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ibis London Excel Docklands

3.0 star property
Eco-certified hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for ibis London Excel Docklands

Front of property
Lobby
Exterior
Bar (on property)
Dinner served, international cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Bar
  • 24/7 front desk
  • Pet friendly

Explore the area

Map
9 Western Gateway, Royal Victoria Dock, London, England, E16 1AB
  • ExCeL Exhibition Centre
    ‪3 min walk‬
  • O2 Arena
    ‪9 min drive‬
  • Tower Bridge
    ‪10 min drive‬
  • London (LCY-London City)
    ‪11 min drive‬

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Room options

View all photos for Twin Room, 2 Twin Beds

In-room safe, desk, laptop workspace, blackout drapes

Twin Room, 2 Twin Beds

  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Double Bed, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Double Bed, Accessible

  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Twin Room, 2 Twin Beds, Accessible

  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, 1 Double Bed (SweetRoom)

In-room safe, desk, laptop workspace, blackout drapes

Double Room, 1 Double Bed (SweetRoom)

  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

London

Located in Docklands, ibis London Excel Docklands is 2 mi (3.1 km) from O2 Arena and within a 10-minute drive of other popular attractions like Tower of London. This 278-room, 3-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • ExCeL Exhibition Centre - 3 min walk - 0.2 miles
  • O2 Arena - 9 min drive - 4.0 miles
  • Tower of London - 10 min drive - 4.7 miles
  • Tower Bridge - 10 min drive - 4.8 miles
  • London Bridge - 13 min drive - 5.9 miles

Getting around

  • West Ham Station - 4 min drive
  • Royal Victoria DLR Station - 5 min walk
  • London City Airport (LCY) - 11 min drive

Restaurants

  • ‪Subway - ‬7 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪Sandwich & Co - ‬3 min walk
  • ‪Upper Deck Restaurant - ‬1 min walk
  • ‪Nakhon Thai - ‬7 min walk

About this property

ibis London Excel Docklands

Eco-certified hotel with a 24-hour front desk and a restaurant
Ibis London Excel Docklands features free WiFi in public areas, a business center, and a computer station. Self parking is offered for GBP 25 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include express check-in, express check-out, and laundry facilities.
Guests can expect free WiFi and 22-inch flat-screen TVs with satellite channels. Other standard amenities include coffee makers, hair dryers, and safes. Housekeeping is available on request.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Danish, English, French, German, Greek, Hindi, Italian, Polish, Portuguese, Romanian, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: GBP 10.45 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • FOGGS

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 10 per pet, per day
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 10.45 for adults and GBP 5.00 for children
  • Self parking fee: GBP 25 per day
  • Pet fee: GBP 10 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Photos in the property description reflect the brand standard and are shown for illustrative purposes only.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excel ibis
ibis Excel
ibis Excel Hotel
ibis Excel Hotel London Docklands
ibis Excel London Docklands
ibis London Docklands
ibis London Docklands Excel
ibis London Excel Docklands
London Docklands ibis
London Docklands ibis Excel
Accor London Excel
Ibis London Excel Docklands England
ibis London Excel Docklands Hotel
ibis Excel Docklands Hotel
ibis Excel Docklands
ibis London Excel Docklands Hotel
ibis London Excel Docklands London
ibis London Excel Docklands Hotel London

Frequently asked questions

Is free cancellation available at ibis London Excel Docklands?

Ibis London Excel Docklands offers free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at ibis London Excel Docklands?

As of May 2, 2025, prices found for a 1-night stay for 2 adults at ibis London Excel Docklands on May 11, 2025 start from $199.87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to ibis London Excel Docklands?

This hotel is situated in Docklands, just steps from ExCeL Exhibition Centre. You'll also find O2 Arena and Tower of London within a short drive.

Is parking available on site at ibis London Excel Docklands?

Yes, parking is offered for GBP 25 per day. Accessible parking and electric car charging are also available for guests.

Does ibis London Excel Docklands have a casino at the property?

No, ibis London Excel Docklands doesn't have a casino.

Is there an indoor pool at ibis London Excel Docklands?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at ibis London Excel Docklands?

Couples staying at this hotel will appreciate amenities like a bar and a restaurant plus some guestrooms include city views.

Are there hot tubs at ibis London Excel Docklands?

No, this hotel doesn't have a spa tub.

Does ibis London Excel Docklands feature a restaurant that includes a breakfast menu?

Yes, ibis London Excel Docklands serves buffet breakfast for a surcharge each morning at FOGGS.

Does ibis London Excel Docklands allow pets to stay for free?

Although they can't stay for free, pets are welcome at ibis London Excel Docklands for a fee of GBP 10 per pet, per day.

