DoubleTree by Hilton Hotel London ExCel

4.0 star property
Waterfront hotel with a 24-hour fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for DoubleTree by Hilton Hotel London ExCel

Daily buffet breakfast (GBP 19.5 per person)
In-room safe, desk, laptop workspace, blackout drapes
Front of property
Suite, 1 King Bed, City View | In-room safe, desk, laptop workspace, blackout drapes
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Excel, 2 Festoon Way, Royal Victoria Dock, Newham, London, England, E16 1RH
  • ExCeL Exhibition Centre
    ‪3 min walk‬
  • O2 Arena
    ‪6 min drive‬
  • Westfield Stratford City
    ‪10 min drive‬
  • London (LCY-London City)
    ‪14 min walk‬

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Room options

Deluxe Room, 1 Queen Bed (Water View)

9.0 out of 10
Wonderful
(2 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed

8.6 out of 10
Excellent
(37 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

Deluxe Suite, 1 King Bed (Water View)

  • 581 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Water View)

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Queen Bed, City View

  • 334 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Balcony

  • 334 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(15 reviews)
  • 226 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Twin Room (Guest)

9.4 out of 10
Exceptional
(9 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

Deluxe Twin Room, Accessible, View

8.0 out of 10
Very good
(1 review)
  • 258 sq ft
  • Water view
  • Sleeps 2
  • 2 Twin Beds

Deluxe Room, 1 Queen Bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

Deluxe Twin Room, View

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

Twin Room, Accessible

8.0 out of 10
Very good
(1 review)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

Suite, 1 King Bed, City View

  • 334 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

Queen Room with Sofa Bed

  • Sleeps 3

Twin Room

  • Sleeps 2

One Bedroom Queen Suite with City View and Balcony

  • Sleeps 2

One Bedroom Queen Suite with City View

  • Sleeps 2

Queen Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

Deluxe Queen Room with Water View

  • Sleeps 2

Deluxe One Bedroom Suite with Water View

  • Sleeps 2

One Bedroom King Suite with City View

  • Sleeps 2

Accessible Twin Room

  • Sleeps 2

Queen or Twin Room

  • Sleeps 2

Deluxe King Room with Water View

  • Sleeps 2

Accessible Queen Room

  • Sleeps 2

Deluxe Queen Room with Water View and Balcony

  • Sleeps 2

Deluxe Twin Room with View

  • Sleeps 2

Accessible Deluxe Twin Room with Water View

  • Sleeps 2

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About the neighborhood

London

Located in Docklands within a short walk of ExCeL Exhibition Centre, DoubleTree by Hilton Hotel London ExCel is within a few miles (5 km) of other popular sights such as O2 Arena. This 4-star hotel has 287 guestrooms and offers conveniences like a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • ExCeL Exhibition Centre - 3 min walk - 0.2 miles
  • O2 Arena - 6 min drive - 2.1 miles
  • London Stadium - 10 min drive - 4.0 miles
  • Westfield Stratford City - 10 min drive - 4.0 miles
  • Tower of London - 14 min drive - 5.5 miles

Getting around

  • Prince Regent Station - 5 min walk
  • West Ham Station - 7 min drive
  • London City Airport (LCY) - 7 min drive

Restaurants

  • ‪Subway - ‬9 min walk
  • ‪Costa Coffee - ‬11 min walk
  • ‪Caffè Nero - ‬14 min walk
  • ‪Sandwich & Co - ‬12 min walk
  • ‪E16 Café - ‬6 min walk

About this property

DoubleTree by Hilton Hotel London ExCel

Waterfront hotel with a 24-hour fitness center and a 24-hour front desk
DoubleTree by Hilton Hotel London ExCel features a 24-hour gym, free WiFi in public areas, and conference space. Self parking is available for GBP 15 per night. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a business center, a computer station, and express check-out.
Guests can expect free WiFi and TVs with pay movies. Bathrooms offer hair dryers and free toiletries. Free newspapers, laptop-compatible safes, and phones are other standard amenities.
Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Filipino, French, German, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 15 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 19.50 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 882 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 9 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay movies
  • TV

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property will place a credit card authorization for GBP 50 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 35 per accommodation, per stay
  • Dogs only
  • 1 total (77 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 19.5 per person
  • Self parking fee: GBP 15 per night
  • Pet fee: GBP 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Ramada Hotel London Docklands
Ramada London Docklands
DoubleTree Hilton Hotel London ExCel
DoubleTree Hilton London ExCel
DoubleTree by Hilton Hotel London ExCel Hotel
DoubleTree Hilton Hotel ExCel
DoubleTree by Hilton Hotel London ExCel London
DoubleTree by Hilton Hotel London ExCel Hotel London

Frequently asked questions

Is a free cancellation option available at DoubleTree by Hilton Hotel London ExCel?

DoubleTree by Hilton Hotel London ExCel offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at DoubleTree by Hilton Hotel London ExCel?

As of Jul 13, 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel London ExCel on Jul 20, 2025 start from $94.62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around DoubleTree by Hilton Hotel London ExCel?

This hotel is situated in Docklands within a short 7-minute walk of ExCeL Exhibition Centre. You'll also find O2 Arena and ABBA Arena within a short drive.

Will I be able to park at DoubleTree by Hilton Hotel London ExCel?

Yes, parking is offered for GBP 15 per night. Though parking is limited, accessible parking and electric car charging are also available.

Does DoubleTree by Hilton Hotel London ExCel include a casino at the property?

No, DoubleTree by Hilton Hotel London ExCel doesn't have a casino.

Is there an indoor pool at DoubleTree by Hilton Hotel London ExCel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at DoubleTree by Hilton Hotel London ExCel?

