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The Palms Casino Resort

4.0 out of 5.0

Recent guest reviews

Quick 2 night get away for a concert weekend in Vegas. The Palms is in need of updating. Friday and Saturday in the main pool had a DJ that was so loud you couldn't even talk to the person next to you. No shade AT ALL, unless you reserve a $200 minimum umbrella/chaise combo. We did manage to find the "peaceful" smaller pool. However, it was a 1/4 mile (not kidding!) walk through the Skytube to Palms Place. When we finally found it, the pool bar wouldn't charge to our room without 2 ID's..it was insane. We literally had to go all the way back to our room to get another ID. Fitness center was disappointing with no locker room facilities. Overall, would definitely not stay here again. And we are not superpicky!

No atmosphere. Pool closed early, at 6 pm. Was not made aware of construction going on in hotel, no buffet, no music.

Despite the check in process..The room was nice & big but as soon as we got in our room we noticed the room wasn't a 100% clean it was maybe 80/100 clean other wise everything else was on point.

Clean, comfortable stay. Alot of new restaurants opening soon. Room service was very prompt. Gym was nice but the women locker room was closed.

Have stayed here multiple times. It's a small casino resort off strip so good if you want to explore Chinatown and other off-strip properties like the Rio. Or you can take a short bus ride to the strip. Our first room reeked of marijuana so we asked for another room and it was much nicer - the higher floor rooms in the Fantasy tower are used less and have higher ceilings, so they feel nicer even though they're the same rate. There are limited food options because they're renovating a lot, so right now the buffet is closed for 6 months and there's a new 24hr cafe called Lucky Penny that's okay but still working out the opening kinks. The fast food in the food court isn't great - Panda Express, McDonalds, etc.

This was the first time, I stayed st the Palms and it was just a great overall experience with nice a room, comfortable and great entertainment. Ghost bar is always awesome.

Everything was very nice. I would prefer a softer bed.

Here's what you need to know about the pool… If you get there before noon it's free for guests. Otherwise, at least Friday through Sunday there's a cover as it's billed as a pool party, which it is. The DJ and ambience is awesome, the service is very good, and it's a healthy crowd- nothing too out of control. I would be more than happy to stay there again.

Great hotel, great customer service, and great food

My room was wonderful. Very clean and spacious. The hotel was quiet and pleasant to be in. The steakhouse was amazing. Defiantly would stay here again.

Was a great hotel only issue was they didn't have a sign that what was in the fridge coast and it's not complimentary.

I paid extra $40 additional per night to get a specific room, and charged by orbitz. However, upon arrival at the hotel, they told me they did not have any more of those rooms available unless I wanted to move to the smoking area. I would not have been disappointed if this was a special request but the fact that I paid for it and that too $40/ per night more, this is unreasonable. I tried for the next two days to explain to the hotel staff what had happened but they kept telling me they were booked and could not move me. I would not have paid for the extra room in a hotel that is off the strip if I knew I wasn't going to be accommodated. During Check in, I was told there are no king size bed options available but after being outspoken about the fact I paid for it and the fact I was going to complain, the staff member miraculously found a room on the 5th room, which was the room directly located ON the electrical terrace, so from all windows in the room, the only thing we could see are the hotels AC units. Another disappointment was their shuttle service. I called the hotel in advance to inquire about their shuttle service which takes you to the strip and they merely responded with "yes we offer a free shuttle service". They did not mention that they have 1 - 14 seater shuttle that goes every 30 mins. from 11AM to 8PM. A lot of the times if you were waiting early enough before the 30 min mark, you ended up waiting another 30 mins. Other hotels had multiple shuttles.

-Reached out to the hotel's social email to no reply on first day frustrations. Stayed there for 5 days and no one bothered, says a lot. -No accountability for temporarily losing a drop-off item for over a day that someone dropped off for me, the only reason it was found was I was accidentally in a convo with the co-General Manager when one of the front desk guys flung his pen too far across the front desk, that I picked up for him as I was walking by and he asked how my stay was. -When you express you won't stay there again, nothing is said to convince you otherwise. Plenty of hotels in Las Vegas that will value my business, sadly I will not be choosing the Palms again.

Overall hotel was good. Many eating choices and clubs. Close to 2 other hotels to visit. Transportation was provided to the strip and pick up from the strip.

Pool staff was very rude and disrespectful and housekeeping did a horrible job

Great place to stay!! However its a pretty good walk to the room.

My boyfriend and I stayed at the Palms for two nights. We were in a room with a big jetted tub and we definitely used it as much as we could! We loved that we were surrounded by windows. Had a great view of the strip at night. Bed was really comfortable. Hotel staff was wonderful. Everyone was super friendly and nice. The snacks and drinks in the room are on a weighted tray so make sure not to touch them if you don't plan on using them. You will get charged for them even if you haven't used them. The fridge in our room wasn't working so that was a downfall but overall I definitely recommend this hotel.