Does ibis London Excel Docklands have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to ibis London Excel Docklands?

The closest major airport to ibis London Excel Docklands is London City Airport (LCY), which is 2.4 mi away (11 minutes by car). Another top airport is Heathrow Airport (LHR), which is around 20.5 mi away.

Are there rooms with balconies that I can book at ibis London Excel Docklands?

No, you won't find guestrooms with balconies at ibis London Excel Docklands.

ibis London Excel Docklands Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 453 out of 1002 reviews
Rating 8 - Good. 358 out of 1002 reviews
Rating 6 - Okay. 127 out of 1002 reviews
Rating 4 - Poor. 43 out of 1002 reviews
Rating 2 - Terrible. 21 out of 1002 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

C

Business traveler
Liked: Cleanliness, staff & service, room comfort

Comfortable stay

Good stay. Comfortable bed. Great for proximity to Excel.
Stayed 1 night in Jan 2025

10/10 Excellent

Debbie

Stayed 1 night in Jan 2025

10/10 Excellent

Neni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff so friendly , helpful and thoughtful,room nice and clean and location In historical dockland, is strategic location. We will be back again somehow.
Stayed 1 night in Jan 2025

10/10 Excellent

John

Stayed 7 nights in Dec 2024

8/10 Good

ANNE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, great value

Great location and room was lovely. There were a few wear and tear marks on the carpet, but it was clean. We had a twin room and the beds were comfy, there were clean towels and tea/coffee facilities. The bathroom, although small, was clean and practical, the only thing was as the shower screen doesn't go right down to the floor, so the bathroom floor got quite wet when we used the shower. I would definitely recommend this as somewhere to stay if visiting central London.
Stayed 1 night in Jan 2025

10/10 Excellent

Norman

Stayed 1 night in Jan 2025

10/10 Excellent

Athwenna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Ch

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel close to Excel

Delightful hotel!
Stayed 1 night in Dec 2024

6/10 Okay

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
We booked 2 rooms one had a tv that didn’t work and both were very cold due to a draft coming in through a wall vent. Rooms were tired but clean
Stayed 2 nights in Jan 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for Excel

Nice hotel, friendly staff, good for staying when going to the Excel
Stayed 2 nights in Dec 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very beautiful experience. Lovely staff and views. Definitely coming back again
Stayed 3 nights in Dec 2024

10/10 Excellent

Kellie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and reasonably priced

A great hotel if visiting the Excel Centre. Easy to get to on the Elizabeth line. We stayed for 1 night when we attended the London International Horse Show. They dont offer room service but you can order food at the bar and take it up to your room which we did and found it reasonably priced. Easy to check in and out. This is the 2nd time we have stayed there and no doubt we will be back again next year for the Horse Show
Stayed 1 night in Dec 2024

10/10 Excellent

i claudiu

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be staying here again
Stayed 2 nights in Dec 2024

8/10 Good

Inger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

AMANDA

Traveled with family
Liked: Cleanliness

Good only for the Location to the Excel

Delayed check in even though we arrived 2 hours after the stated check in. And breakfast not set up for a full hotel, people constantly looking for cutlery and food running out.
Stayed 2 nights in Dec 2024

4/10 Poor

Kerry

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not comfortable at all

Bed was not comfortable and had hairs in it, bathroom had bits by the shower, there was no bedside cabinet on one side. Room 227 had single bed as well, which was very close to double bed with leather type material hanging on the floor.. would not stay at an IBis hotel again shower was good
Stayed 1 night in Dec 2024

8/10 Good

Tina

Traveled with family
Liked: Room comfort
The room was ok as we used it for a base to visit the London International Horseshow. The bed was comfortable. The bathroom was ok, but the sink has an awful drain smell when you used the tap. The television didn't work as didn't have a signal. We wasn't really bothered by this as we just wanted to listen to music so we used our phones instead. The breakfast was very nice but the service slow when they ran out of items. They didn't have any skinny milk, as I can't have full fat, so just had black coffee. Very convenient for the Excel centre and close to custom house/Elizabeth line.
Stayed 2 nights in Dec 2024

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if your going to the Excel
Stayed 1 night in Dec 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for ExCel

Super convenient to ExCel and the cable car. Clean rooms, great breakfast and plenty places to walk/run.
Stayed 3 nights in Dec 2024

8/10 Good

Graeme

Liked: Cleanliness, staff & service, room comfort

Bathroom door

The only thing I didn't like was the bathroom door didnt have a lock on or a propa handle.
Stayed 1 night in Dec 2024

8/10 Good

Lorraine

Stayed 1 night in Dec 2024

4/10 Poor

Sarah

Stayed 1 night in Dec 2024

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