Everything was good except room we stayed in had sink inside room rather than in the bathroom. Water drainage in sink and bathtub was really bad that we can not use it properly. Back door was open whole night so it was noisy. Small Fruit flies were everywhere.
we had to book at the last minute and needed 3 rooms, the price was very affordable, the Continental breakfast had a great many choices, the rooms were clean and spacious, the only negative was we weren’t given enough towels and it was around 11:30 went to the front desk they didn’t have any they would have to bring me some when they were done, so I asked if there was a soda machine was told they had a market store, serious a few sodas which none I liked and chips that was it, so I had to go walk over to the gas station to get bottles of sodas and water, it was close to midnight when I got my towels, we were hoping to use the gym but was told it was closed Due to covid ☹️ But we were only there one night but it is close to everything and not that far to pigeon forge
We had to wait to check in because they were cleaning the room which the room was dirty. Left us with empty shampoo/conditioner bottles. AC rattled all night!
Property was out of the way, so that was actually nice. Driving to where we wanted to go was not bad at all. Parking was nice as well. Our room was not in good shape at all. The 'newness' of the room was nice. Broken sink faucet. Nasty stains on the floor (that could have been steam cleaned out). Even found a pill (some sort of prescription drug or something) on the floor. We stayed on the 3rd floor and it seemed that the hallway AC was out. It was very hot. Room AC was great. 1 towel for 5 guests. Only stayed 1 night and only slept there. In other words, minimal room time. Overall it was lacking in comparison of cheaper rooms stayed in.
Quiet, any problem the management resolved it immediately. very clean.
Rooms were remodeled. We got the king suite that had a sofa. The bathroom sink is in the room with the bed but is well lit and nice sized. The toilet and tub are seperate and closed off from rest of room.
Hotel was very nice. Rooms were very clean. Breakfast was really good. Only complaint i had was the laundry room was out of service so I had to find a laundries as we were there for a week with 2 teenagers.
Chose this hotel based on other reviews that gave it high marks for cleanliness, unfortunately it did not meet my expectations. There was hair and something sticky on the bedside table so it obviously had not been wiped down and our bathroom sink faucet was not quite attached to sink, but it still worked ok. Toilet is so loud I jumped ever time I flushed it but all in all the room was quiet and bed was comfortable plus the price was right!
The property was very clean and comfortable. Enjoyed the pool, but the workout room and sauna were closed do to corona.
The atmosphere wss very pleasant. Their service snd breakfast was on point.
The property was nice and new. The staff however were very unfriendly. I waited at the front for check in for ten minutes while the Jamaican front desk lady smoked in a car with her friends... then she acted like I was interrupting her. There are no food services like promised and most of the amenities are shut down.
Definitely DO NOT recommend! Our first room had no hot water, so we had to pack up and move upstairs. The second room was ok, but the air did not work well at all. It was muggy and warm all night. The hotel had a “facelift” however the job was terribly done. Toiletries were already open and had been used by someone else. Walking down the hall there were multiple nasty “utility” type rooms with the doors open- and the smell walking by was terrible. One of the worst hotels I’ve stayed in.
I had 2 rooms for 1 night. Both rooms looked as if construction was completed recently but "punch list" items were not. 1 room had no hot water. 1 had the manufacturers stickers still on the tub. There was a hole in the ceiling in the bathroom where the fan should have been. 1 room had painters tape on the window from when the room was painted. There was also a smoke detector in the closed down fitness center that was beeping because it had been installed but the plastic tab for the battery hadn't been pulled. All in all, the hotel was nice and I imagine that after the punch list items are completed there will be no issues. For us, I did not believe that it was ready for guests and was very disappointed. I told this to the front desk and they apologized.
Was not told at check-in that they weren't serving breakfast. I understand Covid precautions but at least let guests know upon check-in!
Located 2.8 mi (4.5 km) from Smokies Stadium, Country Inn & Suites by Radisson, Sevierville-Kodak, TN. is within a 15-minute drive of other popular attractions like Tanger Outlets. This 87-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free continental breakfast is included with your stay and awaits you each morning.
All of Country Inn & Suites by Radisson, Sevierville-Kodak, TN.'s 87 soundproofed rooms provide microwaves, coffee makers, and free newspapers. Guests can expect to find free WiFi and TVs with cable channels. Other amenities include free local calls, hair dryers, and safes.
At Country Inn & Suites by Radisson, Sevierville-Kodak, TN., guests enjoy an indoor pool, a gym, and free WiFi in public areas. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a meeting room, a business center, and express check-in.
Everything was good except room we stayed in had sink inside room rather than in the bathroom. Water drainage in sink and bathtub was really bad that we can not use it properly. Back door was open whole night so it was noisy. Small Fruit flies were everywhere.
we had to book at the last minute and needed 3 rooms, the price was very affordable, the Continental breakfast had a great many choices, the rooms were clean and spacious, the only negative was we weren’t given enough towels and it was around 11:30 went to the front desk they didn’t have any they would have to bring me some when they were done, so I asked if there was a soda machine was told they had a market store, serious a few sodas which none I liked and chips that was it, so I had to go walk over to the gas station to get bottles of sodas and water, it was close to midnight when I got my towels, we were hoping to use the gym but was told it was closed Due to covid ☹️ But we were only there one night but it is close to everything and not that far to pigeon forge
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our towels and also our breakfast. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
We had to wait to check in because they were cleaning the room which the room was dirty. Left us with empty shampoo/conditioner bottles. AC rattled all night!
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.
Property was out of the way, so that was actually nice. Driving to where we wanted to go was not bad at all. Parking was nice as well. Our room was not in good shape at all. The 'newness' of the room was nice. Broken sink faucet. Nasty stains on the floor (that could have been steam cleaned out). Even found a pill (some sort of prescription drug or something) on the floor. We stayed on the 3rd floor and it seemed that the hallway AC was out. It was very hot. Room AC was great. 1 towel for 5 guests. Only stayed 1 night and only slept there. In other words, minimal room time. Overall it was lacking in comparison of cheaper rooms stayed in.
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.,
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
Quiet, any problem the management resolved it immediately. very clean.
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.
Rooms were remodeled. We got the king suite that had a sofa. The bathroom sink is in the room with the bed but is well lit and nice sized. The toilet and tub are seperate and closed off from rest of room.
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our bed as well as our room. Through guest feedback like yours we are better able to enhance guest experience; so thank you.
Hotel was very nice. Rooms were very clean. Breakfast was really good. Only complaint i had was the laundry room was out of service so I had to find a laundries as we were there for a week with 2 teenagers.
Thank you for taking the time to share. We appreciate your feedback regarding our breakfast and your insights regarding our service. Please do consider us again on your next visit to the area.
Chose this hotel based on other reviews that gave it high marks for cleanliness, unfortunately it did not meet my expectations. There was hair and something sticky on the bedside table so it obviously had not been wiped down and our bathroom sink faucet was not quite attached to sink, but it still worked ok. Toilet is so loud I jumped ever time I flushed it but all in all the room was quiet and bed was comfortable plus the price was right!
Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.