a lack of organisation. At 20:15 we still had no towels and was told that josh would have to go to another hotel to get towels and it would take 30mins. Nearly 45mins later josh bring 2 towels to the room with an awful attitude. Surly the basics of the room should be towels and I don’t expect management to make it feel like it’s my issue and we should have just done without. Asked for compensation and was told the only thing I’ll get is a late check out and to complain if I wanted anything else. Please don’t stay here- room was reserved via booking.com and we got reduced rates. Believe the room should have been nearly £200
Won’t be staying here again, staff are very friendly but wasn’t impressed on not having a light in the room only a lamp, alarm going off outside the room in the hotel and wasn’t turned off for over an hour when trying to sleep,fire alarm also went off for ten minutes, shower was awful, bed was hard not comfy to sleep on.
The hotel recommended car park is a good 8minute walk away. £10 for overnight parking not bad but you must take plenty of change with you as pay machine doesn't take notes or cards. Check in staff were friendly enough. Stayed on floor 5, the smell of stale cigarette smoke reeks throughout the corridors. Pretty disgusting odour. Terrible night's sleep.. the mattress must have been 50years old. The springs were popping up in it. Have taken a photo of the mattress. So uncomfortable sleeping with a spring sticking in your side all night long. Was also rather noisy so impossible to sleep with people up and down corridor all night. If you like a decent cup of tea don't bother with the tea at this hotel, either in the bedroom or in the breakfast room. It was undrinkable. Breakfast had a fair amount of choice but the cooked breakfast was very average. The bar had closed by the time we got back to the hotel at 11.10pm which was pretty disappointing as we would have expected at least a 12am closure. We didn't go swimming as we couldn't face anymore disappointment. As i value my sleep too much, I will never be returning to this hotel.
I got a charge for the night just after they said is no room avilable.for my refund i had to contact my bank and need wait for refund couple days.Also lady (Jolita) on reception was so rude ,probably she have some problems with her poor life,and "menager" have so dirty nails.so scary ,dirty place.
Enticed me with free cancellation on booking.com and then charged me full price when I was forced to cancel. Didn't respond to a single one of my emails questioning them. I would highly reccomend against using this hotel, they clearly have no focus on customer service whatsoever.
Reviews from Trip Advisor
15% of guests recommend this hotelTotal of 2246 reviews