The room we stayed in on the fifth floor of the Ivory Tower was overpriced at 180.00 plus casino fee a night, which we didn't use. There is no fridge no microwave and no bath tub. The only thing they had was a wet bar that every time you opened you were charged for regardless if you took anything out to drink. Son kept opening the wet bar but I got the charges took off, so the staff were very friendly. There were snacks on the counter but they were overpriced so we did not eat any. the room decor was not relaxing or even tasteful. Ordered room service for dinner and the food was not worth the price as well. If you are going to pay an arm and leg for food best to go to the eateries or bars in the casino area. Casino area is small if you were going to gamble I think a trip to Freemont district would have been a better place to gamble. Next time I would like to stay at the Golden Nugget. Probably had I been willing to pay much more a night in a suite I would of been more impressed but the majority of visitors are not wealthy. We were there mainly for a concert at the Pearl Theatre inside the Hotel. At events in the Pearl Theatre you are not allowed to take out your cell phone and take pics of the band or even selfies. They have high security and will enforce quickly.

Reserved two rooms a couple months before travelling down, asked for adjoining rooms. One room was on the 6th floor, the other on the 30th. Not exactly adjoining.

We love this trip more than any other. The staff, the amenities, the room were all above expectations.

4321 W Flamingo Rd Las Vegas NV

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Paradise, The Palms Casino Resort is within 2 miles (3 km) of sights such as Orleans Arena and The Auto Collections. This 703-room, 4-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a casino. Near the airport, it's also near Las Vegas Convention Center and University of Nevada-Las Vegas.


Dining

There are multiple options for onsite dining with 5 restaurants, including Alize, which specializes in French cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 4 coffee shops/cafés. For your convenience, breakfast is available for a fee.


Rooms

The Palms Casino Resort's 703 rooms are air-conditioned and provide minibars, free newspapers, and free local calls. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Laptop-compatible safes, ironing boards, and desks are also standard.


Property features

The Palms Casino Resort features a full-service spa, 3 outdoor pools, and a casino. Free valet and self parking are available, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a nightclub, a health club, and free WiFi in public areas.

Room options

Ivory Tower (Run of House)

King 1 | Queen 2 | Sleeps 2

Premier Room, 2 Queen Beds

Queen 2 | Sleeps 4

Superior Room, 2 Queen Beds, Tower

Queen 2 | Sleeps 4

Ivory Suite

King 1 | Sleeps 2

Guest reviews for The Palms Casino Resort

Everyone (87) Couples (237) Business (99) Family (55) Friends (159) Other (72)
2

palms needs updated...not a peaceful stay.

Everyone

Quick 2 night get away for a concert weekend in Vegas. The Palms is in need of updating. Friday and Saturday in the main pool had a DJ that was so loud you couldn't even talk to the person next to you. No shade AT ALL, unless you reserve a $200 minimum umbrella/chaise combo. We did manage to find the "peaceful" smaller pool. However, it was a 1/4 mile (not kidding!) walk through the Skytube to Palms Place. When we finally found it, the pool bar wouldn't charge to our room without 2 ID's..it was insane. We literally had to go all the way back to our room to get another ID. Fitness center was disappointing with no locker room facilities. Overall, would definitely not stay here again. And we are not superpicky!

By on Jul 21, 2017

3

palms-las vegas

Everyone

No atmosphere. Pool closed early, at 6 pm. Was not made aware of construction going on in hotel, no buffet, no music.

By on Jul 21, 2017

3

nice big room

Everyone

Despite the check in process..The room was nice & big but as soon as we got in our room we noticed the room wasn't a 100% clean it was maybe 80/100 clean other wise everything else was on point.

By , from h on Jul 8, 2017

4
Everyone

Clean, comfortable stay. Alot of new restaurants opening soon. Room service was very prompt. Gym was nice but the women locker room was closed.

By on Jul 7, 2017

4

good hotel, small casino, limited food options

Everyone

Have stayed here multiple times. It's a small casino resort off strip so good if you want to explore Chinatown and other off-strip properties like the Rio. Or you can take a short bus ride to the strip. Our first room reeked of marijuana so we asked for another room and it was much nicer - the higher floor rooms in the Fantasy tower are used less and have higher ceilings, so they feel nicer even though they're the same rate. There are limited food options because they're renovating a lot, so right now the buffet is closed for 6 months and there's a new 24hr cafe called Lucky Penny that's okay but still working out the opening kinks. The fast food in the food court isn't great - Panda Express, McDonalds, etc.

By on Jul 4, 2017

5

a true gem

Everyone

This was the first time, I stayed st the Palms and it was just a great overall experience with nice a room, comfortable and great entertainment. Ghost bar is always awesome.

By , from portola valley on Jun 25, 2017

4
Everyone

Everything was very nice. I would prefer a softer bed.

By on Jun 25, 2017

4

my stay at the palms was awesome!

Everyone
 Center bar at the pool

Here's what you need to know about the pool… If you get there before noon it's free for guests. Otherwise, at least Friday through Sunday there's a cover as it's billed as a pool party, which it is. The DJ and ambience is awesome, the service is very good, and it's a healthy crowd- nothing too out of control. I would be more than happy to stay there again.

By , from San Jose, California on Jun 10, 2017

5

great hotel

Everyone

Great hotel, great customer service, and great food

By , from D on May 24, 2017

5

nice quiet resort.

Everyone

My room was wonderful. Very clean and spacious. The hotel was quiet and pleasant to be in. The steakhouse was amazing. Defiantly would stay here again.

By on May 22, 2017