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Recent guest reviews

Very nice property. However my door was open when arrived. Tvs and hairdryers did not work. The property was being remodeled, so keep that in mind when booking. The restaurant is the only one for miles i believe thats why the prices are high, but the food is pretty good. The staff was good, i look forward to coming back after the remodel and expect an even better experience

It was just okay. The food was a joke and not worth the money. Hopefully it’ll change with the renovations.

The staff was excellent. The room had a door to the balcony but no windows. It was just stuffy and once the door closed, the air became very stuffy inside

It is very nice, but aged. Rooms are in ok condition but restaurant is not very clean. Carpets are very very old and dirty.

I liked the location and layout, front lady was awesome when i checked in, black . morning was uncomfortable. Restaurant definaly needs to be trained in customer service. We just stayed in room, the room was cool it was the presidential suite.

I was curious to see if anything had changed since their is a new ownership. While I can appreciate that it takes time to renovate the poor service is no excuse. From check in to the bar to the restaurant the staff is not engaged you can tell they don’t want to be there and nobody is helpful. The location is amazing, the food was improved from last ownership but that’s it. The air conditioning was broken in our room and nobody bothered to tell us. Check in was a disaster when we got to our room the cleaning staff was still in there although it was way past 4pm. Restaurant was empty at 8pm but the kitchen was “backed up” and we had to wait 30 min before our order could be taken. Same at the bar it roll 15 min to get the attention of one of the 3 people behind the bar who clearly did not care about service. The hotel is falling apart, exposed wires outside... I could go on.

The staff were all exceptional and the food was delicious. However, the property says it is going through a renovation (I never saw any workers or was aware of any work being done), as a result, the pond was drained and a horrible, foul smell was coming from the pond in the from of the property. The smell was so intrusive, you could smell it on the patio in the back of the hotel. The hotel did give me a food voucher for the inconvenience of the smell and I thought that was a wonderful gesture.

There’s nothin good to say about my stay. I will never be back.

Loved the natural setting close to hiking trails. Liked that they are updating facilities.

No room amenities, no hotel amenities. Bed was horrible and sunk in.

Furniture was scratched and beaten up. However, as a rustic place, it was not unacceptable.

WiFi was a bit sketchy and no coffee in the room. Other than that, we loved it. Beautiful area, quiet room, sunset from the balcony and friendly staff. We’ll be back.

I loved the location and the age of the property. A lot of history there and being so close to a city that changes its appearance every few years it was nice to be somewhere thst has been around for a very long time. If they could figure out a pool and spa situation that would mqkr it even better but i was quite satisfied with it just as it was.

Friendly staff. My son had kids meal burger and fries. Food was hard and tasted old. This place has alot of potential but kitchen needs a little help.

I know the place is old but the front desk is not even welcoming, it seems like she’s upset or something.... And then our room was spooky, we just left the room to look at the snow and when we came back there was a mud in the sink, the engineer took awhile and then couldn’t explain what happened... He cleaned the sink but that’s all they offered...

Muy bueno y el restaurante muy buena la comida!!!!!!!

Hotel is about to start renovations next month. Great quiet place to relax. Rooms definitely need the renovations. Staff is unbelievably nice. Can’t wait to return.

Kyle Canyon Rd. Las Vegas NV

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Concierge services

The Retreat on Charleston Peak places you 4.9 mi (7.8 km) from Red Rock Canyon National Conservation Area. This 3.5-star hotel has 62 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. You can sip a beverage at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

All 62 rooms provide safes and ironing boards. Guests can expect free WiFi and flat-screen TVs with satellite channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries.


Property features

The Retreat on Charleston Peak features free WiFi in public areas, conference space, and coffee in a common area. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. Other amenities at this ski hotel include express check-out, a terrace, and an ATM.

Room options

Deluxe Room, 1 King Bed, Balcony

1 King Bed | Sleeps 2

Presidential Suite

1 King Bed | Sleeps 2

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

King Suite

1 King Bed | Sleeps 2

Guest reviews for The Retreat on Charleston Peak

Everyone (32) Couples (8) Business (1) Family (8) Friends (1)
3
Everyone

By on Sep 18, 2020

Review comment responded on Sep 18, 2020

We appreciate you sharing your experience with us. We hope to see you again soon.

