Skip to main content
Beginning of main content

The Orleans Hotel & Casino

3.5 out of 5.0

The Orleans Hotel & Casino

3.5 out of 5.0

Recent guest reviews

I did not like there was no fridge in the room and the closet was in the bathroom. Also, the sink was clogged.

I thought the hotel was nice and we used almost all amenities. People are friendly and it fit the purpose I needed it for.

The staff and the great smiles, your Bar tenders really know how to treat customers and the food was wonderful

Wasn’t a big fan of this hotel the staff looked bothered when talking to them!!!!

Rooms need an updating. Had to pay for fridge. The draws in the room wouldn’t stay shut, and had to hang clothes in the bathroom. The bathroom sliding door was noisy could hear other guests slam their bathroom doors at all hours.

My overall stay was fair Heating system not working properly

Front desk was curt, He wasn’t being rude but he was definitely being short with me. I was very disappointed to find out that hat the pool closed at 7pm. So much for a soak in the hot tub after dinner. A drawer in our room had trash and pills scattered in the bottom and our toilet broke the morning we were checking out. They asked if we wanted to chase room, I didn’t want to go through all the trouble when we were getting ready to check out.

The property has everything you need, we found ourselves staying at the property and having a great time !

My TV did not work. No batteries. A light did not work. There was not hot water. The place was smoky. I asked for service on the TV and light and it took over an hour. The good is that when they could not reach me for my wake up call, they came to my room to check if I was ok. Also, the one restaurant was good. And my room service breakfast was good. Finally, the convenience to the arena was great.

It was convenient to people we were visiting and close to the Strip.

Everything you need under 1 roof was great. One thing I would change was that Exercise facility was unavailable to my 16 yr old even when accompanied by an adult

The front desk was extremely rude after the messed up our reservation and half of our pet had to sleep on the floor. Then we moved rooms the second day to queen rooms that were dirty. The manager offered to waive the $20 resort fee for adults sleeping on the floor what a joke. Then we left my daughter picture flash drive at the restaurant and security treated us like criminals because it didn’t say my name on it (it said our team name) we had to review camera for an hour with them and go back to show them exactly where we sat. It took almost 2 hours! Make up was stollen out of our room by housekeeping. We again notified the manager of this and she could have cared less. We spent $1,200 on this reservation and had a horrible experience. We will never be staying there again. And several parents will be contacting Jamz staff to have the even changed to another hotel.

4500 W Tropicana Ave Las Vegas NV

Hotel highlights

  • Steps from Orleans Arena
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

The Orleans Hotel & Casino places you next to Orleans Arena and within 2 miles (3 km) of other popular attractions like MGM Grand Casino. This 3.5-star resort has a full-service spa, a casino, and 15 restaurants.


Dining

This resort is home to 15 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

Guests can enjoy cable TV and stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a coffee maker, free local calls, and a laptop-compatible safe.


Property features

Guests of The Orleans Hotel & Casino have access to a full-service spa, a casino, and an outdoor pool. You can take advantage of free valet parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this spa resort include a children's pool, a fitness center, and a spa tub.

Room options

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Premium Room, 2 Queen Beds, Smoking

Queen 2 | Sleeps 4

Premium Room, 1 King Bed, Smoking

King 1 | Sleeps 2

Premium Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for The Orleans Hotel & Casino

Everyone (171) Couples (97) Business (46) Family (74) Other (41) Friends (29)
4
Families

I did not like there was no fridge in the room and the closet was in the bathroom. Also, the sink was clogged.

By on May 20, 2019

4
Families

I thought the hotel was nice and we used almost all amenities. People are friendly and it fit the purpose I needed it for.

By on May 18, 2019

Review comment responded on May 19, 2019

I’m so glad that your visit met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

4
Everyone

By on May 17, 2019

4
Everyone

The staff and the great smiles, your Bar tenders really know how to treat customers and the food was wonderful

By on May 13, 2019

Review comment responded on May 14, 2019

I’m so glad that your visit met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

4
Everyone

By on May 13, 2019

Review comment responded on May 13, 2019

We’re so glad that you enjoyed your visit! Hopefully your next visit will be a five-star experience.

2
Families Families

Wasn’t a big fan of this hotel the staff looked bothered when talking to them!!!!

By on May 12, 2019

Review comment responded on May 20, 2019

We strive to provide excellent experiences to every guest. Please accept my apology that your experience was not up to our standards. If you would like to discuss it, please contact us. Otherwise, we hope to see you again so that we have an opportunity to improve your impression.

3
Partner Couples

Rooms need an updating. Had to pay for fridge. The draws in the room wouldn’t stay shut, and had to hang clothes in the bathroom. The bathroom sliding door was noisy could hear other guests slam their bathroom doors at all hours.

By , from Tons Toms River N J on Apr 10, 2019

Review comment responded on Apr 10, 2019

Our goal is to provide you with excellent guest experiences, so any feedback is very much appreciated. Thank you for taking the time to review our property!

2
Everyone

My overall stay was fair Heating system not working properly

By on Apr 5, 2019

Review comment responded on Apr 8, 2019

Our goal is to provide you with excellent guest experiences, so any feedback is very much appreciated. Thank you for taking the time to review our property!

2
Family with small children

Front desk was curt, He wasn’t being rude but he was definitely being short with me. I was very disappointed to find out that hat the pool closed at 7pm. So much for a soak in the hot tub after dinner. A drawer in our room had trash and pills scattered in the bottom and our toilet broke the morning we were checking out. They asked if we wanted to chase room, I didn’t want to go through all the trouble when we were getting ready to check out.

By on Apr 3, 2019

Review comment responded on Apr 17, 2019

I apologize for the lack of service you received during your recent visit to The Orleans. We work hard to provide the very best in service and accommodations and that includes smiling friendly clerks, and clean rooms. I will follow up on the issues you experienced, thank you for letting us know.

5
Everyone

By on Mar 27, 2019

Review comment responded on Apr 4, 2019

Thanks for the great review! Glad you enjoyed your stay with us.