Aloft London Excel4.0 out of 5.0
Recent guest reviews
Stayed here for two nights last weekend. There are many good points about the hotel but one seriously ruinous one: Plus points: Good size room and bathroom Great big comfy bed Good buffet breakfast (standard offering but plentiful) Nice lounge downstairs Lovely patio upstairs next to the restaurant Now the bad points: 24hr music in the reception, bar and garden Fiddly packets of coffee, Krypton Factor style instructions to use them 24hr food outlet offers very little Lounge ran out of all pizzas on first evening Lounge ran out of everything except foccacia on second evening Hotel offered me earplugs when I complained about the noise but then rang me to say they'd ran out of them £51 by taxi into central London £12 each via tube and DLR into central London (40 minutes) Car park is £16 for 24hrs and is very small Swimming pool, gym and sauna were closed Fence completely surrounded hotel as they had an arm's fair on at the excel (although the military helicopters were cool to watch) My main grumble is the music that reverberated through our room 24hrs a day . Why oh why does a garden need speakers in it pumping out music all day and night??? When I asked reception to turn it down or off I was told they couldn't as it was set by head office!! Well could the chumps at head office try sleeping on the 2nd floor then and see how they like it... My boyfriend ended up sleeping in the car from about 2am on Saturday night (check your CCTV cameras if you don't believe me!) Quite frankly it ruined our weekend away. Would I recommend this hotel - NO, I wouldn't.
Booked this hotel while doing a show in London. The hotel is a 5 min walk from prince regent dlr station so easy to get to even though it is a bit out of London centre. The hotel was spotless and staff were friendly and efficient. We only had breakfast which was fine . Bar prices were what you'd expect to pay in a hotel . Plenty to do in the area
I booked this hotel last minute just before the children returned back to school. This hotel is lovely. Outside and inside. The reception was friendly with easy check in. They ask for ID and I paid a returnable £25 deposit. There's a piano in the reception with modern decor. Lifts which you have to swipe your room card and then press which floor you are on. We were on the 7th floor. Entered the room and it was modern and very clean room. The bathroom is chic and the shower WOW when you click on the button for the massage option WOW. AMAZING!! The bed is big and the pillows are like clouds. We didn't want to leave the bed at all. You are able to have room service too. Modern tv with iPod dock and Bluetooth alarm. You are able to make tea and coffee also. We had breakfast included and it was a nice selection of your usual breakfast. Cereal, fruits, cooked full breakfast with breads too. I don't eat pork so was nice to see they had vegetarian Sausages available too. My son on the other hand ate 2 plates of full English breakfast. With your juices and teas available also. The hotel is pretty much attached to the Excel Centre which you can walk through and it brings you to other hotels and where the Emirates Airlines is for crossing over the river in the air bringing you to the O2. There was a food festival also which was nice so had a great weekend with it taking 20 minutes including using the Emirates and DLR. The only downfall was that the swimming pool was under maintenance but it was on their website stating that. My son and I went to a leisure centre nearby to have a swim instead, which we took a bus from the O2. All and all the hotel is great and I intend to stay again. A little tip if you do not request to change your towels you receive £5 credit to use at the hotel too... At the bar ;)
I was not impressed by this hotel. Paid out a third of £1000 per night. Simple room facilities are very poor, no biscuits, only one teabag, bargain basement Hotel squeeze gel in the shower is the only way of washing yourself. Wifi is however high speed, though the TV / media facilities poor (I expect to be able to stream from IOS/Android to in room TV at least at this price). We had dinner in the hotel but then found that four items on the main menu were unavailable (nearly half of them), and the food took over an hour to arrive. It's not as though the hotel doesn't know that there is a large exhibition centre next door that will have many thousands of visitors. Unless it is critical that you stay here for the Excel Centre, then I strongly recommend you take advantage of the great transport links and get something else nearby.
We have stayed here in a couple of occasions and we love this hotel, one of our favourites. The rooms are stunning, very stylish and comfortable. The staff are very polite and the bar area is welcoming and sleek. The restaurant is lovely with a fantastic breakfast with every type of food catered for. Located right next to the excel centre and the DLR, it's a perfect location. We enjoyed our stays immensely.
Came here in 2015 and was disappointed, but they have definitely stepped things up this year. Greeted with my status from the start, and service was great all along. Jack helped me out at odd hours, and the whole staff helped me daytime when just getting around. The Docklands isn't great, but this hotel is, especially for the price.
My partner and I stayed here at the beginning of September and we were very impressed. The inside of the hotel was clean, modern and had lots of amenities. The hotel room had air conditioning, a rare treat for the UK! We stayed on the forth flour and had a view overlooking the Thames. Downstairs in the lobby we were greeted by friendly hotel staff. It had an all night snack bar, as well as coffee shop and business area. Complete with an iMac, fax machine and printer. The pool unfortunately was down for maintenance which was a bit of a disappointment to us. The local area is pretty excluded but the DLR literally runs outside making transport accessible. I would stay here again!
Terrible staff unresponsive .... not helping .. not answer the phone calls from the room... have to wait long time for checking in and out ... staff never smile or even look to guests faces .. and 6 days pass without get my deposit back
Booked two nights this weekend just gone. Had complete Mither altering the booking to accommodate my girlfriend....anyway got there, checked in, room great. Was told could use mobile phone to open the door. This stopped working after 3 attempts. Then the actual keys failed twice. Not great. Breakfast was brilliant but pool not open and was not made aware of this at all until I went down to it. Parking is expensive, £32 for 2 days....(could only pay in 24hrs). Slept well on first night, second night kept awake by room upstairs banging...not the hotels fault I suppose. Would return!
We stayed at the hotel when there was an event on at ExCeL next door. Location is excellent for ExCeL. The hotel is modern and looks good. BUT during the stay there were a few basic mistakes which couldn't be overlooked. 1) Rooms are modern but the keyboard that links to the TV didn't work. Obviously it's not being checked. Ordering room service is via an app. I just wanted to pickup the phone and talk to someone. 2) Breakfast. The restaurant was overwhelmed by numbers. Once checked in for breakfast you are left to your own devices to find a table. There were non available. We ended up partly clearing a dirty table ourselves. Why not just setup a queuing system when it's very busy- then show your guests to a clean table? 3) Breakfast. I put some toast on then asked a member of staff where the butter was. Answer- 'There is non, we have run out' :-( 4) Breakfast (again). No coffee cups available, I drew the line at picking a dirty cup off a table and washing it myself. 5) I tried calling the hotel twice on the day of arrival. The reception number just rang out for 2 mins each time with no response. This hotel could be so much better, but it needs to step up its service. The restaurant service really needs to improve. Things might be better when it's quieter, but there are many other hotels in the area to try.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 1865 reviews