DoubleTree by Hilton Hotel London ExCel

4.0 star property
Waterfront hotel with a 24-hour fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for DoubleTree by Hilton Hotel London ExCel

Front of property
Reception
Daily buffet breakfast (GBP 19.5 per person)
Suite, 1 King Bed, City View | In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Excel, 2 Festoon Way, Royal Victoria Dock, Newham, London, England, E16 1RH
  • Place, ExCeL Exhibition Centre
    ‪3 min walk‬
  • Place, Thames Barrier Park
    ‪9 min walk‬
  • Place, Royal Victoria Bridge
    ‪13 min walk‬
  • Airport, London (LCY-London City)
    ‪12 min walk‬

Room options

Room, 1 Queen Bed

8.6 out of 10
Excellent
(47 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 1 Queen Bed (Water View)

9.4 out of 10
Exceptional
(3 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(19 reviews)
  • 226 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Twin Room (Guest)

9.2 out of 10
Wonderful
(12 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

Deluxe Twin Room

8.0 out of 10
Very good
(1 review)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

Deluxe Twin Room, Accessible

8.0 out of 10
Very good
(1 review)
  • 258 sq ft
  • Water view
  • Sleeps 2
  • 2 Twin Beds

Twin Room, Accessible

8.0 out of 10
Very good
(1 review)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

Room, 1 Queen Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 King Bed, City View

  • 334 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Suite, 1 King Bed (Water View)

  • 581 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Water View)

8.8 out of 10
Excellent
(3 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Queen Bed, City View

  • 334 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Balcony

  • 334 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 1 Queen Bed, Balcony

10.0 out of 10
Exceptional
(3 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

Queen Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

Queen Room with Sofa Bed

  • Sleeps 3

Twin Room

  • Sleeps 2

Accessible Queen Room

  • Sleeps 2

Accessible Twin Room

  • Sleeps 2

Deluxe Twin Room with View

  • Sleeps 2

Deluxe Queen Room with Water View

  • Sleeps 2

Deluxe King Room with Water View

  • Sleeps 2

Accessible Deluxe Twin Room with Water View

  • Sleeps 2

Deluxe Queen Room with Water View and Balcony

  • Sleeps 2

One Bedroom King Suite with City View

  • Sleeps 2

One Bedroom Queen Suite with City View

  • Sleeps 2

One Bedroom Queen Suite with City View and Balcony

  • Sleeps 2

Deluxe One Bedroom Suite with Water View

  • Sleeps 2

Queen or Twin Room

  • Sleeps 2

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About the neighborhood

London

Located in Docklands within a short walk of ExCeL Exhibition Centre, DoubleTree by Hilton Hotel London ExCel is within a few miles (5 km) of other popular sights such as O2 Arena. This 4-star hotel has 287 guestrooms and offers conveniences like a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • ExCeL Exhibition Centre - 3 min walk - 0.2 miles
  • Thames Barrier Park - 9 min walk - 0.5 miles
  • Royal Victoria Bridge - 13 min walk - 0.7 miles
  • University of East London, Docklands Campus - 3 min drive - 1.0 mile
  • Thames River - 4 min drive - 1.7 miles

Getting around

  • Prince Regent Station - 5 min walk
  • West Ham Station - 7 min drive
  • London City Airport (LCY) - 7 min drive

Restaurants

  • ‪Subway - ‬10 min walk
  • ‪Costa Coffee - ‬13 min walk
  • ‪The Salt Port - Restaurant & Delicatessen - ‬1 min walk
  • ‪Water Front Quayside Cafe & Bar - ‬17 min walk
  • ‪Chicken Hut - ‬10 min walk

About this property

DoubleTree by Hilton Hotel London ExCel

Waterfront hotel with a 24-hour fitness center and a 24-hour front desk
DoubleTree by Hilton Hotel London ExCel features a 24-hour gym, free WiFi in public areas, and conference space. Self parking is available for GBP 15 per night. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a business center, a computer station, and express check-out.
Guests can expect free WiFi and TVs with pay movies. Bathrooms offer hair dryers and free toiletries. Free newspapers, laptop-compatible safes, and phones are other standard amenities.
Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 15 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 19.50 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 882 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 9 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay movies
  • TV

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property will place a credit card authorization for GBP 50 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 35 per accommodation, per stay
  • Dogs only
  • 1 total (77 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 19.5 per person
  • Self parking fee: GBP 15 per night
  • Pet fee: GBP 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Ramada Hotel London Docklands
Ramada London Docklands
DoubleTree Hilton Hotel London ExCel
DoubleTree Hilton London ExCel
DoubleTree by Hilton Hotel London ExCel Hotel
DoubleTree Hilton Hotel ExCel
DoubleTree by Hilton Hotel London ExCel London
DoubleTree by Hilton Hotel London ExCel Hotel London

Frequently asked questions

Is a free cancellation option available at DoubleTree by Hilton Hotel London ExCel?

DoubleTree by Hilton Hotel London ExCel offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at DoubleTree by Hilton Hotel London ExCel?

As of Nov 27, 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel London ExCel on Dec 26, 2025 start from $120.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around DoubleTree by Hilton Hotel London ExCel?

