Rio All-Suite Hotel & Casino

Nice to stay when you have a family. I only wish that their suite has another 1/2 bathroom instead of just having one bathroom

The room was nice size. We didn't take advantage of the nice size couch. It was stained and had a tear with the stuffing showing. Lying on the bed you could see marks on the ceiling. We did have a descent view.

Booked a king; not available when I arrived. Moved the next day. Convention area quite a hike from the room, but it was good exercise. Food a little pricey. No coffee maker or microwave in room - if you want coffee or tea, you have to pay, even if you bring your own (hot water is free, but paper cups aren't). Maybe some of the rooms are suites, but I wouldn't call the one we were in a suite - large, yes, but not a suite. One bright spot - Guy Fieri's El Burro Buracho. Great Mexican food, wonderful service. Ask for Rochelle - she is awesome!

Hotel was very clean and the shuttle was good to the strip. I was disappointed I couldn't make tea in my room, no kettle or coffee maker, so I had to buy one. Staff okay but not the friendliest. What would deter me next time is the food in each restaurant was not good at all.

My stay here at the Rio Hotel Casino was wonderful, I enjoy every moment of my visit, plus went to other Hotel Casino's; like MGM, Planet Hollywood, Tropicana, Hooter's Hotel, Red Rock Hotel Casino, tour the Wyndham Grand Desert Resort Tower lll, South Point Hotel Casino, Danny's for breakfast, Smith's Supermarket, The Red Rock Canyon and 3 Comedy show. My Fiancé and I had a GREAT TIME!!!

Hotel room was prepaid but additional room cost was still withheld on the credit card for several days after the stay

Hotel was pleasing. Looking forward to staying here again.

Casino and resort is amazing in it's own way. Had a great experience however the room we had was okay. Our view faced the back part of the resort and found the tv unit in the room had not been wiped down in some years! Overall, not a bad stay especially since we were in and out of the room constantly.

Phone did not work properly. Long wait when you called front desk. Waited for bell hop for an hour and had to call back to find out the order was never placed. Pull out bed on the sofa is very old, you can see the springs pop out. Valet took a long time.

This hotel has so much potential. It's massive with a pretty cool setup. However it could use some TLC. My room was non-smoking but you could tell it used to be a smoking room. There are lots of little things that could be done to make the hotel nicer. They need to invest in a revamp of the entire hotel. However, nice pool and plenty of security.

I check in and out with ease, all staff was truly nice and friendly and very knowledgeable about the hotel and surrounding attractions. Rooms were very clean and stocked with everything I needed. All staff greated you with a smile and kind words.

We made a reservation for a two queen room non smoking, they sold that and all they had available was a king bed and a dual queen bed for pet holders in which we sneezed all night long and sounded like the smell could not be rid of and rather getting us an upgrade they offered us no resort fee, we paid an expensive price for a good night sleep not to avoid paying charges and the staff were not helpful at all, Don't take a chance to stay in this hotel

Well we arrive to rio at 10 :30 pm and we had to wait over an hour to check in. There was only to people at the front deck checking people in. The self check in Machine wasn't working. We paid for a suite with the mountain view and we got 4 floor over looking a roof and AC Units when I went to the front desck and asked to be moved to high flor with the view want I paid for o got on answer someone will call you tomorrow when we can move your into diferent room. After hours of waiting for someon to call me I went to front desck and ask if the diferent room is ready. They moved us to big 24th floor the views as amazing. After we moved the housekeeping never clean our room and I did call and ask for someone to clean the rooms and give us fresh towers and nobody showed up to do so. There is no coffe maker in the rooms but they charge For resort fee. wen we went or check out I diid ask to remove my fee for 3 nights since nobody ever clean our room and I didn't feel I should be paying for this they called supervisor name I think Darrel who was extremely rude and very unprofessional making faces and giving me look like I was crazy his name was crazy. He Sid I can remove your gift shop charge and I says no I wanna keep the charge since I did purchase the idioms Im not going to pay for 3 night of resort fees. He said no I will do 2 and he printed the bill and walk away from me the lady at the front desck was without word.

First and foremost, the staff were extremely friendly and helpful. The bed in our room was very uncomfortable. They had major dips in the center, causing you to roll toward the middle while you were sleeping. Pool closes at 7pm. We were there for a convention, not gambling, and would have liked to take advantage of the pool since we were busy during the day. I think that's far too early to close a pool in a resort that you're paying "resort fees"for. The "free" wifi, with the resort fee only included 2 devices. Paying $30 a day, I think all of our devices should have been covered. Restaurant serving Thai chicken salad should make it very clear that it also includes Chinese sausage, which is really unheard of anywhere else. For people like me who do not eat pork, it would have been nice to know that they decided to add sausage to a dish that normally does not contain it (I would never have thought to ask). When discovering it in my food, they refunded, no questions asked. Understanding that we were there for a convention, I still think it was very overpriced for what we got and what little was included (wifi, pool accessibility, no breakfast, etc).

We chose this hotel because it was the site of an Aug. 2017 convention. Unfortunately, we were grossly disappointed and have vowed not to stay there in the future. Our negative impression began during check-in. Limited staff were available for the line of waiting guests. As a result, we tried to use a kiosk and received an error message. Hotel staff informed us the kiosks time-out and cannot be used after certain hours. They did not know why there was no sign posted. On approaching the front desk, we noticed the desk was cracking and peeling. While using the TV menu to check the pool hours, an outdated message stated the pool will be closed until the March 2016 season. The hotel phone was difficult to use. When calling the front desk, the static was unbearable. This occurred with every call. While at the pool, I asked if I had to shower before entering the pool. The lifeguard routed me to a “cleaner” shower after explaining the nearest shower was “dirty”. The lifeguard was right. The shower area was filthy; clearly not a spot anyone should stand in with bare feet. The pools had peeling paint and obvious evidence of mold. Dining options were limited, especially for breakfast. After an experience with loud and disruptive neighbors, we requested a room change. Hotel staff took six hours to make the change. The delay could have been prevented had hotel staff called the correct number.

Experience was very pleasant. I was quite happy with my stay at the Rio.

We stay for 3nights and we love it but the pool was dirty it does need to be clean is not as clean as it should be but everything else is good I would give this hotel a 5start but no because of the nasty pool.

The Hotel boasts about its kiosk check in. I arrived after 6pm. After 7 attempts by the machine to scan my valid driver's license, it told me to go to the desk for registration. The line was astronomically long so instead of giving up, I tried my passport instead. Success, the system accepted my identification and I began to register. I was required to input all of my personal data; full name, address, email, phone. (Why is this necessary if my reservation and passport already contain thus information?) So now I'm prompted to insert my credit card. The machine asks me to reinsert the card. Nothing. Insert and remove again. Nothing. Four more attempts before successful card read. Jeesh this is getting tedious. It's now been about 7 minutes. I'm tired from an early am flight and long day at the conference center. Oh-and the screen is now telling me my room is not ready!!!? ARYFKM? An attendant is nearby and after getting on her walkie-talkie to spend to house keeping she advises me to once again use the kiosk to check in. Sure, I'd just love to go through that monstrous process again. Upon completion (again) of the registration process I am now finally being issued room keys. They are programmed in the kiosk then slide out to you with a slip of paper that gives you your room number and general directions on how to find your room. The kicker? There is a note on the paper that tells you to go stand in line at the front desk to obtain your coupons. WTH? Why not just include them?

Great place with efficient staff. I really enjoyed my time ( and I stayed in different hotels in the past in Las Vegas).