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Novotel London West

4.0 star property

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Photo gallery for Novotel London West

Bar (on property)
2 restaurants, breakfast, dinner served; Modern European cuisine
Exterior
Bar (on property)
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1 Shortlands, Hammersmith, London, England, W6 8DR
  • Place, Eventim Apollo
    ‪6 min walk‬
  • Place, Thames River
    ‪10 min walk‬
  • Place, Kensington High Street
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪39 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout drapes

Executive Room, 1 Queen Bed

8.4 out of 10
Very good
(10 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | In-room safe, desk, laptop workspace, blackout drapes

Superior Twin Room, 2 Twin Beds

7.8 out of 10
Good
(19 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Room, 1 Queen Bed (Executive)

Premier Room, 1 Queen Bed (Executive) | In-room safe, desk, laptop workspace, blackout drapes

Premier Room, 1 Queen Bed (Executive)

7.8 out of 10
Good
(9 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, 2 Twin Beds, Accessible

Superior Twin Room, 2 Twin Beds, Accessible | In-room safe, desk, laptop workspace, blackout drapes

Superior Twin Room, 2 Twin Beds, Accessible

8.6 out of 10
Excellent
(13 reviews)
  • City view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout drapes

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(41 reviews)
  • City view
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout drapes

Executive Room, 1 Queen Bed with Sofa bed

7.6 out of 10
Good
(4 reviews)
  • City view
  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout drapes

Superior Room, 1 Double Bed with Sofa bed

8.4 out of 10
Very good
(30 reviews)
  • City view
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout drapes

Superior Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(46 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | In-room safe, desk, laptop workspace, blackout drapes

Superior Room, Multiple Beds

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premier Room, 1 Queen Bed with Sofa bed

Premier Room, 1 Queen Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout drapes

Premier Room, 1 Queen Bed with Sofa bed

  • City view
  • 258 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

London

Located in Hammersmith and Fulham within a short walk of Eventim Apollo, Novotel London West is within 2 miles (3 km) of other popular sights such as Kensington Gardens. This 630-room, 4-star hotel has 2 restaurants, free in-room WiFi, and a gym.

What's nearby

  • Broadway Shopping Centre - 4 min walk - 0.3 miles
  • Eventim Apollo - 6 min walk - 0.4 miles
  • Thames River - 10 min walk - 0.6 miles
  • Kensington High Street - 13 min walk - 0.7 miles
  • Olympia Events - 13 min walk - 0.7 miles

Getting around

  • Hammersmith Station - 7 min walk
  • Kensington (Olympia) Station - 14 min walk
  • Heathrow Airport (LHR) - 30 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Novetel klasse restaurant - ‬4 min walk
  • ‪Honest Burgers - ‬6 min walk
  • ‪Pure - ‬7 min walk
  • ‪The Craft Beer Co. - ‬7 min walk

About this property

Novotel London West

Guests of Novotel London West enjoy a gym, free WiFi in public areas, and meeting rooms. Self parking is available for GBP 84 per day. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a conference center, express check-out, and a terrace.
55-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Other amenities include hair dryers, safes, and phones. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (GBP 84 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 21.75 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Aroma
  • Artisan

Things to do

  • Gym

Family friendly

  • Grocery/convenience store
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 40 meeting rooms
  • Conference center (53,745 square feet of space)
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • 9 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 40.00
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 40.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 15 per pet, per night
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 15 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: GBP 50 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for English breakfast: approximately GBP 21.75 per person
  • Covered self parking fee: GBP 84 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 40.00 (subject to availability)
  • Late check-out fee: GBP 40.00 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London West Novotel
Novotel Hotel London West
Novotel London West
Accor London West
London Novotel
Novotel London West England
Novotel London West Hotel London
Novotel London West Hotel
Novotel London West Hotel
Novotel London West London
Novotel London West Hotel London

Frequently asked questions

Is a free cancellation option available at Novotel London West?

Novotel London West provides free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Novotel London West?

As of Mar 24, 2026, prices found for a 1-night stay for 2 adults at Novotel London West on Apr 6, 2026 start from $119, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Novotel London West?

This hotel is situated in Hammersmith and Fulham within a short 12-minute walk of Kensington High Street and also 14 minutes on foot from Thames River. You'll also find Hyde Park and Marble Arch within a short drive.

Will I be able to park at Novotel London West?

Yes, covered parking is offered for GBP 84 per day. Though parking is limited parking, wheelchair-accessible parking is also available.

Does Novotel London West have a casino at the property?

No, Novotel London West doesn't have a casino.

Will I find an indoor pool at Novotel London West?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Novotel London West?

Couples staying at this hotel will appreciate amenities like 24-hour room service and meal delivery service as well as 2 restaurants.

Does Novotel London West have a hot tub?

No, this hotel doesn't have a spa tub.

Does Novotel London West feature a restaurant that includes a breakfast menu?

Yes, Novotel London West has 2 restaurants, and serves an English breakfast each morning for a surcharge.

Does Novotel London West allow pets to stay for free?

Although they can't stay for free, pets are welcome at Novotel London West for a fee of GBP 15 per pet, per night.

Does Novotel London West have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Novotel London West?

The closest major airport to Novotel London West is Heathrow Airport (LHR), which is 12.6 mi away (30 minutes by car). Another top airport is London City Airport (LCY), which is located 14.3 mi away (74-minute drive).

Can I book a room with a balcony at Novotel London West?

No, you won't find guestrooms with balconies at Novotel London West.

