ibis London Excel Docklands

3.0 star property
Eco-certified hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for ibis London Excel Docklands

Front of property
Exterior
Twin Room, 2 Twin Beds | In-room safe, desk, laptop workspace, blackout drapes
Exterior
Business center

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Breakfast available
  • Bar
  • 24/7 front desk
  • Pet friendly

Explore the area

Map
9 Western Gateway, Royal Victoria Dock, London, England, E16 1AB
  • ExCeL Exhibition Centre
    ‪3 min walk‬
  • O2 Arena
    ‪4 min drive‬
  • Tower Bridge
    ‪13 min drive‬
  • London (LCY-London City)
    ‪4 min drive‬

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Room options

Twin Room, 2 Twin Beds

  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

Room, 1 Double Bed, Accessible

  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

Twin Room, 2 Twin Beds, Accessible

  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

Double Room, 1 Double Bed (SweetRoom)

  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

London

Located in Docklands, ibis London Excel Docklands is 2 mi (3.1 km) from O2 Arena and within a 10-minute drive of other popular attractions like Tower of London. This 278-room, 3-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • ExCeL Exhibition Centre - 3 min walk - 0.2 miles
  • O2 Arena - 4 min drive - 1.2 miles
  • Tower of London - 12 min drive - 4.7 miles
  • Tower Bridge - 13 min drive - 4.9 miles
  • London Bridge - 15 min drive - 5.5 miles

Getting around

  • West Ham Station - 4 min drive
  • Royal Victoria DLR Station - 5 min walk
  • London City Airport (LCY) - 11 min drive

Restaurants

  • ‪Subway - ‬7 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪Sandwich & Co - ‬3 min walk
  • ‪Upper Deck Restaurant - ‬1 min walk
  • ‪Nakhon Thai - ‬7 min walk

About this property

ibis London Excel Docklands

Eco-certified hotel with a 24-hour front desk and a restaurant
Ibis London Excel Docklands features free WiFi in public areas, a business center, and a computer station. Self parking is offered for GBP 25 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include express check-in, express check-out, and laundry facilities.
Guests can expect free WiFi and 22-inch flat-screen TVs with satellite channels. Other standard amenities include coffee makers, hair dryers, and safes. Housekeeping is available on request.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Danish, English, French, German, Greek, Hindi, Italian, Polish, Portuguese, Romanian, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: GBP 10.45 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • FOGGS

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 10 per pet, per day
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 10.45 for adults and GBP 5.00 for children
  • Self parking fee: GBP 25 per day
  • Pet fee: GBP 10 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Photos in the property description reflect the brand standard and are shown for illustrative purposes only.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excel ibis
ibis Excel
ibis Excel Hotel
ibis Excel Hotel London Docklands
ibis Excel London Docklands
ibis London Docklands
ibis London Docklands Excel
ibis London Excel Docklands
London Docklands ibis
London Docklands ibis Excel
Accor London Excel
Ibis London Excel Docklands England
ibis London Excel Docklands Hotel
ibis Excel Docklands Hotel
ibis Excel Docklands
ibis London Excel Docklands Hotel
ibis London Excel Docklands London
ibis London Excel Docklands Hotel London

Frequently asked questions

Is free cancellation available at ibis London Excel Docklands?

Ibis London Excel Docklands offers free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at ibis London Excel Docklands?

As of Jun 16, 2025, prices found for a 1-night stay for 2 adults at ibis London Excel Docklands on Jun 22, 2025 start from $99.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to ibis London Excel Docklands?

This hotel is situated in Docklands, just steps from ExCeL Exhibition Centre. You'll also find O2 Arena and Tower of London within a short drive.

Will I be able to park at ibis London Excel Docklands?

Yes, parking is offered for GBP 25 per day. Accessible parking and electric car charging are also available for guests.

Does ibis London Excel Docklands have a casino at the property?

No, ibis London Excel Docklands doesn't have a casino.

Is there an indoor pool at ibis London Excel Docklands?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at ibis London Excel Docklands?

Couples staying at this hotel will appreciate amenities like a bar and a restaurant plus some guestrooms include city views.

Does ibis London Excel Docklands have a hot tub?

No, this hotel doesn't have a spa tub.

Does ibis London Excel Docklands feature a restaurant that includes a breakfast menu?

Yes, ibis London Excel Docklands serves buffet breakfast for a surcharge each morning at FOGGS.

Does ibis London Excel Docklands allow pets to stay for free?

Although they can't stay for free, pets are welcome at ibis London Excel Docklands for a fee of GBP 10 per pet, per day.

Does ibis London Excel Docklands have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to ibis London Excel Docklands?

The closest major airport to ibis London Excel Docklands is London City Airport (LCY), which is 2.4 mi away (11 minutes by car). Another top airport is Heathrow Airport (LHR), which is around 20.5 mi away.

