Holiday Inn London - West by IHG

4.0 star property
Art Deco hotel with a fitness center and a rooftop terrace

Choose dates to view prices

Photo gallery for Holiday Inn London - West by IHG

Exterior
Premium Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes
Cafe
Exterior
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air conditioning
  • Bar
  • Room service

Explore the area

View in a map
4 Portal Way, London, England, W3 6RT
  • Place, Wembley Stadium
    ‪6 min drive‬
  • Place, Westfield London Shopping Centre
    ‪6 min drive‬
  • Place, OVO Arena Wembley
    ‪7 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪22 min drive‬

Room options

Standard Room

9.2 out of 10
Wonderful
(5 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 Twin Bed

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(10 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Double Bed with Sofa bed

8.4 out of 10
Very good
(28 reviews)
  • 213 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(11 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Room, 2 Twin Beds, Accessible

8.8 out of 10
Excellent
(5 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

Standard Room, 2 Twin Beds

8.4 out of 10
Very good
(7 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

Premium Room

  • 269 sq ft
  • Sleeps 2
  • 1 Twin Bed

Standard Room, Multiple Beds

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

You may also like

About the neighborhood

London

Located in Acton, Holiday Inn London - West by IHG is 2.6 mi (4.2 km) from Westfield London Shopping Centre and within a 10-minute drive of other popular attractions like Portobello Road Market. This 4-star hotel welcomes guests with 225 rooms and conveniences like free in-room WiFi, a gym, and a rooftop terrace.

What's nearby

  • Wembley Stadium - 6 min drive - 3.0 miles
  • Westfield London Shopping Centre - 6 min drive - 2.5 miles
  • OVO Arena Wembley - 7 min drive - 3.6 miles
  • Marble Arch - 14 min drive - 5.3 miles
  • Oxford Street - 15 min drive - 5.7 miles

Getting around

  • North Acton Underground Station - 5 min walk
  • Acton Main Line Station - 8 min walk
  • Heathrow Airport (LHR) - 37 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪By Max - ‬9 min walk
  • ‪Awakener Speciality Coffee - ‬4 min walk
  • ‪Al Enam - ‬10 min walk
  • ‪Stones Fish & Chips - ‬6 min walk

About this property

Holiday Inn London - West by IHG

Art Deco hotel with a fitness center and a rooftop terrace
At Holiday Inn London - West by IHG, guests have access to a gym, a rooftop terrace, and free WiFi in public areas. Self parking is available for GBP 18 per night. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a computer station.
Guests can expect free WiFi and flat-screen TVs with digital channels and pay movies. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free newspapers are also standard.
Recreational amenities at the hotel include a fitness center.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 18 per night)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar
  • Restaurant
  • Starbucks

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 248 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Renovated entire property - 2014
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 14.95 per person
  • Self parking fee: GBP 18 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Encore London West
Encore Ramada London West
London West Ramada Encore
Ramada Encore Hotel
Ramada Encore Hotel London West
Ramada Encore London West
Ramada London West
Ramada London West Encore
Holiday Inn London West Hotel
Holiday Inn London West
Ramada Encore London West Hotel London
Holiday Inn London - West England
Holiday Inn London West
London West By Ihg London
Holiday Inn London West an IHG Hotel
Holiday Inn London - West by IHG Hotel
Holiday Inn London - West by IHG London
Holiday Inn London - West by IHG Hotel London

Frequently asked questions

Is a free cancellation option available at Holiday Inn London - West by IHG?

Holiday Inn London - West by IHG provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Holiday Inn London - West by IHG?

As of Oct 21, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn London - West by IHG on Oct 26, 2025 start from $92.87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Holiday Inn London - West by IHG?

This hotel is situated in Acton, close to Wembley Stadium, Kensington High Street, and Hyde Park. You'll also find Westfield London Shopping Centre and OVO Arena Wembley within a short drive.

Will I be able to park at Holiday Inn London - West by IHG?

Yes, parking is offered for GBP 18 per night. Accessible parking, RV/bus/truck parking, and bicycle parking are also available.

Does Holiday Inn London - West by IHG have a casino on the premises?

No, Holiday Inn London - West by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn London - West by IHG?

No, there is no indoor pool at this hotel.

Is Holiday Inn London - West by IHG a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like around-the-clock room service and a pillow menu as well as a bar.

