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Holiday Inn London - West by IHG

4.0 star property
Art Deco hotel with a fitness center and a rooftop terrace

Choose dates to view prices

Photo gallery for Holiday Inn London - West by IHG

Exterior
Premium Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes
Exterior
Cafe
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
4 Portal Way, London, England, W3 6RT
  • Place, MATRADE Loftus Road Stadium
    ‪8 min drive‬
  • Place, The Depot
    ‪8 min drive‬
  • Place, London Transport Museum Depot
    ‪8 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪26 min drive‬

Room options

View all photos for Standard Room

Room amenity

Standard Room

9.0 out of 10
Wonderful
(6 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(10 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Standard Room, 1 Double Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed with Sofa bed

8.4 out of 10
Very good
(28 reviews)
  • 213 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(11 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds, Accessible

8.8 out of 10
Excellent
(5 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(8 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room

Room amenity

Premium Room

  • 269 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, Multiple Beds

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About the neighborhood

London

Located in Acton, Holiday Inn London - West by IHG is 2.6 mi (4.2 km) from Westfield London Shopping Centre and within a 10-minute drive of other popular attractions like Portobello Road Market. This 4-star hotel welcomes guests with 225 rooms and conveniences like free in-room WiFi, a gym, and a rooftop terrace.

What's nearby

  • Wormholt Park - 6 min drive - 1.5 miles
  • TeamSport Acton - 6 min drive - 1.5 miles
  • MATRADE Loftus Road Stadium - 8 min drive - 2.3 miles
  • The Depot - 8 min drive - 1.5 miles
  • London Transport Museum Depot - 8 min drive - 1.5 miles

Getting around

  • North Acton Underground Station - 5 min walk
  • Acton Main Line Station - 8 min walk
  • Heathrow Airport (LHR) - 37 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪By Max - ‬9 min walk
  • ‪Awakener Speciality Coffee - ‬4 min walk
  • ‪Al Enam - ‬10 min walk
  • ‪Costa Coffee - ‬4 min walk

About this property

Holiday Inn London - West by IHG

Art Deco hotel with a fitness center and a rooftop terrace
At Holiday Inn London - West by IHG, guests have access to a gym, a rooftop terrace, and free WiFi in public areas. Self parking is available for GBP 18 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a computer station.
Guests can expect free WiFi and flat-screen TVs with digital channels and pay movies. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free newspapers are also standard.
Recreational amenities at the hotel include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 18 per night)
  • RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Starbucks

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 248 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Renovated entire property - 2014
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 14.95 per person
  • Self parking fee: GBP 18 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Encore London West
Encore Ramada London West
London West Ramada Encore
Ramada Encore Hotel
Ramada Encore Hotel London West
Ramada Encore London West
Ramada London West
Ramada London West Encore
Holiday Inn London West Hotel
Holiday Inn London West
Ramada Encore London West Hotel London
Holiday Inn London - West England
Holiday Inn London West
London West By Ihg London
Holiday Inn London West an IHG Hotel
Holiday Inn London - West by IHG Hotel
Holiday Inn London - West by IHG London
Holiday Inn London - West by IHG Hotel London

Frequently asked questions

Is a free cancellation option available at Holiday Inn London - West by IHG?

Holiday Inn London - West by IHG provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Holiday Inn London - West by IHG?

As of Dec 27, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn London - West by IHG on Jan 4, 2026 start from $84.36, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Holiday Inn London - West by IHG?

This hotel is situated in Acton, close to Wembley Stadium, Kensington High Street, and Hyde Park. You'll also find Westfield London Shopping Centre and OVO Arena Wembley within a short drive.

Will I be able to park at Holiday Inn London - West by IHG?

Yes, parking is offered for GBP 18 per night. Accessible parking, RV/bus/truck parking, and bicycle parking are also available.

Does Holiday Inn London - West by IHG have a casino on the premises?

No, Holiday Inn London - West by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn London - West by IHG?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Holiday Inn London - West by IHG?

Couples staying at this hotel will appreciate amenities like around-the-clock room service and a pillow menu as well as a bar.

Does Holiday Inn London - West by IHG have a hot tub?

No, this hotel doesn't have a spa tub.

Does Holiday Inn London - West by IHG have a restaurant that serves breakfast?

Yes, Holiday Inn London - West by IHG serves a full breakfast for a surcharge each morning at Starbucks.

Will Holiday Inn London - West by IHG allow pets to stay free of charge?

