Britannia Sachas Hotel3.0 out of 5.0
Recent guest reviews
Stayed here in december and on my arrival we were given a room which stunk of marijuana and damp. I returned down to reception where we were changed rooms no problem. So me and my partner dropped our bags in the room and went out and had a nice meal. (Not before closing the windows as both windows were left wide open and the room was freezing) Upon our return we began to discover the uncleanliness of the room. A huge handprint on the wall in grease, stained carpets hairs in the bed marks on all walls. The bed was so uncomfortable we barely slept. On the morning we went to have a shower and i have no words for how dirty the shower head was i have attached a photo! There were stains in the bed of dark red/brown which i have also attached a photo of. The whole experience was just not nice i spoke to the manager jimmy who was very understanding and gave us 10% back and said to contact an email address to see about some sort of compensation. As personally 10% refund is just a joke but understandably he explained thats all he was authorised to give and gave me an email address to See if this situation could be resolved and still 4 weeks on from 2 emails from myself i have yet to have a reply. I really wasn't happy with my stay at all considering i booked this for a night away for my partners birthday it was just a shambles they cleanliness is a -10 and the whole place is in dire need of updating. Any word back would be nice !!!!!
I usually check reviews before I book but the more bargain-priced hotels were being snatched up quickly plus I spotted that this hotel also has a pool so I just booked without checking first. Then I checked the pictures the hotel site uses and I was so pleased and only then did I checked the reviews and my heart sunk. I just as quickly tried to unbook it and just find another hotel further out of the center of Manchester if I needed to but I'd used a new booking side called Amoma and I don't know if it's their or the hotels policy but even though I'd literally just booked it I would have been charged £40 to cancel or even change the booking which quite frankly is shocking. So in the end and especially since we were going for just 1 night and we would be out for most of the time I decided to just put up with it and if the room was horrible then put my foot down to be move but we in for a pleasant surprise. The bedroom just like the whole hotel is showing it's age. Lots of wear and tear, one of my pictures is of the counter in the bathroom and you can see there is a lot of water damage, there was a couple of scuff marks on the wall and the TV turned on and that was about all it would do, BUT the most important thing was the bed and bedding smelled fine and looked clean, the bath and even the counter as rough as it looked were also clean. So we did sleep in a clean bed and were able to shower in comfort and that really is the most important thing to us. One of the other things that made me book without checking the reviews is the fact that this hotel has a pool so we even packed our bathing suits. We did pop down to check it out and there is a nice sized gym as well but, and I was pretty sure the use of the pool was free for hotel guests but the young man said no but at £4 it wasn't unreasonable. We couldn't put our head in to see what it looked like and in the end, because we spent so much time out at the Christmas Market we didn't get to see or use it but it looked as though it's a standard hotel pool size and people were using it. The biggest win was the excellent breakfast! Again because of the reviews we were just going to eat out, even though breakfast was included in our stay, but we decided to check it out and it was so much better than we had expected.. I can't remember the exact time it's open but it was something like 8-10am so pretty reasonable and we got there for about 9ish. Have they the original "breakfast bar"? and it was fully loaded with bacon, eggs, sausage, fried bread, mushrooms, cereal, toast(you make that yourself), fruit, lots of coffee and juice etc and it all looked freshly cooked and plentiful with staff replenishing the milk and juices often. We were so pleased and although we don't normally indulge in a full English it was so nice and the atmosphere was much more relaxing than a lot of places we had a lovely indulgent leisurely breakfast which it made a really lovely end to our mini Christmas break. I know that a lot of people have said that have issues with breakfast but the rule in all hotels seems to be the later you turn up the less there is but most places will cook items for you fresh as long as you within the breakfast time. The location is also perfect. We caught the train to Manchester and the tram line is just in the same station that the train pulls in and we just got off the train and onto the Tram to the Picalilly stop and the hotel is 5 mins away and so easy to find. I would definitely book again because although I do see what others have complained about for me it turned out to be a most pleasant stay and I only wish we had booked 2 nights and not just the 1 as the Christmas market is also amazing.
Stayed here over nye weekend with my husband.Firstly when we booked online we booked a double executive room(pictures of this room was actually a pic of the executive suite.very misleading as they are very different rooms)we asked for an upgrade but was refused even though there was availability online.Our room was tatty and extremely hot,with aircon not working.It's location is very central,but just down a grubby back street(see pic of window view).Please don't stay here as there are many better hotels in central Manchester.
The only good thing about this hotel is the price and the reason for the price is because the hotel has issues. Superficially the hotel looks great, but on closer inspection you see all the flaws. The service at check in was nothing more than basic. I was asked for ID and given the key to my room and that was it. I was not told anything about the hotel or services available. The hotel is in need of refurbishment. The carpets throughout the hotel need a good clean as well as the walls. The lift is in a very poor state. You have to wait a long time for it to arrive, then with just 5 people in it says lift overload, next it will say lift going up when the lift is going down, you just don't know where you are with it, except wishing you had taken the stairs. I stayed in a twin room with no windows. Although the temperature gage could be adjusted the room was uncomfortably warm. The wardrobe sliding glass was damaged and difficult to move. The walls were dirty and the bathroom glass had a mark straight across the middle that could not be wiped clean. On the plus side the room was cheap, a shower cap and soap are complimentary refreshments were also available (tea and coffee, but I could not bring myself to even boil the kettle as I saw an insect run across the table). I have to say that personally the best thing was having a shower before leaving, as you do need a shower with the room being so warm. I would definitely not recommend staying more than one night, but each to their own.
