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Aloft London Excel

4.0 out of 5.0

Recent guest reviews

I stayed here for a business trip for two days. Considering we are a massive customer of this hotel the service was poor. Problem one: I booked a king for 2 nights and ended up in a single room. When I asked to be changed they changed me however felt like I'd done something wrong. Problem two: the systems were done when I arrived at 8pm and they weren't able to do my check in very quickly. Problem two: I got a telephone call from reception at midnight waking me up to ask what hotel room I was in, because they didn't know. Problem three: the room keys stopped working constantly. Problem four: I paid full price for parking but couldn't get into the car park for almost an hour and no one seemed to bothered to help until I started getting angry, then someone came to help me get into the hotel car park. Problem five: the room wasn't cleaned even though I'd asked for it to be done. Problem six: when I wanted to check out they'd already charged my card for the night before so I ended up with two bills instead of one even though I only checked out one. Problem seven: you can here all the noise from the concerts at London excel so getting sleep isn't possible. The location for the hotel is ideal - they just need to fix these extra issues, but would say the staff just can't be bothered.

Hotel is really beautiful, with a lot of services and perfect location if you have to go to the excel exposition. The prices are good and breakfast service is really good. My bad review is for all problems the staff created at check out time. We had three rooms, and I payed my room in cash. Magically I found a charge of 320€ for another room. I called and a person told me that one of the other rooms was charge on my credit card, and no one told me nothing at check out. Sorry but I found not good staff and not able to resolve all problems we had at check out time. The kept us 40 minutes and we almost lost our flight.

The room was fine, although storage was badly designed for hanging clothes - one in front of the other but could cope with that. Stayed here for an event at the Excel - location was good but..... As the events can be long you may think you can rely on the hotel restaurant or bar food - wrong! The restaurant can only accommodate reservations and not walk-ins. They seem to serve based on your skin colour. So when a white chap decided to jump the queue, us tanned lot were totally ignored, even upon complaining. It seems that his reservation for 2 people could be extended to 7 people whilst others are simply turned away. Bar - simply not enough staff to cope. People waiting for a good 25 minutes before being served. Here, I can't be sure of the racism, but the restaurant became a talking point for another party that also wasn't white. PS - On Wednesday night, when lots of guests arrived for an event starting the following day, their bar was closed! Every day, we ended up on the other side of the excel going to the likes of Novotel for the super friendly service where they serve food up till 12 am and for all races! At a time when the Excel has 13,500 people attending a 4-day event, Aloft's system went down also, meaning key cards stopped working willy-nilly and you had to get staff to take you into your room. Happened to lots of people. That also means long queues for the reception!

Very disappointing first day of a 3 day stay. Bearing in mind this is the main hotel linked to Excel where conferences hold up to 13000 people, the hotel just could not cope with around 12 guests making for the bar after conference! Only 3 bar staff, in no hurry to serve, spending all their time stapling receipts together to put in the till?? Conference ended at 21:45 and the hotel stopped serving food at 10:00pm. There is a 24/7 snack bar, which was cleaned out of food. It took 20 minutes to get a drink at the bar, which wasn’t even busy. The lifts operate by scanning your room key - only the lift doesn’t recognise the 3rd floor. After 3 attempts to get my room key re-programmed, I complained and a member of staff kindly accompanied me to my room - but tomorrow I have to try and get my 4th key programmed! Meanwhile the room is so dimly lit, it is impossible to read or apply makeup! There are 2 desks in the room, but only 1 chair! No towel rail near the basin, so you have to leave towel on the floor or on a low shelf. No fridge in room. Only milk for tea is longlife single sachets. Hotel does not impress me and certainly does not warrant 4 stars. I have no idea where breakfast is served, as I was not advised at checkin ... but that will have to be in another review. Enough negatives here, sorry. I really wanted Aloft to be good. Positives: comfy bed.

