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The Palms Casino Resort

4.0 out of 5.0

Recent guest reviews

Pool staff was very rude and disrespectful and housekeeping did a horrible job

Great place to stay!! However its a pretty good walk to the room.

My boyfriend and I stayed at the Palms for two nights. We were in a room with a big jetted tub and we definitely used it as much as we could! We loved that we were surrounded by windows. Had a great view of the strip at night. Bed was really comfortable. Hotel staff was wonderful. Everyone was super friendly and nice. The snacks and drinks in the room are on a weighted tray so make sure not to touch them if you don't plan on using them. You will get charged for them even if you haven't used them. The fridge in our room wasn't working so that was a downfall but overall I definitely recommend this hotel.

The room we stayed in on the fifth floor of the Ivory Tower was overpriced at 180.00 plus casino fee a night, which we didn't use. There is no fridge no microwave and no bath tub. The only thing they had was a wet bar that every time you opened you were charged for regardless if you took anything out to drink. Son kept opening the wet bar but I got the charges took off, so the staff were very friendly. There were snacks on the counter but they were overpriced so we did not eat any. the room decor was not relaxing or even tasteful. Ordered room service for dinner and the food was not worth the price as well. If you are going to pay an arm and leg for food best to go to the eateries or bars in the casino area. Casino area is small if you were going to gamble I think a trip to Freemont district would have been a better place to gamble. Next time I would like to stay at the Golden Nugget. Probably had I been willing to pay much more a night in a suite I would of been more impressed but the majority of visitors are not wealthy. We were there mainly for a concert at the Pearl Theatre inside the Hotel. At events in the Pearl Theatre you are not allowed to take out your cell phone and take pics of the band or even selfies. They have high security and will enforce quickly.

Reserved two rooms a couple months before travelling down, asked for adjoining rooms. One room was on the 6th floor, the other on the 30th. Not exactly adjoining.

We love this trip more than any other. The staff, the amenities, the room were all above expectations.

First day there the TV didn't work and the whole 4 days it was very loud up stairs we was right above the bowling room it was extremely loud I called room service every day they did nothing our stay was horrible no sleep at all. I would never stay here again.

Loved this hotel! Amazing spa! Great staff! Good food!

It was very nice and I will be back very soon!! I loved my room and the view.

DO NOT stay at this hotel! It took 2 1/2 hours to check in, the manager was rude, the mattress on the bed was sunken in my body fell to the center of the mattress and I am only 105 pounds, worst sleep of my life. terrible experience will never stay at the Palms again. Also ORBITZ was terrible and did not help when I called for assistance.

I loved the Palms! It was everything I Expected! I will stay there again!

Free parking and shuttle to the strip, very clean hotel and excellent restaurants

Hotel was clean and very nice. The shower has only a half glass wall and it gets cool if you are in the open area. There were a pair of eyes about 5 ft. wide above the bed and that was a little weird. The refrigerator was pre filled with stuff you could buy but not use to store anything. Overall it was a pleasant stay.

With the $36/night "resort fee" (actually part of the price, but allows most Las Vegas hotels to advertise phony cheap prices), you get wifi. But what you get for your $36 is 1 Meg speed. If you want faster you pay another $6/day. But I didn't get the 1 meg speed at any time during our 3 day stay. I used Ookla speed test. The front desk connected me with their service provider but they could not fix it and sent a memo to the hotel. So I got the "resort fee" refunded.

The hotel was nice, I just expected a little bit more for the price. I would book again at lower rate.

Great experience overall great place to stay Will definitely stay at the palms again

Decent hotel very helpful staff. Rented in room movie would not play however front desk took off no question. Cleaning staff super friendly and accommodating. Location great right by highway and close to strip. Would stay here again.

No frig in room and ATM took $400 out my bank and didn't give me receive paper. just a word of mouth that it didn't take. Now I'm going to check with my bank account to ensure. It spoiled my fun times right away and couldn't wait to leave.