4
Partner Couples

Very nice property. However my door was open when arrived. Tvs and hairdryers did not work. The property was being remodeled, so keep that in mind when booking. The restaurant is the only one for miles i believe thats why the prices are high, but the food is pretty good. The staff was good, i look forward to coming back after the remodel and expect an even better experience

By on Mar 12, 2020

Review comment responded on Mar 13, 2020

Hello, Thank you for taking your time to write a review for our hotel. We are glad you had a good stay with us. We are sorry your door was open when you arrived. We will talk to our housekeeping team to make sure to close the doors when they are done cleaning and inspecting. Right now with the remodel we have a couple of things down because we are changing over to new products and tv providers. We do offer an amazon fire stick to be used if you would like television. We are happy to hear you will be coming back to see our finished product. Thanks again for the review and hope you have a great day.

3
Partner Couples

It was just okay. The food was a joke and not worth the money. Hopefully it’ll change with the renovations.

By on Jan 6, 2020

Review comment responded on Jan 23, 2020

Thank you for your feedback. We are expecting big changes after our renovations! We hope you give us another opportunity and check out the new and improved changes to our establishment!

4
Everyone

By on Nov 28, 2019

3
Family Family

The staff was excellent. The room had a door to the balcony but no windows. It was just stuffy and once the door closed, the air became very stuffy inside

By on Oct 21, 2019

4
Family

It is very nice, but aged. Rooms are in ok condition but restaurant is not very clean. Carpets are very very old and dirty.

By on Oct 20, 2019

3
Everyone

I liked the location and layout, front lady was awesome when i checked in, black . morning was uncomfortable. Restaurant definaly needs to be trained in customer service. We just stayed in room, the room was cool it was the presidential suite.

By on Sep 7, 2019

Review comment responded on Sep 13, 2019

Thank you for staying with us, and your feedback. We are working to improve our customer service, so that when you stay with us again, you will see improvement. We also hope that you will give us 5 out of 5 also.

1
Family

I was curious to see if anything had changed since their is a new ownership. While I can appreciate that it takes time to renovate the poor service is no excuse. From check in to the bar to the restaurant the staff is not engaged you can tell they don’t want to be there and nobody is helpful. The location is amazing, the food was improved from last ownership but that’s it. The air conditioning was broken in our room and nobody bothered to tell us. Check in was a disaster when we got to our room the cleaning staff was still in there although it was way past 4pm. Restaurant was empty at 8pm but the kitchen was “backed up” and we had to wait 30 min before our order could be taken. Same at the bar it roll 15 min to get the attention of one of the 3 people behind the bar who clearly did not care about service. The hotel is falling apart, exposed wires outside... I could go on.

By on Sep 2, 2019

Review comment responded on Sep 25, 2019

Thank you for your feedback. Your feedback is being addressed with our management team as well as our employees. We take this very seriously. We are working extremely hard to correct your concerns.

3
Family with small children

The staff were all exceptional and the food was delicious. However, the property says it is going through a renovation (I never saw any workers or was aware of any work being done), as a result, the pond was drained and a horrible, foul smell was coming from the pond in the from of the property. The smell was so intrusive, you could smell it on the patio in the back of the hotel. The hotel did give me a food voucher for the inconvenience of the smell and I thought that was a wonderful gesture.

By on Aug 7, 2019

Review comment responded on Aug 9, 2019

We do apologize for the pond smell during your stay. It was an unforeseen result of all the rain that came. We have taken care of it, and we are continuing to improve The Retreat for our guests. We do hope to see you again.

1
Partner Couples

There’s nothin good to say about my stay. I will never be back.

By on Jul 31, 2019

Review comment responded on Aug 14, 2019

We apologize that your stay was not to your liking, and sorry to hear that you will not be staying with us again. We do hope though, that you will stop by to see the changes that are and will be happening and in the future you will consider visiting again.

The Retreat on Charleston Peak

2755 Kyle Canyon Rd., Las Vegas, NV 89124
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