The security was great. Very friendly, very helpful, peace of mind. I didnt like the added $132 tax on top of the $150 per night room fee on top of the $14 mixed drink. Probably pass on another stay just because of the added fees everywhere.
Housekeeping is not so sharp. I found an empty pillow case in my room placed on a piece of baggage. It needed to be removed if it was by itself. Also a room service tray was left and should have been removed by the maid. Excessive soap is left for the guest to use. At one time I had 6 bars.
Location was off the strip. Casino area was nice. The room looked dingy. I was told if I wanted cleaner, more modern amenities I should've booked at the Fantasy Tower which was newly renovated. My question....how would I have known this? Certainly I would have selected the better tower. Staff were rude when I complained of a loud party. I was told the party should be over by 12:30am. Asked for a different room and was denied. Do not stay here. I will not be back.
The Lucky Penny restaurant was amazing , bar with a shark in the middle was extended
This was the first time I stayed at the Palms and I was pleasantly surprised at how nice the hotel was. The staff was friendly and there was plenty entertainment on site. The rooms were clean and updated to today’s standards.
The Palms Casino Hotel is well kept, very clean and has an amazing staff! We had one incident in our room but the staff was quick to remediate the problem. My wife and I were extremely pleased with our staying and plan on returning in the future. Only real con is location. It’s off Strip, but is easily accessible and a short ride by Uber or Taxi or even by foot if you want to get some steps in. Highly recommend!
The hotel staff were knowledgeable and very welcoming.
This place is not a 5 star by any measure. Barely 3 stars
Hotel and casino look fantastic after all of the renovations are completed. I especially enjoyed both the dim sum restaurant Tim Ho Wan and the BBQ place, Mabel's BBQ, for meals. Room was plenty big and very clean. Sports book was redone a few years ago, but looks great and had all the NFL football games on during Sunday. Good selection of table games to choose from. Only negative was the smaller east parking structure, which is closest to the hotel rooms. The west parking structure is much larger and had plenty of parking, but was a bit more of a walk for guests like me staying at the hotel.
The room was not cleaned well at all. The telephone was covered on a sheet of dust. The shower had mildew on the walls. The mini refrigerator had an opened water bottle inside and the refrigerator was covered in thick dust. The furniture in the room was covered in stains. There was old teeth flossers on the floor. Very displeased
Room smelling bad, no smoking room smell like smoking
Located 2.3 mi (3.7 km) from T-Mobile Arena, The Palms Casino Resort is within a 15-minute drive of other popular attractions like Fremont Street Experience. This 766-room, 4.5-star resort has a full-service spa, a casino, and 10 restaurants.
Relish the local and international cuisine at A.Y.C.E. Buffet, one of 10 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. Cooked-to-order breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.
The Palms Casino Resort's 766 rooms provide minibars, free local calls, and laptop-compatible safes. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. In-room massages are available, and other amenities include ironing boards and desks.
Guests of The Palms Casino Resort have access to a full-service spa, a casino, and a nightclub. Free valet and self parking are available, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this luxury resort include an outdoor pool, a health club, and free WiFi in public areas.
Thank you for staying with us.
The security was great. Very friendly, very helpful, peace of mind. I didnt like the added $132 tax on top of the $150 per night room fee on top of the $14 mixed drink. Probably pass on another stay just because of the added fees everywhere.
Thanks for staying with us.
We are so glad you had a great time staying at The Palms and look forward to your next visit already!
We are so glad you had a great time staying at The Palms and look forward to your next visit already!
Housekeeping is not so sharp. I found an empty pillow case in my room placed on a piece of baggage. It needed to be removed if it was by itself. Also a room service tray was left and should have been removed by the maid. Excessive soap is left for the guest to use. At one time I had 6 bars.
Thank you for that feedback and more so for staying with us.
Location was off the strip. Casino area was nice. The room looked dingy. I was told if I wanted cleaner, more modern amenities I should've booked at the Fantasy Tower which was newly renovated. My question....how would I have known this? Certainly I would have selected the better tower. Staff were rude when I complained of a loud party. I was told the party should be over by 12:30am. Asked for a different room and was denied. Do not stay here. I will not be back.
We are sorry you are anything other than satisfied with your stay. Our team works hard to make our guests as comfortable as possible,. The Ivory Tower were you stayed is our basic room and the Fantasy Tower is an additional fee as it is upgraded significantly. Thanks for staying with us and know we are sorry you left so unsatisfied.
Thank you for staying with us.
The Lucky Penny restaurant was amazing , bar with a shark in the middle was extended
We are glad you were able to explore our fun property and discovery some of the great venues we have tucked throughout the property for you to enjoy. Return again soon.
This was the first time I stayed at the Palms and I was pleasantly surprised at how nice the hotel was. The staff was friendly and there was plenty entertainment on site. The rooms were clean and updated to today’s standards.
We love getting reviews like this from great guests like you. We are thrilled you had a great time with us.
Thank you for visiting us.