Ramada Encore Leicester

Because of ‘the beast from the East’ our training course for 1-2 of March was postponed to 3-4 April. We used a booking agent who mistakenly rebooked this hotel for 3-4 March. Understanding it was not the hotel’s fault, the weather was still woeful that weekend, so we hardly imagine there were people turned away. The measure of a good Co is how they deal with a crisis and you failed. We were told to pay up (not even ‘on line’ rates until this was mentioned) or go away. We went away. The welcome at the Ibis could not have been warmer. Bad form Ramada: 3 customers lost forever/ not just in Leicester as I doubt we will ever have cause to return. I hope others read what a cheapskate organisation you are.

Stayed here for a wedding taking place at the athena. The location was brilliant - opposite a car park (reduced rates for guests), 2 mins from athena and curve and about 5 mins walk into city centre! Beds were a little uncomfortable, too firm for me and the lady on reception when I checked in was a little moody! Can be noisy in the evenings at the bar. otherwise a nice place.

This hotel is in a great location for Leicester city centre and venues close by. I found the hotel and rooms to be of a good standard for the price, although I felt it was a little cold with the laminate floor, aware it’s much more hygienic than carpet, but even so it felt cold.

On arrival at the hotel we where greeted by a pleasant member of staff and checked in swiftly, first impression of the hotel is modern Buisness hotel with a nice seating area and bar very relaxing place to watch the world go by. Now the bad points I have to be honest in my reviews. The base of the bed was stained the bathroom had a strong smell of dried urine, walls in bedroom are in need of repainting lots of marks on them, the shower did not drain well and there is no fan in the bathroom so it becomes very steamed up when using the shower, the air conditioning did not work in the room, one positive the mattress was comfortable. I think attention to detail is required and better cleaning. All the points raised could be sorted out relatively easily.

Quite a noisy area. But a lovely hotel. Very central. We stayed here for work. Comfy beds - not the best pillows. Great shower and a decent bar downstairs. My boyfriend had the breakfast which he said was terrible and over priced! - thank god our meals are subsidised or he’d of been more annoyed!

This hotel is a relatively modern building in the centre of Leicester. It does not have its own car park but there is a NCP virtually across the road and hotel guests get discounted rates here – I think we paid £11 for 24 hours – you will need to get your ticket validated by the hotel to get the rate. The check in desk is quite small and not always manned so it took us a little time to check in and there was a bit of a queue by the time we did. Our room on the first floor was relatively large, clean, good bathroom with a large shower, tea making facilities, iron & ironing board, hairdryer, TV, desk and chairs. There is no room to hang more than around 6 items of clothing so not really designed for a long stay. Beds I know are very subjective – this one was VERY soft and quite low which personally I hate and found very uncomfortable – but some may like this. Downstairs by the check in desk is a nice comfy seating area with TVs, and a large-ish dining area. There is also a bar and internal Costa coffee. The weather was quite bad so rather than go to a pub before our meal out we decided just to use the hotel bar and it was perfectly nice. The staff vary in terms of efficiency and friendliness. The male staff members we came across were generally really friendly and helpful – the ladies sadly not so much. On the evening of our stay, we went out to dinner – when I went to pay the bill I discovered my debit card was missing. It was then that I was sure it had not been given back to me when I checked in. So when we returned to the hotel I explained this, only for the young lady to shake her head and say they didn’t have it. She didn’t even look anywhere or ask anyone and instead insisted that they did not have it. I reluctantly cancelled my card. The next morning, a different young lady was on reception, I asked again about my card, before I had even finished my sentence, she said they had found no cards – again without looking anywhere. My partner now quite irate said “aren’t you even going to bother to ask anyone or look?” at which point a young man who was helping at reception, opened the draw and there it was. I can’t tell you how frustrating this is. If the first girl had looked I would not have had to cancel the card. No apology – just a blank stare. Despite the frustration, we decided to have lunch in the hotel as the weather was still terrible and we didn’t fancy going out in the cold. They serve mainly pies (with chips, mash, veg etc) and then have a very small alternative menu. We opted for the pies. We were the only ones eating in the restaurant. The pies were quite nice, the mash was obviously frozen mash – the veg was nicely cooked – it was all just a bit dry as we seemed to get just a thimbleful of gravy each. All in all OK but no more than that. There are plenty of nearby places to eat, I would venture out next time. Would I stay here again – not sure – the debit card thing really annoyed me and even more so the fact that they didn’t seem to care at all. The beds are just too soft for me and it annoys me to pay for parking at a hotel – even if it is discounted. We paid £99 a night (no breakfast) for a Saturday night – our friends who had booked a little earlier had paid £79 – the rate shown behind reception was £170 a night – I certainly wouldn’t pay that. So on reflection, probably not – but that said, it’s not a bad hotel – but not a very good one either in my opinion

