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Recent guest reviews

I had not been to the Palms in years - it smelled great, very few smokers and all the cafes / bars / restaurants and pool area were exactly to my liking - And free easy self park - I enjoyed it.

The property was inviting and the staff were accommodating and informative

room service was lousy

Nice property. Room cleaning service was awful. It looks like it is not standard to clean the rooms every day. Room cleaned once after several attempts and phone called were made throughout the entire 3 nights stay.

Be prepared for the 36$ a night fee for the amenities added to your bill even though I didnt use the gym, pool etc.

beautiful job on the remodel. the property is immaculately clean and fresh. Pillows were a bit hard and perhaps an option of pillow types would be better.

I thought the customer service throughout the hotel and casino was top notch although I was surprised that there was only one small mirror in the bathroom and no other mirror throughout our suite. That seemed very unusual when there are a number of people getting ready in the same room. Especially at a vacation destination you would expect to have a full length mirror somewhere in the room. I mentioned to the housekeeping lied on our floor that there were greasy streaks on the mirror in the living room area. She said someone would come up to clean it in 15 minutes and never did for the entirety of our stay. We also noticed that there was no water easily accessible. Water and Vitamin water were sold out in the vending machine on our floor. This was a nice day but it could have been better for what I expected from the Palms.

Amazing service and loved my stay @ Palms very nice comfortable place

The security was great. Very friendly, very helpful, peace of mind. I didnt like the added $132 tax on top of the $150 per night room fee on top of the $14 mixed drink. Probably pass on another stay just because of the added fees everywhere.

Housekeeping is not so sharp. I found an empty pillow case in my room placed on a piece of baggage. It needed to be removed if it was by itself. Also a room service tray was left and should have been removed by the maid. Excessive soap is left for the guest to use. At one time I had 6 bars.

Location was off the strip. Casino area was nice. The room looked dingy. I was told if I wanted cleaner, more modern amenities I should've booked at the Fantasy Tower which was newly renovated. My question....how would I have known this? Certainly I would have selected the better tower. Staff were rude when I complained of a loud party. I was told the party should be over by 12:30am. Asked for a different room and was denied. Do not stay here. I will not be back.

The Lucky Penny restaurant was amazing , bar with a shark in the middle was extended

This was the first time I stayed at the Palms and I was pleasantly surprised at how nice the hotel was. The staff was friendly and there was plenty entertainment on site. The rooms were clean and updated to today’s standards.

The Palms Casino Hotel is well kept, very clean and has an amazing staff! We had one incident in our room but the staff was quick to remediate the problem. My wife and I were extremely pleased with our staying and plan on returning in the future. Only real con is location. It’s off Strip, but is easily accessible and a short ride by Uber or Taxi or even by foot if you want to get some steps in. Highly recommend!

W Flamingo Rd Las Vegas NV

Hotel highlights

  • Walking distance to Gold Coast Casino and Casino at the Rio All-Suite Hotel
  • Free WiFi in rooms and public areas
  • Free covered valet and covered self parking
  • Onsite dining

Palms Casino Resort places you 2.3 mi (3.7 km) from T-Mobile Arena. This 766-room, 4.5-star hotel has a full-service spa, a casino, and 10 restaurants.


Dining

Relish the local and international cuisine at A.Y.C.E. Buffet, one of 10 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafes. Cooked-to-order breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.


Rooms

Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Minibars, free local calls, and laptop-compatible safes are other standard amenities.


Property features

Guests of Palms Casino Resort have access to a full-service spa, a casino, and a nightclub. Free valet and self parking are available, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include an outdoor pool, a gym, and free WiFi in public areas.

Room options

Fantasy King Strip View

1 King Bed | Sleeps 2

Fantasy Salon Corner View Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Ivory Suite

1 King Bed | Sleeps 2

Fantasy Executive Two Queen

2 Queen Beds | Sleeps 4

Guest reviews for Palms Casino Resort

Everyone (37) Couples (19) Family (14)
5
Everyone

I had not been to the Palms in years - it smelled great, very few smokers and all the cafes / bars / restaurants and pool area were exactly to my liking - And free easy self park - I enjoyed it.