Are there hot tubs at Holiday Inn London - West by IHG?

No, there isn't a spa tub at this hotel.

Does Holiday Inn London - West by IHG have a restaurant that serves breakfast?

Yes, Holiday Inn London - West by IHG serves a full breakfast for a surcharge each morning at Restaurant.

Will Holiday Inn London - West by IHG allow pets to stay free of charge?

No, pets aren't allowed at Holiday Inn London - West by IHG though service animals are welcome.

Are there connecting rooms at Holiday Inn London - West by IHG?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Holiday Inn London - West by IHG?

The closest major airport to Holiday Inn London - West by IHG is Heathrow Airport (LHR), which is 12.5 mi away (37 minutes by car). Another top airport is London City Airport (LCY), which is located 26.8 mi away (82-minute drive).

Can I book a room with a balcony at Holiday Inn London - West by IHG?

No, at Holiday Inn London - West by IHG, there aren't any guestrooms that list a balcony.

Holiday Inn London - West by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 443 out of 1005 reviews
Rating 8 - Good. 382 out of 1005 reviews
Rating 6 - Okay. 107 out of 1005 reviews
Rating 4 - Poor. 41 out of 1005 reviews
Rating 2 - Terrible. 32 out of 1005 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Zaynab

The hotel rooms be renovated. Beds
Stayed 3 nights in Jul 2025

2/10 Terrible

Amber

Stayed 3 nights in Jun 2025

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Not near anything.

Not really their fault, but for tourists, this is not really in London. Take 45 minutes by rail or Uber to get downtown. Hotel itself was clean and adequate, but not worth the $$$.
Stayed 2 nights in Jul 2025

8/10 Good

Bastien

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2025

10/10 Excellent

Ching Cheung Terence

Stayed 2 nights in Jun 2025

6/10 Okay

Aidan

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean, spacious,and modern. The choices for breakfast were excellent and delicious. The staff are friendly and helpful. Would definitely stay again.
Stayed 1 night in Jun 2025

6/10 Okay

Loh

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Good

Overall is good, 10 mins walk train station.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jane

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Soyemi

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here every month for business, ideal hotel
Stayed 3 nights in Jun 2025

6/10 Okay

Soyemi

Traveled with family
Liked: Cleanliness
Disliked: Room comfort

Improperly working air conditioning of some rooms.

My room was not an “executive” marked room. The air conditioner was not working properly. I was unable to lower the thermostat and its control did not appear to correspond to the real room temperature. I was offered a room fan to alleviate the the uncomfortable temperature which I refused. I was told the hotel has a different air conditioning unit for the “executive” marked rooms than which I was housed. I knew the difference because I had access to an “executive” marked room which was much cooler with a properly working thermostat. Only one of the two elevators was servicing the seven floors otherwise, the hotel was clean. The food was ok but their pizza was not comparable to any in the USA. It wasn’t as good, thin crust, burnt but edible.
Stayed 6 nights in Jun 2025

8/10 Good

Sian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were all friendly . Good choice for breakfast and evening meal. Room was clean. Would be nice to have some hooks in bathroom on door and a towel rail as there wasn’t much room to put your towels on once used especially when you were a family of three.
Stayed 2 nights in Jun 2025

10/10 Excellent

Frank

Stayed 4 nights in Jun 2025

10/10 Excellent

dan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great for where I needed to be with way transport links Got a good deal especially as near Wembley with shows on
Stayed 1 night in Jun 2025

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Spent a long weekend at this hotel with my partner. The hotel is situated just outside of central London and is a short ride on the central line underground train. It’s very easy to get to. It’s only a short walk from the station to the hotel. There is a Tesco and Sainsbury’s near to the hotel. Check-in was easy and staff at the hotel with very accommodating. We had a family room that was a good size and comfortable. If you’re happy being just outside of Central London then I would certainly recommend recommend this hotel
Stayed 3 nights in Jun 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean and quiet property, but it was in an inconvenient location.
Stayed 2 nights in Jun 2025

8/10 Good

Mohamed Amjad Hameed

Stayed 1 night in Jun 2025

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Tong, calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient
Stayed 2 nights in May 2025

10/10 Excellent

Sarah J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for short stay

Not to far to station and have ample parking
Stayed 1 night in May 2025

10/10 Excellent

Natalie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025