The hotel was great. The staff was great. I just wish they had a little more variety at breakfast but what they had tasted great.
Never been here tried to cancel and they never gave me a refund
Had a small issue with check in that Orbitz promptly addressed. Clean rooms. Toilet was excessively loud when flushed, but it got the job done. Elevator sounded like 2 hippos boxing all night long. Could have done with a bit more quiet. No clean towels by the pool and the pool heater was broken, but the kids still enjoyed a swim. Overall, it was nice but with room for improvement.
Indoor pool water was freezing. Tried to swim with kids but water was just too cold.
Everything was good except room we stayed in had sink inside room rather than in the bathroom. Water drainage in sink and bathtub was really bad that we can not use it properly. Back door was open whole night so it was noisy. Small Fruit flies were everywhere.
we had to book at the last minute and needed 3 rooms, the price was very affordable, the Continental breakfast had a great many choices, the rooms were clean and spacious, the only negative was we weren’t given enough towels and it was around 11:30 went to the front desk they didn’t have any they would have to bring me some when they were done, so I asked if there was a soda machine was told they had a market store, serious a few sodas which none I liked and chips that was it, so I had to go walk over to the gas station to get bottles of sodas and water, it was close to midnight when I got my towels, we were hoping to use the gym but was told it was closed Due to covid ☹️ But we were only there one night but it is close to everything and not that far to pigeon forge
We had to wait to check in because they were cleaning the room which the room was dirty. Left us with empty shampoo/conditioner bottles. AC rattled all night!
Property was out of the way, so that was actually nice. Driving to where we wanted to go was not bad at all. Parking was nice as well. Our room was not in good shape at all. The 'newness' of the room was nice. Broken sink faucet. Nasty stains on the floor (that could have been steam cleaned out). Even found a pill (some sort of prescription drug or something) on the floor. We stayed on the 3rd floor and it seemed that the hallway AC was out. It was very hot. Room AC was great. 1 towel for 5 guests. Only stayed 1 night and only slept there. In other words, minimal room time. Overall it was lacking in comparison of cheaper rooms stayed in.
Quiet, any problem the management resolved it immediately. very clean.
Rooms were remodeled. We got the king suite that had a sofa. The bathroom sink is in the room with the bed but is well lit and nice sized. The toilet and tub are seperate and closed off from rest of room.
Hotel was very nice. Rooms were very clean. Breakfast was really good. Only complaint i had was the laundry room was out of service so I had to find a laundries as we were there for a week with 2 teenagers.
Chose this hotel based on other reviews that gave it high marks for cleanliness, unfortunately it did not meet my expectations. There was hair and something sticky on the bedside table so it obviously had not been wiped down and our bathroom sink faucet was not quite attached to sink, but it still worked ok. Toilet is so loud I jumped ever time I flushed it but all in all the room was quiet and bed was comfortable plus the price was right!
The property was very clean and comfortable. Enjoyed the pool, but the workout room and sauna were closed do to corona.
The atmosphere wss very pleasant. Their service snd breakfast was on point.
The property was nice and new. The staff however were very unfriendly. I waited at the front for check in for ten minutes while the Jamaican front desk lady smoked in a car with her friends... then she acted like I was interrupting her. There are no food services like promised and most of the amenities are shut down.
Country Inn & Suites by Radisson, Sevierville-Kodak, TN places you 3.5 mi (5.7 km) from Smokies Stadium. This 87-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Start your day off right with a free continental breakfast.
TVs come with cable channels, and guests can stay connected with free WiFi. Other amenities include microwaves, coffee makers, and free newspapers.
At Country Inn & Suites by Radisson, Sevierville-Kodak, TN, guests enjoy an indoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include conference space, a business center, and express check-in.
The hotel was great. The staff was great. I just wish they had a little more variety at breakfast but what they had tasted great.
Never been here tried to cancel and they never gave me a refund
"We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
Had a small issue with check in that Orbitz promptly addressed. Clean rooms. Toilet was excessively loud when flushed, but it got the job done. Elevator sounded like 2 hippos boxing all night long. Could have done with a bit more quiet. No clean towels by the pool and the pool heater was broken, but the kids still enjoyed a swim. Overall, it was nice but with room for improvement.
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Indoor pool water was freezing. Tried to swim with kids but water was just too cold.
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our pool. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.
Everything was good except room we stayed in had sink inside room rather than in the bathroom. Water drainage in sink and bathtub was really bad that we can not use it properly. Back door was open whole night so it was noisy. Small Fruit flies were everywhere.
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.
we had to book at the last minute and needed 3 rooms, the price was very affordable, the Continental breakfast had a great many choices, the rooms were clean and spacious, the only negative was we weren’t given enough towels and it was around 11:30 went to the front desk they didn’t have any they would have to bring me some when they were done, so I asked if there was a soda machine was told they had a market store, serious a few sodas which none I liked and chips that was it, so I had to go walk over to the gas station to get bottles of sodas and water, it was close to midnight when I got my towels, we were hoping to use the gym but was told it was closed Due to covid ☹️ But we were only there one night but it is close to everything and not that far to pigeon forge
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our towels and also our breakfast. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
We had to wait to check in because they were cleaning the room which the room was dirty. Left us with empty shampoo/conditioner bottles. AC rattled all night!
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,
Property was out of the way, so that was actually nice. Driving to where we wanted to go was not bad at all. Parking was nice as well. Our room was not in good shape at all. The 'newness' of the room was nice. Broken sink faucet. Nasty stains on the floor (that could have been steam cleaned out). Even found a pill (some sort of prescription drug or something) on the floor. We stayed on the 3rd floor and it seemed that the hallway AC was out. It was very hot. Room AC was great. 1 towel for 5 guests. Only stayed 1 night and only slept there. In other words, minimal room time. Overall it was lacking in comparison of cheaper rooms stayed in.
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.,
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
Hello Jonathan, We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!