Having read the negative reviews of this hotel, it was with some trepidation that we went for a Festive break, with Just go. The outside is fairly dismal, and the hotel is surrounded by buildings, but it is a very short walk to the main centre. We were met by the manager Sandra, who was totally brilliant. She is one of the nicest, most efficient and hard working people we have ever met. Her initial greeting to us all was professional, thorough and gave a very good impression. We were lucky, we were in room 376, which had a new bathroom, carpets and our heating worked - we know others did not have the same experience. The food was good and plentiful, but the truth is it was the staff who gave us such a great experience over Christmas. They could not have been better, they were exceptional, clearly a happy team, led by Sandra with great humour. The chef and waiting staff were so considerate, patient and kind to some of the less able and some of the more demanding people. We were so impressed with the staff, I have already sent a letter to the head office of Britannia, they are lucky to have such a good team of management and workers in a hotel which needs money spent on it. Huge "Thanks" to all the staff.
After all the negative reviews on Sachas here is mine just returned home from 4 night Christmas break the room we had was pleasant nicely furnished clean bed were comfortable nice white linen the staff went out of there way to ensure we had everything to make our Christmas the manageress went above and beyond to make everything work the chef came out of the kitchen to make sure people were happy with the food .the waiting staff were extremely polite and kept busy keeping the tables clear and clean .this is the first Christmas away and have really no complaints p,ease give these guys at Sachas Manchester a chance they are such willing happy bunch well done
It takes a lot for me to be genuinely put off, but this hotel was such a joke. At first I thought maybe it has character? But the longer I stayed and the more I looked I quickly realised just how far off standards it actually was! Despite asking for room to be cleaned over our stay not once did they come, the shower didn’t work properly and leaked, the tv didn’t work, the rooms were in dire need of renevation, there were holes and old fittings on the doors and walls and ceilings, and I have complained, and I had mentioned some stuff at hotel, and no response, this chain of hotel genuinely doesn’t care... on the plus side it was close to the shops, the trams etc so convinient for people looking to explore Manchester, but truthfully it’s probably the worst kept hotel I’ve ever been in hands down
City centre location near Piccadily station Metro Arndale Centre ARENA etc We booked a room with no window for a Sunday night for £47. On arrival found sink blocked Reported to Reception and it was dealt with immediately by Manager Jimmy so no complaints. Room a twin comfortable beds and plenty of wardrobe space. Tea coffee kettle and iron. Bathroom basic and clean. Central column in room separating the beds Comfortable chairs and table plus TV.Everything needed for overnight stay Did not have breakfast or any meal WIFI in room only free for 20 minutes then at a cost of £7.50 Free in public areas Surprised by some of other reviews Reception polite and helpful .Didn't like the self closing bedrooms doors as inconsiderate late night guests allow doors to bang shut
I stayed in this ‘Hotel’ with my Grandson for one night on the 25th November, and we were both completely dissatisfied with every aspect of our stay. Firstly, I booked and paid for a room to have two single beds, but instead we received one room that had a double bed that had no window!! I paid £189 for this room (which did not include breakfast). Other problems included; broken equipment, a very small ancient TV, a small uncomfortable bed and loose fittings that didn’t work! In the bathroom they provided us with one small soap, one large towel, and a small towel – to share between 2 people!? The reception staff were rude and unhelpful and when I complained we had been issued the wrong room, she suggested we could upgrade to a room with a window!! This hotel is disgusting and extremely overpriced – makes Faulty Towers look palatial!
We arrived to find both hotel receptionists arguing with guests about there bookings not a great start. When it was my turn I found the lady cold and abrupt not helpful at all maybe because of her previous customer. Reception area is dirty and old and in need of a good clean. I know it was a three star and cheap and cheerful but at £120 for a room with no windows was not cheap. The bed was rock hard and the TV was smaller than a laptop screen and all the stations frose. The bathroom was something from the seventies and really old and dirty. The bathroom floor was dirty and covered in black mould. The in house pub and club was really noisy as were the guests coming back at 5am and shouting and swearing in the corridors. All in all I would not recommend this hotel not even put your pets in here. Sorry I stay in hotels every week with work and this has to be the worst I have ever stayed in.
- Steps from Affleck's Palace and Arndale Centre
- Free WiFi in public areas
- Onsite dining
- Indoor pool
Located in Market Street, Britannia Sachas Hotel is next to popular attractions like Affleck's Palace and Arndale Centre. This 223-room, 3-star hotel has 2 restaurants along with conveniences like an indoor pool and a fitness center. It's in central Manchester and also a short walk from Manchester Art Gallery and Urbis.
Enjoy dining at one of 2 onsite restaurants including Jennys, which specializes in British cuisine. Order from room service to satisfy your hunger without leaving your room. Start your day off with full breakfast, available for a fee.
Britannia Sachas Hotel's 223 rooms provide coffee makers and phones. TVs come with cable channels, and guests can stay connected with WiFi. Hair dryers are also standard.
At Britannia Sachas Hotel, guests enjoy an indoor pool, a fitness center, and a sauna. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and concierge services. Additional amenities include free WiFi in public areas, conference space, and free newspapers.
Reviews from Trip Advisor
15% of guests recommend this hotelTotal of 2280 reviews