The hotel was a lot closer to the strip than it seemed. It's less than 2 miles from the strip. Check in was easy (probably because we arrived at 11pm.) The front desk agent was friendly and accommodating. We asked for an upgraded room and we were able to get a junior suite. That made my fiancée and I very happy since Valentine's day was the next day. Our room was clean, comfortable and had a great view of the mountains in the distance. The casino was great and the food and service at the buffet were excellent!! The only thing that would have made our stay perfect was if housekeeping had laid out the rose petals on the bed while we were out like my fiancée had asked...they must've forgotten. It's ok, we had a wonderful stay anyway and would definitely recommend.

I hadn't heard of this hotel but I was pleasantly surprised with the staff, the facility, the food and especially the room beautiful view nice amenities. Definitely will go back

4321 W Flamingo Rd Las Vegas NV

Room options

Premier Room

King 1 | Queen 2 | Sleeps 4

Premier Room, 2 Queen Beds

Queen 2 | Sleeps 4

Superior Room, 2 Queen Beds, Tower

Queen 2 | Sleeps 4

Ivory Suite

King 1 | Sleeps 2

Guest reviews for The Palms Casino Resort

Everyone (73) Couples (237) Business (99) Family (55) Friends (159) Other (72)
3
Everyone

Pool staff was very rude and disrespectful and housekeeping did a horrible job

By on Apr 26, 2017

5

great vacation!!

Everyone

Great place to stay!! However its a pretty good walk to the room.

By , from Florida on Apr 18, 2017

4

great hotel, comfortable rooms

Everyone

My boyfriend and I stayed at the Palms for two nights. We were in a room with a big jetted tub and we definitely used it as much as we could! We loved that we were surrounded by windows. Had a great view of the strip at night. Bed was really comfortable. Hotel staff was wonderful. Everyone was super friendly and nice. The snacks and drinks in the room are on a weighted tray so make sure not to touch them if you don't plan on using them. You will get charged for them even if you haven't used them. The fridge in our room wasn't working so that was a downfall but overall I definitely recommend this hotel.

By , from st louis on Apr 17, 2017

2

room way overpriced.

Everyone

The room we stayed in on the fifth floor of the Ivory Tower was overpriced at 180.00 plus casino fee a night, which we didn't use. There is no fridge no microwave and no bath tub. The only thing they had was a wet bar that every time you opened you were charged for regardless if you took anything out to drink. Son kept opening the wet bar but I got the charges took off, so the staff were very friendly. There were snacks on the counter but they were overpriced so we did not eat any. the room decor was not relaxing or even tasteful. Ordered room service for dinner and the food was not worth the price as well. If you are going to pay an arm and leg for food best to go to the eateries or bars in the casino area. Casino area is small if you were going to gamble I think a trip to Freemont district would have been a better place to gamble. Next time I would like to stay at the Golden Nugget. Probably had I been willing to pay much more a night in a suite I would of been more impressed but the majority of visitors are not wealthy. We were there mainly for a concert at the Pearl Theatre inside the Hotel. At events in the Pearl Theatre you are not allowed to take out your cell phone and take pics of the band or even selfies. They have high security and will enforce quickly.

By on Apr 14, 2017

4

decent hotel off the strip

Everyone

Reserved two rooms a couple months before travelling down, asked for adjoining rooms. One room was on the 6th floor, the other on the 30th. Not exactly adjoining.

By , from New York on Apr 10, 2017

5

palms is our spot now!!!

Everyone

We love this trip more than any other. The staff, the amenities, the room were all above expectations.

By , from H on Apr 8, 2017

1

worst las vegas experience ever

Everyone

First day there the TV didn't work and the whole 4 days it was very loud up stairs we was right above the bowling room it was extremely loud I called room service every day they did nothing our stay was horrible no sleep at all. I would never stay here again.

By on Apr 7, 2017

5

amazing!

Everyone

Loved this hotel! Amazing spa! Great staff! Good food!

By , from Minnesota on Apr 6, 2017

5

nice

Everyone

It was very nice and I will be back very soon!! I loved my room and the view.

By on Apr 3, 2017

1

horrible experience!

Everyone

DO NOT stay at this hotel! It took 2 1/2 hours to check in, the manager was rude, the mattress on the bed was sunken in my body fell to the center of the mattress and I am only 105 pounds, worst sleep of my life. terrible experience will never stay at the Palms again. Also ORBITZ was terrible and did not help when I called for assistance.

By , from Los Angeles on Mar 29, 2017