Britannia Sachas Hotel3.0 out of 5.0
Britannia Sachas Hotel3.0 out of 5.0
Recent guest reviews
We booked 2 rooms with 8 people capacity and when we arrived at 11 am they told us both ours rooms weren’t ready. So we left our luggage in the hotel and went to Park Life. We came back at 12 am and they told us we only had 1 room because they had overbooked the hotel. After waiting an hour, they blamed us and hotel.com even though it was them who overbooked, they tried to put us in their partner hotel but it was fully booked. After a heated discussion, we decided that we would all stay in one room, 2 of us had to sleep on the floor and 3 was in one bed! they laughed and patronised us the whole time and didn’t seem to care that we had to stay on the floor despite booking the hotel 4 months prior. We paid £700 for the two rooms and due to the fact we only had one room, we got a refund for one of the rooms (we had to ring hotels.com even though Britannia Sachas were to blame). However it doesn’t excuse the fact that after sleeping on the floor in a disgustingly unclean hotel, we had aches from the hard floor. On top of that, our room had a leak when we arrived that filled multiple cups, we told them and they said they would sort it, they didn’t. We spoke to multiple other guests and similar things had happened to them. This is the worst hotel i have ever stayed in, regardless of the price do NOT stay here.
So reminds me of "The Shining". Not clean. Windows and curtains dirty. Bathroom could do with a scrub. It was like four in a bed checking the sheets which I will say was clean. Strong smell of dope on the floor we were staying on. Breakfast was the best part of staying here and the location, we only stayed one night it was only to rest our heads. A longer stay I would stay elsewhere. Oh and if your a lady who is experiencing a change in their life pack a fan! Extremely warm!
Booked a hotel room at Sachas in October 2018 for June 8th when we had tickets to see Muse at the Etiad. Received confirmation from booking.com and also received confirmation the day prior to our stay. Arrived at Sachas at 4.30pm. There was a couple in front of us who were having trouble with their booking and there were other people in the foyer frantically searching for hotel rooms. It transpires that despite £184 being debited from our account Sachas had run out of rooms! They literally had no rooms left! The girls on the counter said that they had overbooked all of the rooms and then allocated them on a first come first served basis!! Lots of people left stranded with no where to stay in Manchester as it was Park life. The girls on reception kindly offered us a room in their other hotel in Bolton!!! We ended up missing muse which we had paid £150 to see. The couple in front had travelled 4 hours from Scotland! Honestly how they can sleep at night when they do that to people is beyond me. Avoid this hotel like the plague and from what I did see of it, it looked pretty disgusting anyway. A completely ruined night that we had looked forward to for months.
Visited Manchester for a Gig near by. Approaching th hotel on arrival immediately we could tell that it was in a sorry state. Looking quite run down, front door not working properly. The main reception is warm but dated, friendly staff that showed us to our rooms which were as booked. Clean rooms with decent bathrooms and bed sheets, for what was paid £82 per room for the night I wasn’t expecting much more so was satisfied. Had a good nights sleep but could use extra pillows!
Booked a room trough booking.com months ago for June 8th 2019 as going to a gig. One day before traveling recieve an Email stating booking cancelled. Phone the hotel (took ages to answer) & told yes room cancelled & gone (no room at the inn) No help from the staff member . Sounds to me over booked & dumping customers VERY POOR service . Do not book this hotel as the dont give a dam.
Paid £36 from booking.com. What do you expect for £36. It was a small room with a bathroom. Clean enough and quiet on a Thursday night. If you want somewhere just to dump your bag and to get your head down, no problem! I'd stay again for £36. As central as you could possibly ask for and a 15 minute walk from Manchester Piccadilly.
Stayed one night, never again! Efficient staff, but clearly under pressure. Room claustrophobic, stuffy and A/C not working, which with no window was an issue. Front desk aware of problem and gave me a fan, but I had an extremely uncomfortable sleepless night. Location was good, with lots of bars and restaurants nearby, only positive I feel. I did not eat at the hotel as I arrived late and left early. Price good but there are other hotels and B&B’s around for similar prices so please look first.
I reserved our triple room, single beds only, at Britannia Sachas for our three night stay in early June more than three months in advance. Nevertheless they managed to give us one very narrow double bed and one sleeping couch. The couch had a most uncomfortable supporting rod, felt through the thin mattress. My son was confined to that one. My brother and myself, both quite big guys, had to share the double bed. The next morning they still couldn’t provide us with the room I had reserved and paid for, that is, only a smoking room, which was no option for us. The air conditioning panel was broken. On the plus side, our room was spacious, worn down but clean. The bathroom was adequate, the breakfast buffet good and the location of the hotel couldn’t have been better.
Did not arrive till 2130 and was warmly welcomed at reception. The front door is a bit off putting with a broken lock hanging from the door. They told me that they only had a smoking room which was definitely not acceptable to me. She backed down straight away and gave me a twin room. The room was fine and the bathroom was excellent; it had obviously just been done up. Slept well and went down for breakfast in the morning. It is buffet style and everything was clean. The staff seemed unable to smile and the plates were as cold as the welcome. The hotel location is not salubrious and I can't say that I will be rushing to return.
Me and my friend stayed Thursday 30.05.2019 to Friday 31.05.2019. Room 268. Room was really clean. Staff on 30.05.2019 was really helpful and nice. However staff on 31.05.2019 were very unhelpful and rude. My friend suffers badly with epilepsy and last night and this morning she had a lot of seizures so we was only able to come down for breakfast at 0920. My friend had to take her medication before she felt well enough to go and choose some breakfast. All the hot food had been taken away by 0925 so she had nothing. All fruit was tinned, none fresh. Not alot of choice for the price. There was also no decaffeinated tea or coffee available. The staff members two women in the dining room was very rude and ignorant towards my friend with epilepsy which is discriminative practice. We went to the main reception and the female manager said she couldn't do the refund for breakfast so we came down 15 minutes later to check out. To be greeted by another female member of staff who radioed through to management to process the refund. Guess who came... Only the female manger that 15 minutes ago that so called couldn't do the refund!! We now have to wait up to 10 days for the money to be refunded back onto the card of payment. Absolute diabolical, discrimatory practice by britannia Sachas Hotel. We will be putting this as a review also on trip advisor. All your staff from 31.05.2019 need retraining in customer service, how to be friendly and polite, how to not be discrimotry. The main rule in customer service is "The customer is always right". Two very unsatisfied customers.
- Steps from Piccadilly Gardens and Affleck's Palace
- Free WiFi in public areas
- Onsite dining
- Indoor pool
Located in Manchester City Centre, Britannia Sachas Hotel is next to popular attractions like Piccadilly Gardens and Affleck's Palace. This 223-room, 3-star hotel has 2 restaurants along with conveniences like an indoor pool and a fitness center.
Enjoy dining at one of 2 onsite restaurants including Jennys, which specializes in British cuisine. Order from room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee on weekdays from 7 AM to 9:30 AM and on weekends from 8 AM to 10:30 AM.
A TV comes with cable channels, and guests can stay connected with WiFi. Other standard amenities include a coffee maker, a hair dryer, and a phone.
At Britannia Sachas Hotel, guests enjoy an indoor pool, a fitness center, and a sauna. The front desk is staffed 24 hours a day to help with concierge services and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and free newspapers.
Reviews from Trip Advisor
15.0% of guests recommend this hotelTotal of 2541 reviews