Awesome location, friendly staff, very clean!
Shopping so accessible plus convenient and close to my relatives
I liked the Hotel itself, the bed was very comfortable. The customer service can improve. At arrival no one assisted us with luggage, no one even cared to ask. The check-in was so long and the front desks staff was not welcoming. On the following day we asked for towels and they forgot to bring them, I had to call and re request them an hour later...... the cleaning ladies give you attitude if you are in the room resting when they come to clean the bedroom. This was very surprising, I have never experienced this behavior from hotel staff. Finally, what bothered me the most is the access to the Hotel. The hotel is located inside the mall, the main entrance is shared with the mall. To arrive and enter the hotel is very inconvenient. You have to stop and stand on the other side of the street, wait until the traffic staff stops all cars and the cross the street. Also, when the uber or taxis pick you up the hotel expects them to park across the street. As a guest, and as a the driver the first time you do not know that is a rule, therefore, you take the ride right in front the door, this is a big no and the traffic staff starts yelling you and giving you horrible attitude. The hotel is clean(is very new), but I will not be coming back here due to the overall lack of customer service and not pleasant attitude.
We loved the hotel is reasonably priced. The location next to the mall (shopping and restaurants) is very convenient. We also loved the spa offerings. We did not like the breakfast that was included. Selection of food was limited. Also the gym could use some barbells. Overall we loved the hotel and will definitely return.
Best location in Medellin
The pool at the rooftop it’s amazing stunning view and the bar. A lot of option for cocktails . Great service. The rooms are very clean and spacious. I love everything about it.
Everything is good
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Great property, quiet and clean. Amazing views.
Excellent option for bussiness or medical trips
The hotel need a man carrying suitcases
Very good
The pool was amazing and the staff was excellent loved that the hotel connected to a shopping center would definitely come back.
The property is connected to the mall which was very unique. It is also located near el poblado which was a 6000-11000 peso ride to downtown. No more than 2-3 US dollars to get downtown and enjoy the restaurant and bars. The wife and I were able to book massages on the spa and were very pleased. The only downside I have is that the entrance is very unique since it’s connected to the mall and the Uber drivers had a rough time finding it.
Attached to the mall makes getting few extra items easy short stroll.
Located in El Poblado, Novotel Medellín El Tesoro is adjacent to El Tesoro Shopping Park and within 2 miles (3 km) of Linear Park President. This 238-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. Located centrally in Medellín, it's connected to a shopping center and also close to La Strada Mall and Museo El Castillo.
Enjoy a bite to eat at El Almacen, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6:00 AM to 10:00 AM.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, safes, and phones are also available.
Built in 2018, the brand new Novotel Medellín El Tesoro offers an outdoor pool, a gym, and a rooftop terrace. There's free parking, and an airport shuttle (available on request) for COP 90000.00 per vehicle one-way. The front desk is staffed 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include free WiFi in public areas, a computer station, and free newspapers.
Awesome location, friendly staff, very clean!
Shopping so accessible plus convenient and close to my relatives
Dear EduardoWe greatly appreciate your comments regarding your stay at Novotel Medellin El Tesoro.We will extend your observations. I am sure that these comments will serve as an encouragement to our entire team as we continually strive to improve the quality of our services.Thanking you once again for sharing your experience with us and hoping that your next visit will be as pleasant as the previous one.Sincerely,
I liked the Hotel itself, the bed was very comfortable. The customer service can improve. At arrival no one assisted us with luggage, no one even cared to ask. The check-in was so long and the front desks staff was not welcoming. On the following day we asked for towels and they forgot to bring them, I had to call and re request them an hour later...... the cleaning ladies give you attitude if you are in the room resting when they come to clean the bedroom. This was very surprising, I have never experienced this behavior from hotel staff. Finally, what bothered me the most is the access to the Hotel. The hotel is located inside the mall, the main entrance is shared with the mall. To arrive and enter the hotel is very inconvenient. You have to stop and stand on the other side of the street, wait until the traffic staff stops all cars and the cross the street. Also, when the uber or taxis pick you up the hotel expects them to park across the street. As a guest, and as a the driver the first time you do not know that is a rule, therefore, you take the ride right in front the door, this is a big no and the traffic staff starts yelling you and giving you horrible attitude. The hotel is clean(is very new), but I will not be coming back here due to the overall lack of customer service and not pleasant attitude.
