Holiday Inn London - West by IHG

4.0 star property
Eco-certified hotel with a fitness center and a rooftop terrace

Choose dates to view prices

Photo gallery for Holiday Inn London - West by IHG

Exterior
Premium Room, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace
Exterior
Cafe
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Air conditioning
  • Bar
  • Room service

Explore the area

Map
4 Portal Way, London, England, W3 6RT
  • Wembley Stadium
    ‪6 min drive‬
  • Westfield London Shopping Centre
    ‪6 min drive‬
  • OVO Arena Wembley
    ‪7 min drive‬
  • London (LHR-Heathrow)
    ‪22 min drive‬

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Room options

Premium Room

  • 269 sq ft
  • Sleeps 2
  • 1 Twin Bed

Standard Room, Multiple Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(10 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Room, 1 Double Bed with Sofa bed

8.4 out of 10
Very good
(25 reviews)
  • 213 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(8 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room

9.2 out of 10
Wonderful
(5 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 Twin Bed

Standard Room, 2 Twin Beds

8.4 out of 10
Very good
(6 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

Standard Room, 2 Twin Beds, Accessible

9.0 out of 10
Wonderful
(4 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

London

Located in Acton, Holiday Inn London - West by IHG is 2.6 mi (4.2 km) from Westfield London Shopping Centre and within a 10-minute drive of other popular attractions like Portobello Road Market. This 4-star hotel welcomes guests with 225 rooms and conveniences like free in-room WiFi, a gym, and a rooftop terrace.

What's nearby

  • Wembley Stadium - 6 min drive - 3.0 miles
  • Westfield London Shopping Centre - 6 min drive - 2.5 miles
  • Portobello Road Market - 7 min drive - 2.9 miles
  • OVO Arena Wembley - 7 min drive - 3.6 miles
  • Oxford Street - 15 min drive - 5.7 miles

Getting around

  • North Acton Underground Station - 5 min walk
  • Acton Main Line Station - 8 min walk
  • Heathrow Airport (LHR) - 37 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Kamil Bakery - ‬12 min walk
  • ‪Stones Fish & Chips - ‬6 min walk
  • ‪Al Enam - ‬9 min walk
  • ‪Cafe Bleu - ‬6 min walk

About this property

Holiday Inn London - West by IHG

Eco-certified hotel with a fitness center and a rooftop terrace
At Holiday Inn London - West by IHG, guests have access to a gym, a rooftop terrace, and free WiFi in public areas. Self parking is available for GBP 18 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a computer station.
Guests can expect free WiFi and flat-screen TVs with digital channels and pay movies. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free newspapers are also standard.
Recreational amenities at the hotel include a fitness center.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Bulgarian, Dutch, English, Filipino, French, German, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Urdu

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 18 per night)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar
  • Restaurant
  • Starbucks

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 248 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Renovated entire property - 2014
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 14.95 per person
  • Self parking fee: GBP 18 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Encore London West
Encore Ramada London West
London West Ramada Encore
Ramada Encore Hotel
Ramada Encore Hotel London West
Ramada Encore London West
Ramada London West
Ramada London West Encore
Holiday Inn London West Hotel
Holiday Inn London West
Ramada Encore London West Hotel London
Holiday Inn London - West England
Holiday Inn London West
London West By Ihg London
Holiday Inn London West an IHG Hotel
Holiday Inn London - West by IHG Hotel
Holiday Inn London - West by IHG London
Holiday Inn London - West by IHG Hotel London

Frequently asked questions

Is a free cancellation option available at Holiday Inn London - West by IHG?

Holiday Inn London - West by IHG provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Holiday Inn London - West by IHG?

As of Jun 22, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn London - West by IHG on Jul 22, 2025 start from $167.03, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Holiday Inn London - West by IHG?

This hotel is situated in Acton, close to Wembley Stadium, Kensington High Street, and Hyde Park. You'll also find Portobello Road Market and Westfield London Shopping Centre within a short drive.

Is parking available on site at Holiday Inn London - West by IHG?

Yes, parking is offered for GBP 18 per night. Accessible parking, RV/bus/truck parking, and bicycle parking are also available.

Does Holiday Inn London - West by IHG have a casino on the premises?

No, Holiday Inn London - West by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn London - West by IHG?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Holiday Inn London - West by IHG?

Couples staying at this hotel will appreciate amenities like around-the-clock room service and a pillow menu as well as a bar.

Are there hot tubs at Holiday Inn London - West by IHG?

No, there isn't a spa tub at this hotel.