Stayed here for one night earlier this week for business. It's a great location in the centre, right opposite the main shopping centre. It's unlikely to find free parking however there's bays round the corner you can park from 6pm till 07:30am if you're lucky to get a spot. There's an NPC car park the left turning before the hotel, if you don't take the turning there's a lot of no left turns and one way systems just to bear in mind. Normally it's £25 quid but the hotel scan your ticket to get it for £11. Now onto the hotel 🤔 definitely wouldn't stay again, very high price with not many benefits. The rooms are basic and very firm matress, there is a desk in the room but you can't sit at it cause the tv is in the way and watching tv from the bed was like watching on a phone screen it's so small and far away. The hotel does not provide room service however they will allow you to order and call you to collect your food. The food was awful. I had spicy chicken wings which were bland zero flavour or seasoning. And then had a bbq half chicken, which turned out to be again a plain unseasoned dry chicken with a splodge of sauce on top. Arriving late back I pulled the quilt back to get into bed & noticed blood stains all over the bedsheets. As if someone had shaved and left bloodspots everywhere, so it's safe to say they didn't change the bedsheets from the last guest, I ended up taking them off and found a sheet in the cupboard cause it was too late to cause a fuss. Breakfast in the morning I ordered poached eggs, waited 30 minutes before asking where they were and was told they didn't make them. When they finally did come another 20 minutes later I went to toast some bread and the smoke alarms started going off so there was a big panic and the toaster needed to stay off for 10 minutes so I just left and walked out. Disappointing and stressful stay and had awful neck ache the following day from the hard bed.

You never quite know what you're going to find when booking a City Centre Hotel but as this was close to our evening Venue Athena it made sense.... we were not disappointed. Modern with an open reception, bar, lounge and restaurant area bright and well lit... We enjoyed a Steak Baguette and Chargrilled Chicken with Pesto Baguette with skinny fries as a light bite which was really tasty... Bedroom was spacious with great views across the City rooftops and comfortable for a short stay. Well recommended...

I arrived at the hotel on the 24/2/2018. On arrival my family and I were told that there was a issue with their system, this was not a good start for me and my family and I were already very tiered from our journey and then to be given this bad news did not do much for our spirits. The hotel staff who was dealing with our booking was very professional and helpful. She made us feel welcome and dealt with our booking issue very professionally. The young lady and her colleagues then offered us a complimentary drink. Soon the issue was resolved and we went to our room. Our room was clean and very nice. It was a little cold on entering the room but soon the temperature was adjusted and it was not long before we were warm again. Unfortunately during the night there was a party taking place in one of the rooms on our floor so we never managed to get proper sleep. The next morning we were greeted with the same staff who helped us the previous afternoon, The young lady was very personable and friendly and made us feel important and was very apologetic once we told her of the noise we experienced the night before. Our stay was not the best but the service that was provided by the staff was indeed very good. I noticed there was a group of men talking to this particular staff member very rudely but she was very professional and handled the situation very well. I just hope that if we do visit again we get a better night sleep and are greeted with the same helpful staff. I travel a lot and have stayed in many hotels. So I know it’s not always easy to get good service and helpful staff.