Dear Karin ElizabethWe greatly appreciate your comments regarding your stay at Novotel Medellin El Tesoro.We will extend your observations. I am sure that these comments will serve as an encouragement to our entire team as we continually strive to improve the quality of our services.Thanking you once again for sharing your experience with us and hoping that your next visit will be as pleasant as the previous one.Sincerely,
We loved the hotel is reasonably priced. The location next to the mall (shopping and restaurants) is very convenient. We also loved the spa offerings. We did not like the breakfast that was included. Selection of food was limited. Also the gym could use some barbells. Overall we loved the hotel and will definitely return.
Dear TimWe greatly appreciate your comments regarding your stay at Novotel Medellin El Tesoro.We will extend your observations. I am sure that these comments will serve as an encouragement to our entire team as we continually strive to improve the quality of our services.Thanking you once again for sharing your experience with us and hoping that your next visit will be as pleasant as the previous one.Sincerely,
Best location in Medellin
Dear CARLOS We greatly appreciate your comments regarding your stay at Novotel Medellin El Tesoro. We will extend your observations. I am sure that these comments will serve as an encouragement to our entire team as we continually strive to improve the quality of our services. Thanking you once again for sharing your experience with us and hoping that your next visit will be as pleasant as the previous one. Sincerely,
The pool at the rooftop it’s amazing stunning view and the bar. A lot of option for cocktails . Great service. The rooms are very clean and spacious. I love everything about it.
Dear MAURICI We greatly appreciate your comments regarding your stay at Novotel Medellin El Tesoro. We will extend your observations. I am sure that these comments will serve as an encouragement to our entire team as we continually strive to improve the quality of our services. Thanking you once again for sharing your experience with us and hoping that your next visit will be as pleasant as the previous one. Sincerely,
Everything is good
Dear FISEHA We greatly appreciate your comments regarding your stay at Novotel Medellin El Tesoro. We will extend your observations. I am sure that these comments will serve as an encouragement to our entire team as we continually strive to improve the quality of our services. Thanking you once again for sharing your experience with us and hoping that your next visit will be as pleasant as the previous one. Sincerely,
.
Dear THIAGO We greatly appreciate your comments regarding your stay at Novotel Medellin El Tesoro. We will extend your observations. I am sure that these comments will serve as an encouragement to our entire team as we continually strive to improve the quality of our services. Thanking you once again for sharing your experience with us and hoping that your next visit will be as pleasant as the previous one. Sincerely,
Dear CYNTHIAWe greatly appreciate your comments regarding your stay at Novotel Medellin El Tesoro.We will extend your observations. I am sure that these comments will serve as an encouragement to our entire team as we continually strive to improve the quality of our services.Thanking you once again for sharing your experience with us and hoping that your next visit will be as pleasant as the previous one.Sincerely,
Great property, quiet and clean. Amazing views.
Dear FIDEL We greatly appreciate your comments regarding your stay at Novotel Medellin El Tesoro. We will extend your observations. I am sure that these comments will serve as an encouragement to our entire team as we continually strive to improve the quality of our services. Thanking you once again for sharing your experience with us and hoping that your next visit will be as pleasant as the previous one. Sincerely,
Dear DonWe greatly appreciate your comments regarding your stay at Novotel Medellin El Tesoro.We will extend your observations. I am sure that these comments will serve as an encouragement to our entire team as we continually strive to improve the quality of our services.Thanking you once again for sharing your experience with us and hoping that your next visit will be as pleasant as the previous one.Sincerely,