No, pets aren't allowed at Holiday Inn London - West by IHG though service animals are welcome.

Does Holiday Inn London - West by IHG have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Holiday Inn London - West by IHG?

The closest major airport to Holiday Inn London - West by IHG is Heathrow Airport (LHR), which is 12.5 mi away (37 minutes by car). Another top airport is London City Airport (LCY), which is located 26.8 mi away (82-minute drive).

Can I book a room with a balcony at Holiday Inn London - West by IHG?

No, at Holiday Inn London - West by IHG, there aren't any guestrooms that list a balcony.

Holiday Inn London - West by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 442 out of 1000 reviews
Rating 8 - Good. 384 out of 1000 reviews
Rating 6 - Okay. 104 out of 1000 reviews
Rating 4 - Poor. 39 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kiran

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Adam

Traveled with family
Liked: Amenities
Was a lovely hotel and we would stay again - disappointed that we booked a room for 3 and the bed wasn’t set up and there were only 2 towels
Stayed 1 night in Sep 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2025

10/10 Excellent

Prabpreet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Very helpful staff, very clean and nice breakfast! Staff also helped with parking 😊
Stayed 1 night in Sep 2025

6/10 Okay

Doug

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Gillian

Traveled with family
Disliked: Staff & service

unhelpful staff

i had booked this hotel for the Coldplay concert on the 7th Sept 25 and as concert was rescheduled to the earlier date of the 6th Sept i contacted the hotel to ask could i transfer the booking to another hotel in the city centre as we were not attending the concert but wanted to visit London anyway as previously planned. Staff were most unhelpful and no option was given to my request, I ended up booking another hotel in Leicester square. I did not expect a refund just requested a transfer of booking
Stayed 1 night in Sep 2025

8/10 Good

Gillian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly quiet given it's position on the A40. Clean, friendly receptionist and comfy night's stay. Could do with improving the selection of the on tap beer in the bar.
Stayed 1 night in Sep 2025

10/10 Excellent

Anne

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Alexandra, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a minimal decor room. The television was good. The bed was comfy but it was a little minimal.
Stayed 7 nights in Aug 2025

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Kishan

Stayed 1 night in Aug 2025

4/10 Poor

Malik

Traveled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Ceri-ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would highly recommend!

We stayed here as a family at the beginning of August as we saw Coldplay at Wembley and the hotel staff really went out of their way to make us feel welcome. Everything was clean and our rooms were perfect for us. Breakfast facilities were ideal for all of us and the children loved all the available options. Check-in was quick and easy, as was check-out. The hotel is a 5 minute walk to the nearest Tube station which is so convenient for getting in & out of central London. My brother and his young family were with us in London and had a terrible experience with their nearby Air BnB which they had to leave and this Hotel saved them, finding them a room at short notice and even upgrading them. They also gave the children wrist bands to choose free snacks from the cafe which they loved. The staff really were helpful and attentive to them. We all agreed that we would definitely stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Paulo

Stayed 1 night in Aug 2025

10/10 Excellent

Adina

Stayed 1 night in Jun 2025

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice for Wembley Stadium events

We picked the hotel due to the proximity to Wembley stadium as we were going to a concert there. We had a family room for 3 adults and a 16 year old. The sofa bed mattress was a little thin but it was perfectly adequate for one night. All the staff were hood, check in was easy and parking was available. Breakfast was a lovely buffet with quite a lot of choice. The price we paid was extremely hood value considering the hotel prices on the Wembley campus. It was an easy drive from the hotel to Wembley
Stayed 1 night in Aug 2025

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel the room was exceptional with views over London to match we stayed on floor 7
Stayed 1 night in Aug 2025

8/10 Good

Tia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food and drinks in lobby area. Comfortable beds. Very pleasant staff. Very close to North Acton tube.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really impressed with this hotel. Very clean and really helpful staff.
Stayed 1 night in Aug 2025

8/10 Good

Daren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel lobby excellent and staff polite helpful and efficient. Room was large and very clean and comfortable with a great nights sleep. Bathroom was slightly disappointing, with tiles and grout clearly aging and in need of attention. Paintwork on inside of bathroom door very tired and a crack in the bowl of the toilet. None of these spoilt the function of any of the bathroom facilities, but they were not up to the standard of the hotel itself of the bedroom part of the room.
Stayed 1 night in Aug 2025

10/10 Excellent

Nicola

Stayed 1 night in Aug 2025

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