Can I book a room with a balcony at ibis London Excel Docklands?

No, you won't find guestrooms with balconies at ibis London Excel Docklands.

ibis London Excel Docklands Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 460 out of 1005 reviews
Rating 8 - Good. 356 out of 1005 reviews
Rating 6 - Okay. 126 out of 1005 reviews
Rating 4 - Poor. 42 out of 1005 reviews
Rating 2 - Terrible. 21 out of 1005 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

6/10 Okay

Verified traveler

Traveled with family

Ok

This is quite a basic hotel, staff where friendly and helpful. If you know Point A hotels, this is very simlar but with breakfast for double the price.
Stayed 3 nights in Mar 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Evelyn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Polite friendly staff
Stayed 3 nights in Mar 2025

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Phillip

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Once is enough.

Check in staff was nice. While dealing with another guest issue, the reception made sure to visually connect and lwt mw know he'd be with me as soon as possible. Check in was fast, informative and very knowledgable. Going to my room, the linen closet was open and in disarray..not exactly confidence building. I had to self-service for an iron. The room was a let down. Small and in need of an upgrade, even the heater was minimally effective. The bed, bathroom and comfort were all lacking. Needless to say, I'm not likely to book again.
Stayed 3 nights in Mar 2025

6/10 Okay

Karen

Business traveler
Disliked: Property conditions & facilities, room comfort

Fine for a quick business trip

It was fine for being close to London Excel for my conference. The tv is my room didn't work and it is very basic but it served the purpose for a quick business trip.
Stayed 2 nights in Feb 2025

10/10 Excellent

Elena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Consistent

Reliable, convenient, clean. Just the right amount of comfort for an overnight stay. Also, location is perfect. Quiet at night, yet right by the Elizabeth line for easy access to central London.
Stayed 1 night in Feb 2025

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Karen Olivia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here to attend a conference in London Excel and this hotel is excellent. I was right across London Excel and also walking distance from the tube/subway station. Safe area and there are restaurant options nearby. Clean room and the size of the room is also good. Great value for money!
Stayed 4 nights in Feb 2025

10/10 Excellent

Destiny

Stayed 6 nights in Feb 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location. Only negative was the coffee at breakfast was horrible, couldn’t drink it
Stayed 1 night in Feb 2025

8/10 Good

Karyn

Stayed 4 nights in Feb 2025

4/10 Poor

Scott

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Julian, Hialeah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous, professional and helpful staff
Stayed 6 nights in Feb 2025

6/10 Okay

tim

Traveled with group
Room felt a bit more basic than other Ibises have stayed at
Stayed 1 night in Nov 2024

10/10 Excellent

Gareth

Liked: Cleanliness, property conditions & facilities, room comfort

ExCel centre accommodation

Great location for the ExCel conference centre. Been before and will go again. Great value 👍
Stayed 4 nights in Feb 2025

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent customer servce.

Much appreciated warm welcome after a busy day. Room upgrade with drinks voucher, Nespresso coffee machine and complimentary cookies which was a pleasant surprise. Room was nice and quiet. Ate in and the service was excellent. Good buffet breakfast in the morning (although on the second day it was just too busy with two coach loads of tourists all having descended for breakfast at the same time). Decided to eat in the second night and had a very good pizza with a side salad. All in all an excellent stay.
Stayed 2 nights in Feb 2025

10/10 Excellent

EMMA-JAYNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay very convenient

Very surprised with our stay at Ibis hotel, we will definitely use the hotel again as very convenient for Excel. Small room but well appointed, clean, and quiet. Appeared to be also be able to be used as a connecting family room due to the secure area which joined us with next door room. Bag of handmade cookies, 2 bottles of water, tea, coffee, bath robe and normal bathroom shampoo, shower gel, etc. Lovely view of the waterway from the window. Breakfast was vast and very tasty, continental or full English available with plenty of choices of cereal fruit and juices. We also had an evening bar meal, which was nice and great value considering we were in London. Staff of all levels were all very polite and welcoming , nothing was too much trouble. I asked for an extra duvet (as we always fight over duvet), and it was provided straight away by the room ladies. In all we had a lovely 2 night stay, only downside was parking at £25 a night in the hotel next door, but as we were going to Excel, it was cheaper to park there and have a very short walk. Good location, plenty of restaurants, pub, cable car, and DLR within a few mins.
Stayed 2 nights in Feb 2025

6/10 Okay

David

Liked: Cleanliness, staff & service

Cold but convenient

Can't control the weather but room 633 was freezing and the window was firmly closed. Otherwise perfect location for the Excel and all good
Stayed 2 nights in Feb 2025

6/10 Okay

Arieth

Traveled with group
Liked: Property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Emma

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Heating didn’t appear to work well, toilet constantly running so could hear all night and towels not soft. Bed was comfy and pillows too.
Stayed 1 night in Feb 2025