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The Orleans Hotel & Casino

3.0 out of 5.0

Recent guest reviews

Front desk staff were extremely thoughtful. We arrived exhausted at 8 am due to a 10 hour flight delay. The young man arranged it without hesitation so we could still check in get some well needed sleep for the day!

Close to airport (10 min). Always clean rooms and lots of parking. Great hotel for Vegas.

Love my Orleans. Always have and always will. When I walk in it is like being home. It is my kind of place. Just miss the old staff you used to have. I just love it. Convenient to every thing for me.

Booked the Orleans based on past experiences and expectations of a jazz and NOLA theme venue. Only to find out that the Orleans has gone downhill. Jazz replaced with modern pop music. French market buffet is closed down. Brendan's pub replaced with a TGI Friday and a strip mall grade food court. The one oyster bar in the venue barely serves any southern food. Room was good and pleasantly furnished with the New Orleans theme, perhaps the only elements of the old hotel remaining. Overall felt like I'd walked into a theme less station casinos property. Was very disappointed.

Internet service was almost non-existent. In spite of hours of talks with staff and internet help line, could rarely get on internet for long. I needed it for financial transactions and stolen cell phone problems. Cell phone was stolen in food court but no action to review camera entertained to see if criminal was familiar to security. Also buffet was shut down after 2 PM.

We had a really nice stay at the Orleans. The only down fall is the walk from the Hotel Room to the Parking Lot. Probably okay for younger people but we are 70 years old and the walk was a burden.

The old room air conditioner, seemed to run all the time and was so loud, we eventually turned it off. It was better to be uncomfortable, than listen to it roar all night. The bed was so hard and the pillows were so flat, it was impossible to get a good nights sleep. It was like sleeping on a plane? We didn't realize until the last morning, that the wet spot on the bathroom floor, was coming from the base of the toilet. The casino temperature was so cold, I finally came down a cold on the 3d of 4 days. You would think, that a casino, located this far off the strip, would have something great, to bring in the people. The hotel event planner, is doing a great job, of keeping the hotel busy. We live in California and go to Vegas 4 to 6 times a year. This is the first and last time, I will ever go to this hotel. Our reunion was great and went well, despite of the hotel. If we attend another event at this hotel, we will stay at another hotel, and travel to the event.

Check in was not good. We were given a room with a view of a cement wall. Had to wait an hour for another room which was fine. We've been staying at this hotel since it was built. Noticeable decline and wear although the cafe was remodeled. We stay here because it's familiar, off the busy strip but easy to get to strip with free shuttle. Employees at Advantage rental car are super nice as are the servers in Friday's.

The check in was very fast, all staff members were friendly and helpful. Loved their pool area.

For the price, this was a home run, we'd stay there again. The room was clean, they seemed to have decent restaurants , good sized casino, and the bed was comfortable and bathroom was clean.

Check-in process ran smoothly. Lobby is smoky and extremely loud! Room was nice; layout was comfortable. I enjoyed having a large sliding door separate the room from the restroom area! Didn't like the closet in the bathroom area, however. Food selection in the restaurants were awesome; from burgers to steaks! A wide variety of options. Not as many vegetarian options though. Biggest disappointment was the location - it was isolating and removed from all activities. Felt stuck in the building, couldn't really walk anywhere, although cabs were readily available. The Casino was average, not too many newer machines, and the smoke was unbearable at times! Seems as if there is no ventilation at all in the Casino area. Otherwise, I'd consider coming back. I love the theme of being in New Orleans!

we got upgraded to a better room and it was in great shape

Nice room and nice poker room with great looking waitress's.

We wete only staying one night because we had an early flight out of Vegas. Needed something that had dining selections without having to drive. We ate Cajun food at Big Al's Oyster Bar near the casino area. Rates good and off the Las Vegas Strip so not too crowded. We were able to visit with our granddaughter in the comfort of our room. Fit our needs well.

Had a wonderful stay. Love the restaurants and movie theater in the hotel. Wonderfully convenient. Great variety of slot machines.

Very nice hotel in las vegas, close to the strip and very comfortable. Rooms are big and spacious. I really recommend this hotel, good relation between price and comfort.

Either Orbitz books the whole thing or not. Extra charges after the arrival are an unpleasant surprise. I had not used Orbitz for awhile so did not know or realize this may be how it works. SO the price you show on your site is not the price you pay...there are up charges for checking in early, and resort charges...not going to do this again. Show me the whole picture or I will not be returning.

Tiny room's...getting very old Will not stay here again

Usually hate staying in casinos due to cig. Smoke but this hotel was OK...the room had no trace of smoke smell. Room & bed was comfortable & quiet. We chose this location in order to be close to the arena--very convenient! Free parking and a shuttle to the strip made this location ideal.

Booked room in advance, selected non-smoking rooms. When we checked in only smoking rooms available. Neither me nor my father smoke. The hall way smelled of cigarettes, the rooms smelled of cigarettes, but not as bad as the hall way. we were there for 3 nights and when I got home all of my clothes smelled like cigarettes. They did offer to move us after the first night, but with our schedule we were out early and back late and moving rooms is a pain.

4500 W Tropicana Ave Las Vegas NV

Hotel highlights

  • Free in-room WiFi
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Paradise, The Orleans Hotel & Casino is adjacent to Orleans Arena and within 2 miles (3 km) of The Park. This 3-star resort has a full-service spa, a casino, and 15 restaurants. Fashion Show Mall and Park Theater are also near this Las Vegas resort.


