I like that this is a suite property, has valet parking only, has a nice bar (Stir) and restaurant (Kilowatt) and a spa. It's quiet, the staff is very helpful, and it's very close to the Strip, next door to the Tuscany and Ellis Island.
Very spacious room with full kitchen but the kitchen was not required so we paid for facilities not needed. Spa area was nice but only wet sauna no dry sauna. Indoor/outdoor pool was a welcomed feature. Property was clean and well maintained. Hotel was valet parking only, no self parking. The Orbitz info ad on the property showed it with both self parking and valet. This needs to be updated. No business center and the only computer for guest use was in the foyer next to the elevators and it was off-line the one time we tried to access it. Staff was friendly.
The property is old. Even though the parking is free, the attendant will ask for tips every time you go out to get the car. What’s the point? It’s basically not a free parking. Check in time is super late and check out time is super early. I would say stay away from this hotel. Might as well go to other M hotels on strips. At least you can park free at all the M resort hotels as long as you stay at one of them.
Spacious suites. Decent decor. Customer service needs a some work. I walked to to front desk to check in. Two female workers were talking as I stood in front of them waiting to be helped. They did not greet me initially, they just kept talking. I expected at least for one to say “ Hello, we’ll be right with you”. Once I was acknowledge one of the ladies did say “Sorry, how may I help you?”. Overall the hotel needs better TLC. Room doors upon entrance are dirty. Furniture stained. Refrigerated was not cleaned thoroughly. Food wrapper on the floor under the coffee table. Coffee table had dried up drippings of something on the side. Hair in the bath tub. This could really be a very nice hotel if they had better attention to details. The little things can also make or break an experience.
Love Valet parking, the spa was an exceptional experience, and my room was very large and cozy.
The large suite, view of the strip and mountains, sizable kitchen and bathroom areas and patio were nice. The exercise room was fine, the restaurant staff was friendly. The food served onsite is decent. If you stay hear and plan to visit the Strip, it's best to have a car or use Uber / Lyft Front desk staff were very curt, overcharged me and seemed baffled by their own accounting errors.
Off of strip in Vegas, bus stop difficult Dfcf
Upon arrival we were upgraded to the princess suite.. excellent service, the suite was super clean and the staff very friendly
The resort is absolutely beautiful. My suite was very unexpected AMAZING. I was truly speechless by the class and beauty of my suite (too big and luxurious) to be called a "room". I felt like a true QUEEN at this resort. It is very close to the strip and the reasonable 28.00 resort is a true selling point for Las Vegas. I will definitely stay at the Platinum Hotel EVERY time I visit Vegas.
Nice quiet Hotel and good restaurant Very Quiet rooms Excellent place to stay
It was nice having a kitchen and living room area. What I didn’t like was having to use the valet service every time you wanted to park. I prefer to park myself and didn’t really like that part.
Loved everything about this place. We stay here every year for our anniversary. We stay in the princess suite strip view. This room has everything you will ever need... fully equipped kitchen, huge jetted tub (separate shower), washer/dryer and an amazing view. We stay on the 17th floor. Would recommend this hotel to anyone!
I feel the room needed more detailing in the cleaning area. I loved the view from my room, the spacious room, and the awesome layout of the room. Awesome experience😉!
Platinum Hotel places you within a 15-minute stroll of popular sights such as High Roller and LINQ Promenade. This 255-room, 4-star resort has an outdoor pool along with an indoor pool and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 8:00 AM to 1:00 PM.
All 255 accommodations feature kitchens and balconies, and there's space to spread out with a separate bedroom and sitting areas. Guests can expect 42-inch plasma TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include sofa beds, coffee makers, and safes.
Platinum Hotel features an indoor pool, an outdoor pool, and a fitness center. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a spa tub, free WiFi in public areas, and conference space.
I like that this is a suite property, has valet parking only, has a nice bar (Stir) and restaurant (Kilowatt) and a spa. It's quiet, the staff is very helpful, and it's very close to the Strip, next door to the Tuscany and Ellis Island.
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms
Very spacious room with full kitchen but the kitchen was not required so we paid for facilities not needed. Spa area was nice but only wet sauna no dry sauna. Indoor/outdoor pool was a welcomed feature. Property was clean and well maintained. Hotel was valet parking only, no self parking. The Orbitz info ad on the property showed it with both self parking and valet. This needs to be updated. No business center and the only computer for guest use was in the foyer next to the elevators and it was off-line the one time we tried to access it. Staff was friendly.
Thank you for taking the time to share your recent experience as a guest of our hotel during your trip to Las Vegas. Please accept our sincere apologies for the unacceptable level of service your received from our staff. We pride ourselves on delivering exceptional experiences for our guests and appreciate being advised if we fall short of our goal and your expectation. These comments have been shared with the appropriate associates to avoid a future situation. We hope to regain your confidence in us and see you again when your travels bring you back to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms
The property is old. Even though the parking is free, the attendant will ask for tips every time you go out to get the car. What’s the point? It’s basically not a free parking. Check in time is super late and check out time is super early. I would say stay away from this hotel. Might as well go to other M hotels on strips. At least you can park free at all the M resort hotels as long as you stay at one of them.
Thank you for taking the time to share your recent experience as a guest of our hotel during your trip to Las Vegas. Please accept our sincere apologies for the unacceptable level of service your received from our staff. We pride ourselves on delivering exceptional experiences for our guests and appreciate being advised if we fall short of our goal and your expectation. These comments have been shared with the appropriate associates to avoid a future situation. We hope to regain your confidence in us and see you again when your travels bring you back to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms
Spacious suites. Decent decor. Customer service needs a some work. I walked to to front desk to check in. Two female workers were talking as I stood in front of them waiting to be helped. They did not greet me initially, they just kept talking. I expected at least for one to say “ Hello, we’ll be right with you”. Once I was acknowledge one of the ladies did say “Sorry, how may I help you?”. Overall the hotel needs better TLC. Room doors upon entrance are dirty. Furniture stained. Refrigerated was not cleaned thoroughly. Food wrapper on the floor under the coffee table. Coffee table had dried up drippings of something on the side. Hair in the bath tub. This could really be a very nice hotel if they had better attention to details. The little things can also make or break an experience.
Thank you for taking the time to share your recent experience as a guest of our hotel during your trip to Las Vegas. Please accept our sincere apologies for the unacceptable level of service your received from our staff. We pride ourselves on delivering exceptional experiences for our guests and appreciate being advised if we fall short of our goal and your expectation. These comments have been shared with the appropriate associates to avoid a future situation. We hope to regain your confidence in us and see you again when your travels bring you back to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms
Love Valet parking, the spa was an exceptional experience, and my room was very large and cozy.
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms
The large suite, view of the strip and mountains, sizable kitchen and bathroom areas and patio were nice. The exercise room was fine, the restaurant staff was friendly. The food served onsite is decent. If you stay hear and plan to visit the Strip, it's best to have a car or use Uber / Lyft Front desk staff were very curt, overcharged me and seemed baffled by their own accounting errors.
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas. Best Regards, Christian Valadez Assistant Front Office Manager
Thank you for staying at the Platinum Hotel & Spa and for sharing your experience with us. We are pleased to hear you enjoyed your stay and thank you for the opportunity to serve you as our guest. We look forward to seeing you again on your next visit to Las Vegas. Best Regards, Vanessa Bissonette Director of Rooms