Does Holiday Inn London - West by IHG have a restaurant that serves breakfast?

Yes, Holiday Inn London - West by IHG serves a full breakfast for a surcharge each morning at Restaurant.

Will Holiday Inn London - West by IHG allow pets to stay free of charge?

No, pets aren't allowed at Holiday Inn London - West by IHG though service animals are welcome.

Does Holiday Inn London - West by IHG have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Holiday Inn London - West by IHG?

The closest major airport to Holiday Inn London - West by IHG is Heathrow Airport (LHR), which is 12.5 mi away (37 minutes by car). Another top airport is London City Airport (LCY), which is located 26.8 mi away (82-minute drive).

Are there rooms with balconies that I can book at Holiday Inn London - West by IHG?

No, there aren't any guestrooms with balconies at Holiday Inn London - West by IHG.

Holiday Inn London - West by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 425 out of 1001 reviews
Rating 8 - Good. 391 out of 1001 reviews
Rating 6 - Okay. 109 out of 1001 reviews
Rating 4 - Poor. 45 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited with our 6 year old and felt safe the whole time. The staff were very friendly and accommodating. They even allowed us to check in a bit early. Friendly with children and the room was a bit smaller than normal, but worked for us as we didn’t spend much time there. We spent 3 nights. Double bed and twin bed.

6/10 Okay

Katie

Liked: Cleanliness, staff & service, room comfort

Useful location

Well located with spacious clean and comfortable room. Not very quiet due to busy roads and noise from corridors and other rooms. Having meeting rooms on the same floor as guest rooms meant often there were people congregating in the corridors/hall areas near the lifts and stsirswhich guests had to go through to their rooms.
Stayed 2 nights in Mar 2025

2/10 Terrible

Sharnie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Horrendous

Arrived at the hotel and the room we booked had an issue. We were given a room with one double bed and one single for a family of 4! A staff member came in our room in the night and also a drunk person tried our door. There was roadworks going on outside our window. Bed was rock hard and the heating didn’t work.
Stayed 1 night in Mar 2025

6/10 Okay

Margaret

Traveled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Alarm going off at 2am
Stayed 1 night in Mar 2025

6/10 Okay

tyler

Stayed 8 nights in Feb 2025

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Edward

Stayed 2 nights in Feb 2025

6/10 Okay

Eduardo Jose

Disliked: Property conditions & facilities

Be ready for guest

The staff was ok (people look to you like suspicious) but service a bit disappointed because for 2 days consecutive we had cold shower and guy went to the room to verify which's I feel uncomfortable. I’m sorry don’t take a cold out specially in winter. At 5 in morning people making to much noise shouting and running, listen car on road definitely not soundproofed
Stayed 2 nights in Feb 2025

10/10 Excellent

Chris

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Andrew

Stayed 1 night in Jan 2025

10/10 Excellent

Hala

Stayed 1 night in Jan 2025

8/10 Good

HANY

Liked: Cleanliness, staff & service, property conditions & facilities
Nice enough hotel, convenient and well priced
Stayed 1 night in Jan 2025

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was much better than expected for the price. Shower presure was particularly notable!
Stayed 1 night in Jan 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great accommodation

Very clean & great accommodation. Lovely large bed, slept well. Good choice for breakfast. Would highly recommend.
Stayed 1 night in Jan 2025

10/10 Excellent

Harry

Stayed 4 nights in Jan 2025

10/10 Excellent

Katie

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Drain in my shower was blocked which was nasty and I only realised when I had the shower. Heating very noisy.
Stayed 1 night in Jan 2025

10/10 Excellent

Tameka

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good stay
Stayed 1 night in Oct 2024

10/10 Excellent

Raudel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility, quiet and comfortable room.
Stayed 3 nights in Nov 2024

2/10 Terrible

Derry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Halyna

Stayed 1 night in Jan 2025

10/10 Excellent

Stefano

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel but door opened during stay

Upgraded to an executive room which was nice surprise, have stayed before and really like the hotel however at just after 9.30 someone tried to enter the room checkout was 12! When I shouted and then went to see who it would have been I didn’t see anyone in the corridor I mentioned it to reception who said they thought it would have been staff servicing the room but I noted no one had knocked the door, announced themselves or anything which I would have expected rather than the door just being opened definitely took the shine off the stay, the hotel are investigating
Stayed 1 night in Dec 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Jennifer

Traveled with partner
Liked: Amenities
Disliked: Staff & service
Noisy
Stayed 1 night in Dec 2024