Dining

This resort is home to 15 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


Rooms

The air-conditioned accommodations feature separate bedrooms. Guests can expect to find free WiFi and cable TV. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and laptop-compatible safes are other standard amenities.


Property features

Guests of The Orleans Hotel & Casino have access to a full-service spa, a casino, and an outdoor pool. Free valet and self parking are available, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa resort include a children's pool, a fitness center, and a spa tub.

Room options

Executive Suite, 1 King Bed

King 1 | Sleeps 2

Premium Room, 1 Bedroom (1 King or 2 Queen Beds)

King 1 | Queen 2 | Sleeps 4

Guest reviews for The Orleans Hotel & Casino

Everyone (88) Business (46) Couples (95) Family (66) Other (41) Friends (29)
5

great hotel, super customer service

Everyone

Front desk staff were extremely thoughtful. We arrived exhausted at 8 am due to a 10 hour flight delay. The young man arranged it without hesitation so we could still check in get some well needed sleep for the day!

By , from NJ on Jul 12, 2017

5

great location

Everyone

Close to airport (10 min). Always clean rooms and lots of parking. Great hotel for Vegas.

By , from orlando Fl on Jul 10, 2017

5

love my orleans. always have and always will. it

Everyone

Love my Orleans. Always have and always will. When I walk in it is like being home. It is my kind of place. Just miss the old staff you used to have. I just love it. Convenient to every thing for me.

By , from Port St. Lucie, Florida on Jul 2, 2017

Review comment responded on Jul 8, 2017

Thank you for the great review!! We appreciate our return guests so much!! Welcome back, and we'll see you again soon. Thank you for choosing the Orleans.

2

new orleans themed in name only.

Everyone

Booked the Orleans based on past experiences and expectations of a jazz and NOLA theme venue. Only to find out that the Orleans has gone downhill. Jazz replaced with modern pop music. French market buffet is closed down. Brendan's pub replaced with a TGI Friday and a strip mall grade food court. The one oyster bar in the venue barely serves any southern food. Room was good and pleasantly furnished with the New Orleans theme, perhaps the only elements of the old hotel remaining. Overall felt like I'd walked into a theme less station casinos property. Was very disappointed.

By , from PHX, AZ on Jun 29, 2017

Review comment responded on Jul 19, 2017

Thank you for taking the time to write a review of your recent visit, and for the nice comments about our rooms. Over the past few years we have been working hard to upgrade our food and beverage outlets, the hotel rooms and the casino in general; we will continue to strive to provide the best in service and accommodations for our guests.

2

staff unconcerned about issues.

Everyone

Internet service was almost non-existent. In spite of hours of talks with staff and internet help line, could rarely get on internet for long. I needed it for financial transactions and stolen cell phone problems. Cell phone was stolen in food court but no action to review camera entertained to see if criminal was familiar to security. Also buffet was shut down after 2 PM.

By , from Florida on Jun 23, 2017

Review comment responded on Jul 7, 2017

The you for your review, we are glad you enjoyed your visit to our Poker room and will certainly address your concerns with the internet connectivity with our team.

5

great hotel away from the strip. comfortable room

Everyone

We had a really nice stay at the Orleans. The only down fall is the walk from the Hotel Room to the Parking Lot. Probably okay for younger people but we are 70 years old and the walk was a burden.

By , from Everett, Washington on May 22, 2017

Review comment responded on May 27, 2017

Hi Bob -- thank you for the great comments about your room!! Please know that our Valet service is always free and would be much more convenient for you. Please come back and see us again!

2

this hotel was chosen, for the reunion site.

Everyone

The old room air conditioner, seemed to run all the time and was so loud, we eventually turned it off. It was better to be uncomfortable, than listen to it roar all night. The bed was so hard and the pillows were so flat, it was impossible to get a good nights sleep. It was like sleeping on a plane? We didn't realize until the last morning, that the wet spot on the bathroom floor, was coming from the base of the toilet. The casino temperature was so cold, I finally came down a cold on the 3d of 4 days. You would think, that a casino, located this far off the strip, would have something great, to bring in the people. The hotel event planner, is doing a great job, of keeping the hotel busy. We live in California and go to Vegas 4 to 6 times a year. This is the first and last time, I will ever go to this hotel. Our reunion was great and went well, despite of the hotel. If we attend another event at this hotel, we will stay at another hotel, and travel to the event.

By , from San Diego, CA on May 9, 2017

Review comment responded on Jun 19, 2017

Hi, thank you for taking the time to provide feedback on your recent stay at The Orleans, we take all comments seriously and particularly those that will help us improve our services. I apologize that you were not happy with your accommodations and will follow up with our facilities staff.

4

off the strip but convenient to it

Everyone

Check in was not good. We were given a room with a view of a cement wall. Had to wait an hour for another room which was fine. We've been staying at this hotel since it was built. Noticeable decline and wear although the cafe was remodeled. We stay here because it's familiar, off the busy strip but easy to get to strip with free shuttle. Employees at Advantage rental car are super nice as are the servers in Friday's.

By , from Florida on May 2, 2017

4
Everyone

The check in was very fast, all staff members were friendly and helpful. Loved their pool area.

By on Apr 21, 2017

5

excellent value

Everyone

For the price, this was a home run, we'd stay there again. The room was clean, they seemed to have decent restaurants , good sized casino, and the bed was comfortable and bathroom was clean.

By , from CA on Apr 8, 2017