Platinum Hotel4.0 out of 5.0
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Recent guest reviews
We chose this hotel because it was off the main strip, did not have a casino, & was non smoking! It was quiet and welcoming after running around all day! Staff was excellent, friendly,helpful,pleasant,accommodating. Rooms were spacious & clean. A big plus was that every day from 4-5:30pm there were half price appetizers & free wine in the Stir lounge! Would recommend!
Surprising find off the strip. I was looking for a last minute place to stay in Vegas and found the Platinum. I was skeptical at first due to the low room rate for a 1 bedroom suite. However I took a chance and booked and I'm glad I did because it turned out to be one of the best experiences I've had in Vegas. The hotel was in a good location about a 5-10 min walk from the strip. Suite was very large and very comfortable with great views. No casino in the hotel which was actually fine for me because I'm not much of a gambler. The hotel wasn't overwhelming as some of the larger hotels are. It was easy to navigate and the staff was very friendly. The wifi could use an upgrade. There were times were it would be extremely slow or just cut off entirely.
It was everything we hoped. The couple of little things were taken care of immediately. Could use more eateries and a shuttle to and from the airport would be nice. Uber was a life saver.
Pampering and Great Customer Service started when the cab pulled up to the curb. Very nice man came up to cab, welcomed us, grabbed our luggage, brought it to the desk. Offered to store our luggage if early check in was not available. The desk checked us in (early check in was an option) Quick, easy and friendly. We were in our room Fast! The entire staff was incredible. The concierge made recommendations for a show helping us to make a decision. We loved the Show. First Morning restaurant on site made coffees to go to bring to room. Friendly and accommodating. Used Bar downstairs. Free wine every afternoon 4:30-7 was awesome. Felt comfortable enough to sit at bar alone waiting for other half to get ready and had a drink. Friendly wait staff, nicer atmosphere. Housekeeping did a great job keeping everything clean. Always plenty of extra towels! Staff knew we were getting Married when we made it back to our room, there was a card, a bottle of wine two glass and also choc covered strawberries waiting for us. What a wonderful Gesture and we absolutely appreciated it!!!!!!!!! Thank You Platinum Hotel and Staff for an Awesome Vegas Experience!
Enjoyed our deluxe suite - roomy, comfortable and quiet. Walk to the strip. Doesn't smell like smoke in the lobby. Nice kitchenette, comfy bed, and huge jacuzzi bathtub. Not luxurious but very nice. We will be back
Loved the sq ft of this suite, just wished the weather had been warmer to set out on balcony. I really enjoyed the late afternoon wine tasting experience in the lounge. We guests got to know each other and joined in conversations with the very friendly lounge staff.
We stayed here for Thanksgiving with our family and loved it! Great place for littles...not too far from the strip. The full kitchen was a plus. Room was clean. Room service was excellent...we loved the text message option for requesting items and service. Overall, a great hotel. Would definitely recommend to others.
I checked into the hotel and everything was excellent, they had valet parking do to shortage of parking space they told me, they sent me text called "Ivy" to see how I was doing and needed anything, this is the way I communicated with the hotel staff, just text them back if you needed anything. there was about 3 things wrong in the room, (kitchen sink slow to drain, balcony door wouldn't open, light out on table lamp) they came up and fix things right away. overall this was a great hotel to stay in with 950 sqft of space, step in shower and hot tube, I would recommend this hotel to anyone that wants a really nice hotel to stay in while in Vegas.
Good location...rooms are like your own apartment...stove...refrigerator...microwave...big kitchen, living room and bathroom with separate bedroom. Very quiet.. No casino. Very nice staff
All the amenities of a resort on the strip without the hassles and crowds of a casino resort and no smoke. Nice location, great rooms friendly & helpful staff and a lot of value. Will be staying here the next time I'm in Vegas.
We enjoyed are stay.The hotel room was lovely, i have recommending this room to all of my friends
The room was big and for the price I had was great. The room was very clean.
The shower water wasn't hot and the water didn't drain well in the standing shower.
IT HAS HUGE ROOMS AN REALLY GOOS BALCONIES, FULL KITCHENS AND WATER JET JACUZZIS, FAIR PRIZES AND GOOD COUPONS.
Night staff was lingering around and not greeting guests, a few staff members just sit in the bar and wait for you to yell out hello. valets work hard, however the late night ones are hard to find once again. The food was great! the brunette bartender was awesome and professional.
The Platinum Hotel is a great hotel. I love the spa tub, I could live in that thing! Very clean and relaxing. Love the strip view and private balcony. Pool was great also, it has a heated portion which is in a separate area that you can swim into from the regular pool. Love ittt!!
The room was only marginally clean upon check in with mold spores in the shower and hair in the tub. The second night I killed 3 bugs as they crawled on top of the white douvet. I called the front desk to report the bugs at 1am and the night manager came to the room to investigate. He confirmed they were bed bugs and moved me to a much cleaner room. The night manager was the best person on staff. Others were disengaged. Valet is only parking option and valets were less than organized. Upon check out the next day I was told I would not get a refund by the front desk but the matter was resolved after speaking with management. This could be a great place to stay if the staffing attitudes and cleanliness issues were resolved. Rooms are huge with full kitchens and balconies to enjoy the weather and views but if guests do not feel they are in a clean courteous environment they probably won't be a repeat customer. I'm not going to slam this place but I'm not going to recommend it either. The managers seem to be the only staff that understands hospitality.
This is not a bad walk at all to the strip. The rooms were very clean and nice. We enjoyed the pool and poolside bar as well as the main bar. We couldn't get out patio door open one morning and they immediately sent a maintenance staff up to assist us. We will stay again the next time we are in Vegas!
Minor problems with the room, fridge wasn't working properly and no hot water for bathtub. Problems were addressed quickly. However the hr it took to fix th problems was a problem. It was very loud noise as we were trying to watch a movie in the bedroom, blaring noise. We were comped a late checkout 3:30 pm. Also bottom layer of bed cover was dirty with hair from various residents. Otherwise the stay was great, nice view, nice spa, nice bar with daily self-serve wine reception. Vibe in the bar was very nice. Hotel staff was attentive and efficient. I'd stay again.
I had really great experience during my stay. It's close enough to the strip for walking distance of you wanted to have adult fun. Valet was professional and able to get a cab very quickly if it was needed.
Located in Paradise within a mile (2 km) of Fashion Show Mall, Platinum Hotel is within 2 miles (3 km) of other popular sights such as University of Nevada-Las Vegas. This 255-room, 4-star resort welcomes guests with a restaurant, a full-service spa, and an outdoor pool. Located in central Las Vegas, the resort is also near Las Vegas Convention Center and Thomas and Mack Center.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is available for a fee.
The 255 air-conditioned accommodations feature kitchens and patios, and there's space to spread out with separate bedrooms and sitting areas. 42-inch plasma TVs come with cable channels and pay movies, and guests can stay connected with wired Internet and free WiFi. Bathrooms offer jetted tubs, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Sofa beds, coffee makers, and free newspapers are other standard amenities.
Platinum Hotel features a full-service spa, an indoor pool, and an outdoor pool. There's free valet parking, and an airport shuttle (available 24 hours) for USD 8 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a fitness center, a spa tub, and a sauna.