Skip to main content
Beginning of main content

Holiday Inn London - West

4.0 out of 5.0

Recent guest reviews

Have just finished a 3-day course which was held at the Holiday Inn London West. Location ideal for me as I live locally; so didn't stay at the hotel. Other people who lived further away found it quite easy to get to on public transport. Meeting room was very good. Tea and coffee machine was in the room so we could make drinks as and when needed. The pastries for the breaks were yummy but fruit was available too.The member of staff, Dan, who looked after our meeting room was professional and very friendly. The food in the restaurant was good with several choices. Friendly and attentive staff. Can't comment on the bedrooms and what it's like to stay at this hotel. But can recommend attending a meeting there.

Friendly attentive staff very comfortable IOSH training course wonderful training room 5 stars plus well suited for visiting London central line good service nice food Starbucks on site cool part of London well worth a visit

Booked tickets for a performance in London where doors open at 1000hrs original plan was to catch train with kids from Devon at about 0630hrs. Thought it was worth a quick look for accommodation in London expecting it too be out of our price range so set a budget and found accommodation here was under £75 for a family room with Breakfast and hotel was only a short 10>mins wander from Acton mainline station with regular Great Western Railway services stopping there. So looked a good choice. Stayed in several Holiday inns so knew it was a good value and what we could expect. On arrival it did not disappoint. It was easy too find arrived to a warm welcome at reception with the quickest ever check-in we were soon in our room with kettle on!! The room was a reasonable size with all the usual facilities TV, hairdryer, ironing board, tea and coffee, spacious wc and shower. Sofa bed already made up as bed for the brats. So we could instantly relax. The room was clean and tidy a few signs of heavy use but nothing that would affect our or anyone else's stay. What really impressed was the window sound proofing. The road outside was extremely busy even when there was a road traffic collision outside with 4 fire appliances police and ambulance in attendance all sirens going couldn't hear it in the room only see the chaos it caused!! The only sound that occasionally go into the room was the boy racers at the lights 🚥 with their extremely loud exhausts. But no sound proofing would stop that!! All in all so far a fantastic stay. The only thing yet to test is the breakfast. But I am sure it will deliver. Thanks again to the team at Holiday Inn for another wonderful stay. Well done.

We arrived at the Hotel late afternoon / early evening Saturday to celebrate our anniversary and valentines weekend on check I had asked to pre pay the room as we were out all night and leaving straight away in the morning to spend the day in London sightseeing and shopping but I was told I could not do this and would need to pre authorise my card I agreed to do this as we needed to get to the room to get ready and go out (we were running abit late). On check out we were asked to pay the balance of £104 which was fine as usually this is taken from the pre authorisation taken the night prior however, this was not the case! I was left extremely embarrassed when my card declined on the Sunday when me & my partner were in a restaurant spending the day in London. I spent half the day calling my bank trying to sort this out only to find out the Hotel were still holding the £105 pre authorisation as well as taking the payment of £104 this has caused ridiculous amounts of stress & ruined my weekend away with my partner I have spent hours sending emails to the hotel and phone calls to the bank! I have emailed the Hotel 6 times I had 1 reply from Sarah saying she will get back to me that day (yesterday 14/02/2017) but I'm STILL chasing this today and this is still on hold from my bank!! 3 days this has been on hold.. POOR CUSTOMER SERVICE

Dan was fantastic, polite greeting us each morning with a smile. Service and attentive too our needs. The staff over all were well mannered and helpful. The cost of parking was also reasonable. The menu of food served varied each day, over the two and a half weeks spent there was a choice for all dietary needs. We fondly looked forward to the cakes served mid-Morning each day along with a selection of fruit.

The hotel is about a 3/4 minute walk from North Acton station so it is in a handy location. The room was a decent size and clean. The bed was nice and comfortable. Booked the holiday inn because they're always a safe bet, no frills but it does a job.

What a surprise! I work away a lot and find, although looked after, used as just another sale. This is a chain yes, however found them so helpful. Working nights they put me in a a quiet room at a short request, beyond the inevitable London traffic noise. The room was clean and quiet and blackout curtains for any night worker was bliss. A big thank you to all reception staff. And above all the barman Ivaygo, who goes out his way to accommodate. Much appreciated all . Thank you

Fantastic bloke. Ivaylo goes beyond. Has made my stay grate. Always happy to help and there. Good food great service. Rooms of a good a standard. Gym basic but enough. Train links near by. Parking is limited.

Stayed here in January for a trip to the theatre. Ideal location on so many levels! It's a 5 minute walk to North Acton Tube Station and you can be straight to Oxford Circus! We booked an Executive Room on the 7th Floor which gave us access to the gym on the same floor. The welcome was warm, the staff were attentive, the room was lovely, the bed linen, toiletries & towels were of good quality and the view from the hotel room was lovely too. There was no external noises from outside so we had a very sound nights sleep. Breakfast was very enjoyable with a good choice in comfortable surroundings. Would I recommend it.....? We are going to another show in February and have booked to stay again.

This hotel represents great value for money. Located just off the A40, it as a car park (£15 per day) and is less than a 5 minute walk from North Acton underground meaning you can be in central London in 25 mins. We stayed in the Deluxe Rooms which featured a nice big queen size bed. The room also had ample storage space, a seat with foot stool and a good size bathroom. The room was very clean and quiet. The staff are friendly enough and there were no complaints from either couple who travelled together. Recommended. I booked through Expedia and although I found the price cheaper after booking, they refunded the difference

4 Portal Way London England

Located in Acton, Holiday Inn London - West is within a few miles (5 km) of popular sights such as Westfield London Shopping Centre and Hammersmith Apollo. This 225-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. Near the airport, it's also near Wembley Stadium and Portobello Road Market.


In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a English breakfast is served for a fee each morning from 7 AM to 10 AM.


All of Holiday Inn London - West's 225 soundproofed rooms provide coffee makers, free newspapers, and phones. Flat-screen TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer free toiletries. Other standard amenities include ironing boards and desks.

Property features

Guests staying at Holiday Inn London - West enjoy a fitness center, a rooftop terrace, and free WiFi in public areas. Self parking is offered for GBP 15 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 7 meeting rooms, conference space, and a 24-hour business center.

Room options

Executive Room, 1 Twin Bed, Non Smoking

Twin 1 | Sleeps 2

Room, Multiple Beds, Non Smoking

Twin 1 | Sleeps 4

Room, 1 Double Bed

Full 1 | Sleeps 2

Room, 1 Twin Bed, Accessible (Roll-In Shower)

Twin 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 510 reviews