This hotel is situated in Docklands within a short 7-minute walk of ExCeL Exhibition Centre. You'll also find O2 Arena and ABBA Arena within a short drive.

Will I be able to park at DoubleTree by Hilton Hotel London ExCel?

Yes, parking is offered for GBP 15 per night. Though parking is limited, accessible parking and electric car charging are also available.

Does DoubleTree by Hilton Hotel London ExCel include a casino at the property?

No, DoubleTree by Hilton Hotel London ExCel doesn't have a casino.

Is there an indoor pool at DoubleTree by Hilton Hotel London ExCel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about DoubleTree by Hilton Hotel London ExCel?

At this waterfront hotel, couples will appreciate amenities like a bar plus some guestrooms include kitchenettes and city views.

Are there hot tubs at DoubleTree by Hilton Hotel London ExCel?

No, there isn't a spa tub at this hotel.

Does DoubleTree by Hilton Hotel London ExCel have a restaurant with a breakfast menu?

Yes, DoubleTree by Hilton Hotel London ExCel serves buffet breakfast each morning for a surcharge from its restaurant.

Does DoubleTree by Hilton Hotel London ExCel allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at DoubleTree by Hilton Hotel London ExCel for a fee of GBP 35 per accommodation, per stay. The property also provides food and water bowls.

Does DoubleTree by Hilton Hotel London ExCel have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to DoubleTree by Hilton Hotel London ExCel?

The closest major airport to DoubleTree by Hilton Hotel London ExCel is London City Airport (LCY), which is within a mile. Another top airport is Heathrow Airport (LHR), which is around 21.2 mi away.

Are there rooms with balconies at DoubleTree by Hilton Hotel London ExCel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city or water views.

DoubleTree by Hilton Hotel London ExCel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 519 out of 1013 reviews
Rating 8 - Good. 280 out of 1013 reviews
Rating 6 - Okay. 124 out of 1013 reviews
Rating 4 - Poor. 45 out of 1013 reviews
Rating 2 - Terrible. 45 out of 1013 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

Lucy

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Ian

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel, terrible parking

The hotel itself was fine, and the staff at the desk were great. The big issue was parking. We drove 2 hours from outside of London and had booked the hotel.as parking was available. Due to an event at excel, no parking was available, anywhere. Like we had to drive a couple of miles away and find paid street parking and leave our car there. We then went into London and had to go back to collect the car at almost midnight. The front desk did give us complimentary parking after to compensate for the cost which softened the blow. The hotel itself was nice and clean and the room was good. One of the elevators was out of order which meant getting to or from the room took ages as they are tiny, and we were on the 5th floor. Breakfast was ok, but a fairly small selection and finding plates was a challenge. To add to that, we had guests running down the halls at midnight.making loads of noise. Not really the hotels fault, but added to the overall bad experience. For a £250 overnight stay, it was pretty poor. I don't think I'd stay again. Without parking reserved for guest use, it's too much of a gamble.
Stayed 1 night in Aug 2025

10/10 Excellent

Ciquijero

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Ray

Staff didn’t do room service for changing the bedding or towels last night, even though we asked them to do it in the morning. Other than that everyone else was really good
Stayed 2 nights in Aug 2025

8/10 Good

Annaliese

Traveled with family
Liked: Amenities
Was ok
Stayed 4 nights in Aug 2025

8/10 Good

Michaela

Stayed 1 night in Aug 2025

8/10 Good

Ronnie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay but, nervous about all the vehicles getting broken into, damaged or Stolen.
Stayed 5 nights in Aug 2025

10/10 Excellent

Steven

Stayed 2 nights in Aug 2025

8/10 Good

leah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Came here with my children as was doing the squid game experience and the hotel itself is faultless and lovely! Staff are super friendly and really are truly amazing the only downfall is location which was my fault as I never did more research. It’s a perfect place to stay if you’re using London city airport or using the excel centre just not if you want to sight see in central London as the transport is a bit of a pain
Stayed 2 nights in Aug 2025

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

My stay was amazing we enjoyed our 2 days break away and many thanks to Nayem for changing our room for a river view that was kind and thoughtful of him I will be returning sometime soon. Double tree by Hilton Excel is the place to be.only one thing I wish there was a sauna or swimming pool but never mind.
Stayed 2 nights in Aug 2025

8/10 Good

Denise

Stayed 3 nights in Aug 2025

10/10 Excellent

Yvonne

Traveled with family and small children
Liked: Cleanliness, staff & service
Great hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean room Very friendly and helpful staff
Stayed 1 night in Aug 2025

10/10 Excellent

Anthony

Stayed 1 night in Aug 2025

10/10 Excellent

Kan-Thai

Stayed 2 nights in Aug 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Sharon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Dean at reception was the best host

Dean from reception was so lovely & welcoming from the moment we arrived. It was a shame the bed was very uncomfortable in the room & the tv options were limited as much of the channels didn't work.
Stayed 1 night in Aug 2025

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel, good location for the excel.
Stayed 1 night in Jun 2025

10/10 Excellent

Douglas Jack, Edmonton

People working at the hotel were all great, will be back for another 2 weeks in 2026,,,,,thank the staff they have earned the hotel rating
Stayed 13 nights in Jul 2025