Not the tidiest. Slow checkin. Won’t stay here again.
This property was an awesome off the strip option. In site restaurants were great, room accommodations were awesome, hotel staff was very pleasant and accommodating and I really appreciated that over 4 days we may have had to wait 5 minutes for a rideshare, they generally were parked outside waiting on us. I would definitely stay again.
The dining and gaming was great. Our room on the other hand. It wasn’t very clean upon check in and housekeeping never came, not once, the whole time we were there. So not only was our room never cleaned, we also didn’t get the waters and drink tickets that we pay $51 a day resort fee for. We spoke to housekeeping several times. Lastly, our last night the smell of marijuana smoke in our room was like someone was smoking in the room. I’m all for people doing what they want, but they need to have HVAC so everyone else isn’t forced to. As said, casino staff, restaurant staff and spa employees were all fantastic. The hotel itself is a mess.
This hotel is probably one of the worst in Vegas. My room was filthy upon arrival and housekeeping after my first night was sub par. I got this room as a birthday gift for my partner and it was such a disappointment. I will not return to this disgusting hotel.
Rooms are nice. Food is good
No pool or hot tub open even though they still charged resort fees
Still feels very new, still getting their legs underneath them as a “destination”. Super friendly staff and great food. One Steakhouse, in particular, was absolutely top notch.
Nice property off of Tropicana Street near strip Rooms are decent size but they charge extra for refrigerator. They do clean rooms daily. Our room smelled like marijuana and had nut shells behind dresser Plenty places to eat but a little bit pricey. Have Dunkin Donuts and ice cream for family You do have to walk through casino to get to rooms but not far
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The property is nice. However, it wasn't for me. I don't gamble. The prices for everything on the property are exorbitant so buyer beware.
Beautiful hotel and Casino!
Not impressed, staff at front desk was rude, unexpected charges charged daily
I liked everything about
I was pleasantly surpised with this hotel. It's newly renovated which you feel right away. Super clean with a very cool modern style. The One Steakhouse is phenomenal and the other restaurants and bars I tried were all good. The room was nicely designed and decent style, although didn't have a coffee maker which I would have liked. The area around has some cool places too like the Haufbrau House and a really good Korean BBQ restaurant. Super close to the airport and the strip. Hard to beat this place for the money. Will stay again.
Wonderful clean and fun stay! We really appreciated the rude share area for Uber pick up. The theater was stunning and the perfect venue.
Everything
Great Hotel!
Thomas and Mack Center is within a mile (2 km) of Virgin Hotels Las Vegas, Curio Collection by Hilton, and other popular sites like Las Vegas Convention Center are within a couple of miles (3 km). This 1502-room, 4.5-star hotel has 9 restaurants, a casino, and free valet parking.
There are ample dining options with 9 onsite restaurants, including Olives, which specializes in Mediterranean cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 3 coffee shops/cafes. Cooked-to-order breakfast is offered for a fee each morning from 4:00 AM to 1:00 PM.
55-inch LCD TVs come with cable channels and Netflix. Bathrooms offer hair dryers and free toiletries. Minibars, free long-distance calls, and free local calls are also available.
Guests of Virgin Hotels Las Vegas, Curio Collection by Hilton have access to a casino, a gym, and a business center. You can take advantage of free valet parking if you drive. The front desk is staffed 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a seasonal outdoor pool, express check-out, and laundry facilities.
Not the tidiest. Slow checkin. Won’t stay here again.
This property was an awesome off the strip option. In site restaurants were great, room accommodations were awesome, hotel staff was very pleasant and accommodating and I really appreciated that over 4 days we may have had to wait 5 minutes for a rideshare, they generally were parked outside waiting on us. I would definitely stay again.
It was a pleasure to welcome you to Virgin Hotels Las Vegas, Curio Collection by Hilton during your recent stay. We're delighted to hear you had a positive experience and that you appreciated our great location and comfortable accommodations, as well as the attentive service our team provided.T hank you for sharing your kind comments, and we look forward to welcoming you back the next time you're in the area.
The dining and gaming was great. Our room on the other hand. It wasn’t very clean upon check in and housekeeping never came, not once, the whole time we were there. So not only was our room never cleaned, we also didn’t get the waters and drink tickets that we pay $51 a day resort fee for. We spoke to housekeeping several times. Lastly, our last night the smell of marijuana smoke in our room was like someone was smoking in the room. I’m all for people doing what they want, but they need to have HVAC so everyone else isn’t forced to. As said, casino staff, restaurant staff and spa employees were all fantastic. The hotel itself is a mess.
Dear Matthew,Thank you for sharing your feedback with us. We're glad to hear you enjoyed the dining and gaming experience, but we're disappointed to learn about the issues you encountered in your room. We apologize for the inconvenience and will address these concerns with our housekeeping and front desk teams to ensure this doesn't happen again in the future. We appreciate your kind words about our team members and will pass along your compliments to them.
This hotel is probably one of the worst in Vegas. My room was filthy upon arrival and housekeeping after my first night was sub par. I got this room as a birthday gift for my partner and it was such a disappointment. I will not return to this disgusting hotel.
Dear Au'Jah,First and foremost, please wish your partner a happy birthday on our behalf. We're sorry to hear that not everything was perfect, though please know that you can bring any concerns to our team, and we will promptly address them. Rest assured, our team is looking into your comments, and we hope for another chance to impress you in the future.
Rooms are nice. Food is good
Dear Camerone,You can always expect cozy rooms to relax in and delicious dining options anytime you visit us in Vegas. Thank you so much for the review. If there's anything we could've done to improve your overall experience, do not hesitate to let us know. Anytime you are back in the area, count on us again to deliver.
No pool or hot tub open even though they still charged resort fees
Dear Brian,Thanks for choosing our property. We trust your overall stay was cozy. However, we are sorry for any inconvenience caused by the pool closure; while the pool is closed for the winter months, we are excited for its reopening on March 10th. Our resort fee also includes vouchers for drinks at The Bar at Commons Club, a discount on spa services and retail products, high-speed internet, a complimentary appetizer with the purchase of two dinner entrees at The Kitchens at Commons Club, and more. We hope you had a pleasant trip to the area, and please come back to see us again the next time you're in town.
Still feels very new, still getting their legs underneath them as a “destination”. Super friendly staff and great food. One Steakhouse, in particular, was absolutely top notch.
Dear Michael,Thank you for your kind words. We're glad our friendly team and tasty food impressed you, and we look forward to seeing you again at Virgin Hotels Las Vegas, Curio Collection by Hilton!
Nice property off of Tropicana Street near strip Rooms are decent size but they charge extra for refrigerator. They do clean rooms daily. Our room smelled like marijuana and had nut shells behind dresser Plenty places to eat but a little bit pricey. Have Dunkin Donuts and ice cream for family You do have to walk through casino to get to rooms but not far
Thanks for the feedback. We hope to see you back at Virgin Hotel Las Vegas so we can exceed your expectations.
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Thanks for the feedback! We hope to see you back at Virgin Las Vegas again soon.
The property is nice. However, it wasn't for me. I don't gamble. The prices for everything on the property are exorbitant so buyer beware.
Dear Irvin,Thank you for sharing your thoughts on your recent visit. You can be confident that we will keep your comments in mind as we continue to improve, and we wish you safe and happy travels ahead.
Dear Lara,We appreciate your feedback and apologize for not providing the outstanding service and clean rooms that we have become known for at Virgin Hotels Las Vegas. We will certainly review your comments with our teams to ensure we are consistently meeting our high standards. We hope you reconsider and join us again someday so we can show you the experience you expected and deserve.