Novotel London West Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 486 out of 1006 reviews
Rating 8 - Good. 285 out of 1006 reviews
Rating 6 - Okay. 144 out of 1006 reviews
Rating 4 - Poor. 55 out of 1006 reviews
Rating 2 - Terrible. 36 out of 1006 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Santosh

Liked: Staff & service, amenities
Rooms were basic and seems slightly outdated with furniture and fittings.
Stayed 2 nights in Dec 2025

8/10 Good

Catherine Shelly

Stayed 6 nights in Dec 2025

10/10 Excellent

Nigel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly pleasant stay, room was lovely, staff were friendly and extreemly helpful, breakfast was lovely with great produce and lots of choice. Would definately stay again.
Stayed 1 night in Dec 2025

2/10 Terrible

Sin Tat Kenny

Stayed 6 nights in Dec 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was surprised by how huge this hotel is. Go early for breakfast - it’s a stamped and seating v limited. Bed comfy room nice sized and quiet. wifi good. over priced self service snack bar had good choices incl alcohol but a PITA to use. Staff a bit thin on the ground. Very expensive and you won’t have much to look back on fondly for your money
Stayed 1 night in Nov 2025

6/10 Okay

arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an 8 night stay booked and were asked what days we wanted the room cleaned. Although we stated every second day, that's not what was entered into the system. It appeared that the staffperson had put in every third day. Although we requested at the front desk that our room be cleaned on one of the days, that didn't happen. Definitely a disconnect there. The hotel gives vouchers for a drink at the bar for each day the room isn't cleaned. The vouchers are for beer, wine or a soft drink only. The location is good and is close to the two Hammersmith Tube stations as well as many pubs, restaurants and retail outlets. The breakfast buffet is large with a lot of variety. For a longer stay it would be nice to see some change in the fruits and other things offered as it is the same everyday. However, there are still a lot of choices. Juice and a small candy bar are on offer in the lobby at no charge. We have stayed at the Novotel previously and chose it again for the location and breakfast buffet. The twin rooms are a decent size and a fridge is included. I would recommend it.
Stayed 8 nights in Nov 2025

10/10 Excellent

Pradeep

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Great location near the Hammersmith station.(5 minute walk)
Stayed 4 nights in Dec 2025

2/10 Terrible

Kamran

Stayed 2 nights in Dec 2025

10/10 Excellent

Aidan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good location for Apollo. Staff friendly . Only issue was the music in the bar area was very load at night and hard to enjoy a drink and chat to friends
Stayed 1 night in Nov 2025

10/10 Excellent

Jose

Stayed 5 nights in Nov 2025

10/10 Excellent

Stephen

Stayed 1 night in Nov 2025

6/10 Okay

Marigrace

Liked: Cleanliness, amenities, property conditions & facilities
I can’t find fault with the room we were given. It was very spacious and comfortable . However, there’s not much options with the dinner buffet unlike in the past..I ordered the crispy cauliflower at the bar, it wasn’t crispy at all and the batter is too thick , nothing really special about it..
Stayed 1 night in Nov 2025

10/10 Excellent

Karim, Cairo

Stayed 1 night in Nov 2025

6/10 Okay

Jennifer

Liked: Cleanliness, amenities
Room was ok, nothing special. Check in was very slow. Breakfast was fairly good although the cooked buffet items were not very hot. Bar drinks were reasonably priced. Overall it makes for a convenient but fairly expensive place to stay if attending an evening performance at the Hammersmith Apollo, but it’s not great value for what you get.
Stayed 1 night in Nov 2025

10/10 Excellent

Leslie

Stayed 2 nights in Nov 2025

10/10 Excellent

Albert, Scarborough

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Everything was as you would like it to be.
Stayed 2 nights in Nov 2025

8/10 Good

Ching yin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The Room is clean. However, it is a bit dated. Not more you can do. Looking for the hotel is a bit challenge. Once you found it, we asked the reception whether there is a short cut from Hammersmith Station. It takes 8 minutes to walk from there. Refill for milk....etc is not automatic everyday. get better when we talk to the person-in charge. Overall, this is a good stay given the location. Hammersmith station with 5 tube lines. bus station is only 1 minute walk.
Stayed 5 nights in Nov 2025

8/10 Good

shelley xuerui

Stayed 2 nights in Sep 2025

4/10 Poor

Sharon

Traveled with group
Disliked: Cleanliness
It was an expensive room - £250 for one night. Felt it was shabby. An accessible room for people with mobility issues so things such as a plastic shower curtain and chair for shower etc. completely inappropriate for us as we were there to do a fitness event at the nearby Olympia. Also lifts were malfunctioning. It didn’t feel Like a treat as most of my stays in hotels do and wasn’t an uplifting stay because of the bad room. It spoiled our experience completely. I rarely give bad reviews but feel taken advantage of and short changed.
Stayed 1 night in Nov 2025

10/10 Excellent

Steve

Traveled with group
Liked: Cleanliness, staff & service, amenities
Fantastic hotel, staff very friendly.
Stayed 1 night in Nov 2025

4/10 Poor

D

poor room, very slow checkin
Stayed 1 night in Nov 2025

8/10 Good

Richard

Stayed 1 night in Aug 2025

10/10 Excellent

Ed

Stayed 1 night in Nov 2025

4/10 Poor

Carrie

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms in this hotel are in dire need of refurbishment. The carpets are stained horribly, the vents in the bathroom are layered thick in dust. Just stay over the road in the new premier inn. This hotel seems to milk conference guests.
Stayed 2 nights in Nov 2025

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