We booked a week in this hotel because we were attending a conference held at the Excel center. It was booked in the US by Starwood Preferred Guest services who took a lot of time and effort to get it right so we felt confident all would go well. About 2 weeks before we were to arrive and were traveling in Egypt, we received an e-mail from the hotel telling us our reservation hadn't been made correctly and they were cancelling it. This caused us a lot of worry since we had very limited ability to respond. Fortunately, they did work it out and "re-booked" our reservation but I was really put off. When we arrived we had already been traveling for 3 weeks and even though we got to the hotel before noon, they had a room ready for us which was very much appreciated. The room is pretty good in most respects but lacking in drawers into which you can put your clothes and not live out of the suitcase. This was disappointing. The breakfast host every morning was very welcoming, remembered that we liked our eggs freshly cooked, and asked how we were with actual interest every day. He is super. I thought housekeeping was a little spotty. We didn't always have 2 washcloths provided and we usually use 2. But one day something dropped on the floor in the sink area and I had to get down to look because it was small and hard to see. The floor didn't seem as though it had even been swept much less mopped, so I wondered then how thorough they were. Lastly, a tip about getting to and from Heathrow. We took a cab from Heathrow when we arrived and the driver was just chatty enough, pointing out various areas and sights as we drove. He warned us it wouldn't be inexpensive but we were tired and agreed. However, we later felt he had overcharged. It turns out Aloft has an agreement with a cab company and told us the flat rate to Heathrow would be 80. BPS. We asked them to book it the night before. The cab was there right on time, a very nice car, a professional (in a suit) driver who didn't try to keep up a conversation but gave us necessary information, checked which terminal we needed to go to, and the car was clean, new, and quiet. We paid an extra 5 BPS because we needed to put it on a credit card to have the record for our taxes. That was ok and we enjoyed that last ride very much. If you are going to be arriving at Heathrow and going way out to Aloft Excel, e-mail the hotel and find out if you can arrange for this car service to pick you up and make sure what is agreed upon for the cost.

Stayed here in March for 2 days whilst exhibiting at Excel. Hotel room was nice and roomy and I appreciated the two different types of pillows. All normal amenities including an iron and ironing board although it took me a while to find it. My room overlooked the DLR and in truth I couldn't hear it so it did not bother me. Got lost once going downstairs and ended up in the stairs for staff so maybe some clearer signage would help. Ate one night in the restaurant which although quite expensive the food was good. Drinks are rather expensive but that can only be expected in London. The one things that ruined it for me was on both evenings they had cordoned off most of the bar area for what looked like private business functions and the music they were playing was so loud. We sat on the chairs down by reception but it was so loud that it put us off having more than one drink. It would be better if they put this in a different room as it definitely put me off booking again for next year. It maybe different when its not full of business people attending or working at Excel

Stayed for 1 night after 2 nights at the Holiday Inn Express in the same area. Wanted somewhere outside of the congestion zone but still able to get into central (oxford street) within half hour - in that terms it ticks the box. Right next to excel centre and the Prince Regent DLR station. Hotel itself isn’t anything that will blow you away. A more expensive version of the Holiday Inn for me. Room layout was a bit weird with the sink / wardrobe area behind the main room door and small but long windows with not much view and decor / woodwork dated. I had requested a room with a better view due to it being my wedding anniversary and was told it was a “slightly” upgraded room with a view of the Thames which in actual fact was a view of a bit of water if you tilted your head the right amount - think I was told a white lie. Didn’t use any other of the hotels facilities so can’t comment. Parking is 16gbp for 24 hours Wouldn’t stay again as better alternatives for price. My expectations were built up due to really good reviews but I personally wasn’t a fan. Great location if visiting excel centre but Hilton double tree is right next door and so is a premier Inn so plenty of options