At this waterfront hotel, couples will appreciate amenities like a bar plus some guestrooms include kitchenettes and city views.

Are there hot tubs at DoubleTree by Hilton Hotel London ExCel?

No, there isn't a spa tub at this hotel.

Does DoubleTree by Hilton Hotel London ExCel have a restaurant with a breakfast menu?

Yes, DoubleTree by Hilton Hotel London ExCel serves buffet breakfast each morning for a surcharge from its restaurant.

Does DoubleTree by Hilton Hotel London ExCel allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at DoubleTree by Hilton Hotel London ExCel for a fee of GBP 35 per accommodation, per stay. The property also provides food and water bowls.

Are there connecting rooms at DoubleTree by Hilton Hotel London ExCel?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to DoubleTree by Hilton Hotel London ExCel?

The closest major airport to DoubleTree by Hilton Hotel London ExCel is London City Airport (LCY), which is within a mile. Another top airport is Heathrow Airport (LHR), which is around 21.2 mi away.

Are there rooms with balconies that I can book at DoubleTree by Hilton Hotel London ExCel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city or water views.

DoubleTree by Hilton Hotel London ExCel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 501 out of 1007 reviews
Rating 8 - Good. 288 out of 1007 reviews
Rating 6 - Okay. 122 out of 1007 reviews
Rating 4 - Poor. 49 out of 1007 reviews
Rating 2 - Terrible. 47 out of 1007 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

katherine

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, nice staff but random location. Our only complaint was the lighting in the bathroom was so dull and dark, It was hard to get ready.
Stayed 1 night in Jun 2025

6/10 Okay

keith

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Lee

Traveled with family
Disliked: Property conditions & facilities
Very expensive for what you get. Water was correct, but also a view of a building site. Room was badly designed. Several different sets of lights all controlled by one small switch. No reading lamp. Only get water form your first night. For £220 a night I'd at least expect water both nights. And those annoying towels that put fluffy on everything. Why can't hotels get decent towels!!!
Stayed 2 nights in Apr 2025

6/10 Okay

M

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Mitchell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5* experience , lovely stay, comfortable beds, modern rooms with great views and a lovely bathroom n powerful hot shower
Stayed 1 night in Apr 2025

10/10 Excellent

Tyrone

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great but sleeping was difficult

Sleeping was difficult, pillow very small.
Stayed 1 night in Apr 2025

10/10 Excellent

Jason

Stayed 1 night in Mar 2025

10/10 Excellent

Venkata Satya Shyam

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Babu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

It was really good friendly staff welcome in
Stayed 1 night in Mar 2025

6/10 Okay

Genevieve

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
There was no shower gel in my room snd the carpet and furniture was dusty.
Stayed 1 night in Mar 2025

10/10 Excellent

Genevieve

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Rebecca, Dereham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely check in staff, immediately felt at ease and welcome!
Stayed 1 night in Mar 2025

10/10 Excellent

HOLLY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, lovely staff and big rooms. Good transport connection to the O2
Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Tyler

Liked: Cleanliness
Disliked: Staff & service

only if your desperate

this hotel now charge a £50 incidentals deposit on check-in, the only DoubleTree that it seems compulsory to pay this. We had stayed here before and it was excellent, this time wasn't that good, our room felt really dark. The fridge had gone missing aswell? Its also in a inconvenient area when travelling into London, areas around the hotel aren't the best
Stayed 1 night in Jan 2025

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing staff!

The staff here are wonderful!! Every person we spoke to was friendly & helpful. The food was great and my children particularly enjoyed the complimentary cookies. Great location for Excel.
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort

Stay elsewhere, not worth the money

Dreadful stay, will book the aloft next time! Stayed here due the last two years and this way my third visit staying 3 nights. Booked a room with sofa bed and higher up floor but got a small room on level 1, looking at the entrance and no sofa bed. The bed was uncomfortable, the air unit noisy and windows broken so not opening.
Stayed 3 nights in Feb 2025

10/10 Excellent

Curtis

Stayed 1 night in Mar 2025

8/10 Good

Anita

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Richard, Ascot

Traveled with family
Liked: Cleanliness, staff & service
I was attending a conference at the Excel centre which is in the urban wasteland east of Canary Wharf. Dorm like rooms where the owners recognise that most people stay there because they want to be close to the conference centre.
Stayed 3 nights in Feb 2025

8/10 Good

Malcolm

There was an air conditioner in the bathroom that couldn’t be turned off, which meant there was an irritatiibf noise through the night
Stayed 1 night in Feb 2025

2/10 Terrible

Shaun, sunningdale

Liked: Cleanliness
Disliked: Staff & service
I would absolutely avoid this hotel unless you had no other choice. The staff welcome was the biggest let down. The parking is definitely an issue. The company rips you off at exit and the hotel hide behind that fact. Room is comfortable but the rest does ruins the experience. You definitely get treated like a captured audience and it’s a take it or leave it attitude due to the vicinity of the excel.
Stayed 2 nights in Feb 2025

8/10 Good

Eleanor

Stayed 4 nights in Feb 2025

10/10 Excellent

Victoria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely quiet room.

Very friendly staff. Lovely quiet room with big beds.
Stayed 2 nights in Dec 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, good location. No details about parking on Expedia site, parked in the nearby ExCel centre. We would have parked at the Hilton if we knew. Walk along the dock wasn’t allowed due to construction work. Notification about this was lacking added hassle to our journey to the O2. Room was really nice and hotel was super clean, neat and tidy so overall we were very happy with our stay!
Stayed 1 night in Feb 2025