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The Palms Casino Resort

4.0 out of 5.0

Recent guest reviews

We booked this hotel thinking it would be a nice stay due to the great reviews...WRONG IDEA! We arrived to the sound of construction everywhere! (We booked through orbitz and we did not see it stated ANYWHERE that there was construction). We check in and get to our room (descent) but there are spots of gunk on the walls that haven't been cleaned off which was a little disturbing. We just want to relax so we say let's go to the pool! We go down to ask where the pool is and the manager informs us that the pool area is also under construction. What!! That's the main place we spend all our time during vacation! The manager said we can use the spa (for an additional $25 per person per day)! This is the epitome of BAD management! Next we went to the buffet for lunch...HORRIBLE! Honestly I didn't find 1 thing I liked. I literally had it with this hotel at this point. We would have been happy, had management been nicer and maybe comped the spa for us so we could enjoy ourselves or SOMETHING, but no...my husband has managed multiple high end hotels/restaurants in NYC and he couldn't believe how the management acted. Very low class hotel and I would highly recommend staying elsewhere (even though it is more expensive)! This place RUINED our trip and we will never recommend them to any of our employees when they go to vegas...so disappointed.

They are in the middle of a large construction project. A bit of a pain to get to our room, but comfortable.

Room was through private owner so can’t complain about hotel but owner of the room definitely needs to take better care of their room.

first off the ac did not work, old tub and shower not impressed i used to love this place but not anymore

I like the Palms Hotel and have stayed here before. I was not aware that it was under remodeling. It was a nice room this time but before, in the front tower, it was phenomenal.

Only problem we had why were they remodeling during Christmas and New Years It made it so difficult to get around The new Buffett they opened was wonderful

Perfect place for a solo trip to Vegas. Although the hotel was under renovation at the time of my stay, it didn't deter my enjoyment of the hotel. There were lots of food options and the room service was surprisingly affordable with great food options. The room service is reason enough to justify my next stay at the Palms

horrible construction and they would not refund us all of our money. They ruined our vacation and we left after the first night.

I loved this hotel so much I booked it again for nye 2017/2018

Very nice and clean,a good place to rest and have fun

Nice hotel but it was under construction to noisy. Not close enough to the strip

Upon arrival we noticed the hotel was under construction on the interior and never notified of this, while checking in and asking about this the desk clerk wasn’t helpful whatsoever(rude). We reported the smell of marijuana on our floor and escalator multiple times and they didn’t show any support with this concern. I will not associate with any business that supports the use of drugs.

Neither orbitz or the hotel directly told us about construction. I even had to call to confirm reservation and not a single word about construction. Pool was completely gone and being renovated. How are we being charged a resort fee with no resort??? Not cool to say the least

The shuttle driver explained to us that the Palms hotel was located in"Old Las Vegas" so we thought it was old and run down but we were completely stunned!! This is a super NICE hotel at a great value!! It offered many amenities and actually wasn't that far from "New Las Vegas Strip" and the staff was super friendly! They will try and give you the best rooms available with whatever view you prefer!

I would definitely stay here again. The staff was friendly and hotel was clean. Even with the facility under construction you could tell the hotel was doing it's best to minimize the distractions.

Clean and comfortable room wish it was closer to strip but overall great experience will book again I had 0 problems

There seemed to be a lot of remodeling, but the atmosphere was clean. A bit far from the strip but not far from the airport. The spa was great.

Happened to swing in to Vegas for a night and didn't want to stay on the strip, but close to it. The Palms had a rate that was phenomenal. Everything was great except for the fact that it's going under a massive renovation the the pool area and the casino/lobby area. Had I known that was happening, I wouldn't have booked there. But my room was a corner suite overlooking the strip. Big, spacious and clean. Michael and Kaylee at the front desk were superb.

The Hotel Was under construction, The great buffet was close and ubnder contruction, the middle of the Hotel had a big circle wall up so you had to walk around it and the signing for the different parts or room was not easy to see. When i check in Iwas giving a room early but the room was dirty and Cable was poor and the WIFI was poor also. Then when i reported the room was bad only thing is to seen house keeper. But on my finial night after a complaint again, they offer to put me in another put a smaller one . When i check in i went to see the Concier and none could be found, so i went back to the frontdeck and ask , oh they just went on break, left a mesage and no onecalled. The concier drop the ball. I had never Been to Vegas , want every goback tothe Palm or use Orbitzagain. Ihad a depression time.,

The hotel staff and accommodations were better than I expected. When I return to Vegas I will likely stay at The Palms Casino and Resort again.