to be honest the hotel its self impressive,i stayed before in the double tree by hilton and the premeir inn,which was nice experience but cant compare to them.the girl who checked me inn was lovely explained to me about the hotel and the facilities which was nice.the rooms are the same as you seen in the photos,excellent shower excellent bed i have no bad words to say at all,the hotel rated as a 4 star hotel but it should be 5 star.the hotel also have important advantage on their neighbours that they close to prince regent dlr station. the only thing that really upset me and thats why i give them 3 points is the guy who checked me out,after i paid and asked leave my luggage,i asked the guy if he can help me get directions to the s't Paul cathedral which i wanted to see before i left.he's answer was no and no explanation why,where is the help for the tourists or is it the fact that i just checked out,in any hotel that i been so far in my life never saw someone saw arrogant i didn't ask for nothing beside some help,which change my mined about this hotel for there i never go back just because of bad service i got in the end,"you checked out so we really dosent metter any more"' prince regent area is excellent for stay around the London area,but in the double tree by Hilton or primer inn you will treat better.

Have stayed here a few times and have always had a comfortable stay. Staff are friendly and accommodating. They have a great lounge/bar area. Very spacious and always able to get a table/area to chill. Beds are big and comfy and always have a good night sleep. The hubby and little one love the swimming pool. We've been lucky enough to go when it isn't that busy. Only downside is that there isn't space for a lot of deck chairs. Breakfast was tasty and I like that they had veggie sausages for us. Will continue to book with them whenever we can.

My wife and I stayed here due to the convenient location close to the O2 Arena. On the whole we were very impressed with the hotel for ease of access, cleanliness, helpful staff and modern rooms and overall styling. Very cool. First disappointment was that arriving at 2pm, with check in from 3pm, was the bar was closed until 5pm although this may have been a blessing (see later in review), no problem, there are other bars nearby. After we checked in, as we were tired and were expecting a late night we went to bed for a while. After about half an hour we heard knocking on a door which we couldn't tell if it was our door or another down the hall. I sleepily got out of bed (undressed) and went towards the door to check if it was ours being knocked but before I got there a member of the hotel staff (I hope) unlocked the door and let themselves in. On seeing me semi naked and half asleep they just asked if our room was ok before retreating slightly embarrased back to the hallway. We found this very strange that after only half an our of us checking in, when they knocked on the door and got no answer that they let themselves in. What was the purpose of entering if they thought no one was in? I should have complained at the time but it took me a while to realise how weird it was. The person was wearing hotel uniform so I don't think they were an intruder. Just odd. The only other issue I had was the drinks price in the bar. I've been around long enough to know that hotel bar prices are high and London bar prices are high but even I was surprised. It wasn't particularly the £6.30 for the pint of Peroni that annoyed me, it was the additional £0.79 "service charge". Yes, £0.79 for pulling my pint! I would have happily done it myself if given the chance. On the whole I really liked the hotel and if it wasn't for the weird room entry or the overpriced beer (which may sound petty I suppose) I would have given a five star rating. I will use the hotel again I'm sure, I'll just avoid the bar and politely request that nobody lets themselves into my room whilst I'm having a nap.

1 Eastern Gateway, Royal Victoria Dock London England

Hotel highlights

  • Walking distance to Excel Exhibition Centre
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Docklands within a short stroll of Excel Exhibition Centre, Aloft London Excel is within a 15-minute drive of O2 Arena. This 252-room, 4-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi. On the riverwalk, it's also near Cutty Sark and Royal Observatory.


Dining

This hotel serves as home to a cocktail bar, along with a restaurant that specializes in international cuisine. Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM.


Rooms

All of Aloft London Excel's 252 individually furnished rooms provide refrigerators, ironing boards, and desks. Guests can expect to find free WiFi and wired Internet, along with 42-inch flat-screen TVs. Relax with a rainfall shower.


Property features

At Aloft London Excel, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. Self parking is available for GBP 16 per day. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include conference space, a computer station, and express check-in.

Room options

Savvy Suite

King 1 | Sleeps 3

Urban Room

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

82.0% of guests recommend this hotel

Total of 1984 reviews