By on Jun 20, 2022

Review comment responded on Jun 24, 2022

Hello Seth, We are pleased to hear you enjoyed your recent visit and the property was to your liking. We are working hard to create an enjoyable atmosphere for our guests and it's wonderful to hear you approve. We look forward to your next visit! Most Sincerely, Guest Experience Team

5
Family Friends

The property was inviting and the staff were accommodating and informative

By on Jun 18, 2022

Review comment responded on Jun 18, 2022

Hello Yvonne, Thank you for sharing your feedback on your recent stay! Were so happy you enjoyed your visit and found our team members to be accommodating. We appreciate you choosing to stay at Palms Casino Resort and we hope you will come back again soon! Most Sincerely, Guest Experience Team

2
Family

room service was lousy

By on Jun 18, 2022

Review comment responded on Jun 20, 2022

Hello Samar, We have forwarded your review to our management team and are currently working on making corrections to our services. We appreciate you letting us know! Most Sincerely, Guest Experience Team

2
Family

Nice property. Room cleaning service was awful. It looks like it is not standard to clean the rooms every day. Room cleaned once after several attempts and phone called were made throughout the entire 3 nights stay.

By on Jun 18, 2022

Review comment responded on Jun 20, 2022

Hello Samar, We apologize for any inconvenience. We are currently working on our services and amenities. Your input has been forwarded to our management team to assist us in making sure we stay on track. Most Sincerely, Guest Experience Team

2
Business Business

Be prepared for the 36$ a night fee for the amenities added to your bill even though I didnt use the gym, pool etc.

By on Jun 6, 2022

Review comment responded on Jun 9, 2022

Hello Thomas, Thank you for sharing your feedback. We have forwarded your input to our management team for review as we are always working on improvements. Your input will help us to create a more enjoyable stay in the future. Most Sincerely, Guest Experience Team

5
Business Business

beautiful job on the remodel. the property is immaculately clean and fresh. Pillows were a bit hard and perhaps an option of pillow types would be better.

By , from Park Ridge on May 25, 2022

Review comment responded on Jun 11, 2022

Thank you so much for your great feedback! We are glad to hear you enjoyed your stay. We will take your comments under advisement.

4
Partner Couples

I thought the customer service throughout the hotel and casino was top notch although I was surprised that there was only one small mirror in the bathroom and no other mirror throughout our suite. That seemed very unusual when there are a number of people getting ready in the same room. Especially at a vacation destination you would expect to have a full length mirror somewhere in the room. I mentioned to the housekeeping lied on our floor that there were greasy streaks on the mirror in the living room area. She said someone would come up to clean it in 15 minutes and never did for the entirety of our stay. We also noticed that there was no water easily accessible. Water and Vitamin water were sold out in the vending machine on our floor. This was a nice day but it could have been better for what I expected from the Palms.

By on May 9, 2022

Review comment responded on May 9, 2022

Hello Jennifer, Thank you for taking the time to provide us with your honest feedback. It's important to us that our guests are welcomed with top notch customer service and we are very pleased to hear our wonderful staff are doing an amazing job through out our establishment. We have noted your feedback and are doing our best to make improvements to our services and amenities. Thank you again and we hope you will return soon!

5
Everyone

Amazing service and loved my stay @ Palms very nice comfortable place

By , from Los Angeles on May 8, 2022

Review comment responded on May 9, 2022

Hello Christopher, we are so happy that you enjoyed your stay with us and hope you will be back soon!

2
Everyone

By on Mar 14, 2020

Review comment responded on Mar 14, 2020

Thank you for visiting us.

4
Everyone

By on Mar 13, 2020

Review comment responded on Mar 13, 2020

Thank you for staying with us.

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