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Aloft London Excel

4.0 out of 5.0

Recent guest reviews

I loved the modern, natural design of the hotel. The city centre is 40 minutes away by DLR. Not too bad in London -would find it too far anywhere else. The price was excellent for a London location. The reception area is a bit akward, the designer wanted too much here, I think. The staff was friendly & helpful, the breakfasts were really good.

My husband and I stayed here as we enjoyed our first stay so much, but we came away disappointed. We remembered from our first stay a lovely meal at the restaurant, but when we arrived at 1ish the restaurant was shut. We overheard the receptionist telling another lady there were restaurants at the Excel Centre next door. Hardly the point when there was a restaurant upstairs. We ate at the Excel. On coming back to the hotel for a swim , I noticed a sign saying the pool was closed. Another major disappointment as I love swimming and was looking forward to a dip. When we booked in the receptionist made no mention of the closed pool. The rooms in the hotel are OK, the bed comfy and quiet. No bath though. Breakfast was nice. The following day the pool was open, but for babies to be photographed in the water. Was wanting as relaxing swim so chose to forget it. We chose this hotel specifically because the meal and the pool were so good and got neither. Could have stayed at a cheaper hotel with no extras or an apart hotel. We won't stay here again.

Having stayed at this hotel many times now it has become very consistent at offering excellent stays now. The recognition of regular guests partnered with its recognition of SPG Platinum status is excellent. The breakfast offered is very good for the level of hotel and food now consistently hot and of a good quality. The offer of the hot sip vouchers for each night you stay is also a very good feature and works very well for an early morning coffee. The staff at the front desk are very friendly and helpful, doing all they can to ensure a very good stay. Overall a property I very much always look forward to spending time at.

Rooms are big and clean. Breakfast buffet good. Great place to stay for exhibitors or show visitors. For the price rooms cost at the hotel, all quipment in gym should be repaired quick, several machines out of order and I remember even last year there wasn‘t all of them usable. Staff is friendly.

Lovely hotel, very close to Excel. Great comfortable beds, shared a twin room and had three quarter beds each instead of small singles, well thought out rooms other than no sockets near mirrors, breakfast was good

Stayed at the Aloft for a conference in the Excel, right as the massive Emma snowstorm rolled across the UK. I can say that the Aloft is indeed super convenient with a short walk both at the ground level and the second level - making it easy to pop in and out. The hotel itself was clean, new and the staff very friendly. Also was pleased that I never heard anything from the City of London airport. Tip - The restaurant servers a good breakfast buffet and dinner, but no lunch. About a block away is the DoubleTree hotel, which does serve lunch.

We book hotels all over the world making a third party payment using a company credit card. We made a booking today and contacted the hotel to request that the total amount (room, breakfast and evening meal) is charged to a company card. We were advised that unless the guest had the card with him he would be turned away. We requested a third party payment request form (standard all over the world) and were advised that they do not do this however i can pay by bank transfer and guess how much the guest is likely to spend, they will then refund any overpayment! I asked to speak to the hotel manager and after being put on hold i was advised that the manager would not speak to me because he couldn't help. We cancelled the booking and rebooked at Novotel where we completed the third party payment request with no problem at all.

I booked this hotel trough British Airways and it was very cheap. I think is mooore expensive if you book directly in the hotel. The room was super, with a river view. It's close to the metro. The average guests are business men but I was a backpacker with flip flop.

This location is great if you have anything to do at Excel centre. Arriving at London City airport it was a short walk to the hotel. The room was very spacious and clean. The rest of the hotel was perfect in every way. Walk to the Excel centre was 2 min and the DLR station was also a very close walk so access to Downtown was super easy

I have waited to write the review as the Hotel was responding to issues I had raised during my stay. I was happy with their response to my complaint but still feel this hotel hides inadequate customer service behind a promotional slogan - the 'select' service hotel. We had a suite, for two nights, to attend the X factor final. The suite is just a bigger space, and gave no other additional benefit to booking a less expensive room. Fixtures and fittings showing their age, some not working, and as a select service hotel, nobody around at certain times to fix them. Think Premier Inn with slightly upgraded décor, no more, no less. I have stayed at nearby Hotels at similar prices who have the degree of sophistication and commitment to customer service lacking here.

1 Eastern Gateway, Royal Victoria Dock London England

Hotel highlights

  • Walking distance to Excel Exhibition Centre
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Docklands within a short stroll of Excel Exhibition Centre, Aloft London Excel is within a 15-minute drive of O2 Arena. This 252-room, 4-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi. On the riverwalk, it's also near Cutty Sark and Royal Observatory.


This hotel serves as home to a cocktail bar, along with a restaurant that specializes in international cuisine. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM.


All of Aloft London Excel's 252 individually furnished rooms provide refrigerators, ironing boards, and desks. Guests can expect to find free WiFi and wired Internet, along with 42-inch flat-screen TVs. Relax with a rainfall shower.

Property features

At Aloft London Excel, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. Self parking is available for GBP 16 per day. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include conference space, a computer station, and express check-in.

Room options

Savvy Suite

King 1 | Sleeps 3

Urban Room

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

82.0% of guests recommend this hotel

Total of 1958 reviews