4321 W Flamingo Rd Las Vegas NV

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Paradise, The Palms Casino Resort is 2.2 mi (3.5 km) from T-Mobile Arena and within a 10-minute drive of other popular attractions like Fremont Street Experience. This 703-room, 4-star resort welcomes business and leisure travelers with a full-service spa, a casino, and 5 restaurants. It's near the airport and also within a 20-minute drive of Las Vegas Motor Speedway.


Dining

There are multiple options for onsite dining with 5 restaurants, including A.Y.C.E. Buffet, which specializes in local and international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 4 coffee shops/cafés. For your convenience, breakfast is available for a fee.


Rooms

The Palms Casino Resort's 703 rooms are air-conditioned and provide minibars, free newspapers, and free local calls. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Laptop-compatible safes, ironing boards, and desks are also standard.


Property features

Guests of The Palms Casino Resort have access to a full-service spa, a casino, and a nightclub. Free valet and self parking are available, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a health club, free WiFi in public areas, and a conference center.

Room options

Ivory Tower (Run of House)

King 1 | Queen 2 | Sleeps 2

Fantasy Tower (Run of House)

King 1 | Queen 2 | Sleeps 2

Premier Room, 2 Queen Beds

Queen 2 | Sleeps 4

Superior Room, 2 Queen Beds, Tower

Queen 2 | Sleeps 4

Guest reviews for The Palms Casino Resort

Everyone (135) Couples (237) Business (99) Family (55) Friends (159) Other (72)
1

don't go here!

Everyone

We booked this hotel thinking it would be a nice stay due to the great reviews...WRONG IDEA! We arrived to the sound of construction everywhere! (We booked through orbitz and we did not see it stated ANYWHERE that there was construction). We check in and get to our room (descent) but there are spots of gunk on the walls that haven't been cleaned off which was a little disturbing. We just want to relax so we say let's go to the pool! We go down to ask where the pool is and the manager informs us that the pool area is also under construction. What!! That's the main place we spend all our time during vacation! The manager said we can use the spa (for an additional $25 per person per day)! This is the epitome of BAD management! Next we went to the buffet for lunch...HORRIBLE! Honestly I didn't find 1 thing I liked. I literally had it with this hotel at this point. We would have been happy, had management been nicer and maybe comped the spa for us so we could enjoy ourselves or SOMETHING, but no...my husband has managed multiple high end hotels/restaurants in NYC and he couldn't believe how the management acted. Very low class hotel and I would highly recommend staying elsewhere (even though it is more expensive)! This place RUINED our trip and we will never recommend them to any of our employees when they go to vegas...so disappointed.

By , from dallas, TX on Feb 16, 2018

5

construction

Everyone

They are in the middle of a large construction project. A bit of a pain to get to our room, but comfortable.

By on Feb 16, 2018

3

palms by airpads

Everyone

Room was through private owner so can’t complain about hotel but owner of the room definitely needs to take better care of their room.

By on Feb 9, 2018

2

no ac

Everyone

first off the ac did not work, old tub and shower not impressed i used to love this place but not anymore

By , from az on Feb 8, 2018

4

palms las vegas

Everyone

I like the Palms Hotel and have stayed here before. I was not aware that it was under remodeling. It was a nice room this time but before, in the front tower, it was phenomenal.

By , from Los Angeles, Ca. on Jan 6, 2018

5

great hotel

Everyone

Only problem we had why were they remodeling during Christmas and New Years It made it so difficult to get around The new Buffett they opened was wonderful

By , from indiana on Dec 30, 2017

4
Everyone

Perfect place for a solo trip to Vegas. Although the hotel was under renovation at the time of my stay, it didn't deter my enjoyment of the hotel. There were lots of food options and the room service was surprisingly affordable with great food options. The room service is reason enough to justify my next stay at the Palms

By on Dec 29, 2017

1
Everyone

horrible construction and they would not refund us all of our money. They ruined our vacation and we left after the first night.

By on Dec 23, 2017

4

very quit hotel

Everyone

I loved this hotel so much I booked it again for nye 2017/2018

By , from detroit on Dec 21, 2017

5
Everyone

Very nice and clean,a good place to rest and have fun

By , from los angeles on Dec 16, 2017